13289 results found
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HUD status is not based on the Message side of the App
User status is based on the Messaging side of the App if that is enabled, and not the Telephony side. It is possible for some people not to have the Messaging features enabled.
11 votes -
AUTOMATIC DOWNLOAD OF CALL RECORDING
AUTOMATIC DOWNLOAD OF CALL RECORDING with number and email address
10 votes -
Language Translation within text message app.
I would like to request a feature that would allow me to translate text messages. I am English speaking and I work with a lot of Spanish speaking sub contractors. I spend a lot of time copying and paste back and forth from RingCentral to Google Translate in order to translate text messages. I
I would like the ability to translate messages to me to English and then to be able to translate English messages to Spanish before sending.
I think it would best if when the translation is complete it would display both languages at the same time. I…
6 votes -
convert the voip number to wireless number
Ability to change the type of phone number to wireless number/voip number/landline number for other vendors to accept the number to work in 2fa
6 votes -
Ability to mark all unread SMS and voicemail messages read
Need the ability to mark all unread SMS and voicemail messages as read. Currently, we only have the delete option when you select Edit on Unread Messages (SMS & VM).
23 votes -
Ability to set SMS on DND
I have business hours set on RC so that calls will go straight to VM after hours it would be great if there is a way to set DND for the SMS
2 votes -
Assign custom company common fax cover sheet
In healthcare, we do a lot of faxing and our fax cover sheets include our company logo as well as HIPAA instructions as to what should be done in event of a HIPAA breach where a fax is sent erroneously to the wrong party. We would like to be able to upload a custom company coversheet and assign it via user template to all users, remove access to all other coversheets.
16 votes -
Persist - Add support for SIP Trunking
As ISDN and analogue lines will be phased out by major EU carriers. We need to provide a different PSTN backup via the Persist Gateway for users. We would need the possibility to use a SIP Trunk instead. The SIP Trunk should offer straightforward IP connectivity and the option for a registration type of SIP Trunk.
5 votes -
Forward faxes to a external number
Like how the call forwarding works, forward the faxes to a external number
35 votes -
Customizable (Keyboard Shortcut) Hotkeys on RingCentral Desktop App
To be able to customize keyboard shortcut keys found on the RingCentral Phone App to become available on the RingCentral Desktop App including the use of F1-F12 keys.
6 votes -
Disable emergency response location banner update
Disable the emergency response location banner update and only advise once.
2 votes -
Request for Improved SMS Number Management
This request aims to enhance the management of SMS numbers to minimize issues with blocked messages. Users have reported difficulties when numbers are not registered with active campaigns, leading to service disruptions.
In this case, the number was used prior to being added to a campaign, resulting in a block. Although it functioned after being registered, it will remain blocked for at least 30 days due to prior usage.
We propose developing a system that automatically checks and registers numbers, along with providing notifications about their compliance status. This enhancement will help reduce disruptions and streamline the management of SMS…
2 votes -
Allow for temporary custom voicemail recordings
(i.e., custom recording for when out of office), then can return to regular custom recorded voicemail message when you return instead of having to rerecord a new message.
9 votes -
Sending SMS from Different Numbers on the Account
It would be great if users can send SMS from multiple numbers on the account just like how you select the Caller ID when making an outbound calls
1 vote -
Request to used other extension Primary number for Outgoing Fax
Request to used other extension Primary number for Outgoing Fax, to have the access to switch the outbound faxing not limited from main number, company fax number, customer want to used other primary number from other extension within the company.
2 votes -
call queue automatically update work hours
The option to have a call queue stay in sync with changes to the work hours of a site. Currently only creating a new call queue will copy over the current site work hours but changes to the site work hours don't reflect in the queue. This results in us having to go into every single queue to change hours. It would be much easier if we could just change the work hours in the site and have those changes reflected in the queues.
2 votes -
Forwarding extension with out License
Customer request to get forwarding extension only for the customer,
customer want to have a forward call only with out license to limit the charges they pay for the business2 votes -
Super admin can get an access on meeting recording hosted by other users/ extension
Sending this ideas on behalf of the customer. To have super admins get an access with meeting recordings hosted by another users/extensions without asking for their approval or getting the meeting recording forwarded to their email, etc.
8 votes -
Indicator on Phones for Shared Voicemail and for Direct Calls Voicemail
Distinguish voicemail received on deskphone for users that have shared voicemails (co-recipient) of other extensions.
3 votes -
Ability to identify existing customer
Customer wants to know if their callers are existing customers or new customers on the incoming call information.
3 votes
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