12738 results found
-
call queue data retention
Ability to save user and call queue configuration in case a user/call queue gets deleted
1 vote -
Substitute caller ID for International number
We would like to request for us to be able to use our Australian mobile number as a substitute caller ID in the account, we reached out support and we were informed that the mobile numbers are not support
2 votes -
Track inbound and outbound SMS of users in a report.
I want a way to track a list of users' inbound and outbound SMS in a report that can be delivered to their manager. I am not finding an option to use for this. Please tell me where I should go to set this report up.
5 votes -
Returned call instead of missed call
Customer would like to have a new feature wherein if there is a missed call and they returned the call, it should be tagged as "returned call" instead of missed call
4 votes -
Support for analog credit card processing devices over ATA.
Extend ATA support to credit card processing devices. When asking about porting these devices over to RingCentral, I was informed they should be replaced with units that use Ethernet instead of telephone. Being able to port them as is by using an ATA adapter would have been preferred.
4 votes -
Translate abbreviations in voicemail to text as abbreviations only
Translate abbreviations in voicemail to text as abbreviations only. For example, it generally translates "PA" to Pennsylvania, which is not what we intended.
2 votes -
Separate option for automatic Inbound and on-demand outbound call recording
A request has been submitted asking if there is option for a separate recording option for inbound and outbound calls, where it's automatic for inbound and on-demand for outbound
10 votes -
Full Content Voicemail Transcript
Include full content of Voicemail Transcript
7 votes -
Increase the voicemail time limit
The voicemail time is too short. Is there a way to increase the time limit, the ideal time limit would be up to 10 minutes. We service all time zones w/ calls coming in after hours. It is very frustrating for the client to call back to continue a voicemail 2 to 3 times.
8 votes -
call back when free after busy (CCBS / CCNR)
Call back when free after busy (CCBS / CCNR)Common feature in Europe
16 votes -
Increase limit if fax attachment to 1GB
Customer was sending over 500 faxes to their clients and doesn't want to send those separately. Customer specifically requested for 1GB limitation for file size
1 vote -
ATA TO ATA INTERNAL FAXING
Subject: Allow ATA users to send FAX internally (Allow T38)
Feature Request Description: ATA users cannot send fax internally due to
JIRA : https://jira.ringcentral.com/browse/CNV-16701
Expected Behavior: Should be able to send fax ATA to ATA internally
Current Behavior: Cannot send fax ATA to ATA internally1 vote -
auto-generated calls and sms in bulk
The customer inquires about the availability of a feature that allows for recording voice or text messages and sending them as auto-generated SMS or calls to multiple customers simultaneously.
1 vote -
Zero Dialing- Do nothing
On Zero dialing, Do Nothing is selected. When the caller presses 0, it should do nothing, it should not connect to the operator extension. Do nothing should disable the operator extension.
10 votes -
On Demand Forwarding
Hello,
So a option that I see would help users who are not as tech savy.On Demand Call Forwarding, when my call queue is active for the office and I am the only user in the office today and I have to leave the office... there should be a option for me to press a code on the phone to auto forward the call queue to another location without typing any number or changing anything manually.
It should be automatically forwarding once the user presses on the deskphone for example *30 and all calls forward to my main office.…
2 votes -
Check ALL users who have Automatic Call Recording (in Bulk)
Automatic Call Recording
2 votes -
1 Yealink wireless Base to Activate Multiple Users in Each handset
BT Feature Request : Allow Multiple Users to be assigned to individual handsets that are all paired to 1 wireless base
Details : the customer wanted to use just 1 wireless base and pair all their handsets to that single wireless base to save space but would need to have the same users still assigned to each handsets set up instead of the single license
Current behavior : only 1 license can be assigned to 1 wireless base and not multiple license
Brand : BT Business
UID: 31366610645 votes -
Ability to load a greeting for outgoing calls
Just like we have the ability to load a greeting on incoming calls to a call queue or user; we would like to be able to do the same for outgoing calls.
e.g. as soon as an outgoing call is answered, a greeting is played and then connected to the agent.5 votes -
change the Character limit with caller ID
Businesses may be able to put the exact name of the company on their caller ID and do not limit it to 15 characters only.
11 votes -
option in admin portal to check, history of direct number assigned to a call queue, information that will show if call queue is in used
option in admin portal to check history of direct number assigned to a call queue, information that will show if call queue is in used
1 vote
- Don't see your idea?