10973 results found
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Automatic Call Routing Based on Caller Address
We would like to request a feature enhancement that allows the RingCentral system to automatically detect the address of an incoming call (based on the caller ID or associated account information) and reroute the call accordingly.
Our business receives calls from tenants across multiple territories. Each territory is managed by a specific receptionist or department. Instead of routing all calls through a central menu or requiring the caller to manually choose an option, the system would intelligently recognize the caller’s address and automatically route the call to the appropriate receptionist or team.1 vote -
Option to turn off regular SMS if Beetexting is already added in the account
If Beetexting is already added in the account the customer should have the option to turn off the regular SMS
If the customer added Beetexting, the regular SMS duplicate the message, which is a normal behavior. But cx want to have the option in the settings to turn off duplicate SMS
1 vote -
Temporary Inbound Rule to Change Greeting
I want to be able to adjust the auto-receptionist inbound call handling to change the greeting temporarily (such as on days when the office is closed, etc.)
2 votes -
Ability to the retain the call even when the host left the conferencing across all platform.
The customer only have the option to end the call for everyone or they can click to choose one of the other participants to kick off the call but they cannot leave their self to let the call continue without the host.
3 votes -
Campaign-wide STOP Suppression for TCR Campaigns
When a recipient opts out (e.g., texts “STOP”) on one number in a TCR campaign, RingCentral should automatically block messages to that recipient from all numbers in the campaign.
Why it matters
Recipients expect “STOP” to mean no more texts, regardless of which number the campaign uses.
Avoids compliance risk and potential carrier issues.
Saves customers from building custom suppression logic outside RingCentral.
1 vote -
Downgrading RingCentral Desktop App to old version
Preferred to have the functionality of the RingCentral Desktop application version that can easily print and select pages of the faxes that was received through RingCentral Desktop application
1 vote -
I have a suggestion for improving the text messaging feature. Could you please consider adding a setting that would automatically include th
I have a suggestion for improving the text messaging feature. Could you please consider adding a setting that would automatically include the "Add opt-out" message in every text?
Currently, we have to manually click a box each time to include it, and an automatic setting would streamline the process significantly.
1 vote -
Automatic phone icon appear when Slack user is on the phone
Have automatic phone icon appear when Slack user is on a RingCentral phone call so other remote team members can see they are unavailable.
1 vote -
Conditional Opt-Out Message Removal for Bulk Texts
remove the " Reply to stop to opt out of these texts" if sending to multiple numbers
1 vote -
Scheduled reboot option for Yealink W70B basestations
We have a lot of Yealink W70B basestations deployed in our business. After 6-8 weeks of uptime, they need to be rebooted because of issues like one-way audio or poor voice quality.
The W70Bs don't have a scheduled reboot option so my understanding is the only other option is RingCentral needs to enable a feature to command the basestations to reboot via SIP.
1 vote -
Permission to Block a User from Having the Visibility of IVRs from other Sites
Permission to Block a User from Having the Visibility of IVRs from other Sites
Currently, a custom role prevents the users from being unable to edit or make changes with the IVR but they still have visbility of the IVRs from other sites. By default, users assigned under the same Site where the IVR is assigned can or has the ability to make changes/edit.
I'm trying to organize permissions for site managers, this works fine as it only filters users and groups, but it does not filter IVRS?
Ie i have got a user who is a site manager with…5 votes -
Add feature to organize Text Message Templates alphabetically or numerically so as to improve organization and make them more useful
Allow sorting of "text message templates". We use them a lot and it would be amazing to have them sorted by category (either numerically or alphabetically) so as not to have to search down a long list of responses that are out of order. Please add this feature!!
16 votes -
Making SMS texting while on call faster/more efficient for desktop program (not extension)
We currently cannot quickly text a customer while we are on the phone with that customer while using the desktop program on computer (not the extension). We have to take multiple steps such as: Go to text and create a new text, search their contact, etc. A simple and easy solution to this would be one of 2 options below:Show the Ongoing Call in the calls area, while we are on the call (currently the call only shows after we end the call). This will allow us to text someone quickly just as we can any past calls that show…
97 votes -
Call Recording Opt Out for Customers
I would like to suggest to have the option for our customer to opt out from being recorded even though automatic call recording is turned on. It would be nice if our callers has that option if they don't want the calls to be recorded.
1 vote -
Request to have an option to Disable Missed Call Pop Up on Yealink phones to be applied to all the phones on the account
Want to have an option to disable Missed Call Pop Up window feature on the Yealink phones that will be applied to all the phones on the account
0 votes -
Show there company name when you receive a call
When receiving a call the customers name is displayed as the majority of my customers are companies, it would be useful to also see the company name
1 vote -
Check remaining SMS balance
Check remaining SMS balance
1 vote -
Dialpad should be accessible on the HUD screen.
Previously the dialpad was available on the HUD tab. this was convenient. the new layout removes this and changes the HUD from a clean list to a multi column setup which feels more cluttered.
while we are able to add quick contacts on the dialpad tab, this lacks the more complete information the HUD tab provides for when people are on a call.
allowing more control over how these lists of contacts are displayed (as a list or multiple columns) would be great.
21 votes -
Read Receipts
It would be nice if you can see that your sent message has been read by the recipient when using messaging - like Teams does.
7 votes -
Spam calls leave 30 minute blank voicemails on my 800 number that I have to pay for, end the VM after a couple of minutes
Spam calls leave 30 minute blank voicemails on my 800 number that I have to pay for, end the VM after a couple of minutes
1 vote
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