13285 results found
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AI receptionist to be added as an SMS receipient
To have the AI receptionist added as an SMS recipient in order to be added to a shared SMS mailbox.
1 vote -
1 vote
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Separate Voicemail Greeting Management for Work Hours and After Hours via Phone Call
Summary:
Request to enhance voicemail greeting management functionality in the RingCentral Admin Portal and RingCentral App to allow separate configuration of Work Hours and After Hours voicemail greetings when updated via phone call.Current Behavior:
Currently, when a user changes the After Hours voicemail greeting through a phone call, the same greeting is automatically applied to the Work Hours voicemail greeting as well.This behavior prevents users and administrators from maintaining distinct voicemail greetings for different schedules.
Requested Enhancement:
Allow separate voicemail greeting recordings for:
Work Hours
After Hours
Ensure that updating the After Hours voicemail greeting does not overwrite…4 votes -
Conference Feature for Poly E550 Devices
Customers using Poly E550 devices need the ability to initiate a conference call directly from the device. Currently, the Conference option is not available for two active calls, which limits the device's calling functionality and requires users to use an application to establish a conference call.
2 votes -
Automatic Live Transcription for live call recording
Request: Add the ability for Live Transcription to remain available or automatically activate when a supervisor barges into an active call.
Use case: Supervisors currently use Barge to join an agent/customer conversation for assistance or coaching. Having Live Transcription available during the barged call would allow the supervisor to follow the conversation in real time and have the transcript accurately reflect the interaction, including the supervisor's participation.
2 votes -
Request to Extend Fax Storage Period Over 30 Days
Customer is requesting to extend fax storage on the server beyond the default 30-day retention period.
9 votes -
Provate Call park feature for W56H and wireless handsets
Is it possible for cordless handsets like the W56H to retrieve parked call from a private park group?
1 vote -
RCV Network Resilience: Optimize media routing to support default BT/EE routers natively (Router-Agnostic Solution)
Description / Use Case:
Currently, UK customers using default BT and EE Wi-Fi routers (such as the EE Smart Hub) experience severe uplink packet loss (up to 25%), freezing, and "Unstable Connection" errors during RC Video meetings, specifically when sharing their screen.While Engineering has identified the BT/EE router hardware as the bottleneck, competitor applications like Microsoft Teams handle video routing and screen sharing flawlessly on the same routers without packet loss.
The request is to improve RCV's network resilience and packet handling (e.g., adaptive bitrates, alternative port tunneling, or UDP fallback mechanisms) so that it can natively bypass or…
1 vote -
SMS/Text Messaging Integration Support for Desk Phones
Currently, SMS messaging capabilities in RingCentral are limited to desktop, web, and mobile app endpoints. Enabling SMS functionality directly on hardware desk phones—such as the Yealink SIP-T54W—allows users who rely primarily on physical desk phones to send and receive member or customer texts without needing an open desktop or mobile application. Supporting native SMS on Yealink T-Series hardware improves workflow efficiency, reduces device switching, and delivers a unified communication experience across physical endpoints.
2 votes -
Display Fax as a Distinct Action in the Admin Portal
Description:
Within the Action section of the Admin Portal, fax activity is currently displayed as “Phone Call.” This makes it difficult for administrators to quickly distinguish fax activity from regular voice calls.Requested Enhancement:
Update the Action field so that fax-related activity is explicitly labeled as “Fax” instead of “Phone Call.”Use Case:
Administrators frequently review activity records to identify and differentiate voice calls from fax transactions. Clearly labeling fax activity would make it easier to review records, troubleshoot issues, and identify fax-related activity without having to open each individual record.Expected Behavior:
When an activity is related to a…2 votes -
Disable Outbound Calls to External Numbers
Add a Roles and Permissions setting in RingCentral that allows administrators to enable or disable outbound calling to external numbers for specific users or roles.
2 votes -
wants the dialed number to show when receiving incoming calls from IVR
wants the dialed number or any number assigned to the auto receptionist to show when receiving incoming calls from IVR
5 votes -
Limiting API fax users ability to fax from their client
Company uses API integration for faxing. However users are still able to fax from RC desktop app and bypass. Without disabling the fax features for their users, they want to just disable access to faxing from the client
3 votes -
Manual Customization Option for RingCX Queue Callback Window
Currently, RingCX queue callback notifications do not display the customer's phone number, and the system layout is standardized. We request adding a manual customization option that allows administrators to configure the initial callback offer window to include the inbound Caller ID.
1 vote -
Ability to have 5 seconds option on call queue - After call wrap-up time
Ability to have 5 seconds option on the call queue - After call wrap-up time - Time delay between calls, before another call will be offered to the agent.
2 votes -
Conference call
Customer would like to have a setup where only the two users can receive the incoming calls. When a call comes in, both users should be connected to the same call simultaneously, similar to a conference call setup.
2 votes -
deskphone pairing - turning off the feature by device/computer.
RingCentral Embeded App Phone Pairing. When I turn off phone pairing from my Mac, it disabled on my Windows PC as well. We need to turn off phone pairing by devices. Currently it is synchronize, if you turn it off , it will turned off across all devices that you're sign in.
6 votes -
Site Name don't include "amp;" when using special character "&".
If you try to edit the site name for multi-site using special character "&" and name will show "&" not "&". For example, target name G&G but right now it shows "G&G". Expected behavior is "G&G" only.
4 votes -
Customizing a deskphone’s key layout for Yealink T87W
custom key templates are available (or can be created/enabled/added to Chapters UID) for Yealink, Polycom, or other devices that RingCentral supports and approves, since those options don’t currently appear.
2 votes -
User-Level MFA Activation for Non-SSO Users in SSO-Enabled Accounts
Customer Use Case:
The customer has Single Sign-On (SSO) enabled at the account level and enforces Multi-Factor Authentication (MFA) through their Identity Provider for SSO users. However, some users are exempt from SSO enforcement and must log in using their RingCentral credentials.Currently, when SSO is enabled at the account level, RingCentral Multi-Factor Authentication (MFA) is disabled globally and cannot be enabled for individual users. This leaves non-SSO users without MFA protection.
The customer is requesting the ability to enable RingCentral MFA at the user level for users who are exempt from SSO enforcement while maintaining SSO and Identity Provider…
6 votes
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