12717 results found
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Short Code extensions per User Extension
They would like the option to increase or decrease the number of digits allowed for short code extensions on a per-user extension basis, rather than applying the change to the entire account.
1 vote -
Ability to change Company name in the fax cover page every time I send faxes
I have 4 companies that I need to send faxes from but I'm using just 1 fax number. I need to toggle company name or have options to change it
2 votes -
Display Original Caller ID of Forwarded calls to Voicemails Instead of the Forwarding extension
We have Voicemails that get forwarded to different departments but when they get forwarded from one extension to another is shows that the extension number as the callerID. We want the forwarded messages to show the original callerid of the person who left the voicemail.
2 votes -
Convert hot desk to standard phone
Option in service web to change device in service web to change the device instead adding a dummy device, deleting the current hot desk phone and reprovision the device
4 votes -
Voicemail Disconnect Message
We found out that voicemails have a standard cap of 5 minutes and the system stops the caller from leaving a longer message. We are comfortable with this, however, we were told by RingCentral Support that the caller doesn't hear anything and the call stays connected, there is just no more recording. We were told, "When a caller hits our standard 5-minute voicemail cap, the system silently stops recording the audio to the server. It does not play an automated warning or forcibly drop the call at that exact second." It really should play an announcement or disconnect message.
1 vote -
I want to do an internal warm transfer a to a deskphone that is on DND
We would like the ability to perform a warm transfer to a user even when they have Do Not Disturb (DND) enabled.
The reason for this request is that some staff members have schedules or availability that are not known to the rest of the office. Before transferring a caller, our team would like to speak with the intended recipient first to confirm they are available to take the call. If they are available, we can then complete the transfer. If they are unavailable, we can return to the caller and handle the call appropriately instead of transferring them to…
1 vote -
remove access of user to edit or delete sent messages from RingCentral App
Remove access of user to edit or delete sent messages from RingCentral App
1 vote -
announcement only extension missed calls option to enable disabled notification
announcement only extension, missed calls option to enable disabled notification
1 vote -
Add flexibility to opt-out Super Admins from Service Status notifications
By default, the Super Admin role is automatically included in all system-critical and maintenance communications for account security. We would love to add the flexibility to honor the Admin Portal notification toggles for these users. This would allow Super Admins to keep their full administrative privileges intact while choosing to opt-out of operational or outage emails to keep their inboxes organized.
1 vote -
Allow administrators to remove a user’s ability to create new users while keeping User Management access enabled.
We would like to request an enhancement that allows administrators to remove a user’s ability to create new users while keeping User Management access enabled.
-Allow administrators to disable the Create/Add User capability independently
-Retain access to other User Management functions such as viewing, editing, or managing existing users.6 votes -
Bulk import of phone numbers for the CallerID
The customer wanted to have a feature where they can upload phone numbers in bulk when creating a custom rule for the Caller ID.
3 votes -
Incident Notification Emails: Include affected Carrier name in SMS Service Status updates
Current Incident Notification Summary says customers may be experiencing delays or failures with SMS messages "when sending to a specific carrier"
It would be far more actionable if you included the name of the specific carrier(s) affected
2 votes -
Mark Fax Read in Call Queue
Add the feature to Mark a Fax Read in Call Queue similar to how the option is available for Users.
5 votes -
Voice Selection for IVR Menu Options
The customer would like RingCentral's IVR to support voice recognition in addition to DTMF (keypad) input. Specifically, callers should be able to either:
Speak the desired menu option (for example, say "Sales," "Support," or "One"), or
Press the corresponding number on their phone keypad.This enhancement would provide callers with the flexibility to navigate the IVR using either voice commands or traditional keypad input, improving accessibility and the overall caller experience.
Business Justification:
Improves accessibility for callers who prefer or require voice interaction.
Provides a more modern and convenient IVR experience.
Reduces friction for callers by allowing natural speech instead…1 vote -
Add Multi-Language Text-to-Speech Support for IVR Menus
Add a language selection option for Text-to-Speech prompts used in the IVR menu. Administrators should be able to:
• Select the desired language when creating or editing a Text-to-Speech prompt.
• Choose from multiple supported languages (e.g., Spanish, French, German, Portuguese, Japanese, Chinese, etc.).1 vote -
Allow Singapore Number as Caller ID for UK Account
RingCentral has a current restriction for using a Singapore Number as a caller ID for a UK Account.
Allow Singapore Number as Caller ID for UK Account1 vote -
Enabled CNAM for UK Account
Enabled CNAM for UK Account. No option to add or update CNAM for RingCentral UK Account.
1 vote -
Double Auto-Response For Clients
When someone send text message to the specific number they wanted to have a two Auto Response. 1st is the Name and Email of the customer then after they response there should be another auto-Response abot the document.
1 vote -
IVR Key Press Identifier
Having the option to know which key press did the caller pressed before it routes to the user without going through a call queue to use the Display Settings (Group Name).
5 votes -
Caller ID
(RingCentral Multi-Site Caller ID Display Enhancement Request)
For a multi-site account, please implement a way to have the RingCentral site caller ID number display on the first line and the caller's caller ID display on the second line, instead of the site caller ID and caller's ID displaying on one line.
If possible, have the caller's phone number display on the third line.3 votes
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