12768 results found
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Allow Admin to Disable Banners on RingCentral App
There are users that uses the RingCentral Phone embedded with their CRM or other calling platform. Thus, selecting the default calling for app to "RingCentral this app" is not a choice for them, and the popup that says "An incoming call is being directed to the RingCentral Phone app. Please review your settings if you want to see incoming calls in this app." cannot be removed permanently which some users find annoying. There should be an option to remove these banners permanently that can be a setting on the app or an admin setting.
2 votes -
Add options to view all available licenses that shows the phone numbers via Service Web.
The customer would like to have the option on the interface of the Admin Portal under Licenses and inventory that they can easily find their available numbers by clicking it instead of adding the numbers manually under reserve number.
10 votes -
- cx wants an option in the app to only show RingCentral only contacts in MS teams integration
- cx wants an option in the app to only show RingCentral only contacts in MS teams integration
7 votes -
Forward Calls to Answering Service if missed routed to Mailbox extension
With reference to the customer's concern, we hereby propose the implementation of an option that enables the routing of unanswered calls, from the Answering Service, back to the customer's mailbox. By doing so, the customer can receive the missed calls in their mailbox and revert to it as per their convenience. This feature would help ensure that no calls are missed and would also ensure that the customer is not required to rely solely on the Answering Service for their communication needs.
1 vote -
Private Parking Functionality for Yealink W76P Cordless Phone Using DTMF Code
I am a user of the Yealink W76P Cordless Phone and have been thoroughly impressed with its performance. As I continue to utilize this device within my organization, I have identified a feature that I believe could significantly enhance its utility.I am writing to request the addition of a private parking functionality that can be accessed using DTMF codes on the Yealink W76P Cordless Phone. This feature would streamline our internal communication processes and improve the overall efficiency of our operations.The ability to utilize DTMF codes for private parking would allow us to seamlessly park calls for specific users or…
1 vote -
Personal contact should be automatically visible to other user
Personal contact should be automatically visible to other user
1 vote -
Active Request: Include voicemails in the recording
We have a non physical line that we use to monitor interviewer calls. These calls go straight to voicemail and create a message for us to review. If anyone deletes the voicemail it is gone forever. It would be ideal if we were able to record these calls to review in perpetuity.
1 vote -
Call recording notification saved
A notification that a call was recorded successfullyto avoid loss of call recording or to be notified if it encountered any problems in recording the call during the call.
2 votes -
Remove access to turn off Queue calls
The agents can tur off queue calls and then they are out of the queue line. This access should be given to them. I know the queue manager can check who is turning off and on but still this access right can be created in settings and permissions.
21 votes -
Add the "Rock on" emoji to the ringcentral mobile and desktop app
Fun emoji to use to express emotion, low effort dev item
6 votes -
Ability to Display incoming call in the standalone window in the RC App
This will benefit users by allowing them to keep all normal functionality of the normal standalone window, while being able to answer and navigate call actions.
2 votes -
Ability to edit the existing default Role
Able to edit and removed some options for the existing default role such as standard International instead of creating new one and assigned to multiple users one by one.
1 vote -
To be able to take calls when on a video conference
With the recent RingCentral app update, user are no longer allowed to receive calls when on a RingCentral Video conference meeting. It automatically updates the user status to DND. Customer is requesting to revert this changes as it affects their work flow.
1 vote -
Redirect missed calls to Fax/Printer rather than sending them to voicemail.
Our goal is to introduce a feature that automatically redirects calls to the fax/printer when a user extension fails to answer.
1 vote -
Ability to monitor calls using deskphone
We need a way to monitor calls using deskphone
1 vote -
Ability to sync contact even when logged in to different machines
I must show saved contacts when logging in to a different computer or mobile app.saved contact on the 1st device should show even if logged in to another computer or mobile app
1 vote -
Standard or standard international users access restriction
Standard or standard international users access restriction from deleting their own SMS(inbound/outbound/conversations), Fax(inbound/outbound) and voicemails
1 vote -
Excel File transmitted as a default file type via fax
Customer would like to get an excel file as is when it is being sent in fax and not translated as a pdf file since the company where she's sending it to, will only accept excel file via fax and not through email.
1 vote -
import contacts in paging group using all email platform.
An option where we can import contacts to the app using other platform aside from outlook.
1 vote -
Imply date in greeting message.
For example, "It is #todayDate." The system would provide a date that is consistent with my location and timezone in my admin record. A tag such as this would be great!
1 vote
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