12735 results found
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2 votes
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ringdown feature for yealink
ringdown feature for yealink
2 votes -
Remove missed call from queue members if answered
Remove the missed call notification for queue members when another queue member answers the call. Only display missed call notification when no one in the queue answers the call.
223 votesThis is now live! Learn more about this feature here.
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Provide additional Filters to allow a better customer experience when migrating users to Direct Routing
Currently, when a customer wishes to migrate their users to RingCentral Direct Routing in Service Web, they presently have 3 x options:
Migrate All Options
Migrate Specific Users
Upload list of users to migrate.In the 2nd Option – Migrate Specific Users; the Admin can only search for 1 x user at a time, by telephone number, and has to drop the leading “0” to ensure the Search works correctly.
The Search option should be changed to allow the Admin to search by Name, (First, Last) as well as by phone number, WITH the leading “0”, and allow multiple selections.
5 votes -
Allow us to update geographical location on caller ID
When I chose my number, I didn't realize it was tied to a geographical location that does not match our actual location. We would like to update this, but are currently unable to do so.
7 votes -
ability to turn off incoming fax
Ability to turn off incoming fax
12 votes -
Auto Dial a List of Phone Numbers
Auto dial a list of phone numbers uploaded on their admin portal. Auto dial the number uploaded and if the client didn't answer the call the auto dialer will call the next phone number.
8 votes -
Specific member of the Queue to take Internal Calls
Only allow specific user in a queue to take internal calls not external
2 votes -
Remove company name from top of desktop window and add status message
I would like to see my Status Message so I don't forget to change it. I don't need to see my Company name at the top.
1 vote -
Ability to change Key press 0 and 9 for on-demand call recordings
Instead of Using key press 0 or 9, customer want to have an option to chose a different number to press co on demand call recordings.
2 votes -
Custom Report
Customers need to run a custom report showing all of their phone/EXT. that have not been utilized in the past 60 days.
4 votes -
RingEx Desktop App change functionality
In the RingEx desktop app under Call Rules and Voicemail you can 'Forward all calls'. We've been advised by Ring Tech Support that this does not work if the incoming call comes via a Call Queue. This could be misleading if a user expects this to work and does not test first.
Could this either be changed so call queue calls are also forwarded or at least the description of 'Forward all calls' be annotated to advise as such.5 votes -
Print to fax on mac
I don't understand why print to fax option is not available on RC Phone using Mac but available on RC phone on Windows. Please make this available on MAC!
10 votes -
Hide Cover Page Not in Use
We selected the desired cover sheet in the user template. Is there a way to prevent users from using other cover sheets? For example - we want classic to be the only cover sheet option available and prevent ancient from being used.
11 votes -
Make Reminders More Noticeable
The feature of making a reminder for a chat message is great. It's better than how I used to do it before by marking a chat as unread. However, I do not pay much attention to the Reminders tab icon with the orange dot. It is not that noticeable. I would like Reminders to remind me in a more active way like the notification to join an RCV meeting that is about to start. And I also wish for it to have an option to either dismiss or snooze the notification just like the Outlook calendar event notification. I hope…
2 votes -
Call routing with caller ID tag
Call routing with caller ID tag
Hello, I would like to set up a call routing rule to my number (310) 622-9069 so that all incoming calls ring at selected extensions WITH some sort of caller ID tag or to show the dialed number. Ideally this would be a text caller ID tag added, but showing the dialed number would be fine. When I change the call information settings in my account, it doesn't seem to do anything. Please advise on how we can add a text caller ID tag or ensure that the caller ID on the extensions I…
2 votes -
Custom Rules notifacation
After creating and activating a Custom Rule there should be an indication that a Custom Rule is active on this call queue or site without opening up the all the Custom Rules.
3 votes -
Outgoing email encryption
Ability for outgoing and incoming email encryption, customer ask feature to have outgoing email to get encrypted.
1 vote -
I want to be able to forward a call queue to an external number for specific times. Right now I can only change the business hours.
I want to be able to forward a call queue to an external number for a specific time. Right now I can only change the business hours. For Example, if we would close early at the last minute I want to be able to forward the call queue to an external number until our normal business hours "after hours" call handling kicks in.
2 votes -
IVR Navigation Setup After a Number is Pressed.
Customer is requesting a feature that allows the * or # keys to function after a number is pressed in the IVR, enabling the caller to return to the previous menu rather than being directed to the voicemail of the extension when * is pressed.
2 votes
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