11331 results found
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Restart multiple phones at once
It would be nice to be able to reboot phones in bulk as opposed to having to resync one at a time.
11 votes -
main number to be the direct number of a call queue
main number to be the direct number of a call queue
1 vote -
Input Mode Improvement
I would like to provide some feedback regarding an issue I encountered while using the app.
I prefer using the rich text input mode in conversations. However, every time I switch to another conversation, the input mode resets to plain text mode. This is quite inconvenient for me.
It would be great if the app could remember the input mode I used last time, or provide a select setting to choose the input mode. This feature would significantly enhance the user experience.
1 vote -
Turn OFF caller ability to press an extension number while waiting in Call Queue Extension
Turn OFF caller ability to press an extension number while waiting in Call Queue Extension
19 votes -
Custom Role to assign Automator
Custom Role for non-super admin role to assign SMS automator to other users
2 votes -
2 votes
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Pop up window for New Messages
Customer would like to have a pop up window, if there is a message beiong received. This is to notify the user that they have a message and will notice the message right away as per the CEO wants this feature.
3 votes -
user details user RC number in contact details instead of personal number
user details user RC number in contact details instead of personal number
7 votes -
Call Handling - put it back like it was!
Put Call Handling back like it was! I access it every day to make changes according to who is in the office and it was MUCH easier before!!
12 votes -
Main greeting prior to the IVR, so the IVR menu can be repeated without repeating the main greeting.
Main greeting that automatically connects to the IVR, so the IVR menu can be repeated by pressing # without repeating the entire main greeting.
1 vote -
add the ability to choose between the main company number and you individual line as the call out number on your desk phone
I would like the ability to choose on my desk phone, when dialing out, which number, main company number or my direct line number, shows up on the caller ID for the person receiving the call.
1 vote -
Capability to access the missed calls of other user using desk phone and customize the role for call logs.
- To have the capability to access the missed calls of other users from the desk phones.
- To have the capability to customize the role and have the visibility of the missed calls of a specific users only and not the entire call logs of the account.
1 vote -
Access All Call Recordings from the 'Recordings' Tab
Currently, if you have automatic call recording enabled for a user, you have to access all of the call recordings for that user via the Call Log. However, if you only have on-demand call recording enabled for a user, they can access their recordings from Service Web by going to Messages > Recordings, and under the 'Recordings' tab, all of the on-demand recordings are visible. On-demand recordings are also accessible from the Call Log. I am requesting that the 'Recordings' tab be used to house both on-demand and automatic call recordings so that all call recordings can be accessed in…
6 votes -
Different internal rings
If I want to call my co worker, it should ring different ring than normal ring so they know its internal (coworker call).
1 vote -
Able to pick up call when it is still ringing (deskphone)
When a user is engage on a call either call queue or user extension call and there is a ring other users can pick it up users are using deskphone
2 votes -
Call Monitoring - whisper feature
Does RingCentral have a "whisper" feature that would whisper a specific message to an agent when they pick up an inbound call from a specific number dialled?
5 votes -
DTMF options available on queue's
I have 5 team members in our Support call queue. when all of us are on the phone it would be nice to have an interruption asking for a call back number to be received in order in which they called, or DTMF options from my research.
4 votes -
DASHBOARD METRICS
I would love to see a dashboard in the app for users that tracks their call stats. Call metrics are huge KPI. so for the day and customizable timeframe a screen that shows the number of calls (in / out) and a tally of total call time. Having to go to web portal, download a file, and add up call time via CSV file is just not it.
1 vote -
Disable Page call drop
Calls are dropped when someone pages the device in the phone group
An option to disable this (mitel phones do not have this feature but yealink have them in per phone configs) This is causing calls to be dropped and sales to be lost.1 vote -
The Customer would like to have the option to hide the number showing on the upper left of the Cisco Phone
The Customer would like to have the option to hide the number showing on the upper left of the Cisco Phone.
She doesn't like to see the number showing on the Cisco Phone.
1 vote
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