11229 results found
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remove spam feature
Remove the spam feature as I am in a business that I have to let customers know balances especially when they are texting me and asking and if I reply to the question they ask, I am blocked.
1 vote -
Add Tracking of Users Who Access or Listen to Call Recordings in the Audit Trail
Enhancement to the Audit Trail: include detailed logging of users who open, access, or listen to company call recordings. This feature would improve visibility and accountability by allowing administrators to track playback activity for compliance and security auditing purposes.
1 vote -
Option to Manually Trigger Early Firmware Updates for Desk Phones
Allow the ability to manually initiate or schedule firmware updates for specific desk phones ahead of the general rollout. This would allow them to test firmware changes in advance and validate compatibility with their environment before full deployment.
1 vote -
Able to mark voicemails or missed called as taken care of or called back
When using a number that other people receive calls with, give people the ability to mark that a missed call was reach out to or a voicemail was called back to for your team
1 vote -
Display Initiator's Extension Name (Caller ID) on Paging Group Broadcasts
Currently, when a user dials a Paging Group, all receiving phones in that group only display the Paging Group's extension number. There is no way for anyone receiving the page to know who or which location initiated the broadcast.
This is a significant problem in critical environments like schools, hospitals, or warehouses where paging is used for emergencies.
1 vote -
Corporate Address book as the Default on the Desk Phone
We currently have the BT Cloud Work Corporate Address Book (LDAP) as the Main Address book when the users press the Dir button on the Yealink phones.
However when an update (Synchronization) is pushed out by the Cloud Servers, it reverts back to the Local Directory rather than the Corporate Address Book.
What would be great is for the option within the Cloud to make the Corporate Address book the default on the Yealink Phones, so that we don't have to keep going back into each phone to make this change, after a global update.1 vote -
Via RingCentral"
Disabling creating multiple contacts on iOS and Android devices as its creating confusion
1 vote -
Sending audio and video recordings using messages in the RingCentral app
Add this feature for SMS / TXT to non-internal messenger users in our group. I have a lot of external customers I've added as contacts to my RC contact directory that I'd like to do direct video SMS to vs. taking a video and attaching to the SMS text message.
5 votes -
Modify Performance Reports View
We understand that certain columns in Performance Reports are included by default. However, it would be beneficial if administrators will be given the option to remove specific columns such as User Status, Voicemail Count, Department, Extension Number, and Total Handle Time (Outbound). Allowing this level of customization would make the PDF version of the report easier to read and more relevant to our needs.
2 votes -
Bulk HUD upload
Option to bulk upload HUD, need to upload at least 100 users
2 votes -
Ability of the admin to restore/retrieve deleted messages of their users
Ability of the admin to restore/retrieve deleted messages of their users
2 votes -
Emoticons
When someone puts an emoticon " :) " please remove or make optional the feature that turns it into an emoji.
1 vote -
desk phone pairing for Yealink T58W
Add Yealink T58W for desk phone pairing
1 vote -
Enabling Domain Auto-Aggregation
Enabling Domain Auto-Aggregation - Please add a "domain Auto-Aggregation" option, that would block all people from creating a "personal" RingCentral account using a corporately controlled domain email address.
1 vote -
add internal auto-receptionist to ring settings of user extension
Adding internal ringcentral phone numbers i.e auto-receptionist number on ring settings of user extension.
1 vote -
Support for two headsets plugged into one device
Support for two headsets plugged into one device for training purposes
1 vote -
Our company have several numbers with Mobile licenses that appear in RingCentral Portal account but are not accessible as an option to be se
Our company have several numbers with Mobile licenses that appear in RingCentral Portal account but are not accessible as an option to be selected as a "Fax" number for individual user accounts. It would be great to be able to select any number that appears in our RingCentral Portal account to be a fax number.
1 vote -
Manager Queue Slider Option
I would like the option to "Allow Managers to Change Their Queue Status" in much the same way the option for members exists.
1 vote -
Create a group for mass texting instead of group text
Instead of large group texts where everyone can respond to each other we have an option of creating a large group that send individual texts to a mass group by a click of a button instead of entering every individual persons contact every time
1 vote -
Audit Trail for User Group Name
Needs to see changes for User Group name in Audit trail. Apparently, if you change the name of a User Group, it will not show up in the Audit Trail.
7 votes
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