12358 results found

1. Ability to turn off ads or promotional content from the email voicemail notifications or other notifications

   Ability to turn off ads or promotional content from the email voicemail notifications or other notifications

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   19 votes

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2. Ability to track who deleted a message from a group chat

   Just sending a quick message to keep our chat active and make sure we haven’t lost connection.

   4 votes

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3. Option to change outbound caller ID before making an outbound call on other line using a desktop phone

   Option to change outbound caller ID before making an outbound call using other line thru a desktop phone

   Situation:
   I received a call on line 1 using my desktop Polycom phone. I will put that call on hold then on line 2, I will make an outbound call using a different outbound caller ID. Currently the only available that I could use is the number connected to my line not the other direct numbers

   3 votes

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4. AI Receptionist DND Awareness

   Please add the ability for the AI Receptionist to detect when a user/extension is set to Do Not Disturb (DND) and automatically route the call differently instead of attempting the transfer.

   Right now, adding instructions to the Knowledge Base does not reliably work because the AI does not appear to have real-time awareness of user DND status.

   Requested Behavior

   If a caller asks for a user who is on DND:

   Do not transfer the call
   Route to a backup extension, queue, voicemail, or alternative destination
   Optionally provide a custom response to the caller
   Example

   Caller asks for Reception.

   Reception extension is on DND.

   AI Receptionist routes the call to the front office queue instead.

   Please add the ability for the AI Receptionist to detect when a user/extension is set to Do Not Disturb (DND) and automatically route the call differently instead of attempting the transfer.

   Right now, adding instructions to the Knowledge Base does not reliably work because the AI does not appear to have real-time awareness of user DND status.

   Requested Behavior

   If a caller asks for a user who is on DND:

   Do not transfer the call
   Route to a backup extension, queue, voicemail, or alternative destination
   Optionally provide a custom response to the caller
   Example

   Caller asks for Reception.

   Reception extension… more

   1 vote

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5. performance reports

   I’d like to suggest a feature enhancement for the reporting functionality within RingCentral. Currently, performance reports can only be generated for up to a 6-month period. For many businesses like ours, that window is too limited when trying to assess long-term performance trends.

   For example, if I want to track an employee’s performance over the course of a year, I need to be able to compare the number of inbound calls they’ve answered versus how many have gone to voicemail. This type of data is valuable for identifying trends, coaching opportunities, and recognizing consistent performance — but with the current reporting limit, that kind of historical view isn’t possible without piecing together multiple reports manually.

   Extending the reporting window (ideally up to 12 or even 24 months) would make it significantly easier to:

   Track and compare individual employee performance over time

   Review historical call conversion trends (answered vs. missed/voicemail)

   Measure seasonal patterns and staffing effectiveness year over year

   Eliminate the need to export and stitch together multiple shorter reports

   This would be an extremely useful improvement for teams that rely on RingCentral data to evaluate call handling performance and make strategic staffing decisions.

   Thank you for considering this enhancement.

   I’d like to suggest a feature enhancement for the reporting functionality within RingCentral. Currently, performance reports can only be generated for up to a 6-month period. For many businesses like ours, that window is too limited when trying to assess long-term performance trends.

   For example, if I want to track an employee’s performance over the course of a year, I need to be able to compare the number of inbound calls they’ve answered versus how many have gone to voicemail. This type of data is valuable for identifying trends, coaching opportunities, and recognizing consistent performance — but with the current… more

   6 votes

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6. Business hours automatically syncs with the announcement

   When creating an IVR menu to announce the store hours, instead of creating an announcement-only extension, it should announce what the business hours that you set up.

   1 vote

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7. Dial from Clipboard

   Please bring back the function to dial from clipboard

   1 vote

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8. Enable Audible Caller ID / Automatic Call Announcement

   I would like to enable the Audible Caller ID feature on my line. I require the system to verbally announce the caller's identity automatically upon an incoming call, bypassing the manual 'Screen Caller' prompt.

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9. Account-wide bulk control to disable email notifications for internal chat messages (Glip)

   Request to add a backend or admin-level setting that allows disabling email notifications for internal chat messages (Glip) for all users in an account. Currently there is no account-wide feature flag or bulk configuration option for the glipemailnotifications attribute, requiring individual user-level changes. A centralized control would improve admin efficiency and ensure consistent notification settings across large organizations.

   1 vote

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10. Allow DTMF/Macro Strings in Presence/BLF Keys

    Enable "Cold Transfer" Hashtag (##) support for Presence/BLF Keys

    Description:
    Currently, when configuring a Presence (BLF) key for a colleague on a Mitel 6930 (or any RingCentral-provisioned desk phone), the system only allows for a standard extension number. There is a critical need to allow DTMF characters, specifically the double hashtag (##), to be prepended to the extension within the Presence field.

    Current Pain Point:
    Users want to perform a One-Touch Cold Transfer.

    If a user manually programs a Speed Dial on the phone as ##[Ext], it works perfectly.

    However, if they use the Presence feature via the Admin Portal, they cannot add ##. This forces the phone to perform a "Consultative" transfer by default, requiring multiple extra button presses to complete a simple transfer.

    Manual local programming on the phone is not a viable workaround because it is overwritten by the RingCentral Resync/Provisioning server.

    Desired Behavior:
    Allow the "Extension Number" field in the Presence settings to accept characters like #, *, and , (pause). This would allow an admin to set a key as ##101. The phone would then show the "Presence" (Red/Green status) of extension 101, but when pressed during an active call, it would send the ## command to trigger a Blind Transfer immediately.

    Enable "Cold Transfer" Hashtag (##) support for Presence/BLF Keys

    Description:
    Currently, when configuring a Presence (BLF) key for a colleague on a Mitel 6930 (or any RingCentral-provisioned desk phone), the system only allows for a standard extension number. There is a critical need to allow DTMF characters, specifically the double hashtag (##), to be prepended to the extension within the Presence field.

    Current Pain Point:
    Users want to perform a One-Touch Cold Transfer.

    If a user manually programs a Speed Dial on the phone as ##[Ext], it works perfectly.

    However, if they use the Presence feature via the Admin Portal,… more

    2 votes

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11. Beetexting Analytics Reports File in to Numerical Format

    Bee Texting Analytics we want to see the analytics like how many texts has been send and recieved by each user in Numerical Format.

    2 votes

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12. Extend Callback Request Window for Call Queues

    Summary:
    Requesting an enhancement to increase the time window for callers to press “1” to request a callback, or to allow callback requests at any point while the caller is waiting in the queue.

    Current Behavior:
    The callback option is only available during a limited prompt window. Based on the RingCentral support article, callers must press “1” within five seconds of the callback prompt.

    If the caller presses “1” outside of this window, the system interprets the input as an extension instead of a callback request. If Extension 1 does not exist in the customer’s phone system, the caller receives an “invalid extension” error, resulting in confusion and a poor caller experience.

    Reference article:
    Understanding wait message settings for call queues
    https://support.ringcentral.com/article-v2/understanding-call-queue-positioning-and-wait-time-estimates.html

    Requested Enhancement:

    • Increase the callback request input window duration beyond the current five seconds, or
    • Allow callers to press “1” to request a callback at any time while waiting in the queue, regardless of the current prompt phase.

    Summary:
    Requesting an enhancement to increase the time window for callers to press “1” to request a callback, or to allow callback requests at any point while the caller is waiting in the queue.

    Current Behavior:
    The callback option is only available during a limited prompt window. Based on the RingCentral support article, callers must press “1” within five seconds of the callback prompt.

    If the caller presses “1” outside of this window, the system interprets the input as an extension instead of a callback request. If Extension 1 does not exist in the customer’s phone system, the caller receives… more

    2 votes

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13. Disable Overall AI Assistant

    Few of the customers are requesting to disable overall AI assistant.

    29 votes

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14. e911 Location for remote sites in Prudhoe bay Alaska, with Physical Phones

    E911 Location for remote sites in Prudhoe bay Alaska, with Physical Phones

    3 votes

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15. The RingCentral add-on to Teams created an issue with Presence.

    The RingCentral add-on to Teams created an issue with Presence. (Case number: 31407942 has been started). While this is fine for Teams use it will re-organize the team members SDDKEY's on their desk phone in the order they were sorted or moved and not to their previous numbered locations. However, it will never populate in the desk phone if the user has speed dials or custom keys in that numbered location. The quick solution was to log into their account by using the RingCentral Phone App. This was a great tool to add presence in bulk with more control as it allowed me to select multiple users at once, which I could then easily move to a numbered spot. I would love to have this feature back as using templates or key templates has not resolved the issue.

    The RingCentral add-on to Teams created an issue with Presence. (Case number: 31407942 has been started). While this is fine for Teams use it will re-organize the team members SDDKEY's on their desk phone in the order they were sorted or moved and not to their previous numbered locations. However, it will never populate in the desk phone if the user has speed dials or custom keys in that numbered location. The quick solution was to log into their account by using the RingCentral Phone App. This was a great tool to add presence in bulk with more control as… more

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16. Having AI Receptionist Pause When caller is Talking

    The customer reported that the AI receptionist talks over callers by completing its sentences while they are speaking. They would like the system to pause when the caller starts talking to allow for more natural interaction.

    1 vote

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17. Ability to Choose How Incoming Calls Are Handled When Call Waiting Is Disabled on Dedicated Fax Extension Using an ATA Device

    Currently, within the RingCentral system, when Call Waiting is disabled on a fax extension, any second incoming call is automatically routed to voicemail while the first call is active. This is the system’s default behavior.

    The customer is requesting the ability to customize how incoming calls are handled when Call Waiting is turned off on a dedicated fax extension using an ATA device. Specifically, they would like an option to:

    Play a busy tone instead of routing the call to voicemail

    Play a custom announcement

    Reject the call without forwarding to voicemail

    Redirect the call to a different extension or call queue

    Business Justification:
    For fax lines connected via ATA devices, routing secondary calls to voicemail may cause confusion for senders or interfere with expected fax transmission behavior. Providing configurable options would improve flexibility and better support fax-specific workflows.

    Currently, within the RingCentral system, when Call Waiting is disabled on a fax extension, any second incoming call is automatically routed to voicemail while the first call is active. This is the system’s default behavior.

    The customer is requesting the ability to customize how incoming calls are handled when Call Waiting is turned off on a dedicated fax extension using an ATA device. Specifically, they would like an option to:

    Play a busy tone instead of routing the call to voicemail

    Play a custom announcement

    Reject the call without forwarding to voicemail

    Redirect the call to a different extension or… more

    2 votes

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18. Have a "cold/blind" transfer go to the call queue voicemail like it does on an "ask first/warm" transfer

    We found a situation with transferring a call to a call queue where an "ask first/warm" transfer functions differently than a "cold/blind" transfer.

    If a User "cold/blind" transfers a call to a Call Queue and nobody answers, it goes into the user's voicemail who transferred the call instead of the Call Queue voicemail. We don't approve of this. It should go into the Call Queue's voicemail.

    If a User "ask first/warm" transfers a call to a Call Queue and nobody answers, it goes into the Call Queue's voicemail. We approve of this.

    If a Call Queue receives a call and then does either type of transfer (ask first or blind) with the call to a Call Queue and nobody answers, it goes into the Call Queue's voicemail. We approve of this.

    We found a situation with transferring a call to a call queue where an "ask first/warm" transfer functions differently than a "cold/blind" transfer.

    If a User "cold/blind" transfers a call to a Call Queue and nobody answers, it goes into the user's voicemail who transferred the call instead of the Call Queue voicemail. We don't approve of this. It should go into the Call Queue's voicemail.

    If a User "ask first/warm" transfers a call to a Call Queue and nobody answers, it goes into the Call Queue's voicemail. We approve of this.

    If a Call Queue receives a call and… more

    5 votes

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19. The option to Pin Conversations to top

    Give a option to Pin conversation in text messages to the top of the conversation list.

    1 vote

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20. BeeTexting License

    BeeTexting Feature

    1 vote

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