12374 results found
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I want to be able to forward a call queue to an external number for specific times. Right now I can only change the business hours.
I want to be able to forward a call queue to an external number for a specific time. Right now I can only change the business hours. For Example, if we would close early at the last minute I want to be able to forward the call queue to an external number until our normal business hours "after hours" call handling kicks in.
2 votes -
IVR Navigation Setup After a Number is Pressed.
Customer is requesting a feature that allows the * or # keys to function after a number is pressed in the IVR, enabling the caller to return to the previous menu rather than being directed to the voicemail of the extension when * is pressed.
2 votes -
Uploading Contacts to Cisco Deskphones _ BT Account
Feature Request: Uploading Bulk Contacts to Cisco Desk phones _ BT Account
Details : Need to have an option to upload bulk contacts on a Cisco Desk phones.
3 votes -
Toll Free number as Caller ID in Japan
The customer is requesting to allow a Japanese toll-free Number as their Caller ID call to a local Japan number. However, this is restricted due to in-country regulations local carriers block the call and set it to auto-busy.
5 votes -
Ability to add or remove the number from the Caller ID list on the RingCentral application
Wanted to be able to add or remove numbers from the Caller ID list when calling from the RingCentral application
1 vote -
show the contact number of the person on his contacts without needing to click on the name
customer would like to show the contact number of the person on his app contacts without needing to click on the name
1 vote -
Have the feature Preserve Caller ID after call transfer available for DT accounts.
Service parameter = Preserve Caller ID after call transfer should be available in SCP
1 vote -
Ring the members while in a call
Have the ability to ring all call queue members while in an active call.
9 votes -
Deactivate active user extension immediately without using filter section on the Admin Portal
Deactivate active user extension immediately without using filter section on the Admin Portal
2 votes -
Global Holiday Setting
This would allow users to enable a system wide setting for all IVR,'s and call queues to put them in a holiday mode rather than doing it individually
11 votes -
Allow administrators to lock users' emergency response locations.
Allow administrators to lock users' emergency response locations. To prevent user’s from accidentally selecting the wrong address. We won’t know that a user has selected an incorrect Emergency Response Location until we receive an alert that a user has called 911 and an incorrect location has been provided to Emergency Services.
2 votes -
RingSense FileVine Integration
Customer would like to see an integration with RingSense and FileVine to push call summaries back to call records
5 votes -
lowest bundle for SMS down to 500 sms bundle
lowest bundle for SMS
1 vote -
Ability to change number in Click to Dial (Google Chrome Extension)
Ability to change number in Click to Dial (Google Chrome Extension)
1 vote -
More than 1000 participants for conference calling
More than 1000 participants for the audio conference calling. They are able to join via dial in, using the host code or participants code but they can only join up to 1000 participants including the host and wanted to increase the number of participants for the audio conference calling. Wanted to have a license or a feature that can have this feature to be available with RingCentral. They wanted to have more than 1000 participants that can join their audio conference calling.
1 vote -
Custom Rule Greetings
We use the custom rules for holidays and all sorts of scheduled and unscheduled closures in our queues and IVRs. As an example our offices closed yesterday at 2pm due to heavy lake-effect snow. Adjusting my "Weather Closure" rules is easy and it works great (even if the staff queue managers never do it themselves).
However, what we don't have is an easy way to inform callers about the reason for the closure. The queue is simply closed, callers get sent to voicemail, and that's it.
I could re-record the Call Queue Greeting, but that's not a good solution for…1 vote -
dial a number pause then dial an extension
dial a number pause then dial an extension, for example 250-xxx-xxx, ext . 1234
5 votes -
Status display on the desk phone
On a user's phone, there should be the correct current status be displayed.This is very helpful in a large office environment for colleagues to see, what is the status without having access to a soft client.
17 votes -
Disable greeting for internal calls
There should be an option for users who have call greetings to not have them play on internal calls. Meaning it would just be for any external call to their DDI
9 votes -
Poly Trio 8300 to auto provision using WIFI
customers who opted to use and/or change to Poly Trio 8300 for its WIFI functionality hits a roadblock as they expect the WIFI functionality to work before or during provisioning. The phone must be connected hard wired first and does not instantly connects to WIFI.
Does not work if their setup does not ethernet set up
1 vote
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