13285 results found
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Concurrent call Limit
Increase the concurrent call limit to more than 5 . this will allow us to received more call coming from our call queue
8 votes -
dial by name directory with same first name
"The dial-by-name directory is currently routing calls based on the oldest extension created rather than a true alphabetical sort. When multiple users share the same first name, the system should automatically use the last name alphabetically to differentiate them."
7 votes -
Train AI Receptionist from Historical Call Recordings
Configuring the AI Receptionist currently requires tedious manual setup for FAQs, prompts, and routing logic—even though businesses already have hundreds of proven human receptionist calls stored in RingCentral.
Proposed Solution: Allow admins to upload or select historical call recordings directly from RingCentral call logs to automatically train the AI Receptionist.
Core Capabilities: Extract Call Flows: Auto-detect the typical conversation path (greeting - qualification - transfer/booking).Identify Required Questions: Learn which intake details agents routinely ask for (e.g., account ID, address, urgency) before routing.
Auto-Populate Knowledge Base: Transcribe real caller questions and approved agent answers into ready-to-approve FAQ pairs.
Admin Review &…
1 vote -
Enable Focus Mode on Mobile App
Ability to automatically trigger Mobile App's Do Not Disturb when a RingCentral meeting starts on mobile, with or without using Calendar/Connected Calendar.
Focus Mode currently available on Desktop App but is not for Mobile App.
1 vote -
Manual Sorting / Drag-and-Drop Functionality for RingCX CSAT Dashboard Scorecards
The customer is requesting the ability to manually rearrange or custom-sort the survey question scorecards on the RingCX CSAT dashboard. The goal is to allow administrators to align the visual layout of the dashboard scorecards with the exact chronological order of the questions as they are configured in the "Edit Survey" panel.
1 vote -
Use Company Main Number as caller ID for texting from all extension for all users.
The caller ID for the main company number is shown by default for any text messages sent from any individual extensions. The idea is similar to having caller ID show as the main company number rather than the individual extension.
63 votes -
Sync "Read" Status Across Extensions After Reply in Shared Inbox for Beetexting.
The Customer wants a message to be automatically marked as Read for all users/extensions once another team member has opened and replied to it, so that we can avoid duplicate efforts and maintain a clean inbox.
Currently, in the Beetexting shared SMS inbox, when one user reads and replies to an incoming message, the message remains marked as "Unread" on other users' extensions. This creates confusion, as team members cannot easily tell which inquiries have already been addressed without manually clicking into each conversation.
4 votes -
Multi-Call Capacity for Park Locations
At present, each Park Location operates on a one-to-one basis, meaning only one call can be parked per extension at a time until it is retrieved or times out.
I would like to request the ability to park multiple concurrent calls within a single Park Location, allowing a higher capacity per park slot instead of the current single-call limitation.
This enhancement would greatly improve workflow efficiency, especially for users managing high volumes of simultaneous incoming calls and relying heavily on call parking in their daily operations.
5 votes -
Remove voicemail options after voicemail limit to avoid reset
When a caller reached the maximum limit for leaving a voicemail, a prompt will be heard and will give the option to the caller if they want to erase the recording. This will reset the voicemail recording, hence the 2 minutes will reset and then the caller can repeat the steps.
6 votes -
Block incoming calls from U.S. phone numbers to Canada
Block incoming calls from U.S. phone numbers to Canada
Blocking by country code:\n- While RingCentral doesn’t currently offer a direct “block by country” feature, you can manually enter the international dialing code (e.g., +971 for UAE) as part of the area code filter.\n- For broader protection, blocking should be done at the System Admin or Super Admin level so it applies across your entire account—not just individual extensions.\n\n\nCould you please confirm how we can block incoming calls from U.S. phone numbers? Our operations are focused exclusively on the Canadian market, and currently, nearly30% of our inbound calls are spam originating…
21 votes -
Allow call queue members to be offered more than 1 call in a ringing state at a time
The call queue currently allows members to handle more than 1 call at a time, up to 5 concurrent calls.
Allow queue members to see all calls actively ringing in the queue and let them choose which call to answer.
Currently, they are only offered 1 call at a time; once that call is answered, another call in the queue will ring the available members.
1 votehttps://support.ringcentral.com/article-v2/Allowing-agents-to-handle-multiple-calls-in-a-RingEX-call-queue.html?brand=RingCentral&product=RingEX&language=en_US
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Include the desktop firmware version to the Analytics reports.
The customer is requesting that the active firmware versions of the deskphone be available as an exportable field in standard Analytics reports.
1 vote -
B2B Operational Brand Keyword Whitelisting & Exemption Framework
Problem Statement
Carrier-level A2P messaging filters frequently block legitimate 1:1 business SMS conversations that contain major brand names such as Verizon, Apple, AT&T, and other recognized enterprise vendors. These messages are commonly rejected with Error 4750 due to carrier anti-spam and anti-impersonation safeguards.
While these controls are designed to prevent fraud and unauthorized brand usage, they also impact legitimate operational communications between enterprise customers and their vendor representatives. Common examples include:
- Troubleshooting support tickets
- Network outage discussions
- Hardware replacement coordination
- Account management communications
- Service escalation updates
Because these messages are blocked at the carrier level, customers are often forced to…
1 vote -
Export User Caller ID Settings
In the Admin Portal, please add more fields to the "download user list" option. For example, I need to verify the outbound caller ID settings for all of my users, but I was told by RingCentral support that there is currently no way to export that particular data. I'll have to check hundreds of RingCentral users individually.
The caller ID data I'm referring to is in the Admin portal under Users, then select the user, then select Outbound Calls/Faxes, then Caller ID. In my case, I'm looking for the "By phone", "By feature" and "Phone Number" on fax cover pages.
1 vote -
Import and Sync Contacts from an External Directory to the Admin Portal
We would like contacts from the External Shared Directory to be automatically synchronized with the Admin Portal’s Contact List so that contact details are visible when reviewing call logs.
7 votes -
Authentication via calling is not working properly
For verification choosing the call option but when picking up the phone the operator is already half way to provide the code. tried to stay to check if the operator will repeat the code, it is indeed repeating the code but its should not be that case. We prefer to use the calling method to receive the authentication but there should be no repetition required and the code should only be provided when picking up the phone then it will be best if there will be a prompt like saying here's the code to access so that it will allow…
2 votes -
ability to unsent sent SMS
wanted to have an option to unsent a sent SMS.
6 votes -
Segmentation of External Shared Contacts from Internal "Company" Directory
A feature is requested to separate externally shared contacts, such as vendors, clients, and partners, from the internal Company directory. Currently, all shared contacts appear alongside employees, creating clutter and making it difficult to quickly locate internal staff. The enhancement could include a dedicated Shared Contacts directory or customizable contact categories to improve organization, usability, and efficiency.
8 votes -
Additional Outbound Call Filters
It would be very helpful to have more filtering options for outbound calls, such as separating calls by status (Connected, Failed, No Answer etc.).
Adding more granular filters would make it easier to quickly track call performance, troubleshoot issues, and improve reporting efficiency without manually reviewing large call logs.
Thank you for considering this enhancement.
8 votes -
Number tag
Hi Team
Please add a feature were we can put a tag on different number for ease of finding it. please see example in attachment.
1 vote
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