13291 results found
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Max Agents in Simultaneous Call Queue
Currently Max Agents in Simultaneous Call Queue is only up to 50Customer is requesting to make it 70-100 if possible
7 votes -
Allow Group/Team SMS Sharing
Please add the functionality to allow the system admin/authorized user assigned to a particular group be able to see SMS shared within the group.
29 votes -
To receive an SMS notification from the number that is assigned in the call queue
To receive an SMS notification from the number that is assigned in the call queue instead of receiving an email only, the reason is that the email may take some time to be read versus the SMS.
1 vote -
allow site change on the ringcentral app to toggle caller id from one site to another
if customer only have 1 user ext but has multiple site they would like to have the ability to use the numbers from one site to another. and that they will not need to login via admin portal.
1 vote -
Add "Unsend" support to RingCentral Messaging
Use case: People make mistakes when typing and speaking. Feature request: Add an "Unsend" button in RingCentral Messaging that pulls a message back into its draft form. The "Unsend" button should be available for ~5 seconds before disappearingValue to customers: This will make communication easier and more natural for customers, giving them time to revise and update what they say.Competitive: "Unsend" is already widely adopted in email platforms today. Other communication solution providers have started adding this feature.
4 votesCurrently a "delete" option is available for messages that will serve this purpose! Are there additional use cases for an unsend versus a delete? Thank you.
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Ability to block foreign country codes or all incoming international calls
Some of our offices receive a large number of spam / scam calls from a wide variety international numbers.We need a way to block specific country codes, or even better, block all international incoming calls (from outside the US).Currently in RingCentral under Blocked Calls, if you enter "+231" in an attempt to block Liberia, save and refresh the page, RingCentral will interpret this as just "231" which is an area code in Michigan.
13 votes -
Show Caller Name and Number on outbound call
The customer would like for their name and number to show when they do an outbound calls to their customer.
3 votes -
Add a feature that can copy user settings
copy user settingsit will take a while to create the users, and now I want all settings from one user to be applied to allother VoIP phone providers have it
3 votes -
Enabling Group Callpick up inall RingCentral plan
It would be much better if we could enable Group Call pick-up in all RingCentral plan
3 votes -
Ability to Add Call Queue Extension on HUD
Since park locations can be added on HUD. We are requesting to add call queue extensions as well on HUD.
13 votes -
Call pick up feature for Third party phone ( Manual provisioning)
Customer wants to maximize the call pick feature/ Presence for third party phone ( Avaya)
1 vote -
option to send disappearing text
Hi Team,
It would be great to add a feature to send disappearing text to send important password etc that disappear in a minute or so.
1 vote -
Assign a user extension to receive the miscall in Call Queue
To avoid confusion, it's better to assign a dedicated user extension to receive a miscall in a certain call queue.
1 vote -
separate SMS app or widget for mobile device
All of our users must use the RingCentral mobile app for business-related SMS/text messaging. It would be great if they could tap one icon and instantly go into the RC SMS app. Our users don't like using the RC app for SMS because there are always 2 steps - Open the RC app, then tap the SMS/text icon. They would like to be able simply tap an icon on their mobile device and go directly into SMS.
1 vote -
SSO on any plan
SS should be available regardless of the plan that they have
1 vote -
Accessibility options for the visually impaired please.
Accessibility options for the visually impaired please. Options to increase the size and boldness of the font so that it is more user-friendly for those of us who are legally blind, etc.
5 votes -
Polycom e400 added to the list of certified phones
cx wants the e400 polycom to be added with the option for assisted provisioning
3 votes -
Have all calls go directly to company phone and not need to be sent to extension unless user does so
i want all calls to go to reception desk for when customer calls
3 votes -
BT Feature Request: Option to Opt out with the Next Gen Call Handling Update
BT Customer was not Notified Regarding the Update From Next Gen Call HandlingNo Training / Info were send to the customer Regarding the Recent UpdateMost Customer wanted to either Revert Back to the Old UI or Opt out with this UpdateCustomer Comments: New UI/ Next Gen Call Handling was not User Friendly and More Complicated than the Old UI
4 votes -
Add Yealink 79P to device that can receive page
Add Yealink W79P as a supported device that can receive page via paging only group.
6 votes
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