12717 results found
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Adjust Call Recording Announcement Playback Timing
We request that RingCentral redesign its call handling infrastructure to ensure that the call recording announcement is played only when the outbound call is connected and answered by a live person.
Currently, the announcement is triggered upon receiving the initial SIP 200 OK response from the called party. As a result, it is often played during connecting audio or hold music, before the call is actually answered. This can lead to confusion and may fail to effectively notify the called party.
Adjusting the announcement to play at the start of live answer detection would enhance clarity, improve user experience, and…
15 votes -
Option to Automatically Record Calls Only After a Minimum Duration (e.g., Over 1 Minute)
Customers would benefit from having the ability to limit automatic call recordings to calls that exceed a specified duration, such as 1 minute or longer.
Currently, when Automatic Call Recording is enabled, the system records all calls regardless of length. This results in many recordings that are only a few seconds long, such as missed calls, wrong numbers, spam calls, or calls that disconnect quickly.
Adding a minimum call duration threshold before recording begins would provide several benefits:
Reduce unnecessary recordings from very short calls
Improve storage efficiency and recording management
Make it easier to review meaningful conversations
Reduce compliance…
3 votes -
Customizable Default Routing for Unassigned Numbers
Overview
Currently, the system is hardcoded to route calls made to unassigned phone numbers to the Admin Extension by default. While this ensures calls are not dropped, it creates manual overhead for administrators who prefer these calls be handled by a specific department or automated service (e.g., a Call Queue).User Requirement
The customer (Johnny) requires the ability to define a global routing rule for any phone number that holds a valid license but is not currently assigned to a specific user or entity. Specifically, he wants these calls automatically routed to a Call Queue rather than the Admin Extension.…
3 votes -
Dark mode in Admin Interface in RingEX?
It would be a nice to have, not super critical just easier on the eyes.
6 votes -
Display Full Date (MM/DD/YYYY) for Current-Year Text Messages on the Desktop App
Currently, the RC desktop app displays only the time for text messages received today (e.g., 6:32 AM) and only the month, day, and time for messages received earlier in the current year (e.g., 7/9 3:00 PM). The year is omitted from the timestamp.
The RC mobile app is working fine with the MM/DD/YY format. Please do this on the RC desktop app as well.
Requested Enhancement:
Add an option or update the default behavior so that text messages on the desktop app display the full date and time using the MM/DD/YYYY format (for example, 07/09/2026 3:00 PM), including for messages…1 vote -
RingCentral AIR User Roles for Stand Alone accounts
Stand-alone AIR Accounts must have a user role access creation option. We're trying to add a user who can manage AIR Billing access.
1 vote -
Enable Call Flip to RingCentral Desktop
Please add support for Call Flip from a desk phone to the RingCentral desktop app while preserving all call features, including automatic call recording.
Currently, I am unable to:
Perform a Call Flip from my desk phone to the RingCentral desktop app.
Continue automatic call recording after a call has been flipped. Features such as pausing and resuming automatic call recording also do not work once Call Flip is used.This limitation affects users who start calls on a desk phone and need to continue the conversation on the desktop app without losing recording functionality.
Requested Enhancement:
Enable Call Flip…
1 vote -
Enable Administrative Editing of Device MAC Addresses and Serial Numbers in the Admin Portal.
Currently, administrators cannot modify a device's MAC address or serial number once it has been provisioned. We need the ability to manually update or correct these fields directly within the device management section of the admin portal to resolve data entry errors and accommodate hardware replacements without needing to delete and recreate the asset.
1 vote -
Allow Microsoft Teams to be selected as a Ring Device in Incoming Call Ring Settings
Add Microsoft Teams as an available application under Phone → Incoming Call Rules → Ring Settings.
When selected, only the Teams app should ring instead of both the RingCentral desktop app and Teams.
Preserve the current behavior where active Teams meetings suppress incoming calls according to presence.
Prevent duplicate incoming call windows and notifications, improving the user experience for Teams users.
1 vote -
Website Click to Dial with RingCentral Desktop App
We would like the Click to Dial functionality again to call a phone number from a website where the RingCentral icon pops up to dial.
3 votes -
Restore busy signal behavior when Call Waiting is disabled
When Call Waiting is disabled, the expected and previously existing behavior was that incoming callers would hear a busy signal if the user is already on a call.
After a recent update, this behavior has changed. Now, when Call Waiting is disabled, incoming calls are automatically routed to voicemail, and the busy signal is no longer played. This change was made without configuration options and affects all users.
For many organizations, this behavior is not acceptable. Users explicitly disable Call Waiting because they do not want callers to be routed to voicemail or announcements while they are busy. The busy…
4 votes -
Adding a date and time template to custom answering rules
We would like RingCentral to add an importable date‑and‑time schedule template to the Custom Answering Rules section (Auto‑Receptionist → General Settings → Site → Call Handling → Custom Rules → Edit Custom Answering Rules → Date & Time Schedule.)
The goal of this enhancement is to eliminate the need to manually enter each date and time range by hand. Instead, administrators should be able to import a schedule generated in Excel or another scheduling platform, allowing faster updates, fewer errors, and easier management of complex or recurring schedules.
1 vote -
Feature Request: Block Unwanted Numbers from Sending SMS/MMS
Implement a feature that allows administrators to block specific phone numbers from sending SMS or MMS messages to any of our company-owned phone numbers.
Our company receives unwanted, spam, or malicious SMS/MMS messages from external senders.
Currently, we have no centralized way to prevent these numbers from sending future messages. This creates security, productivity, and compliance issues for employees and systems relying on SMS channels.Requested Feature
Add the ability to:
• Create and manage a blocklist of external phone numbers.
• Automatically reject or silently drop incoming SMS/MMS messages from blocklisted numbers.
• Apply blocks at three scopes:
Account-wide…
7 votes -
Notes/comments section
In the voicemail list, it would be extremely efficient to be able to add a note or comment next to that call so that users who share voicemails can easily communicate with each other and know the status of that caller.
1 vote -
allow user to add emoticon on their name and does not affect the functionality of the app
We've noticed that adding emojis/emoticons to a user's name breaks the system's ability to accept incoming calls and send outbound faxes. It would be a great feature enhancement if the system could support these characters, allowing for full name customization without disrupting core functionality.
1 vote -
Funktion "Anklopfen" erweitern
Hallo liebes Avaya Team,
unser wunsch wäre, die Funktion "Anklopfen" welche dem Nutzer signalisiert, das ein weiterer Anruf reinkommt um das Routing zu erweitern.
Beispiel:
Mitarbeiter ist im Telefonat und hat eine Weiterleitungsregel aktiv geschaltet.
Aktuell klingelt es beim Mitarbeiter so lange, wie eingestellt ist, das es klingeln soll.
Die Funktion "Anklopfen" zu deaktivieren, schaltet nur die Sichtbarkeit des Anrufs beim Mitarbeiter aus.Daher der Wunsch:
Wenn ein Mitarbeiter auf "Besetzt" ist, weil er in einem Anruf ist, sollte es die Möglichkeit geben, eine Einstellung anzupassen, das der Anruf dann DIREKT umgeroutet wird und nicht erst nach xxxx Sekunden.
Liebe…
1 vote -
Shared Lines Call Handling
We need the ability to configure call handling for shared lines—like setting up simultaneous ring to all assigned phones, longest idle, or fixed order routing. We also need a way to identify which phone number is being dialed when there are multiple numbers assigned to the line.
1 vote -
Separate settings for ai notes for calling and video
Have the ability to disable or have a separate settings for ai notes for calling and video
1 vote -
restrict certain users to only be able to call 911 externally and allowed to only call internal extensions
The customer would like to restrict certain users to only be able to call 911 externally and allowed to only call internal extensions.
1 vote -
AI Receptionist: Send automated email notifications and reminders to customers for booked appointments
Please provide a native setting for the AI Receptionist to send automated email or SMS reminders directly to customers prior to their scheduled meeting. Because many clients do not actively check their calendars, they frequently forget about their bookings; adding a feature that automatically triggers an upcoming appointment reminder (such as 24 hours before the slot) will significantly reduce business no-show rates and ensure clients never miss their appointments.
1 vote
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