12971 results found
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Standard desk-phone “send to next device” button for Ring in order configuration
If the call handling was set to ring in order, and the first in line is the deskphone, and the user wants to route the call to another device or number right away, it is helpful to have a “send to next device” button.
1 vote -
Bring back the button that allowed us to move a call to RC app manually and ring less at the front desk, given a busy scenario.
I do want them to ring in order, but there used to be a button where if I was busy at the front desk I could immediately send it to the RC app instead of it ringing 4 times at the front before moving to the app
1 vote -
email verification code each time log in to rc service
Hi Team,
Aside from the 2 factor authentication, that client can require microsoft or google authenticator app. Client prefer an option on the admin portal, when enabled. Will asked him everytime he log in to his app an email verification, similar to his bank
Per subject matter expert, currently this is not an option. So i am writing this as suggestion for future consideration as additional security feature
Regards,
Ram Carillo
APAC Support1 vote -
Can schedule sending blast SMS for Bulk numbers
Customer wants to schedule Blast SMS for multiple phone number. Minimum 500 to 100 phone number will send SMS
5 votes -
Ability to Randomly Distribute Voicemails to User Extensions within a Group
Request: Introduce a feature that allows voicemails left for a group (e.g., call queue, ring group, or shared mailbox) to be randomly delivered to one of the member user extensions.
This feature would improve efficiency and fairness by automatically distributing group voicemails randomly across available user extensions, reducing redundancy and improving response handling.
2 votes -
Centralized Company Schedule Management
Our company’s operating schedule changes from time to time, and it would be extremely helpful to have a single, centralized section in the Admin Portal where administrators can update the company-wide business hours or schedule. Any changes made in this section should automatically apply across the entire organization, rather than requiring updates on multiple users, call queues, or locations individually.
Having a centralized schedule management feature would:
Improve administrative efficiency
Reduce configuration errors
Ensure consistent business-hour settings across all users and features
Make it easier to adapt quickly to schedule changes (holidays, temporary hours, special events, etc.)
We believe this…
7 votes -
Voicemail
When a caller is sent to voicemail, the recipient should have the ability to listen to the caller while leaving a message with the intention to pick up the call if necessary.
1 vote -
SMS blocking
to have an option to individually block short code SMS receive in the RingCentral Application
3 votes -
Implementation of Corporate SMS Communication Standards
We intend to implement a pre-authorized recipient directory for our SMS platform to streamline employee productivity. The system should restrict outbound SMS capabilities to a Super Admin-managed list of verified client numbers. This global policy must apply to all users to prevent unauthorized personal use of company resources.
3 votes -
Be able to use the *9 to record a call even if the automatic call recording is also enable.
it would be better to have both feature on-demand and automatic call recording feature to work simultaneously.
3 votes -
Dial By Name
The customer expressed a preference to use the dial-by-name feature—such as entering the first three letters of a contact’s name—when connecting to an extension via the RingCentral app, rather than manually dialing extension numbers or direct lines for internal calls.
3 votes -
Adding phone without phone number
Ability to add phone to the extension without a phone number for internal use only.
2 votes -
delete a guest belong to a team chat in ringcentral app
As a Super Admin the ability to manage team chats created by other users and delete guests or members added on the group chats
2 votes -
Support wideband (HD Voice) audio for custom hold music playback
Currently, custom hold music uploads are limited to 8kHz mono (PCM 16-bit or G.711a WAV, or MP3), per RingCentral's documentation. This is narrowband, telephone-quality audio, noticeably lower fidelity than the HD Voice codecs (G.722, Opus) RingCentral already uses for live call audio on supported devices and plans.
I've noticed a clear quality gap: hold music on RingCentral calls sounds significantly worse than hold music I've encountered on calls with other providers, which appear to use wideband audio.
Feature request: allow hold music to be transmitted using the same wideband codecs (G.722/Opus) already supported for live voice, when the call and…
1 vote -
Bulk Edit Capability for "Accept Queue Calls" via User Settings Templates
Feature Area: Admin Portal > Users > Templates / Call Queues
Description:
The customer is requesting the ability to bulk edit and push role updates—specifically the "Accept queue calls" toggle—to multiple users at once using User Settings Templates. Currently, there is no easy way for an admin to mass-disable or mass-enable this setting for call queue members. Additionally, they are requesting a more streamlined, accessible way for admins to toggle this setting on/off for specific users when they go on temporary leave or vacation.Use Case:
An admin needs to temporarily disable "Accept queue calls" for a large group of…1 vote -
3 votes
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Feature Request: IVR Key Press Enforcement & Extension Dialing Isolation
Feature Request: IVR Key Press Enforcement & Extension Dialing Isolation
Status / Problem Statement
Currently in RingEX, if a caller dials an IVR direct number and presses a single digit (e.g., "1") immediately upon connection, the system frequently interprets this as Direct Extension Dialing instead of an IVR Key Press Assignment.If the account has a single-digit extension matching that number (Extension 1), the call routes directly to that extension, completely bypassing the IVR menu logic. This allows callers (and robo-dialers) to accidentally or intentionally bypass intended IVR routes, breaking call flows and disrupting staff.
Proposed Enhancement
We need a…2 votes -
Bulk license transfer for Cost Center
Ability to transfer licenses in bulk in Admin Portal. As of now, transferring the license cannot be done in bulk
20 votes -
Disable Call Notes Announcement - User Level
Provide administrators with the ability to disable or customize the Automatic Call Notes announcement on an individual-user basis.
1 vote -
Global OPT out feature toggle
Add a global opt out check box in settings, for companies that use such platform for sales.
Aswell as if you check the opt out feature below a number it stays checked on that number even if you click off of it, until you uncheck that box on that specific number.1 vote
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