12111 results found
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ability to listen live while your caller is listening to your prompt
We need option to listen live or check the recording of the entire call once the main number is dialed. Including the stage when they are listening to the prompt if the call is being routed to IVR prompt.
2 votes -
Add Mitel Phones to the Supported Devices for Intercom Feature
In the support article https://support.ringcentral.com/article-v2/4603.html?brand=RC_US&product=RingEX&language=en_US, Mitel phones are not listed among the supported devices. Please add Mitel phones to this list to enable the use of the Intercom feature.
3 votes -
Upload an excel file for uploading call handling settings in auto receptionist
Ability or option to upload Excel file when creating custom rules in Auto receptionist > General Settings > Call Handling
2 votes -
Enable to add Email addresses as permitted to send faxes for a Call Queue
Would like to be able to add emails as 'Email addresses permitted to send faxes' for call queues as you can for individual RC user accounts(see screenshot).
2 votes -
Add the preferred area code numbers instead of having it replaced by an existing phone number
Customer mentioned that they wanted an Arizona area code (408) phone numbers to be added on their account, but the original process is to have it added by the Telco Ops team which will need a replacement from their existing phone numbers. User declined this request.
Can we have them add the phone numbers with area code preferred so they can just purchase it instead of replacing it with an existing phone numbers in their inventory?
2 votes -
Call Queues Call Handling & Members Rejection of incoming call
Call Queues Call Handling & Members - Access to let a member of the Queues to Reject incoming call and incoming call will be rejected to all the members for the Group call Queues.
2 votes -
Enable Admin Portal to view and change users ability to "Accept Queue Calls"
Users can enable/disable the ability to accept queue calls. It would be beneficial for this to be visible and adjustable from the global admin portal. Verification and force on/off from an admin would be beneficial for turnover and queue management
5 votes -
Desk phones to have Shared Contacts Feature
allow shared contacts to work on desk phones
8 votes -
Capability of the User to use Multiple Site Caller ID
Requesting to have the option for a user to use different site caller ID. Not just having one site that is assigned but have the option to use as well the other site caller ID number
37 votes -
IVR Key Press Identifier
Having the option to know which key press did the caller pressed before it routes to an external number. External umber is used in a multiple key presses set up.
12 votes -
Add group call pick up in key template
option to add group call pick up in key template
2 votes -
Allow us to update geographical location on caller ID
When I chose my number, I didn't realize it was tied to a geographical location that does not match our actual location. We would like to update this, but are currently unable to do so.
6 votes -
DTMF tones BT Cloud
DTMF tones BT Cloud
Would like the ability to add pauses and DTMF tones within BT.6 votes -
Retrieve deleted conversations
Hope there's a way to retrieve deleted conversations.
40 votes -
It should be visible which people are registered on a call queue
Request:
Every participant in a group or group should have the following options:
- All members of the group or call queue should be visible to every participant in the app
- In addition, the registration status ("accepting queue calls" active or inactive") should be visible to every participant17 votes -
delete a member on sms
An option to delete a member on group chat for SMS -
Currently the only option available for SMS is to delete a message from sender or receiver -
but to delete a member of a group chat for SMS is not available4 votes -
presence keys template for Polycom phones
ability to create template for presence keys for Polycom phones
24 votes -
being able to upload custom ring tones
i would like to be able to upload a custom ringtone so that i can make specific notifications
2 votes -
Allow for default Standard User when logged out of Hot Desk Phone
In RingCentral, setting up a limited extension for Hot Desking is simple—just check a box. This allows the phone to default to the assigned extension, enabling it to make and receive calls, but also lets users log in with their own extension and PIN. Once they log out, the phone reverts to the limited extension. However, this functionality isn’t available for standard user extensions. To use Hot Desking with a standard extension, the device must first be converted into a Hot Desk phone, which prevents calls from being made unless someone is logged in.
I’m requesting that standard user extensions…
2 votes -
recording
phone calls recorder
1 vote
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