13291 results found
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Call Forwarding From User Extensions and from Call Queues to Cloud Connector
Call Forwarding From User Extensions and from Call Queues to Cloud Connector Extensions working in Hybrid setup.
Currently, users can only dial hybrid extensions via cloud connector Private SIP trunk. we can not forward calls to onprem extensions. We need this for Health care deployments.
5 votes -
Disable SMS Notifications on After Hours
There should be an option to turn off messages for Notifications on specific dates.
1 vote -
Allow users to create a generic out of office message.
Allow users to create a generic OOO message.
Separately, they could record the time frame they will be out of the office.
This would (conceivably) allow them to record one message for reuse.
Example:
You have reached the voice mail for Veronica Lee.I will be out of the office from [variable-Start Date] to [variable End Date].
I you need immediate assistance, please contact the Help Desk.
If your request requires my personal attention, please leave a detailed message and I‘ll get back to you when I return to the office.
8 votes -
Call Logs Sychronization for Manually Provisioned Desk Phones
Ability to keep call logs history after manually re-provisioning Yealink Cordless phones due to firmware updates
2 votes -
Remember last used section on Teams app
On the RingCentral Teams deskotp application, the RingCentral app does not remember the last used section when navigating away to other Teams apps/functionality. The RC Teams app always defaults to the Phone tab instead of the area I was previously in.
2 votes -
1 vote
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Change the Contact information > MY PRIMARY NUMBER in the https://myringcentral.com/
Change the Contact information > MY PRIMARY NUMBER in the https://myringcentral.com/ website to show as the user's direct number rather than the accounts main number. Changing the user's outbound caller id in the User Details doesn't appear to change this in the Contact information > MY PRIMARY NUMBER of the https://myringcentral.com/ website.
2 votes -
Stop Super Admins to enable the check box "Message Tab Shown in Main Navigation"
Additional details for the feature that you are requesting:
1. What is your use case for this feature request?We are a government agency in the state of florida. This means we need to provide public records for almost anything based on existing rules and guidance. For chatting, the City has MS Teams as a chat standard, so this would be the platform of choice for many reasons.
What problem are you trying to solve or what problems does the current functionality cause?
Ring central has no search capabilities for public records in any consolidated way.
How do you want…2 votes -
To include images to chat email notification
An alternative for MMS distribution, the inclusion of chat images sent is a viable option.
2 votes -
Ability to use RingCentral for click to SMS
Need the ability to launch the RingCentral desktop app when you click on phone numbers in websites and supported applications.
8 votes -
Separation of activities of Paired RC app and Desk Phone
Customer would like to separate the activities of Desk Phone and RC App when they are paired. If the customer receives a call, if deskphone is set to ring first, there should be no effect on the RC app.
1 vote -
Outbound call pop up notification on application
Brand: BT
Please include an option to enable or disable the pop-up notification for accepting or rejecting outbound calls in the application. Currently, users must either accept or reject the call before it connects, but most customers prefer their outbound calls to go through automatically.
1 vote -
Show user availability in call history
When checking call history for missed calls etc. we would appreciate to show user's availability status LED like in the chat window to see if it makes sense to call back or if the person is currently not available, on another call or perhaps inactive.
1 vote -
Message button in active call window to directly access chat with calling user
Add a button to the active call window to be able to directly send a chat message (beside the "normal" buttons like mute etc.) to the user on the phone (as long as he/she is a RC user) or at least to directly jump to the related direct chat with the user.
1 vote -
Feature to have two-factor auth like Microsoft two factor authenticator.
The client wanted a feature from RingCentral to authentical 3rd party apps and website access, just like Microsoft Mobile Phone Authenticator App.
4 votes -
Clear path within the service web portal to update user's security question
In Service Web's current design, to update the security question you'll need to go to User Details > Security > Change Password. A pop-up will appear "Your current Service Web session will be terminated after password change and you will be redirected to login page. Do you wish to proceed?"
The pop-up indicates you are changing your password and the initial header of "Password and PIN" giving zero indication that this is also where you have to go to change the security question.
Requesting to have a separate option or button to change a user's security question or add an…
3 votes -
Centralized User extension / Line
What I am looking for is a way to have a "Shared Extension". Basically a RingCentral Account that other people can login to with their specific credentials, sort of like a shared Mailbox in Outlook.
For example, let's say both Bob and Joe work at Admissions, and there is the phone "Admissions".
Bob could login to his own account (bob@company.com), and choose "Admissions 1" as the extension he is accessing. He then could see all of Admissions' Faxes, Texts, and Voicemail, and he could send texts, faxes and calls out over this extension as if he was directly…
3 votes -
To be able to see and listen to other users' call recording as a Super Admin extension on the mobile app
We wish to be able to see and listen to other users' call recording as a Super Admin extension like we can on the call logs section of the admin portal.
11 votes -
Call Log Sync from RingCentral Mobile App to Salesforce
Use Case: As an Insurance Agent, I want to be able to make calls from the RingCentral Mobile App and have the call logs sync to Salesforce to allow for my manager to generate activity reports. Current functionality does not allow call log activities taken on the RingCentral Mobile App to sync call log activities to Salesforce. The user is looking to run reports in Salesforce to have a more comprehensive overview of their insurance agents. This will greatly help to view agent productivity by seeing all activity within Salesforce.
17 votes -
Place holder prompt in phone queue
When a customer calls in, we should have a prompt that allows the customer to leave their phone number to "hold" their place in the phone queue. When the customer is next in line the system calls them back to queue the call for a representative.
2 votes
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