11740 results found
-
Block a number Globally for the entire company, without it being attached to a Super Admin extension
The Super Admin hypothetically named Jane Doe blocks a number of an ex-boyfriend. Now the ex-boyfriend cannot contact the company, or anyone within the company, because Jane Doe blocked it. There needs to be a Global, company-wide block list that is not tied to a Super Admin account. Please find a solution to this issue, because if a number is blocked by the Super Admin, it will not reach another extension, even when that extension has added the number as a Trusted number, which QUOTE "Specify trusted numbers which should never be blocked under any circumstance" Obviously that above statement…
10 votes -
Voicemail Caller ID for Transferred Calls
Description:
When calls are transferred to another user, the caller ID displayed on voicemail notifications shows the main line's number instead of the original caller’s number. This leads to confusion when trying to identify the actual caller. It would be beneficial to have a feature that ensures the original caller’s number is displayed in voicemail notifications, even after the call is transferred.9 votes -
Voicemail Email Notification Password Encryption
Ability to have a password on the files sent via email for voicemail notification.
3 votes -
Add Poly CCX 505 to the supported deskphones
Add Poly CCX 505 to the supported deskphones for ringcentral
1 vote -
Option to Disable “Switch Call to This Device” Banner
There is currently no setting to disable the “Switch call to this device” banner when using VoIP calling. The banner appears automatically once the app is installed and calling is enabled.
While this supports call continuity, it is unnecessary for users who do not switch calls between devices and can be distracting.
Request
Add a setting that allows users (or admins) to turn off the “Switch call to this device” banner.Benefit
Cleaner interface
Fewer interruptions during calls
Better support for single-device and enterprise use cases
1 vote -
Multi-Layer Custom Rules - IVR MENU - Limited Employee Hours
Multi-Layer Custom Rules, when a customer enters the IVR menu AND it is after a certain time AND they press a certain extension (with an EXTERNAL CALL FORWARD #), THEN they get routed to VOICEMAIL.
This is for employees etc that have limited office hours and are not reachable past certain hours of the day.
1 vote -
Global Hardware Templates to Maintain Custom Wallpaper, Timeout, and Display Settings for assisted provisioned devices
Physical Phones Lose Settings.
I have numerous phones that have their wallpaper and display settings reset for no apparent reason. This has been noticed across common area phones along with my own personal desk phone.
- The phones are set up via assisted provisioning.
- Looking for a Template to apply to all the devices once phones reboots/resync instead of changing the settings in the phones individually.
1 vote -
blacklist outgoing calls
Currently, with RingCentral, we can blacklist incoming calls but not outgoing calls (like premium-rate numbers for example).
4 votes -
Display Caller ID Name and Phone Number in HUD for Monitored Calls
Currently when a user receives a call, the user monitoring the call only sees the caller ID name and not the phone number displayed in the HUD.
We would like to propose a feature to allow both the caller ID name and the phone number to be displayed in the HUD when monitoring calls. This would give users more complete caller information at a glance, which could improve monitoring efficiency and usability.
1 vote -
Customer is requesting about having an Excel file with the provisioning credentials
The customer is requesting an Excel file with the provisioning credentials.
1 vote -
Allow roaming user to sign in to phone over another user
RingCentral should allow roaming users to sign in to any phone whether it is assigned to another user or not. The "hotdesk phone" functionality is nice, but it doesn't allow calls to be placed from the phone unless someone is actively signed in. This feature was available in our last phone system.
1 vote -
Clear Error Messaging for Salesforce Remote Site Setting Issues
Description:
Currently, if a Salesforce org-level Remote Site Setting required for CXone Agent authentication is missing, users see a generic error: “You do not have permission assigned.” This is misleading and can result in unnecessary troubleshooting of licenses, permissions, or tokens.Proposed Improvement:
Provide a specific error message indicating the missing Remote Site Setting and the affected endpoint, e.g., “Authentication failed due to missing Remote Site Setting: [endpoint URL]. Please contact your Salesforce admin.”Benefit:
Reduces support tickets, accelerates troubleshooting, and improves the user experience for newly created or re-created Salesforce users.1 vote -
Receive notification for missed Call Queue calls
Request:
To receive a notification on BTCW app/Physical phone when no members on a Call Queue are able to answer a call.Brand: BT
1 vote -
Enhanced Caller ID for Externally Forwarded Calls
When calls are forwarded from external numbers, the system currently displays only the forwarding number as the caller ID. request the ability to show both the original caller and the forwarding number, or tag such calls as “Externally Forwarded.” This would improve transparency, IVR accuracy, call logging, and troubleshooting for enterprise customers.
1 vote -
option to fill this fields when importing new user EXT's
We are targeting to set a user extension in bulk that will have the call monitoring available and have them added to the "Can be monitored" group. We cannot see these fields within the import CSV list.
1 vote -
Decrease the number callers in queue down to 1
Decrease the number of callers in queue down to 1
1 vote -
Disabling # and @ tagging for RingCentral Messaging
Disabling # and @ tagging in RingCentral Messaging would greatly improve the typing experience. These symbols are commonly used in everyday messages, and automatic tagging often triggers unintentionally. This can lead to users or group chats being mistakenly tagged, which is disruptive and distracting. Providing an option to turn off or customize tagging behavior would help reduce errors and improve overall usability, especially in active conversations.
1 vote -
Support Multiple Cloud Storage Destinations for Archiving
Allow customers to configure different cloud storage destinations for archiving based on file type (e.g., call recordings, SMS, voicemail). This would provide greater flexibility for compliance, retention, and historical storage requirements, rather than limiting accounts to a single archiving destination.
1 vote -
RingCentral web app to bring it always on front
When using the RingCentral web based app to bring it always on front when receiving/engage on a phone call.
1 vote -
disable "forget password" link for end users
A way to toggle (turn off/on) the ability for an end user to be presented with "forgot password" link, so they are forced to contact an admin to change or reset their password.
1 vote
- Don't see your idea?