13285 results found
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Call Forwarding on No Answer for Common Area Phones
We would like request for a future system update to support Call Forwarding on No Answer (unanswered call routing) for Common Area Phone.
Currently, these accounts lack the ability to automatically redirect unanswered calls. We request the option to configure unattended call routing for Common Area Phones to forward to either:
An internal extension
An external phone number
2 votes -
Bulk Removal of User Extension Access to Record in RingCentral Video Meetings
Disable user extension access to record video meetings in the RingCentral application completely.
2 votes -
User-Level and Group-Level Restrictions for Whitelisted Destinations
Currently, destination whitelisting is only available at the account-wide level. When a destination is whitelisted, all users across the entire organization automatically gain the ability to dial that destination. There is no mechanism to override this global setting to restrict specific users, roles, or sites from calling those numbers.
Proposed Solution -
Introduce granular call restriction policies that allow administrators to apply whitelists or blacklists at the user and group levels. Specifically, the system should allow admins to:Assign whitelisted destinations exclusively to specific Users, User Groups, Roles, or Sites, rather than the entire account.
Create a custom block/restrict list…
2 votes -
Restrict Ring Sounds for Caller (Incoming Call Rules)
Description:
Customer is requesting the ability to restrict or limit the available options within the Welcome Greeting Play Music section under Incoming Call Rules so that only a standard ring tone can be selected.Currently, users have the option to choose from multiple audio options, including uploaded music files and other available audio sources. The customer’s upper management would like to disable or restrict these options to prevent users from selecting anything other than a ring tone.
Business Impact:
This feature would provide better administrative control and ensure consistency in call experience across the organization, aligning with internal compliance and…4 votes -
Enable Supervisory Access to Agent Call Transcripts and AI-Generated Post-Call Notes in Native RingEX
Feature Request Title: Enable Supervisory Access to Agent Call Transcripts and AI-Generated Post-Call Notes in Native RingEX
Feature Description:
Currently, users assigned the Queue Manager role in native RingEX do not automatically have permission to view or access call transcripts and AI-generated post-call notes belonging to agents within their managed queues.
The standard Queue Manager role is primarily designed for administrative queue management, including call routing configurations, business hours, greeting and wait settings, and agent membership status. However, access to AI-generated call transcripts and post-call notes remains restricted to the individual extension that handled the call. These details are accessible…
1 vote -
high volume transfer
Add a UI feature where an external inbound call can be cold transfered to an internal member by "drag and drop."
Receptionist tend to have a VERY high call volume. She is having to manually search for the peron to cold transfer and THEN press 'transfer'.
when she is in the process of transferring and another call comes through - it kills the transfer menu she's in and drops the second call completely.1 vote -
Totally disable transfer in AIR and highly deterministic intake workflows rather than conversational FAQ handling and basic routing
Company requirements need to include zero unconfirmed appointments, guaranteed collection of specific required data points, and absolute prevention of AI-initiated transfers. Completely disable all AI-initiated call transfers, and require intake fields to be made deterministic rather than optional AI guidance.
2 votes -
Make RingCentral App Connect the Default Click-to-Call Handler
Allow RingCentral App Connect (Chrome/Edge extension) to register as the default handler for TEL: links or seamlessly intercept click-to-call actions from supported CRMs (such as Bullhorn), eliminating the need to select "Call with RingCentral app" each time.
3 votes -
Add a line to the website checklist for SMS registration
The website checklist is missing a line where it states that the company website has to be accessible WORLDWIDE, as my company has a website only accessible inside of the US and it is part of a franchise so I can not request for it to be open. My registration has been rejected for this reason (among other reasons), but this is the only one that I can not fix on my end. If this registration is getting approved by US phone carriers, and my company only serves clients inside of the US, I can not see the reason why…
1 vote -
Support for Avaya DECT 3735 as compatible desk phone with RingCentral
Full support for BYOD Avaya DECT 3735 as compatible/supported desk phone with RingCentral
Current Behavior:
Supported desk phones under https://support.ringcentral.com/getting-started/desk-phones.html#avaya
Avaya J139
Avaya J159
Avaya J169, J179
Avaya J189, J189A1 vote -
View SMS of Other Users
Wants to have option for one user extension to view the SMS of other users.
1 vote -
Bullhorn Integration -- tag team members and Job Orders and Job Leads
My users would like to see the Bullhorn integration include the ability to tag other people as well as the ability to tag the Job Order or Job Lead numbers.
2 votes -
Ability to send PDF file from iPhone.
This feature works from using Android however most of the clients are sending PDF files(MMS) from iPhone. We were advised by bandwidth that this is not supported.
https://www.bandwidth.com/support/en/articles/12823220-what-mms-file-types-are-supported
2 votes -
Permanently minimize the AI Notes and Transcript box
Users asking to disable the the popout for notes and transcript when they dial a phone number
- you can turn off the auto note taking but you cant stop the pop up box from appearing on the phone dialer pop out. it is annoying to close it on every call and have it constantly moving around the phone dialer pop out.
- please make the feature able to be completely disabled including the auto pop out. for the users who want this minimized
- some users may want the AI assistant for other areas of the app but not for the pop…
86 votesHi all, when the call screen/ dialer is popped out of the app, you are now able to minimize the AI Transcript and Note screen. Please ensure you are on the latest version of the app for this update. Thank you!
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Be able to modify or designate a specific key press for call queue call back request
The customer wants to know if they can customize which key their callers press to request a callback — for example, changing it from press 1 to press 2. Basically, they want to set up a specific keypress for callback request
3 votes -
Displaying Other contact fields at time of incoming call
There is no way to show other fields of contact (i.e., job title, company, etc.) when a call comes in on the mobile/desktop application. Can it be implemented please
3 votes -
Customize Cisco deskphone's key lay out
Ability to customize Cisco deskphone's key lay out in the admin portal.
7 votes -
Ability to use Office 365 OneDrive on RingCentral ARchiver
Hi our company is associated with HIPAA Compliant and calls recordings are very important.
I would like to have the Ability to use Office 365 OneDrive on RingCentral ARchiver .2 votes -
Incoming call Recording Announcement in Canada
The customer would like to formally request that this limitation be escalated as a feature request or complaint, so that RingCentral considers adding a native option to disable the recording announcement entirely.
The customer also wants to clarify the legal context: She is located in Quebec, Canada. Under Canadian and Quebec law (specifically the Criminal Code of Canada, section 184(2)(a)), one-party consent applies to call recording — meaning that as a participant in the call herself, she is fully and legally authorized to record calls without notifying the other party. Therefore, the mandatory announcement is not required by law in…
5 votes -
Unify Call Logs and Recordings for Concurrent Calls
- Executive Summary (The "What")
We request a system enhancement to ensure that a single call (e.g., Call 1) is logged as one continuous entry with one consolidated recording, even when a user places that call on hold to handle a second call (Call 2).
- Current Behavior (The Problem)
Currently, when a user handles two calls simultaneously, the call log and recording for the original call are fragmented.
Scenario: A user is on an active, recorded call (Call 1).
The user places Call 1 on hold.
The user then makes or receives a second, recorded call (Call 2).
After handling Call…
17 votes
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