11055 results found
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Tiktop Integration
Tiktok is a primary mode of search and communication for whole generations. Allow RC to integrate with Tiktok the way it integrates with FB, Instagram, X, etc.
1 vote -
MS Tams and RC App Integration - Call Log Sync
When MS Teams is integrated to RingCentral App and the call is offered to both and is answered using MS Teams, it should not show missed on the RingCentral Call Logs in the App
1 vote -
Have all accounts in 1 contact list and dial between multiple accounts using extension only
Enterprise account (Federated)Have all accounts in 1 contact list and dial from 1 account to another using extension
1 vote -
Company Contacts Merge to Multiple RC Accounts
Customer wants to know to see all contacts of 3 RC Accounts into one RC Account only
1 vote -
Feature Request: Dual Voicemail Storage Integration
Feature Description: Currently, voicemails are stored either on Microsoft Teams (PBX) or the RingCentral server (RingCentral portal). The request is to enable the simultaneous saving of voicemails on both platforms for enhanced accessibility and convenience.Feature Implementation:Dual Storage Integration: Enable a configuration setting allowing voicemails to be saved on both the MS Teams (PBX) and the RingCentral server (RingCentral portal) simultaneously.User Configuration: Provide users the option to choose whether they want their voicemails stored on both platforms or prefer a single storage location.Seamless Syncing: Ensure that voicemails stored in both locations are synchronized in real-time, ensuring users have access to the…
1 vote -
Marketing Tracking
Hello, we want to be able to track our incoming calls with our different marketing channels. When we set up the account we asked that we have a different number set up for each that way we can track the origin of each call. So they set it up but it doesnt seem to work with our IVR system. How can we make this work?For example, we have a phone number we put on our yard signs and when they call it will come up on the caller ID as "yard Signs" but if we set it to go to…
1 vote -
Call Recording. (Hold time is not being included on the recording)
When I was reviewing our recorded calls, the hold time is not being included in the recording. I want the entire call to be recorded including the hold time.
4 votes -
Dial code/button to toggle Call Queues
We don't use an attendant during business hours. Calls ring through live. But we use an attendant at night. On our old on-prem system, we had an easy button on everyone phone to toggle "Night Mode" between our standard call queue setup and the attendant.In addition to making it easier to switch (we have non standard hours, so a schedule doesn't work), it also provided a visual queue since the button was lit up red when Night Mode was on.It would be nice to be able to do this with RingCentral hardware phones like our T54Ws.
3 votes -
Ability to Delete Calls and Messages in Bulk (rather than one by one)
I get numerous faxes, robocalls and the like, and would lkie to be able to simply select several and delete all at once. At present, you need to open each call, fax, message, and delete individually. Very inconvenenient and time-consuming, especially when unwanted calls are often
3 votes -
Add Shared line on a User Extension's Call Handling.
The customer would like the Shared line to be added on the Call Handling of a User Extension. Once the Main Company number is dialed when a user extension has been selected they want to be able to include the Shared line on the Call Handling of a user extension to ring which is currently not working.
2 votes -
Live Report License assignment/management
Live Report Licenses currently do not allow for licenses to be assigned in bulk. Ideally a license would be assigned as a function of the user Role assignment. This would include the application of user templates with the license assignment enabled.
2 votes -
show only unread chat group
When click "unread" tab, it shows folders for unread chat groups. Can we only show unread chat groups without folders? It's a little bit annoyed to click the folder. And in fact, there is no unread message in some folders.
3 votes -
To add more recipient on SMS notification when voicemail messages are received.
The SMS recipient for notification when voicemail is received allowed only 5 recipients. Please add option to add more than 5 recipients.
2 votes -
call disposition with preset option
customer would like to have a call disposition with preset option so that they can easily identify if its a sales or not.
6 votes -
Custom Inbound Caller ID
Allow users / admins to change the way inbound Caller IDs appear on apps and phones. It would allow more flexibility in understanding who is calling and for whom.
4 votes -
Allow an option for IVR Menus to send a text message upon clicking a number
It would be great if there was an option to allow callers to click a number and receive a link to a knowledge base or form to gather information.
7 votes -
Capability to change the default phone number without choosing from the available numbers in the dropdown option for the user
Capability to change the default phone number without choosing from the available numbers in the dropdown option for the user
1 vote -
Assistance Provisioning for Mitel phones on Partner brands
Currently Assisted Provisioning to Mitel Phones are only applicable to RingCentral direct brand. For other partner brands, only option to provision Mitel phones is manual provisioning.We would like to add the feature to do assisted provisioning for Mitel phones to have all the phone features offered to RingCentral Direct
3 votes -
See Participants in Conference Call
This would allow users in a conference call to see all the participants in a conference call. Either by name or phone number. This would ensure information is being kept secure.
8 votes -
Increase of number of rings to 300 seconds
Increase of number of rings to 300 seconds
5 votes
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