11780 results found
-
custom ai recording for message only extension
Have a custom recording for text to speech option to record a message or announcement.
1 vote -
Add a copy button next to the phone number
On the desktop app PLEASE add a copy button right next to the phone number when the text message is open. Right now it is on the drop down menu (like in the picture) but it would be really helpful to put it right next to the phone number. Thanks!
1 vote -
Feature Request: Wanted to be able to Modify/Update the Change Password Interface
Feature Request: Wanted to be able to Modify/Update the Change Password Interface
Customer is getting confused on the Change Password Interface hence wanted to modify / update the it
Customer preferrence: Clear path within the service web portal that would indicate that this is where you can change the security question and answer.
1 vote -
Ring external number when call comes into the queue
When Ring Central phone number rings, ring an external phone number and allow both calls to be active.
8 votes -
different language transcription to text or email
It would be nice to have different language audio files transcribed to English for text or email. We have a ton of Spanish speakers that leave messages.
2 votes -
Call Notification
We are already using ring central on one website but we are building a second website and we want to get a second phone number so that customers from the new website can call in. I want the phone to notify our customer service staff which website the customer is calling from.
2 votes -
Setup call forwarding.
Customer prefer to have the simplest way of call forwarding, like when setting up call forwarding from User A , and then need to add User B on the list, if we can just add their license number and it should ring all the forwarding added on that user, though user B is using his RC Application.
2 votes -
Adding a Dot to the menu it shows (# , and ;) please add a dot (.)
Yealink T33G Gigabit Business Phone.
We utilize various financial platforms that necessitate entering a dollar amount via keypad. To denote the change or specify the exact amount, please add a dot or period. (.) currently it shows (#) (,) (:).2 votes -
Add option to reduce background sounds (output) instead of mute them at all.
During a call, right now, you can either let 100% of the background sounds, or 0% (mute them). It would be great to add options for level this.
3 votes -
Call should be disconnected right away if the caller does not say anything nor press # key from the User's Screen caller greetings
Issue: Screen caller / Caller Screening issueActual Behavior: Call is still going through even if the caller did not say anything nor press # key from the User's Screen caller greetingsExpected Behavior: Call should be disconnected right away if the caller does not say anything nor press # key from the User's Screen caller greetingsSteps to reproduce:Dialed 434 929-1051 from 888 898 4591The call went to ext 92910 and played the User's screen caller greetingsThe caller did not say anything nor press the # key And the call still going through.
4 votes -
Can Ringcentral add Poly Savi 8445 for use with softphone
Would that make and model of headset work with softphone or be available as the recommended headset?
1 vote -
Allow caller ID in other provider in the US
Customer caller ID is not showing up if they calling a different provider such as At&t. Customer wants the her company caller ID will be shown on all the Telco provider in the US.
1 vote -
Stop SMS from sending on customer on campaign
It would be useful if there is a place on the online account where we can add the number of the customers who opted out with the SMS to stop sending SMS to the particular customer
5 votes -
Ability to customize Missed calls Email notifications
HiIt could be very usefull to be able to customize the Email Notification.Making it more corporate, adding company logo, custom text and even customize the sending email address.The best will be the ability of sync the caller's information to our synced contact lists, to display the name and company of the incoming caller you missed.Kind regards
3 votes -
Restricting Caller ID options
We need to be sure that employees do not have the ability to put in a false number or block the caller ID in accordance with Truth In Caller ID Act (47 U.S. C. § 227(e)). Please have an option to hide/unpublish the Main Company Number and Company fax number that is located in Main Site. Also, option to remove Blocked as an option.
3 votes -
Call Report of Unknown Calls
We need a report of every call that number or the "unknown" number has dialed
2 votes -
Ability to rename desk phone line keys presence)
We would like the ability to edit the information showing on the desk phone's line keys. For example, lines 1 &2 are assigned to the extension's owner. We would like it to look like:Line 1 Extension numberLine 2 Firstname Lastname
4 votes -
User Call Log - Ability to Access Recordings but not to download
Customer want to change Role's permission. They want to remove their user's ability to download call recording but still able to view and play their call recording.
3 votes -
Add the ability to forward calls to an internal number instead of an extension
Submitting Idea on customer's behalf. We were having an issue where some of the agent's sites were merging, and the agent wanted their customers to hear an announcement about the move before being forwarded to another site's number. Unfortunately, RingCentral's service web doesn't have the capacity to forward to a specific internal number, only to extensions. The problem here is that the agent's extensions will be changing soon with the merge, so the call rules or IVR menus we create to get this done will all break soon and have to be rebuilt. If we were able to forward the…
3 votes -
Brazil Call Forwarding
Enable to transfer from Brazil going to RingCentral Brazil Toll-free number and transfer it to local Brazil phone number.
1 vote
- Don't see your idea?