12735 results found
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Sync changes on the Admin portal users list to the created Business Analytics Report.
Whenever they are making changes to the users list department on the admin portal it doesn't sync the changes to the business analytics report.
Customers need to re-create the reports to be updated.
3 votes -
Key Extender for Presence
Need to have a feature for extending key presses for Presence especially with Polycom VVX 350. It currently have 6 keys but it would be much helpful if there is an extender for next page and there's a different assigned users for key template aside from buying an expansion module.
1 vote -
Call to be re-routed to a different Extension while Call Waiting is set to OFF _ BT Account
Call to be re-routed to a different Extension while Call Waiting is set to OFF.
Current Behavior: If the call waiting is off on a user extension, it just plays a beeping tone and no option to redirect it to a different extension
Suggestion: If a user extension is already engaged on a call and the call waiting feature is OFF, want an option to redirect it to a different extension
1 vote -
Highlight unread messages within conversation
Messages below the "New messages" divider should appear in bold. Often people (including myself) are missing new messages if there is more than one in the conversation. Also, the "New messages" divider should appear more bold or highlighted. It looks very similar to the date divider.
4 votes -
delete a member on sms
An option to delete a member on group chat for SMS -
Currently the only option available for SMS is to delete a message from sender or receiver -
but to delete a member of a group chat for SMS is not available5 votes -
Call Monitoring User Log
Feature Request: Call Monitoring User Log
Description:
This feature request proposes the implementation of a call monitoring user log. This log will track and record instances where users access and listen to monitored calls.
Functionality:
The log will record the following information for each call monitoring event:
Date and Time of access
User who accessed the call (Username or ID)
Call Details (Caller ID, Call Time, Direction - Inbound/Outbound)
The log will allow for filtering and searching based on various criteria, such as:
Date range:
User:
Call details (e.g., Caller ID, Call Direction):Benefits:
Improved transparency: This log provides a…
9 votes -
Fax Confirmation to state = Successfully Sent
Fax Confirmation to state "Successfully Sent" (not just sent)
9 votes -
Ability to set up a missed call notification when a customer hangs up before entering a call queue
Ability to set up a missed call notification when a customer hangs up before entering a call queue
1 vote -
voicedrop
a pre-recorded clip that can place the VM to a perspective client. It's used to share messages clearly and strongly. Voice actors use it to get their point across well. It's used in many places like commercials, corporate videos, and online lessons.
1 vote -
Call que - disable prompt when forwarded to member with an External Number
Ability to disable prompt when forwarded to member with an External Number in the call que. Call should go through without member being prompted to click keyapd to accept the call.
1 vote -
Disable access to call log call recording to users with custom role.
Admin added a custom role where user extension will not have access to user call recording.
1 vote -
Voicemail to text will be send to mobile number and multiple recipient
For any received voicemail, it should be converted to text sent to mobile & another staff member.
1 vote -
auto delete sms daily on a user level
auto delete SMS after a day on a user level
or SuperAdmin capability to manage data retention policy for a user level
If you log in as SuperAdmin on the RC App> click on Settings > Administration> Messaging> Manage beside Manage data retention policy, you can set it to delete after 1 day. This will delete other messages too like voicemails and faxes.
This however would apply to all users for the account so possible we can apply this to only one user.9 votes -
Bulk download/ Report for Users Conference Calling Details
Get a bulk export list/report of my users and their personal dial-in number, participant code, and host code for conference calling.
1 vote -
french local numbers 09
the french local 09 numbers ex: +33912345678 , must be considered as local numbers in our dialplans as the 01,02,03, 04& 05 , not premium ones.
the 09 numbers are free of charge (the only difference compared to the other local prefixes 01,02,03,04 & 05 is that the 09 numbers are non geographical). they must be all whitelisted as well on our SBC so that customers can reach them easily from any of our product REX, RCX, etc ....
5 votes -
Missed Call Notificaton
Remove the missed call notification when a call comes into a user when they are using a custom answering rule. When the custom answering rule is forwarded to another extension, the call logs show a missed call. Please remove this functionality.
6 votes -
Including GPS coordinates in an Emergency address location
Including GPS coordinates in an Emergency address location within RingCentral is crucial for enhancing the accuracy and speed of emergency response. Here's why:
Precise Location Identification: While a street address provides a general location, GPS coordinates pinpoint an exact geographic location. This is especially important in situations where:
Addresses are difficult to locate (e.g., rural areas, large buildings, multi-tenant offices).
The caller is unable to communicate their location clearly due to distress or an emergency situation.
Faster Dispatch Times: With precise GPS data, emergency responders can be dispatched directly to the caller's location without needing to spend valuable time…1 vote -
Configuring Outbound Caller ID for MS Teams Integration
Summary
This feature request is for the ability to configure outbound caller ID settings within the RingCentral admin portal specifically for MS Teams integration. The configuration should allow the main number or site number to appear as the caller ID when making outbound calls via MS Teams Direct Routing 2.0.Current Issue
Currently, MS Teams Direct Routing 2.0 is experiencing a problem with outbound caller ID, where the desired main number or site number does not appear when making outbound calls. This issue causes confusion and inconsistency in communication for users who rely on the integration between RingCentral and MS…6 votes -
use forwarded intercom number from different provider to work with ringcentral
company with a different provider wants to forward their number that has intercom to Ringcentral number, then ringcentral number would be able to control intercom
2 votes -
key templates upload
Option for uploading key templates to all phones.
Currently it's setup to manually add it per phone but wishing that there is a feature to upload key templates for all phone users that has the same devices on the account2 votes
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