13289 results found
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HUD transfer overide user settings for Voicemail
Have calls transferred from HUD override call routing settings
12 votes -
Call recording auto translate
Customer want to have the automatic translation for the call recording, Like if the language they are using on the call recording is Spanish customer want to translate it to English, customer want to have that feature available for the call recordings.
If possible to have atleast a notes transcription to automatically translate the language from other language to English or other way around
2 votes -
Add an option to display the user's name for internal calls setting through the Web portal
Add an option to display the user's name for internal calls setting through the Web portal
2 votes -
RingCentral Archiver: Customer Must be able to sync or backup current and existing data even if Archiver was just setup
Customer should be able to sync or backup current and existing data even if RingCentral Archiver was just setup.
As per cx, RingCentral should be able to retrieve existing data even the archiver was just recently setup.
4 votes -
Turning direct messaging between two users into group messaging with multiple users
The ability to turn direct messaging conversations between two users into group conversations where the new participant can access the old conversations.
1 vote -
Attaching files to messages in the RingCentral app
Modify Attachment size limits for RingCentral messaging per user. Currently defaulted to 5GB.
2 votes -
Visibility of Contact information of guests to other guests
Visibility of Contact information of guests from/to other guests
2 votes -
Seperate RingCentral App Status for Internal Contacts and Guests
Seperate RingCentral App Status for Internal Contacts and Guests Contacts, so it will limit the visibility of the guests contacts
2 votes -
Click-to-Dial Options
Options to proceed or cancel the click-to-dial instead of automatically dialing the number when clicked.
2 votes -
Request for Customizable Duration of Pop-Up Notifications in RingCentral App
The customer would like the ability to customize the duration for how long the pop-up message notification remains visible in their RingCentral app.
3 votes -
Disable the "send the call to voicemail" feature in the RingCentral app.
The customer requested to disable the "send the call to voicemail" feature in the RingCentral app. Since the new feature reacts differently. After a recent update, the “Voicemail” button still sends the call to voicemail, but it plays the voicemail through your designated speakers.
1 vote -
Store Microsoft Exchange connection data
When (re-)connecting the RC application to a Microsoft Exchange account, the user has to provide the following data in order to complete that task successfully:
- their email address or domain\username
- their password
- their Exchange server version
- their exchange EWS url
Out of these four (or five, if you count emails and domain\user separately), many users will have two readily available: email and password; some maybe even only know their password.
This is because:
- their username (which could be their email address) is stored on their computer's login screen, and they are only asked for their password on login
- they have…
19 votes -
Mac address reports for devices
I have been working in our online account to get the details of the user and the Mac address of the devices in the online account we are able to download the data however it does not include the Mac addresses for the devices
It would be great if this information is among with the information that is included in the download5 votes -
Audio Messaging Interchange Specification (AMIS) Support
Support for integration with external voicemail systems via AMIS
2 votes -
Mass Text using Bullhorn
Our integration with Bullhorn is not allowing for Mass texting through the ring central extension.
2 votes -
Convert the call to a video meeting
Customer wants to have an option to convert the call that they are receiving on their call queue to a video meeting
2 votes -
See the device information and phone number assigned to Shared Line
I need to know what site and shared line a phone is assigned to
1 vote -
Improve Team Admin Settings
Currently, the RingCentral App automatically posts task-related system messages (e.g., task creation or completion) in group chats, with no way for team admins to control or customize this behavior. There is a clear lack of flexibility in how task events are communicated within teams. It would be helpful to offer more advanced admin controls — such as choosing whether or not to show these messages, changing where they're posted, or turning them off entirely. Expanding admin settings to allow this kind of customization would reduce noise and better support different team workflows.
1 vote -
Ability to archived call recordings to separate FTP servers.
Archived call recordings from BYOC will be routed to a separate FTP server, resulting in call recordings being distributed across two different FTP servers.
1 vote -
Call Queue Custom Rule Templates
Call Queue Custom Rule Templates
Problem:
Our current system lacks the ability to create and apply templates for custom call queue rules. This necessitates manual configuration for each call queue extension, a significant time investment considering we manage 340 call queues
Current Behavior:
Navigating through Phone System > Groups > Call Queue > Call Handling > Custom Rule.
Manually setting up the desired call routing behavior for each individual call queue extension.
Desired Behavior:
We request the implementation of a system for creating and applying custom call queue rule templates. This would allow us to:
Design a template with desired…
24 votes
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