11795 results found
-
Request Option to Select Ring Central Contact Center /North America
Ability to have the option assigning a phone number to Ring Central Contact Center /North America. Currently, this is only available internally. Phone Numbers>
6 votes -
Fix caller ID for 800 numbers
Ringcentral can not display proper caller ID for 800 numbers. Even thier tech support 888-898-4591 comes out as HoneycombBotanicals. Not professional
2 votes -
Correct issue with voicemail notification only uses default iPhone alert since last update
Today is 8/22/23 and until recently a voicemail received on the iPhone RC app would follow the custom tone you selected. Now it only alerts with the default tone for the iPhone regardless of what you select. This was working fine for the past year or more and needs to be corrected as the users (doctors, etc) can not differentiate between the notifications and the default 2 tone alert will not wake them from sleep when on call.
2 votes -
04 number availability
Although 04 is commonly with mobile numbers in Australia, hopefully RingCentral will have 04 numbers available as well.
1 vote -
Handling of opening hours for call queues via a tempalte
In the platform it is possible to have different opening hours for call queues (from Monday to sunday). It would be pratical to add one more slot in the middle of theday for lunch time, sometimes a place can close for lunch time and it is not possible to have different slots in a day (for example 8am to 11am and 1pm to 7pm on Monday instead of 8am to 7pm)Right now this can be handled via each call queue with personalized rules but it would be more efficient to handle this via call queue templates to avoid having to…
1 vote -
Custom Role | Modification | Creation
Ability to have a custom role that can create a company custom rule and choose specific Groups where the call forwards while at the same time, the role should not have access to Phone System>Groups from the admin portal.
1 vote -
Remove the keyboard shortcuts on the RingCentral App
The customer wants to remove the keyboard shortcut because when the users change their status from accept queue calls to do not accept queue calls and hit the space bar it will return to available and this is only happening when they click their profile and hit the space bar on their app
1 vote -
Rearrange the icons showing under contacts in RingCentral App
have the option to remove or rearrange the icons showing under the contacts for RingCentral app
1 vote -
Multiple Ringtones for internal/external calls
With our previous provider we were able to set up 2 different ringtones. One would signify internal calls (from one extension to another). The other ringtone would be set for all external calls coming into the business. This would be for the desktop phones.
20 votes -
Option to block SMS in RC App log
To have the ability to block SMS directly from the RC app log
2 votes -
Feature request - Site management from Template
Hello, From a User Template, we are not able to attribute site management on the Role (cf screenshot 'Template view'). From a User, we are able to do it successfully (cf screenshot 'User view'). Basically we need to have the screenshot 'User View' on the User Template side. This feature will be really helpfull for us. Could you please activate the site management from the template? Thanks.
2 votes -
Have a way to limit toll charges from a whitelisted area code
We recently white listed an area code and our security head would like to have us be able to limit any toll charges to limit potential fraud damage by month, etc. We'd want to be able to pick the area code, and then pick a dollar amount to limit our charges for the month from that area code. I think also allowing the ability to enable/disable white/black listing numbers would also be a good tool. Thank you.
1 vote -
Option to still leave VM after forwarding call to call queue
We have some users that their extensions are programmed to forward to a call queue if they do not pickup after 6 rings.This is causing two serious issues.1. If a call comes in and they hit the VM button it will just bounce to the call queue and NOT leave a VM in their VM.2. If someone else tries to send the call to another users VM then the call simply dies with a message "I am sorry no one is available to take your call." and the call drops.----------option to still leave a vm
1 vote -
remove beeping sound for on demand recording
option to remove beeping sound for on demand call recording
1 vote -
UPDATES FOR DESKPHONE DEVICES ISSUES
customer should be receiving updates
via email for the devices they are using
if there is any instance that they should not
be updating their devices or if there is any known issues on their device1 vote -
Add Ring in Order Setting for Call que
Customer is looking for ring in order when calls routed to Call que, customer want to route call in order not in sequential or simultaneous.
1 vote -
International Outbound Calling Controls
Would like the option to give a User or Site the ability to make outbound international calls. Currently, when you enable this feature all users are able to make international calls.
5 votes -
Dial by Extension via Multi Level IVR
The option to dial by extension using the Multi-Level IVR
11 votes -
call recording
There should be an option to keep the recording for more than 90 days. Sometimes customers visit us back, and in case of some cases, we have to take out recording for last six months too. There must be an option either to transfer the call recording through FTP or save the recording for at least two years minor maximum of 2 years.
30 votes -
Disable Incoming Call Pop on Avaya J100 series phones
We have a request that Incoming Call Pop is DISABLED as default as part of the Auto-Provision process on Avaya J100 series phones.Customers migrating from IP Office (or Aura) are used to Call Appearances and toggling between calls (line 1, line 2, line 3). Call Pop is a nuisance, and better OFF. It is simply impossible to disable this feature handset-by-handset when a company has 30 or more users. Especially if we are not onsite at install or the customer has multiple sites. Also if the phone is default-reset, the function comes back on. Then you have some users with…
2 votes
- Don't see your idea?