11230 results found
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Audit Trail for User Group Name
Needs to see changes for User Group name in Audit trail. Apparently, if you change the name of a User Group, it will not show up in the Audit Trail.
7 votes -
EXEMPTIONS FOR MORTGAGE BUSINESSES IN TCR REGISTRATION
Customer would like to have exemptions for the TCR registration for there mortgage business as they are just providing information and sending notifications to the businesses who offers loans. I
5 votes -
BLOCK CONTACT
Be able to block contact in messaging
1 vote -
automatically enable 20 ports for Poly Rove B2 in Admin portal
I purchased Poly Rove B2 from RingCentral and it supports up to 20 ports. However, there are only 10 ports in the admin portal wherein I can assign users. Wants 20 ports to be automatically enabled in admin portal.
1 vote -
Caller ID for Auto Rceptionist
The caller ID currently displays “Auto Receptionist – Company Name.” The customer has requested to have the Auto Receptionist removed.
1 vote -
Third Party Expansion Module for Rental Phones
Ability to add third-party expansion module to rental phones.
1 vote -
Have the option to add background music to an IVR Prompt in the admin portal
Have the option to add background music to an IVR Prompt in the admin portal
1 vote -
Ability to Assign End Route of Call Rules to a Call Park Extension
The ability to route "If no one answers" or the call queue's "When maximum wait time is reached, send caller to" to a call queue park extension that can let the caller wait until someone is ready to pick up the call.
1 vote -
To have an option, to stop routing when an extension was dialed.
To have an option, to stop routing when an extension was dialed.
1 vote -
Text message templates
Hi, it would be great to have the ability to sort / Re - order the Text message templates.
1 vote -
settings options to separate queue calls vs direct calls ringtone
we need settings options to separate queue calls vs direct calls ringtone
6 votes -
DND on Polycom VVX311
A recent system update moved the DND Softkey on on Polycom VVX311 phones from the initial softkey menu and now require selecting More for users to find that option.
11 votes -
Adjustable Que "Time Limit"
Add a timer function that can be adjusted by the member or admin to allow someone to set a timelimit to automatically remove themselves from que after 8 or 12 hours. Our member remember to log into que "normally" but forget to log out after a shift because ... well lets face it their mind is on going home at that point. So if they could select a timer before entering que for an adjustable time or even a set time 8hr, 12hr, or indefinate that would leave one less thing for human error.
2 votes -
Resize MMS pictures to fit within 1.4mb limits
Make the desktop app automatically reduce the size, compress, or reduce resolution of images or videos to fit within the 1.4mb limitation.
2 votes -
Option to listen to text to speech voice prompt on IVR
Allow the review of text to speech voice prompts, a feature to create text to speech voice prompts in the "Prompts Library" Instead of uploading.
2 votes -
Reduce the security lock duration.
We want to shorten the amount of time we are locked out of an account for entering the wrong password.
2 votes -
Allow ability to set specific hours for Holidays
When adding Holidays it would be beneficial to be able to add business/operational hours to the Holiday. For example, if we are closing 4 hours early on a holiday, we cannot add that event as a Holiday because in Ringcentral Holidays are always all-day events.
2 votes -
Increase minimum password requirement to 20
Ability to increase the minimum password requirement to 20
2 votes -
Bulk Enable Users - remove limit of 50 ERLs at a time
When Bulk Enabling users, we are limited to selecting only 50 ERLs when downloading the spreadsheet template.
This is untenable for enabling users in school districts. One school campus can easily have 50+ unique ERLs. A single district can easily have 400+ unique ERLs.
The current limitation of 50 ERLs per template is not viable.
If RC expects to win contracts with school districts migrating from premise PBXs, this needs to be resolved immediately!
3 votes -
Feature Request: Audit Trail Access for Users with Assigned Role Domains
Currently, when a user is assigned a Role Domain in RingCentral, they lose access to the Audit Trail, even if their role otherwise permits it. This limits visibility into activity within their assigned site or domain.
Please consider allowing users with Role Domain assignments to retain access to the Audit Trail, at least for users and activity within their assigned domain or site.
For site-specific administrators, having visibility into changes and events is crucial for effective oversight, security, and troubleshooting. Granting localized Audit Trail access would empower them to manage their domain without compromising centralized control or broader administrative boundaries.
3 votes
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