12767 results found
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Remove Text Message Preview From the RC app
in the view column, I see the names/numbers of the contacts AND the first line of the message. I don't want to see the message line, just the name. None of us like it.
1 vote -
calls logs on Desktop app
Our costumer requested that number will be visible for wireless callers .As for now in the current version she need to open the log to see the number who called what is unconfident for the user .
Costumer requested also to be able to expand the call logs at least to 75% of the page .Now is can be expand max to 25%1 vote -
Cold transfer presence
Pressing the soft key on the Polycom phone only allows you to do a warm transfer. we should have an option to do cold transfer
1 vote -
limit on the timeout for a paging message
wanted to add a a limit for a paging message
1 vote -
MS Teams App should also ring when a DL within RingCentral is dialed
To fully integrate an office with the RingCentral Teams App the Yealink T46U phones should also work with Ring Central when set to the Teams Third Party App and vice-versa.
1 vote -
Ability to Archive other data for all users not just call recordings
Right now admins can only archive data for call recording for all users but not other data like faxes. It would be great to have the ability to archive data for all users as admin.
7 votes -
Custom rule on extension if it is a member on a queue should still work even the calls are routed to a call queue.
Customer wanted to create their different business hours and after hours forwarding. But it is not working when the calls are routing to a call queue. We set up a call forward during after hours going to his direct mobile and a different call forward during business hours.The extension will automatically tagged as unavailable once the extension hits the after hours. Creating custom rule for that specific extensio will not work.
4 votes -
Bulk import unprovisioned phones into ServiceWeb
Use case: The customer has a few 100 phones they want to import into the RingCentral Service Web so that they can streamline the provisioning process. Feature request: Add a "Bulk import" option to Service Web that allows customers to upload device Serial Numbers and align them to a device model type without assigning an MVP license or DID. That way the phones show up in the system as fully "unprovisioned"
10 votes -
Feature to disable internal transfer
To modify the call forwarding, wants to get calls from customers only and disable the internal transfer with in the organization
3 votes -
Wants to have template in adding members on multiple parking locations.
Wants to have template in adding members on multiple parking locations.
1 vote -
Wants to unblock all non caller ID incoming calls
Wants to unblock all non-caller ID incoming calls on the account
1 vote -
MS Teams to RC Platform Handoff
When someone calls in and gets transferred to an extension with Cloud PBX direct routing and not answered, it should handoff the call to Ringcentral app | Ringcentral voicemail.
If a call comes in, and gets transferred to Microsoft Teams user and unanswered, if the Cloud PBX voicemail is turned off, it should hand off the voicemail to Ringcentral.
1 vote -
Ability to filter Business Analytics by Toll-Free Numbers
Currently, the Business Analytics portal only has the option to filter Widgets by Company Numbers. I would like the ability to filter by all Toll-Free numbers on the account. Frequently, Toll-Free numbers are not only assigned to the company, they are assigned to Call Queues, Users, etc. I would like to have the ability to pull in all the locations where Toll-Free numbers are assigned in one Widget.
1 vote -
headset
please have a article for wireless headset for polycom vvx 450 as the article shows wireless not compatible only selected few headset
https://support.ringcentral.com/article-v2/ringcentral-desk-phones-list-recommended-headsets.html?brand=RC_US&product=RingCentral_MVP&language=en_US1 vote -
Multi-user device Provisioning
Provisioning multi-user device take awhile. Audio code takes minimum of 15 minutes to reflect that it is provisioned.
1 vote -
1 vote
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Phone tab on RingCentral app shows more information
I like to have a history of the calls with the display showing the date, the time, and how long the call lasted. I like having that so I could go through and make sure I had billed clients for all the calls. For some reason, the main display only shows for the current week the day ("Tue", for example) with the time and length of the call. I have to click on each call to see the incoming time and remember that Tuesday was February 27. It used to show all on one display, the time of the incoming…
1 vote -
Multiple pick-up buttons for each call queue
The customer would like to have multiple pick-up buttons for each call queue
1 vote -
Hide the Receive email notifications for text messages in the app
Would like the option "Receive email notifications for text messages," in the app to be hidden/greyed out for end users.
1 vote -
Business Analytics Additional Metrics
To have the additional metrics for User SLA as we only have the Queue SLA currently.
1 vote
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