12717 results found
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Add Toggle Option Between Manager Email Setup and Current User Setup for Call Queues
Executive Summary
Introduce a configuration toggle in the call queue setup interface that gives administrators the flexibility to choose between the legacy management framework (requiring only a manager email or distribution list) and the current framework (mandating an individual directory user account). This ensures teams that rely on collaborative group oversight are not forced into an individual user dependency.🔴 Problem & Business Impact
The current setup strictly enforces the assignment of a specific individual user profile from the corporate directory. For organizations built around decentralized management, this introduces severe operational bottlenecks:Forced Individual Dependencies: Attaching a single user account…
1 vote -
Audio setting on the ringcentral app
Settings on RingCentral app to adjust audio voice feedback especially if there is an external headphones connected
1 vote -
post email as chat message workflow
I would like to use the post email to chat feature as a trigger for a workflow.
1 vote -
Displaying Other contact fields at time of incoming call
There is no way to show other fields of contact (i.e., job title, company, etc.) when a call comes in on the mobile/desktop application. Can it be implemented please
1 vote -
Ability to assign the "Templates" permission without enabling the "Users" permission
We would like the ability to be able to assign the "Templates" permission in roles without the "Users" permission being enabled by default.
1 vote -
Feature Inbound calls directly to a SIP trunk feature
We have a customer requesting a feature that allows inbound calls to be routed directly to a SIP trunk.
4 votes -
Text messages Migration from old RC phone app to new RC app
It would be good to have the option to move the text messages from RingCentral Phone app (Old app) to the new RingCentral app. This will allow the customer to keep their text messages while transitioning to the new RingCentral Appliction
2 votes -
Allow users to remove the guests they add or allow an Admin to adminster all users guests.
Users are allowed to add guests but not able to remove them. Users should be able to remove the guests they add or an Admin should have access to manage other user's guests.
1 vote -
Add Park Extension as an Option in Key Templates
Summary
Please add the ability to assign Park Extensions within Key Templates in the RingCentral Admin Portal.
Problem Statement
Currently, Key Templates allow administrators to configure various programmable keys for supported desk phones. However, there is no option to assign a Park Extension as a key template item.
This limitation requires administrators to manually configure Park Extension keys on individual phones, which becomes time-consuming and inefficient when deploying or managing multiple devices.
Proposed Enhancement
Add Park Extension as a selectable key type in Key Templates, allowing administrators to:
Assign one or more Park Extensions directly within a Key Template.
Apply…1 vote -
Separate Ring Order for Different Mobile App Device Types (Phone vs Tablet)
Request Summary:
Introduce the ability to configure separate ring order and routing behavior for different device types under the RingCentral mobile app category (e.g., smartphones vs tablets such as iPads).Background / Current Behavior:
In the current RingCentral configuration, all devices using the mobile application (RingCentral app) are grouped under a single category labeled as “Mobile App.”This includes:
Smartphones (iOS/Android phones)
Tablets (e.g., iPad, Android tablets)At present, there is no option to distinguish or prioritize these device types individually when configuring call handling or ring order. As a result, both device types follow the same routing behavior.
Problem…
1 vote -
Feature Request: Trigger Missed Call Notifications Using the Main Number for SMS Automation
Summary
Enable missed call notifications to trigger SMS automation workflows using the account’s main phone number as the sending/triggering number.
1 vote -
Meeting Camera Activity Audit Log
Feature Description:
Request to add the ability to track and audit camera activity during RingCentral Meetings.Currently, the RingCentral app does not provide a built-in feature to track or audit whether a meeting host's or participant's camera was turned on or off during a meeting. There is no activity log, event history, or meeting report that records camera state changes or identifies whether the camera was turned off by the participant, the host/moderator, or due to a system-related event.
Requested Enhancement:
Add a camera activity audit feature that records camera status changes during meetings and includes:A log of when…
1 vote -
Bulk Edit Enhancements for RingCX Digital Channels
Request to expand the current bulk-edit capabilities for Digital Channels. Right now, it’s possible to bulk-select channels and update the destination type and workflow. The request is to also allow bulk editing of the Automatic Message, Thread Inclusion Time, and other Digital Channel settings.
6 votes -
Able to remove fax and call queue phone number from the Outbound Caller ID options
Able to remove fax and call queue phone number from the Outbound Caller ID options in RingCentral App
2 votes -
Call duration that is logged after transfer to queue is often inaccurate
We frequently have a situation in our call log where a customer has called one queue and a staff member answers, and then transfers the customer to another queue. The log will often show that the duration/wait time of the call after the transfer is over 1 hour, even though the queue it was transferred to has the “maximum caller wait time in queue” set to only 15 or 20 minutes. RingCentral support staff have investigated when this has happened, and have told me that the call actually disconnected and wasn’t waiting over 1 hour, so they have admitted the…
1 vote -
Call Transcription
Hi team, it would be very beneficial for us and other organizations using your AI assistants if call transcripts could also be downloadable through the RingCentral mobile app, not just the call notes. Some of us primarily use the mobile app instead of a computer or laptop, so this feature would mean a lot. Thank you for your updates!
1 vote -
Ability to export Call transcript or summary after each call
Ability to export the transcript or summary after each call to a spreadsheet or file
6 votes -
AI Receptionist number as outbound caller ID
Use the phone number assigned to the AI Receptionist as the outbound caller ID number.
6 votes -
Holiday Template
We're managing 680+ hospital sites across two tenants, and each site has its own after-hours IVR with a unique greeting that includes a local emergency hospital recommendation, plus site-specific voicemail routing. Setting holiday rules one extension at a time across that many sites isn't feasible.
What we're really looking for is something closer to how Zoom Phone handles holiday hours. Specifically:
Holiday Groups: The ability to create a named group of holidays (e.g., "2026 Company Holidays") with specific dates and hours defined once, then assign that group to multiple sites or auto-receptionist extensions in bulk. This way we define the…
2 votes -
RingCentral for Teams Desktop Plugin for Mac on Apple Silicon
Recently on MacBook Neo (Tahoe 26.4) I have received OS notifications stating that the RingCentral for Teams Desktop Plugin will not be supported on future versions of MacOS.
This appears to be related to reliance on Rosetta, so please could you develop an updated Teams Plugin targeted at Apple Silicon? Thanks!2 votes
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