11058 results found
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Custom rule that can be applied to all the numbers on the account with one click
I have multiple numbers on the account including digital line, auto receptionist and direct number
I want to have a feature where I can create a custom rule on the account where I can click it and it will apply on all of the numbers on the account without assigning a template for each and every extension or to create a custom rule for each extensions4 votes -
Auto "accept queue call" toggle OFF for individual users based on schedule
We would like to see a feature added to the admin dashboard that would allow us to set specified times for "accept queue call" to be toggled off for all agents so that if an agent forgets to toggle this off at the end of their shift, it will be toggled off automatically. This will ensure that we do not have agents logged in the next morning if they start later, or if they happen to be off on that day. The tool that you have now, logs everyone off at the same time, regardless of their schedule, but it…
5 votes -
text to speech improvements
text to speech is very quick when having multiple lines with options. no pauses after dots or commas
3 votes -
add audio file in Park Location extension
The customer has a new MP3 audio file we would like to use when we put clients on hold/park line.
3 votes -
The RC mobile app should have a Wi-Fi only option
The Direct dial data options, should include Wi-Fi only
4 votes -
Option to modify caller id information
When calls are being forwarded, on the caller id - it will read "forwarded from XX" before displaying the incoming caller id, we would like to have an option to remove the forwarded from XX information as it takes time before showing the name of the person show is actually calling.
1 vote -
Do not ring mobile app together with desktop app - Separate settings to enable in call handling
Do not ring mobile app together with desktop app - Separate settings to enable mpbile app in call handling
10 votes -
Ability to Schedule Text Messages
For offices that use Ring Central for scheduling customers/confirming appointments, it would be great to be able to write out a text and have it scheduled to send on x day at x time. For example, if I wanted to tell Susan that her vet appointment is scheduled for 2:00pm on Wednesday, then I want it to send a prewritten text on Monday so that she can respond to confirm the appointment. It can help save time if you have extra time on a weekend to write out everything and then they're all scheduled to send when you don't have…
169 votesPlanned ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Check out BeeTexting to learn how to schedule text messages today: https://www.ringcentral.com/apps/beetexting
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Priority on internal transfers over external calls
We have decided due to a customer already waiting to be transferred to another department or employee that those calls should be higher priority than a new inbound call. We could implement this in our NICE in Contact Scripting, but not on the underlying phone system. We'd like to have an option (with whatever flexibility deemed appropriate by ring central (but maybe controlled on a queue/extension/or site level?), to have the ability to toggle on or otherwise program that a transferred call gets a higher priority than an incoming new call. Also, if done at the extension level, it would…
3 votes -
The ability to automatically save received photos on the RingCentral App
The customer would want to have an option where they can automatically save received SMS/MMS that includes photos instead of having to download them one by one. Currently, their business requires sending and receiving pictures. It would be helpful for them to have a save button on the RingCentral App
1 vote -
Billing Admin Overview access
current behavior: Admin Portal for Billing Admin and Custom Admin does not have access to the Billing Overview. Visibility is only available for Super Admin Expected behavior: To be able to have access to Billing Overview with Billing admin or Custom Roles.
1 vote -
Add Search Feature for messages
Our company uses a private team to share ideas about work and communicate to each other. Ideas or points are shared - it would be very help full if a search feature were added to find these items. Sometimes these points are not pinned so searching back days or months is very difficult. Another idea would be add a search feature by date. So if an idea or example was addressed at a particular time then it would found easier. IE - tax information around tax deadline in April.
2 votes -
Security feature, Ability to enter a code before dial out from deskphones
To be able to enter a specific code to the phone before it can initiate an outbound call 1. Pick up handset, 2. Handset will request a code3. Dial special (secret code) 4. Caller will be authorized to make an outbound call
2 votes -
Fax Broadcast on the RC App (Group Contacts)
To have the option on the RC app to use the group contacts created in the admin portal in doing a fax broadcast.
8 votes -
Synchronize Deskphone to RingCentral Application
Wanted to have the same behavior on the deskphone to the RingCentral Application. If the call is accepted on the deskphone there should be a call that must be showing on the Deskphone same for hold and transfer
7 votes -
Allow the admin to extend / manage the auto logout of RC App due to inactivity up to 30 days or more
allow the admin to extend / manage the auto logout of RC App due to inactivity up to 30 days or more
3 votes -
Allow more than 10 people on a group SMS
I work for a large real estate team and we recently moved all our numbers over to Ring Central from Mitel. One thing we were not aware of is that we cannot have more than 10 people in a group SMS, which is pretty frustrating. We need to be in communication with anywhere from 11-23 people at any given moment. Not being able to do this causes issues with our business and is forcing us to seek other alternative options. Apple lets you have up to 32 people in a group message. Can this be escalated quickly?
56 votes -
Add "Unsend" support to RingCentral Messaging
Use case: People make mistakes when typing and speaking. Feature request: Add an "Unsend" button in RingCentral Messaging that pulls a message back into its draft form. The "Unsend" button should be available for ~5 seconds before disappearingValue to customers: This will make communication easier and more natural for customers, giving them time to revise and update what they say.Competitive: "Unsend" is already widely adopted in email platforms today. Other communication solution providers have started adding this feature.
2 votesNeeds More Information ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Currently a "delete" option is available for messages that will serve this purpose! Are there additional use cases for an unsend versus a delete? Thank you.
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Send and Receive Pictures from the salesforce Integration
HiIt will be great to send a receive pictures from the salesforce integration, specially because of the texting capabilities from RingCentral, right now to receive the pictures you need to used 2 apps.Thank you
1 vote -
Adding an alert for sending fax if we exceed the limit for the size of file
Adding an alert for sending fax if we exceed the limit for the size of file
1 vote
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