12142 results found
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Disabling only fax notification on Iphone
Disabling only fax notification on Iphone
3 votes -
to separate the vm and fax notification
to separate the vm and fax notification
8 votes -
Requesting For Phone Numbers To Be Searchable At 411.com
The customer would like to have the option to include their phone number to be searchable under 411.com currently, we informed them of the limitation of the company directory listing -
Can the number be searched in 411.com? No. The listing currently doesn't include 411.comhttps://rc.lightning.force.com/lightning/r/Knowledge__kav/ka1Hr000000kCKfIAM/view
4 votes -
Forward to another extension when DND is enabled
I want to be able to Forward to another extension when DND is enabled. At least user knows if they turn on DND, their calls may be answered by someone else.
10 votes -
Bulk Enable Users after Locked out by fail login attempts
Multiple users got attacked by external scripts on anonymous servers, and they got logged out of their RingCentral services. To bulk enable users's account, we would like to have a function to mass enable accounts instead of going into individual accounts to enable the users again.
12 votes -
all settings should show under auto receptionist
customer suggestion to have a simpler set up where all settings can be changed and edited under a single tab ( auto receptionist ) or an option that can easily be used by small company, some users especially non techy having hard time to navigate if there are ivr or call queue involved into the settings. It would be better if those settings can be found under auto receptionist and no need to go to other tabs to make these changes
1 vote -
Alerts when a specific extension is dialed
I would like to have alerts setup similar to the 911 alerts when a specific extension is dialed. For example, if I dial extension 3228, I would like an email and text alert sent to designated people.
2 votes -
Mass SMS to employees
I would like to be able to add an employee group, BUT send the SMS out as individual texts to different employees.
3 votes -
Adding more lines for single phone
To be able to answer more than 3 calls that has been transferred to user and switch between them.
3 votes -
Distinction between internal and external calls by ringtone
It would be great to assign all internal calls a specific ringtone and all external calls a different ringtone. This would be a great admin feature.
49 votes -
After Hour Rule for Fax
Have the capability to set an After-Hour rule for faxes to be received by a specific user
1 vote -
Centralize option to Managing Launching external app for users
To have a centralized setting wherein I can manage launching an external app for all users instead of individually setting it up per user.
1 vote -
Provide the ability to get history of hardphone online/offline status
Add to the audit trail report or create in Analytics the ability to see the history of when a hardphone/deskphone has gone offline and come back online.
15 votes -
Voicemail-to-text feature can be archived
Customer wanted to have the feature wherein the Voicemail-to-text feature can be archived.
4 votes -
Super admin should have an option to control the data archive settings for chats, messages, faxes, etc.
Super admin should have an option to control the data archive settings for chats, messages, faxes, etc.
5 votes -
Wants to add an external number and include it to the outbound caller id lists.
To allow an external number that can be used as part of outbound caller id lists and will label "do not call" a feature just like call handling but for outgoing calls.
3 votes -
Group texting for U.S. Territory Numbers
We live in St John, U.S. Virgin Islands, which is a U.S. Terriroty. We are able to send individual text messages to USVI phone numbers but when we try to send group texts, it says we are unable to send group texts to an international number. Request to be able to send U.S. territory numbers group texts.
6 votes -
Sync Default Cover Page from Service web and RC app
Sync Default Cover Page from Service web and RC app
4 votes -
Linking Tasks
We often need to open tasks from inside of one team to another. It would be very useful if we could link tasks together. Even if there were a simple "Task ID" which could be linked via @ or # that would prevent us from having to go back and forth between teams to track our work progress.
7 votes -
Notes section for general settings, IVRs, call queues, individual extensions
My company has many locations that serve various purposes. Each with their own hours, IVRs, preferences, call queues depending on what that location does. The settings on the IVRs and call queues can change depending on the time of year and as the seasons change. For example, in the Spring, some locations want to bypass the IVR and have callers go directly into a queue because call volume spikes. But when Fall comes around, they want to go back to the IVR with the menu. We have multiple admins that manage the phone system with different levels of proficiency. While…
7 votes
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