11058 results found
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Ability to differentiate internal calls to internal transferred calls
when we receive an internal call from another employee and when we receive a forward from an internal employee, they both look the samecan we have a feature
2 votes -
CISCO CP Series - Firmware Update 12.0 Above
There are integration systems like Multicast Streams that require software version/MPP version to be updated to 12.0 or above. However, the phone reverts back to the default firmware and does not accept the manual firmware update. Allow phones to have default firmware version 12.0 or above.
5 votes -
Ability to Archive other data for all users not just call recordings
Right now admins can only archive data for call recording for all users but not other data like faxes. It would be great to have the ability to archive data for all users as admin.
6 votes -
No filters for spoofed calls
, i receive them but blocking doesnt seem to stop them. Stir/shaken is a total joke.
3 votes -
Remove/Edit the Header on the Fax page
Remove / Edit the Field in the Header according to our requirements. Like in attachment i don't want user name to be display as from field , it should show company name instead.
19 votes -
(via Jupiter/mThor) Allow manual conference call to continue after host drops
Looking to accomplish what can already be done today when creating ad-hoc conference calls via physical IP phones. The host can drop off of the conference call and the 2 far-end callers can continue to communicate.
13 votes -
Message-Only Extension - Admin Activation
It would be very useful to be able to create a message-only extension that does not require interaction beyond administrator creation. Administrators should be able to configure the PIN code and activate without an end user receiving an email and performing activation procedures.
11 votes -
Auto retry failed faxes when getting a busy signal
. This enhancement will significantly enhance the faxing functionality, particularly for phone numbers that are configured to receive incoming calls as well. With this update, users can expect smoother and more efficient fax transmission, ensuring that their messages are always delivered accurately and on time.
2 votes -
Archive Internal Messages
It would be a better way to keep records of Internal Messages, rather than using Message Data Export, which comes in a form of a report/log (not very User friendly).
2 votes -
Customer wallpaper on Mitel 6900 series phone
Please find away to allow custom wallpapers to be applied to the 6900 series Mitel branded phones.
2 votes -
KPI tracking for time a user is available in a queue
It would be helpful to have a KPI for a user that shows all of the times they are toggled in/out of a particular queue.
2 votes -
MVP Desk Phone License With No DID
Currently, if a user needs a standard MVP license and uses a desk phone, they MUST have a DID assigned. There are many use cases where you may want to assign a desk phone to a user without using a number from the inventory. This is currently causing a lot of problems in my organization.I've heard it was previously possible to assign a desk phone without using a DID. I'd like to bring that feature back.
19 votes -
to be able to create group dialing and add in RC app
option to create group, then add the group in RC app for quick dialing
1 vote -
Call flip to cell phone number
A feature in which a call can flip to a set cell number
1 vote -
Change Incoming call screen display for iOS device
Customer is having an issue distinguishing the incoming calls for both RingCentral application and external number. The incoming call display screen looks exactly the same. It would be best to have the option to change the Incoming call screen display so that our valued customer will be able to determine where the call is coming in.
1 vote -
Adding Option from RingCentral Teams (Glip Group) to allow guest members to add new members
Expected Behavior:
- Partner wanting to have a set up from the RingCentral Teams (Glip Group) have an option of allowing guest users to add membersCurrent Behavior:
- Only Admin of the RingCentral teams have option to add new members
- Guest are only able to view the Teams settings but no option to make changesSteps to replicate
1. Login to RingCentral app
2. Select a Team(Glip Group)
3. Select 3 vertical dots > View Profile
4. Team Admin SettingsRequest is to have option to allow guest members to be able to add new members and select…
1 vote -
@mention to include just the first name in Glip
Feature parity with MS Teams - which allows you to shorten an '@' mention to just be the person's first name. Makes this a little more friendly to the recipient.
7 votes -
Increase/decrease padding as you zoom in/out
I generally find that there is a lot of padding around each message, wasting a lot of vertical space on the screen. This padding doesn't seem to decrease when I zoom out, only the font size decreases.
6 votes -
Display the name of the called party when adding coworkers to your call flow or when forwarding all calls
Use case 1: Financial advisors would like to add their assistants to their regular call flows for added call coverage. They want the assistants to be able to clearly distinguish which calls are for the financial advisors and which calls are direct to the assistant so they know how to properly answer the calls.Use case 2: Financial advisors often need to temporarily forward their calls to a coworker or assistant. They need to ensure that the coworker or assistant has proper context for the call and that they are receiving a forwarded call and know who it was that is…
7 votes -
Log Out All Users in One Button
Super Admin should have the ability to press a button on the Admin Portal to force log out all devices they are signed in. This should also be coordinated with teh Account Validation button. Once enabled, Super Admins should have a way to force log out and require everybody to undergo account validation to assure that only legitimate sign-ins happen account wide.
9 votes
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