13301 results found
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Voicemail and Voicemail Redirect Reports in Analytics
In the Live Reports, there should be a report for # of voicemail. In the Performance Reports, there should be a KPI for VM Redirects. That way, the redirects VMs can be compared side-by-side with the actual voicemails so users and admins can easily find out how many people are hanging up instead of leaving a voicemail.
4 votes -
Phone like experience for RingCentral App Text Messaging
The old windows RingCentral App that is about to be retired has a very pleasing Smart Phone like text messaging that the new RingCentral App does not offer. Please allow for the New RingCentral App to be configured by the user so the user only sees what they want to see. I for one only want to see the customers message on the left of a screen with a unique background color and my texts on the right of the screen in a different background color. I do want to see my callerid so I can be sure that the…
4 votes -
Conference invites in E.164 format
When scheduling a conference from the web portal it produces based on the home country invites in a non E.164 format. Which is causing issues when international attendees are trying to attend a conference - as they are not aware of the country code to to dial as a prefix. As a result, participants won't be able to join the conference.
1 vote -
Include Extension in All calls history
At least for outgoing calls. Not much value having just the number in the history when you still need to look up the extension for a call back. Also, you can't determine the time and duration for a particular call, if you don't know the associated extension. My old desk phone could do this.
1 vote -
Allow to continue typing while receiving an inbound call
This will allow the user to not have to touch the curser to start typing, which would create for a smoother experience for the user. At times multiple calls can come in at once and if you're in the middle of work, it completely stops you and distracts you.
1 vote -
Multi-Language dial-by-name in the IVR Menu
We have an IVR setup where the same choices and prompts are available in 2 languages press 1 for English and press 2 for FrenchAt any time a caller can dial 9 the access the dial-by-name directoryIf the users presses 1, then 9 The prompt plays in English"Please dial the first 3 letters of the person’s first name and press the pound key. "If the user presses 2, then presses 9We need the prompt to say "Please dial the first 3 letters of the person’s first name and press the pound key. "but say it in French.
8 votes -
Option to block my number when I send a text
I used to be able to select the number that i wanted to send a text from, now i am not able to
1 vote -
Support Configuration of Presence on Yealink T46G
We manually configured our Yealink T46G, but tech support does not currently have a way to make the DSSKEY setting for BLF reflect the presence of users currently on calls. We have shortcut buttons for the users in our office on the screen, but we can not tell if they are currently on the phone like we used to with our previous carrier.
5 votes -
Remove CCRN's from Outbound CallerID options
With a large account, and many different divisions, but not all utilizing contact center, it makes outbound caller ID options cumbersome and confusing for all users to see every CCRN number as a possible outbound caller id option. This should be an option, or should be blocked for use as outbound caller ID.
5 votes -
Allow Multiple Instances of RC Office Simultaneously
I work for two different companies who both have RC Office 2-99. I am an admin for both and receive messages and calls from both all day. I use a Chromebook (Chrome OS) with a Plantronics headset to facilitate VOIP calls and RC video meetings. Currently, I have to log out of one and into the other throughout the day. As a workaround I have one active on my Chromebook and the other active on my iPhone. It's not a great solution, and barely manageable. It would be nice to be able to open each company's RC App in a…
5 votes -
We have 2 lines, would like it if the contacts carried over to both accounts so I can dial out and have the contact info available.
Because when I use my 2nd line to dial out so that my main line is open for incoming calls I have to look up the client and get their number or double enter all of our clients into both accounts, lot of extra time and work .
1 vote -
Ability to receive fax, even when "Take Messages" feature is disabled for the user OR if user's IP Phone status is "Offline"
Customer does not want voicemail enabled for certain users, but still wants to receive inbound faxes. Disabling the "Take Messages" feature under the User Settings within RCO will also disable the ability to receive any inbound faxes to the User's dedicated phone number. In the Call Log, it also makes mention that the fax may be rejected due an IP Phone being in "Offline" status. What is the user was strictly a softphone user and did not have their softphone launched in the middle of the night, but expected to receive any inbound fax to their number?!
10 votes -
Answering multiple calls in the new ring central app
Developers please try to solve the problem as it is not possible to answer multiple phone calls in the new Ring central app, however it is possible to do so in the old phone app, For example if we log into the old phone app the one with the phone on it , we can receive and manage multiple phone calls and put on hold and transfer and take another phone call just like on any physicals phone with multiple lines, and in the admin portal under phone system, Phones and devices, user phones, we are all showing green .…
2 votes -
Refine Screen Scrolling on Messages
I often refer back to past chats with colleagues and it is very difficult to scroll through the messages with precision using the app (Windows version). First of all, unless I am in tablet mode, it is very hard to grab the scroll handle so you can scroll backwards and forwards. It is never where you left it either. If I move my cursor away from the app and immediately back into it, even if there were no new messages introduced in that split second, the scroll handle would move back up higher on the vertical scroll control.Second, when you…
4 votes -
Report/Export of Emails Listed for All Notifications
There is not a way to identify all email addresses that are listed in RingCentral to receive notifications for message only mailboxes. We have a need to determine if any terminating employee is listed in the notification field to receive notifications of faxes or voicemails for any mailboxes, and right now there is no way to do that without having to go through each mailbox individually.
3 votes -
Allow Managers to see who is accepting Queue Calls
Presently people can jump in and out of the call queue. Sometimes some users forget to turn it back on. We need a way for managers to be able to monitor who is in and out of the call queue to ensure that everyone is able to process incoming calls.
2 votes -
Check Status Of others
On the phone APP (same APP for google chrome laptop), we are unable to check the status of other contacts and before I call someone, I would like to check and see if they are on a phone call
2 votes -
Add Sub-Task
Allow to add sub-tasks under tasks. And also sub-sub-task under sub-task.
28 votes -
Provide enable/disable slider for queue members
Allow queue members to be turned on and off with a slider like ring groups.
4 votes -
Requesting RingCentral App to not default to meeting info when using Microsoft outlook
If you want to use Microsoft outlook (not outlook 365), the scheduler keeps defaulting to "meeting info" . This happens in particular, when you do not have Outlook 365 or Google calendar conduit/mangaged calendar intergated. This causes for a bad user experience having to always change the defualt setting.
2 votes
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