11319 results found
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Multi-Site Directory
Add the ability for clients that have multiple sites to use either a 'company directory' or 'site directory'. For 'site directory', this will limit callers to identify individuals at the site they have called into. Additionally, you could use an extension list to build the site directories and allow the IVR to point to that extension list only.
12 votes -
Volume Editing Ability at the in the creening, greeting, hold music area to adjust rather than in a 3rd party app
my at the in the screening, greeting, hold music area to adjust rather than in a 3rd party app. Saves time
2 votes -
RingCentral MVP Mobile App Received Notifications Setting Should be Set to Always as the Default
This RingCentral user relies on the MVP mobile app. And, he wants the mobile app Settings > Receive Notification to always ring at all times. As of this time, the default setting is "When inactive"
2 votes -
Ring in Sequence to multiple groups
Would like the ability to ring to one group at one ring, then another group at another ring, and another group at third ring, etc. The ability to switch who the call goes to based on the amount of rings.
1 vote -
Likes costing you money?
My business isn't text heavy, so my plan is 100 per month. However, I continue to DRAMATICALLY EXCEED that amount because clients (if they have an iPhone) click the 'like' or 'thumbs up' or 'happy face' or whatever it is on their end when they receive a text from my number. When they do that I receive an auto-text describing the happy face, thumbs up, etc. This costs me a text message from my plan hence I exceed the 100 by so many. If the consumer just didn't hit like or happy face or whatnot on the text the problem…
1 vote -
Add wait time setting before sending to Overflow Members / Queue
We really like the idea of calls rolling from a primary queue to an Overflow Members queue, however, we don't want calls to roll immediately to the Overflow. We would like to only use them if a call holds for a few moments first. This would minimize disruptions to the Overflow Members.
1 vote -
Ability to Change Each Conversation Visually
It is hard to differentiate between conversations, visually, except for the side bar that indicates the name or group being spoken to. It would be extremely helpful to have the ability to change each conversation visually so that we would have visual cues that indicate which conversation with which we're about to communicate.An example would be to set Person A to have a blue background while Person B would have a green background with square watermarks. When the green background is seen, it's obvious you're not communicating with Person A or a whole office group message.Opportunities for miscommunication are likely…
1 vote -
Get rid of keyboard on desktop
Is there a way to completely remove the keyboard from the desktop? It's completely useless and takes up valuable viewing space. I have a phone right next to me. Thanks.
1 vote -
Inbox vs. Phone Icon on Desktop App
If I'm looking to use my phone or anything else related to it like voice mail, voice mail transcriptions, contacts,.... I don't want yet another button called "Inbox" to click on. Have everything related to the Phone, under the Phone Icon button would be my suggestion. The app is way too busy in my opinion. I'd also like to be able to get RID of icons and features like HUD etc that I don't use.
1 vote -
Bulk checking of users VM greetings
An easy way to check if all users on the account are using default VM greetings or Customize VM Greetings
1 vote -
SMS Automatic Appointment Confirmation
It would be very helpful to have an automatic appointment reminder and confirmation thru sms that we can send to our clients.
3 votes -
I would like to upload all my contacts in bulk rather than 1 at a time.
i would like to drag and drop a contacts database from excel into RingCentral. People in inspections, sales, or purchasing as well as other areas where they make numerous contacts would benefit from being able to import contacts in bulk.
3 votes -
Compact RingCentral Desktop App
Being able to snap elements of the RingCentral app interface in and out to run it in a more focused/minimal way would be helpful as it does take up a fair bit more screen real estate compared to Slack, which we had previously used for messaging. I know we can zoom the interface view to use a smaller font but the current, monolithic interface still doesn’t lend itself to running in a more lightweight mode
2 votes -
Carrier information
I'd like to carrier the provider's name of the inbound and outgoing calls. I would like Carrier information or the ability to do it. I'm a fraud hunter and use RingCentral to put an end to it. I also would like to put flags on calls for future review without having some expensive CRM. The ringcentral app is the best and I want to make it even better plus safer for people. I report all my calls to Upstream via a bot I made on Discord. but I'd like something built in the platform to make it more accessible. It…
1 vote -
customer want to have the option to choose a specific extension to received text messages for a specific extension
customer want to have the option to choose a specific extension to received text messages for a specific extension
1 vote -
Increase hold time and ring it again when max time is reached
When someone calls from Outside and the receptionist Puts him/her on Hold after 5 Min to ring again on the Receptionist s phone automatically.
1 vote -
Customization of audio source in the RingCentral App
Is it possible to customize the softphone to process the audio stream differently? In case of language neutralization, we don’t want to send the support person’s audio stream directly over call. We instead want the translated stream to be passed over the call. It would require customization in the softphone. Will we have the option for such customizations in the softphone audio stream handling flow? Is the audio stream a dual channel?
1 vote -
performance reports to show real-time data and not to wait for few hours to populate
Be able to run performance reports for calls, queues, meetings, etc, that contains the data real and be sent via email. What is being experienced is that reports received via email is 24 hours delay (data of yesterday).
1 vote -
Wants to install google plugins for all of his extension user.
He wants to do a silent install for all of his extensions not doing it one by one. So that the employees will not know that he is installing something.
1 vote -
Polycom VVX 400 Phone Feature
Conference and re-dial feature should be available to Polycom phone even though it is manually provisioned.
1 vote
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