12358 results found
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It would be nice to allow a caller to click on # or * to return to the main menu for an announcement only or message only extension
I currently have an announcement-only extension with information, but there is no way for a caller to be routed back to the main menu. They just get hung up on and have to call again... so inconvenient. It would be nice if they could press a button to return to the main menu.
1 vote -
RingCentral Appstream Support
Requesting that RingCentral develop an official media optimization and redirection plugin specifically for Amazon AppStream 2.0 to parity the support currently offered for Citrix, VMware, and Azure Virtual Desktop. Currently, the lack of a dedicated plugin forces all audio and video processing to occur on the AWS server-side rather than the local endpoint, which frequently results in degraded call quality, high latency, and "robotic" voice issues for users. Furthermore, this architectural limitation compels customers to provision more expensive, compute-optimized AWS instances (such as c5 or g4dn types) to handle the heavy lifting of real-time media encoding, significantly driving up the…
2 votes -
Option to Upload Documents Within the Workflow Builder
We propose enhancing the workflow builder by adding a feature that allows customers to upload files directly into the system or workflow.
This functionality would enable the uploaded files to be automatically sent to their respective clients.
Additionally, clients would be able to respond by attaching completed forms or relevant documents, which would then be automatically received by the original customer through the system.
Implementing this feature will significantly improve the efficiency and functionality of the workflow process, providing a seamless and automated method for document exchange.6 votes -
Increase the Number of SMS Recipients in a Call Queue
The SMS feature for a call queue is currently limited to one extension only. We would like to request an increase in the number of recipients that can be assigned as "SMS Recipients" for a call queue
11 votes -
Notification for Changes Impacting Custom Rules in the main line
request an enhancement within RingCentral that provides proactive notifications or warning alerts whenever a user disables, modifies, or updates a configuration that may impact existing custom rules for the main line.
1 vote -
Add an “All” or “Unread” view option at the folder level in RingCentral Glip
Please add the ability to choose “All” or “Unread” at the folder level in RingCentral Glip.
Right now, users can filter conversations by “All” or “Unread,” but that setting applies more generally. It would be helpful if each folder could have its own view preference.
This would allow users to keep folders for daily conversations expanded for quick access, while keeping other folders focused only on unread conversations that need a response. It would make Glip folders more flexible and better suited to different communication workflows.
1 vote -
From Mobile App - Subject line and subject summary needs to pull through onto Outlook/Gmail when sending AI summary notes
The mobile app, does not work like the desktop app - when sharing AI summary notes from within the mobile app to Outlook or Gmail. The subject line and summary text at the top is not populating the Extension - First Name Last name of the caller (as it does from the desktop app). It also works differently if using an android or iOS phone. With android it pulls no caller information through and no subject line and with iOS it pulls only the extension number through, no First name or last name. This bug needs to be fixed, it…
2 votes -
schedule
Schedule messages.
This request already exists in the SMS channel, but it's so important in Team messaging too! Being able to schedule a message to avoid disturbing a teammate during week ends or late at night is a must have.12 votes -
Department IVR Voicemail Broadcast & Acknowledgment System
Implement a specialized Department Voicemail Broadcast IVR that allows a manager to record a message and instantly broadcast it to a specific department's members. The recipients should then be able to easily acknowledge the message or immediately call the manager back.
The manager calls a dedicated Department Broadcast IVR (e.g., a specific extension or phone number).
Recording: After selecting a department, the manager is prompted to record a message.
Broadcast: Upon hanging up (or confirming the message), the recorded message is immediately distributed to all members of the selected department/group.
The agent receives the recorded message via their RingCentral extension/phone.…
4 votes -
Alphabetical Order Contacts Deskphone
Customer wanted to have an option where they can set up an alphabetical order in the Comapny Contacts/dial by name directory without having to access the LDAP of yealink . Like the Dial by Name directory/Contacts would sync to the yealink device. It is too much of a hassle to access each device just to set up a LDAP that's start with the first name.
1 vote -
Please provide volume control on periodic tone on outbound recorded calls
The current volume level of this beep tone completely disrupts the call. We need access to reduce the volume.
1 vote -
assigned user Admin will not see the call logs of other Super Admin
Assigned user Admin will not see the call logs of other Super Admin should be limited for the other user's aside super admin
1 vote -
Number Storage
Access to the AL numbers reserved on the customer UID Number Storage:
- We need to have access to see the list of numbers reserved on the Number Storage list.
- The ability to move numbers from Number Storage to Inventory.
- Only available to Super Admins.
25 votes -
Hotkey Support MS Teams EA
Please support in MS Teams EA the hotkey functionality F6 to place a call same as with the desktop application.
8 votes -
Create multiple users in and also setup different call forwarding for each users
A template that can let you create multiple users and also setup different call forwarding for each user in bulk at the same time.
2 votes -
Automatically change the caller ID number prevent their number from being tagged as spam.
The customer is inquiring about a feature that would allow them to automatically change the caller ID number when their main number reaches a specific number of outbound calls. They want to know if this feature can use numbers from their inventory of existing active numbers to prevent their main number from being tagged as spam.
2 votes -
Display The Complete Caller Phone Number in Call Queue When Using Caller Name/ID
When a Call Queue is configured to display Caller Name and/or Caller ID, the RingCentral app does not clearly show the caller’s phone number during an active queued call. Instead, the display prioritizes the caller name, which makes it difficult or impossible for agents to see the actual calling number.
Ideally, the phone number should always be displayed alongside the caller name, similar to how direct inbound calls behave. This is especially important for:Verifying repeat callers
Identifying spam or known numbers
Supporting call handling workflows that rely on phone number visibility
As a comparison, direct inbound calls to a…
2 votes -
Advanced Call Queue Distribution
Enhanced call queue functionality in RingCentral to allow more flexible call distribution within a single batch of members.
Example / Use Case:
In Batch 2, there are 10 members.
The desired call flow:
The first call rings simultaneously to 5 members.
Subsequent calls follow a fixed order / round-robin distribution among the remaining 5 members.
Within the batch, there should be a simultaneous group of members and a fixed order group, allowing a mix of simultaneous and sequential call routing.
Benefit:
This feature would allow more granular control of call distribution in call queues, improving response times and ensuring that…2 votes -
Ability to Manually Mark the Incoming Text Messages or SMS as Read/Unread
Since multiple users check the RingCentral incoming texts we would prefer a method similar to what is utilized with the voicemail system where you have to click the menu and then mark the text as read.
2 votes -
IP Login information on RingCentral App
Creating this idea on behalf of customer. There is a glip message that was sent on Ringcentral application that was not sent by the user itself. It would be benifitial if there are logs like IP login/location information that the admin can view for security and privacy purposes
3 votes
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