11783 results found
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Monitor RingCentral Application Usage
Customer is requesting for a feature in order for them to see how their users are utilizing the RingCentral app real time. Like, if the app is currently being used on their iPhone, Android phone, PC or other devices.
The Admin wanted to be able to monitor how the users accepting calls for example if they receive a call from a specific number they want to have an option to see if their member answered it through their RC app on desktop, RC app on iPhone device or RC app on Android phone.
Customer already know the way on how…
1 vote -
2 dashboard in 1 reports
I’d like to be able to view all calls from JUST Texas and compare two different time periods…say this month to last month. As mentioned we have billboards in TX and are trying to see if we’ve received additional calls from TX specifically as a result of them. Hoping there’s a quick way to pull a report showing that."
1 vote -
Blocked "Robocall" Visibility
We have seen repeated instances where fully legitimate callerIDs are being blocked by the RC robocall/spam filters. While this is a useful tool, in our experience the blocking can be too aggressive, to the point of blocking, for instance, a nearby county courthouse and a major medical provider's faxes. We recently ported a department fax line into RC and the department staff almost immediately started complaining about a big drop in quantity of received faxes. None of the sender's published fax numbers hit our call log, and it took us a while (too long) to figure out that maybe RC…
2 votes -
RingCentral Provisioning should have full accesss to Web interface of Deskphones
RingCentral Provisioning should have full access to Web interface of Deskphones.
The client has expressed the desire to remotely access the graphical user interface (GUI) settings of their deskphone, without the need for network connectivity. The requested functionality entails the ability to configure and modify all settings pertaining to the deskphone GUI, while being physically disconnected from the network to which the device is connected.
2 votes -
Without Archiver, Admin Portal Should Have No Data Retention or Do Not Delete the Call Recording
Without Archiver, Admin Portal Should Have No Data Retention or Do Not Delete the Call Recording
8 votes -
Option for Admins to download SW configurations to offsite server for disaster recovery
To provide admins the capability to export their SW configurations should there be a situation where RC goes completely down, and offload to a 3rd party server where can be then exported back without losing continuity.
2 votes -
custom role for a user to access a specific site only
Want to have a custom role where a user can only access a specific site.This will be for call logs, analytics and live reports.
17 votes -
Show user status in contacts list
Ability to see user status in all web/desktop views would be a timesaver.
21 votes -
UK Mobile Numbers as a Substitute Caller ID
In line with the new update discontinuing our support to UK Mobile Number as a substitute caller ID, we would like to post this as a feature request to have it re-enabled.
14 votes -
Show which User answered the call from the RingGroup in RC app call logs
Please add a feature from the Call logs on RC apps which User who answered the call from ring group so Users can see it from the Call logs inside the app instead of logging in from the Admin Portal. (Some users do not have access to login on the Admin portal and they are mainly using the RC App itself.
1 vote -
IVR setup for internal calls
Needs to add an IVR Menu to more than one Phone Number/Extension through internal calls. When you dial a certain extension like Ext. 581 for a call queue group it will play the IVR Menu.
1 vote -
Option to blocked users from signing in when not in the US.
Our users use a virtual desktop in the US, have an option to prevent users from signing into ringcentral from other devices. Is there an IP whitelist option or such?
1 vote -
Add more carriers on Notifications to notify via SMS
It's best we can add more carriers from the list to notify via SMS.
1 vote -
RingCentral App Layout with All Voicemail's Date and Time visible
Requesting New RingCentral App layout to have the ability view all voicemails in a list with date and time visible. With the update it only shows the date if it's not the same day.
1 vote -
Spam and Robo Calls
We receive at least 28 spam calls every week; please do more to stop this.
76 votes -
Send calls to Deskphone from Chrome Extention
Hi there,Can you implement the browser extention to connect with my deskphone and every time i click to call a number my the call will be send on my deskphone ?
5 votes -
Adding key presses to IVR to leave a callback number
If it is possible to add a specific key press to the IVR to leave the callback number of the caller.
6 votes -
Simultaneous protocol to be added in call queue overflow
Customers request for simultaneous option should be included under call queue overflow.
7 votes -
Disable fax feature on RC mobile app
Hello, We would like to be able to turn off the fax feature on our mobile apps.We are encouraging all our employees to use the mobile app on their cell phones but we do not want them to have access to our clients medical records (they are usually sent by fax).
10 votes -
Transfer customer to receive a text message
Transfer customers to receive a text message when no one is available to answer the call.If no one can answer the call instead of the voicemail he wants to transfer the customer to a text message and the customer will receive a text message instead and will notify them.
2 votes
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