12145 results found
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Group Call Pick-up ring
The current ring on the phone for a group call pick-up is very short. Is it possible to extend to a longer ring or multiple rings? While working in our work areas not paying attention to the desk phone a single ring is difficult to hear and an extended ring or multiple rings would be beneficial
1 vote -
Enable editing to Speaker and Microphone Combinations list
Hello, A client reached out about the possibility of having the option to include the system speakers and mic to be added to the Speaker and microphone combination section in the desktop application. I called support and they mentioned that the option does not exist. If there is a way to add the system speakers and mic to the combination list, this would allow for a more efficient work process.
1 vote -
Can a routing option be setup where our internal user calls come through, but all external numbers route directly to voicemail?
It would be nice to be able to select within our call rules to have for only internal users in our RingCentral account to come through normally, but all external callers route directly to voicemail. For example, when an employee dials the 4 digit extension, as oppose to when someone dials the full direct line number.
1 vote -
Inbound Fax Ringing RC App
inbound fax on rings the RC App and shows Missed Call
6 votes -
Add support for Polycom phone pagination feature
Poly supports pagination on their VVX 250 & VVX 350 models, which allows the activation of presence button pages. This would support a few pages of presence soft buttons without the need for an expansion module. While pagination can be activated locally on the phone it isn't functional without RingCentral writing additional presence lines into the configuration file. Additional presence lines should be added to the configuration file regardless of whether pagination is enabled, since the phone will still only show the number available and ignore those not supported- this change would allow companies to enable pagination on their phones…
5 votes -
The chat bot window covers the “save button” when entering new payment information
I suggest you have a more simplified version. Working from a cell phone there is to much information crammed into the screen. The chabot iterfears with workabilty. Button to disable chabot.
1 vote -
Play hold music from desktop phone to enjoy while working.
It would be nice to play the hold music from desktop phone at the touch of a button. This will be especially useful when a radio station can be played when on hold.
1 vote -
Provide a means to offer IVR function within a call queue to give a caller options to redirect
Many customers use a call flow that allows a caller waiting to be answered in a call queue to press a digit 1 , digit 2 etc to redirect out of the call queue
1 vote -
Multiple devices management
Request: We need to be able to set separate default devices for the "phone" and the "video" functionalities of the MVP suite.------------------These users start a huddle type meeting at the start of the day and need to take other calls throughout the day. That being said, they must not leave the huddle at any point, and must not cut it's audio. The group needs to be able to listen when a specific user of the group takes a call and what happens in that call.Before, they would use Microsoft Teams for the "huddle" part and Ring Central to take calls,…
1 vote -
Provision without authorization ID
The company needs to provision a line to be able to make the phone work using taxicaller app. The other service provider can provision even without authorization ID and can use subscriber information only.
1 vote -
Add call log within a direct message
co-workers often request or state they need a phone or video call. It would be helpful to a record of made, or missed calls within a chat to confirm if that call had been made/attempted. The video and phone shortcuts are within this chat, just show me a time stamp of when they were used within the chat.
6 votes -
Be able to change the number of times prompt or company greeting is being played
It would be helpful to be able to change the number of times the greeting is being played if customer enters no action for the calls to be either connected to an extension or disconnected instead of having the greeting played 3 times by default which consume toll free minutes if there are robo callers.
7 votes -
Include Extension number on Outbound Caller ID
It will be useful so that the recipient can easily identify the extension number of the person who is calling so when the customer callback he can just type in the extension number, to avoid hold time on queue.
3 votes -
Adding Search button in the App Phone number for Outbound phone number list
Adding Search button in the App Phone number for Outbound phone number list
3 votes -
Task duration
Be able to set duration on a task and be able to have it visible for more than one day in the calendar
1 vote -
Add Custom Field to Call Queues
Allow a custom field on call queues so that the call queues can be viewed/grouped by a common factor. Allow for the call queues to be grouped by the custom field. Example: Custom field could list the queue manager. Allow for a report to be created based on the queue manager entered in the custom field. Similarly, custom field could allow for grouping by region or district within a site.
1 vote -
Template Application Status
When applying Call Queue template you don't see a status indicator to know when the job completes. It would be good to get an indicator of some type when the job completes.
1 vote -
See Incoming calls in a call queue using Desk phones
See Incoming calls in a call queue using Desk phones.
1 vote -
2 rings
Want to have 2 rings if someone calling my main phone number. The settings that I have on the account now is 2 rings however if someone calling my main phone number I am getting 4 rings.
1 vote -
Option to create a folder within the RC app.
It will be best to have the option to move messages to a certain folder but still store them in RC App. Example is for Voicemail- a super basic component of voicemail that's been around for at least 5+ years
1 vote
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