11058 results found
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Logging in using one credential to multiple devices.
Customer wanted to be able to login in 15-20 devices per user credential.
11 votes -
RC app call queue member status
Please add a feature on RC app to check the status of the users added on a call queue
5 votes -
2N Intercom SIP Call
Ability to have 2N Intercom phone call two user extensions simultaneously without delay. It works with call queue extensions that are configured with two user extensions but not when the 2N Intercom is set up to ring two separate user extensions at one time.
2 votes -
Ability to delete numbe from forwarded call settings
currently, the option is to change the number under forwarded calls instead of deleting what is currently setwhen the customer logs in to the web portal - Settings - Phone - Incoming Calls - Call rules & voicemail - Forwarded calls we can only change the number and there's no option to delete
1 vote -
Audo Dial (RingDown) feature for Cisco ATA191
The Auto Dial feature is not available in RingCentral in the admin portal for all Cisco ATA191. The auto dial feature is available for Polycom Obi ATA devices. We request this feature be added for the Cisco model.
6 votes -
key Template inquiry for yealink
Hi Team,I am opening this inquiry so that we can enable this feature under user>template>key templateCurrently there are mitels and other brand that has this feature and yealink doesnt includeTony our partner will appreciate if this willl be available on future produc releaseRegardsRam CarilloRing Central Support Team
6 votes -
looking for a way to run reports on when calls are switched to meetings
We would like a way that we can run a report like the call detail report in RC but for meetings. To see when calls were switched to a meeting.
7 votes -
Add Voicemail Feature to Limited Extensions
This will benefit customers who runs business with multiple Limited Extensions assigned to their stores, or branches.
3 votes -
ALLOW A FEATURE TO BLOCK CERTAIN CALLS THAT ARE FRAUDULENT AND CONSISTENTLY CALLING
We have several numbers coming from the same fraudulent company claiming they are calling from the MTA to be able to talk to our CEO and get us to pay them money that they aren't even owned. We have never heard of nor worked with them - their numbers are typically called from 212-920-3963, 516-20-2231, 401-829-4822. **This has become a HUGE issue for the entire company and we do NOT want to be scammed. Please make this a feature as soon as possible. Thank you!
1 vote -
Option to update call queue settings for selecting managers option
When creating a call queue, there is an option where a user can select either 'Select Managers From User List' or 'Use Manager's email'. Once this is created, there no option to update this any longer. Please provide an option to update this instead of recreating the entire call queue.
1 vote -
Multiple User Graph
We would like to see a graph that is broken down into each user's activity represented by an individual line on the same graph in the performance analytics page.
1 vote -
ATA Status and Configuration Visibility for RingCentral Fax-Only Accounts
The current RingCentral fax-only accounts lack visibility into the status and configuration of Analog Telephone Adapters (ATA) connected to fax machines. This feature request aims to enhance the user experience by providing users with visibility into the ATA status and configuration directly within the RingCentral portal. This will enable users to track inbound and outbound faxing activities, diagnose issues with the fax service, and ensure seamless fax communication.
1 vote -
Button from admin portal to change the voicemail pin that will going to apply to all the users
Button from admin portal to change the voicemail pin that will going to apply to all the users - more easier that modifying the pin per user
1 vote -
Launch app or website needs a parameter without formatting
In the Desktop app settings > Phone, there is an option for launching an external app or website for incoming calls. However, the parameters provided do not include an option to search the caller's 10 digit number without formatting. The URL I am trying to use requires just the 10 digit number with no parentheses or dash. So, if (888) 555-1234 is calling, I want a parameter that generates 8885551234
1 vote -
NUMBER TYPE - SMS ONLY
to have the ability to add user with a video license only with direct number (not MVP license). For this user to be able to send and received SMS messages only and not to make and received calls on the phone number using the RC app.
1 vote -
Restore Display of Prefixes and Suffixes in RingCentral Google Contact Full Name Field
Restore the display of prefixes and suffixes in the contact full name field within RingCentral's RC App. This would enhance contact organization and improve efficiency for users who rely on these details for identifying company names in incoming call windows and search fields. Sync Google contacts from the RC app to add suffix and prefix option
1 vote -
Global Contact Sharing of your personal contacts to people in your company
We have a medical transport busines and work with different providers and drivers and employees. It is a hassle to constantly upload new contacts and share them. Can we create a feature where we just have a global contact list that we can all refer to whenever we add someone?
14 votes -
Add support on polycom phones for called number CNAM when the caller’s number is added on the personal contacts. Same behavior when usin...
RingCentral app. support polycom phones for called number CNAM when the caller’s number is added on the personal contacts. Same behavior when using RingCentral app when calling the main company number.
4 votes -
Ability to Limit the RingCentral App to connect to our Public IP
we need you that kindly allow the ring central app on our public IP only, so agent can't access its from outside.
7 votes -
Option to remove extension's default presence.
We would like to request an option to remove extension's duplicated default presence.
4 votes
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