12760 results found
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Avaya App - Print to Fax
The RingCentral desktop app has the ability to download a plugin under Settings > Phone > Fax > Print to Fax > Install. Could this same option be added to the ACO Desktop app?Before RingCentral App update Desktop: 23.4.26.8723 Windows (x64) ACO users were able to sign into the RC App and use this functionality. Now attempting to sign in returns me to the sign in page.
3 votes -
Option to Customize App's Button while on a call
The customer would like to have the option to change the default buttons while on an active call. Currently, they have Mute, DialPad, Audio, Add, Video and More.
22 votes -
ability to use desktop on Voip blocked country like egypt- For Freedom Trans LLC
Hi Team,
Client suggest was on how they can still use deskphone on a Voip blocked countries in middle east. Possibly using a Virtual Tunnel.
Regards
Ram Carillo- RC Staff Support1 vote -
Letters added on to call
I would love to see letters be able to be added to a call when someone is calling the business line. That way I am able to filter out much easier who is calling my personal number and who is calling the business line. For example if my business is called "XY" then when someone calls my business line, it will show up on my phone as "555-555-5555 XY"
3 votes -
email notification of who answers phone in real time
Notification of who answers the phone sent as a notification in real-time like the emails
6 votes -
voicemail auditing by administrators
One items we find often is complaints from customers that voicemails were not returned. Our old system was REALLY bad at handling these (Mitel/Shoretel on premise), you had to dig through engineering logs to try and pull out of a wav file was created and you could tell when the file was deleted, but not by which extension, etc, etc. Telling it was created (even with Brightmetrics as an add on product which was a great product) was difficult and time consuming. So it would be nice to add these features, and you could create a lock for the account…
33 votes -
Add the "Custom Field" in the roles and permissions in Admin Portal.
To have an option in the roles and permissions to manage the "Custom Field" in More > Account Settings.
2 votes -
Hotdesk phone and number not to receive calls when no one is logged in
No one is logged in to the hotdesk phone, however, when someone calls the number assigned to that phone, it is still ringing and capable of receiving inbound calls. The hotdesk phone should have the capability not to receive inbound calls when no one is logged in to it
1 vote -
RingCentral app - schedule a meeting - default meeting calendar
When scheduling a RingCentral video meeting, the RC app defaults to "Outlook web calendar" which we are not using at our company. Employees have to keep changing back to "Calendar app" every time there's an update to the RC app. We need a way to default the calendar option for users so that they don't have to keep switching this setting back. Another option might be to set the default to the "Calendar app".
7 votes -
RC Desktop Contacts does not display or search Company Name
Hi there.Windows 10RC Desktop version 22.1.31.2866 Windows (x64)I sync my iPhone contacts to Microsoft 365 and have connected RC Contacts to Microsoft 365 as a viable way to sync my mobile phone contacts list with RC.I have many contact entries which comprise a business name entered in the Company field, with no Firstname or Lastname entered as it's an entry for a company or business, not a person.RC does not dislay the Company name in Contacts. All I get is numerous entries with a phone number only.The Business name field exists and is displayed when I click "View profile".RC Contacts…
26 votes -
monitor call even transfer to none part of the group monitor
Please include a feature even transfering a call that is notpart of the call monitoring it will work, initial monitor call is part of the group monitor
2 votes -
Customize Key Presses in IVR
Have an option to customize key presses including # and *
2 votes -
IVR routing with special number at the beginning when being forwarded to an external number
The customer would like to add a special number at the beginning for incoming caller ID if the routing would be going through the IVR menu and then through the customer's external number
2 votes -
Disregard the iPhone Auto-Lock while listening to voicemail playback
When listening to voicemails in the RingCentral iPhone app, the screen can time-out and auto-lock unless the phone is interacted with before the screen locks. We would like the iPhone's Auto-Lock to be ignored only when the playback of voicemails is occurring, allowing for the full message to be played uninterrupted and without intervention from the user. This is the normal behavior of the iPhone's built in voicemail playback.
1 vote -
Timestamp of the sent failed messages
customer would like to have a timestamp for any failed messages
1 vote -
RingCentral Should allow to connect contacts to multiple outlook account (emails)
RingCentral Should allow to connect contacts to multiple outlook account (emails)
1 vote -
Transferring a call from a Poly phone when a call comes in over the queue
If a user answers a call on their poly desk phone and hits transfer, but another call comes in through the call queue before the user can type in the extension for the initial transfer. They are unable to continue the transfer unless someone else in the queue pool answers the call or the caller hangs up.
1 vote -
Add asterisk for inbound call selection
A feature in which an asterisk symbol can be added to forward calls instead of pressing just the extension number
1 vote -
Remove password from call queue voicemail
A call queue has a variety of employees that may also have significant turnover. Having yet another pwd is inefficient and should be the Admin's option.
3 votes -
Turn off the Automatic update on the RingCentral Desktop App
Have a settings on the Ringcentral desktop app where in there's a way for us to turn off the Automatic update, not everyone wants to have the latest version
11 votes
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