12734 results found
-
Mass export of user data
Having a feature that would allow Super Admins to export data from an existing extension in the event of an employee termination or resignation would be very useful. Especially for businesses that have large quantities of correspondence with clients via text captured in Ring Central. My company is currently experiencing a situation wherein a longstanding employee is no longer with the business, but we have no way of easily exporting all the conversations and call recordings used on their extension. If we choose to eliminate their user profile and close the extension before extracting all of these elements, all of…
1 vote -
Emergency Alert Banner
As the title states, an emergency alert banner that can be displayed across the top of the screen similar to Rings update banner. In the event of an emergency (Fire, shooting, natural disaster, etc) the ability to quickly notify everyone in the company is imperitive. Something that can be quickly sent out from users with the correct access and that displays accross all of the Ring Central apps and programs.
5 votes -
Option to to block all outside calls
Option to have a separate section where the Admin can block all Outside Calls from coming into an extension without affecting any internal calls
5 votes -
option to disable internal sms even sms are enabled on the account
cx would like an option to disable internal sms even sms are enabled on the account
5 votes -
Report for the missed calls that were already called back
The customer wants to see an option where the missed calls are already called back so they can download them.
3 votes -
plantronics
Plantronics 8040 and 8240 should be supported
3 votes -
Option to show the forwarding extension number on a federated account
Option to show the forwarding extension number on a federated account
No option to show the extension where we want to transfer the call
This will greatly help our account and the federated accounts to forward the call seamlessly3 votes -
Hot Desk Phone Voicemails
As of now when users are logging in to a hot desk phone, the voicemails on their RingCentral Application does not sync in on the desk phone. Users should be able to view all their voicemail logs when they log in to the hot desk phone.
3 votes -
Separate Greeting and Hold Music on Call Queue
The call queue holds music, and greetings must play when the customer/clients call the main line. There should be an option to set up a ringtone only when users with extensions are transferring customers from one call queue to another.
3 votes -
Feature Request: From Call Queue Manager Ext. to Call Queue Manager Email
Behavior: Once you've change from Call Queue Manager Email to Call Queue Full Access Manager won't be able to Revert back
Expected Behavior: Be Able to Revert back to Call Queue Manager (Full Access) to Call Queue Manager Email
Significance: For the Admin / Customer to be Able to Either Assigned Manager Full Access(User with Ext.) or Revert on Manager's Email to Sent Call queue Credential when needed
3 votes -
Ability to see the previous SMS for a specific contact prior in a sending a new message on RingCentral desktop app.
to have an option from the app to send a message to an existing contact to see the previous message prior in sending a new message.
1 vote -
Custom Call Rules for Call Queue from IVR Menu
Need the ability to create custom rules within call queues for incoming calls through the main IVR menu. So that if someone calls in through the IVR menu and choses one of the options, if they have a specific area code their call is routed to a specific extension, if their area code is not the one specific it goes to the call queue.
1 vote -
Cache On Demand Calls
Please cache calls so that when on-demand call recording is enabled the recording includes the entire call from the start, Webex does this and it is amazing for legal needs.
1 vote -
Recorded Users Shown in a Report
Please create a way to report you which users are being recorded full time. The ability to show recorded full time users is critical i any financial industry but any company that requires call recording.
1 vote -
Toll-Free Numbers
Hi team, I have a client that regularly orders TFN's and they said it's a pain to have to copy & paste the phone numbers from the first step to submit to our support team to provision. Is there a way to get an excel sheet or CSV format of the toll free numbers to remove a step for clients moving forward? Please and thank you!
1 vote -
Notes character limits in the contacts field
The amount of characters in the contacts notes field shortened substantially and deleted large portions of client contextual notes history, we really need as many contact notes field characters as possible, how do we enable a higher amount of these simple text notes characters for this critical field? Please let us know.
5 votes -
Request for Enhanced Voicemail Deletion Options: Multiple Selections via Control Key or Three-Dot Menu"
The customer wants the option to delete multiple voicemail messages. Instead of using the pencil icon, they would prefer to delete messages by holding the "Control" key and highlighting the voicemails they want to delete, or by using a three-dot menu option to select and delete them.
2 votes -
Call waiting for grandstream
Since Grandstream deskphones are initially on manual provisioning, we would like the call waiting feature even though it is manually provisioned
2 votes -
call queue don't allow member to change their status
The member status feature in call queue can be locked.
8 votes -
Analytics Report counting number of transferred calls to an external number
Wants to know how many calls got transferred from their answering service number (external number) which is set to forward their calls after their working hours.
13 votes
- Don't see your idea?