12971 results found
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multi-pane phone dashboard
I’d like to suggest a layout option for the RingCentral desktop app that would make it much easier to use throughout the workday.
It would be extremely helpful to have a customizable multi-pane Phone dashboard where users could view several functions at the same time instead of having to switch between tabs.
For example, I’d like to be able to have separate panes for:
- Keypad / Dialer
- Recent Calls / Call History
- Voicemail
- Text Messages
Ideally, these panes could all remain visible on the same screen and be resized or rearranged by the user. The goal is to be able…
1 vote -
capability to turn off inbound SMS but can still send SMS
we wanted to have capability to capability to turn off inbound SMS on all or selected numbers but can still send SMS for promotional purposes or customer updates
1 vote -
Documents Preview
Ability to replicate the font and exact details of the document or any attachment, like the exact size and style of the font, color, and other preview features in RingCentral app.
12 votes -
ability to have end option call in browser dialer
The option to choose "Leave call or "End call for everyone is only available if they merged calls using the desktop application
1 vote -
Allow individual lines to have the same capability as the shared line
Allow individual lines to have the same capability as the shared line. Individual lines should allow other team members to see and reply on behalf of other teammates, this will allow a seamless client experience regardless who is off or not.
1 vote -
Enable Screen Sharing functionality in the RingCentral Desktop App even when the user is actively paired with a deskphone.
Screen sharing should remain fully functional in the Desktop App regardless of audio endpoint (deskphone, headset, or softphone), provided the user is already in an active session.
2 votes -
Option to Hide “Auto-Answer” Function in Roles & Permissions
Add a configurable option within Roles and Permissions that allows administrators to hide or disable the “Auto-Answer” function for selected roles.
2 votes -
Template for Phone Configuration in the Admin Porrtal
It would be ideal to have a user template for the Phone Configuration Screen Display settings that we can apply, so it can be easily deployed to more than 100 desk phones.
1 vote -
Workflow: Automatic SMS After Incoming Calls to AI Receptionist
I’d like to request a feature that automatically sends an SMS whenever an incoming company call is routed to the AI receptionist. When a call comes in, the system should trigger an SMS to the caller’s phone number, ideally using customizable message templates based on the call outcome, such as answered, missed, transferred, or message taken. This would help businesses follow up with callers immediately, confirm that their call was received, and maintain better communication with customers without requiring manual follow-up.
1 vote -
Ability to use Office 365 OneDrive on RingCentral ARchiver
Hi our company is associated with HIPAA Compliant and calls recordings are very important.
I would like to have the Ability to use Office 365 OneDrive on RingCentral ARchiver .1 vote -
Export All Phones and Their Associated Shared Line Groups
Please consider adding an automated reporting or export feature that allows administrators to generate a single spreadsheet containing all phones on the account and the Shared Line Group associated with each phone.
Currently, there is no automated report that provides this information in one place, which requires administrators to manually gather and organize the data.
1 vote -
RC App Icon - Dark Mode Appearance
The Dark Mode Appearance of the Icon should keep the Orange square; the other lining of the app is orange, which is the brand color of RC more than blue. The White foreground inside the squircle should be black instead
1 vote -
attach jpeg file for fax
When placing a fax attachment, j.peg is not being accepted unless you convert it to a PDF file.
It will be better if jpeg attachment can be accepted.1 vote -
Auto Enroll New Extensions for Call Automatic Recoding
Having to manually remember to add new extensions to ring central leaves too much room or human error and these are essential to business.
1 vote -
Add the Ability to Export Call Queue Lists
I would like to request the ability to export Call Queue lists from the RingCentral Admin Portal.
Currently, administrators can view and manage Call Queues within the platform; however, there is no option to export Call Queue information for reporting, auditing, documentation, migration, or administrative purposes.
Proposed Enhancement:
Add an export option for Call Queue lists (CSV, XLSX, or similar format).
Include key details such as:
Call Queue Name
Extension Number
Queue Members
Managers
Routing Method
Business Hours Settings
Queue Status
Other relevant configuration detailsBusiness Benefits:
Simplifies administration and record-keeping.
Reduces manual effort when documenting or auditing call queue…2 votes -
Separate Alert Timer Settings Per Call Queue Pickup Member
Currently, the "Call Queue Pickup" feature applies a global alert timer setting uniformly across all assigned pickup members. This severely restricts administrators' ability to design specialized supervisor workflows.
In this customer's specific scenario, frontline team members need a virtually instantaneous alert timer (0 to 5 seconds) so they can immediately see and intercept incoming queue calls via their physical line keys. However, the manager requires a separate, extended alert timer (up to 4 minutes). The manager does not intend to answer these calls dynamically; rather, they need the flashing line key to serve as a silent, hardware-level SLA breach indicator…
2 votes -
Shared inbox on Salesforce
Our customer also wants to have a shared inbox in Salesforce. They can send SMS from the call queue number, but they also want to receive replies to that number.
4 votes -
Increase the 5-second time frame of the Call Queue Callback request
Increase the 5-second time frame for the caller to press 1 for call queue callback so that callers can have a longer time to decide whether to proceed with call back or stay on the line.
1 vote -
Ring Sense not giving transcriptions when we try to export or download the data
we need to export and analyze the transcriptions but when exported to excel we could not see transcriptions. instead what we find is a link which is not useful. kindly help
1 vote -
custom rule to remove agent from Group Memberships
Create a custom rule to automatically remove and add the agent to all groups(call queue ) that she is a member, instead of manually turning off and turning on once they are back from vacation.
2 votes
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