11789 results found
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Ability to swap default team and delete original team in messages.
Not being able to remove the original group creates unnecessary clutter in the messaging area. I would like to be able to swap which team is the default so that I could delete the original.
2 votes -
Ability to customize polycom for Paging code
Ability to customize the keypress button or create speed dial for paging group code, instead of dialing the *84 plus the paging group. They wanted to click the button and it will ring on their paging system.
2 votes -
Zero dialing per user ext
Currently, the generic call flow if some caller to our main IVR presses 0, the call gets routed to voice greeting.
Now, with the newly added number (905) 418 3526, we do not want the same call flow if some caller dials "0". Instead we want the call to go to its designated mailbox, if caller dials "0"
7 votes -
Create a banner on the 10DLC TCR Registration page to notify Admins that business EIN is not available to Ring Central for a couple of w...
...eeks.. No where on the page is there any warning of grace period and if it's known information within the organization they should list that on relevant pages.
1 vote -
Cisco 525G2 Support 5G Network Connection
The customer in question has recently acquired a new network router that boasts 5G Wi-Fi support and is seeking assistance with connecting their phone wirelessly to the network. Our team is well-versed in the latest networking technologies and is equipped to provide the necessary guidance to ensure successful integration.
1 vote -
RC app usage reports
from the admin console, is there a way for me to tell who has logged into and used the mobile app? i want to get some usage stats
1 vote -
Please add end call time to call logs in order for us to track the users call.
We want to see the end time of our users to the customers that they are talking to.
1 vote -
To return the pop out messaging function
It is good to bring back the pop-out messaging function where we can open a new window for messaging unlike now where we can only separate each conversation
1 vote -
Closing call window with X close button does not end call
We have had a few users who have chosen to close an active call by hitting the X close window button and not the red end call button. They get a pop up that says the call will end when the window closes, but it does not. The call stays active and can still be heard. This has been resolved only by closing and relaunching Teams, killing and and restarting the plug in or restarting the laptop. I tested on a couple system. One had plug in 23.1.30 and closing the window ended the call. All other systems are on…
1 vote -
Disable Accidental Key Press for Direct Dial
Direct phone numbers should only call the extension(s) intended to receive the phone calls and should not be transferred to somewhere else when the caller accidentally presses a number.
2 votes -
Sync RingCentral numbers to Active Directory User properties
Syncing RingCentral numbers to the associated accounts that are connected through Active Directory in order to fill out the telephone field in User properties. This will help in automating the lengthy process of manually entering these details for each user, especially effective for companies with a lot of employees
2 votes -
Add PCRecruiter Integration
PCRecruiter is a CRM which doesn't allow us to mass text anymore. Integrating PCR and RingCentral would allow my team to mass text candidates directly within PCR without having to copy/paste phone numbers from one app to the other.
6 votes -
Request to include a custom rule settings in a Fax-only account to Forward Fax Number to Third-Party Fax Number
This is useful if they need to forward the fax to a third party provider
3 votes -
Messaging: Subfolders
Currently, you cannot add subfolders in the RingCentral app for organizing messages. Having subfolders would be great to help with organizing conversations, especially when you are a part of hundreds of teams but don't want your sidebar to be full of each individually listed folders. A multi-leveled approach would help maintain a clean UI while boosting efficiency in communicating via chat.
17 votes -
for the app to pause recording from ACR
for the app to pause recording from ACR
10 votes -
Line keys | An option to pick up a call on hold of those extensions assigned to line key 4 and above
Option yet to press or like a command to pick up a call on hold of those extensions assigned to line key 4 and above if the device only has three line keys available (eg. Cisco SPA-303 Desk Phone)
3 votes -
Ability to add admin app to ring with the ring groups
ability to add the super admin app to ring with the user's app
1 vote -
Add Call waiting Setting to User Template
Add Call waiting Setting to User Template
2 votes -
Remove Fax Tab in the App
cx requested to have an option to remove the fax tab in the app // they already turned off fax feature online and changed number to voice only but the fax tab in the app is not being removed
8 votes -
Call Screening Audio Prompt
Customer has call screening activated but he wants to hear a recording which will tell him what his customers' concerns are before he answers the calls.
4 votes
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