11042 results found
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connect 1 user to multiple extensions. so we can track the flow of calls in different extensions
connect 1 user to multiple extensions. so we can track the flow of calls in different extensions
2 votes -
Log that shows when they turn their phone on DND, turn it back to available status
Log that shows when they turn their phone on DND, turn it back to available status.
2 votes -
Alert When User Presence Changes to Available
It would be helpful if we could set some kind of presence alert that notified us when a user becomes available. If we are trying to connect with another team member that is on the phone, we have to constantly check back to see if they're still on the phone. It would be nice if there was a notification you could enable to alert when they get off the phone, so you don't have to keep checking your Ring Central application to see if they're available.
14 votes -
Ability to exclude internal calls from automatic call recording
Customer is a financial services company that is required to record all external calls. They would like the ability to exclude internal calls from automatic call recording
43 votes -
further narrow the 'Message Panel' Column to give more space to actual messages
I switched to the new layout for the desktop app and noticed that the message panel column takes up an unnecessary amount of space on the desktop app. I would like to be able to further narrow the left column (message panel). It eats up a huge amount of real estate that would be better used for center column with the actual conversation (see attached). The same problem exists on the web app. I am only able to narrow it to about 1/3 of the overall screen - which is a total waste. I submitted a ticket about this (#18823765)…
1 vote -
.HEIC File Format on SMS
Please add support for file formats .HEIC .HEIF .HEVC on SMS. We are a healthcare company that request timesheets from nurses. 50% of our user base has iphones and it is an impossible task to request them to set different photo settings to send in a .jpeg instead. Passing on this task to our customers discourages them and results in lost business for us.
5 votes -
Text snooze, as reminders.
Like emails we can snooze to receive an alert to follow up and contact.
3 votes -
sending to voicemail instead of ringing second extension when on an active call
I am using ring central with several extensions. When a call comes in it goes to my desk extension, then if I don't answer it rings my cell phone extension. But it also goes to my cell phone extension if I am on an active call on the desk extension. I would like to see a setting that when I am on an active call it can be directed to voicemail instead of ringing the cell phone extension. It is very annoying to be on a call and my cell phone rings and rings as hitting the "X" to decline…
1 vote -
Mitel 480G - Allow to End Call with Speakerphone button
I'm testing with the Mitel 480G enrolled in RingCentral.Found that I can start but can't end a call with the speakerphone button. I need to press the Line button.This functionality exists on the Polycom phones.
3 votes -
Call Tracing/Blacklisting Service like *57 from other carriers
When the customer was using their previous cisco phone service in the scenario that their was ever a threat called into a school, customer would use the function *57 that would blacklist the number when they checked their logs, the customer wishes to add function on RingCentral that they could use in the case of a threat being called in.
2 votes -
Ring Central Desk Phone Auto Updates - DO NOT Reset ADMIN password every update- Yealink T57w
Ring Central sends updates to my Yealink T57w phone. When the update comes in, it resets the admin password back to default. This is a secuirty issue and I get the red triangle error at top of phone screen until I manully change the password from ADMIN back to my password. It happens every update and is very frustrating. Security is low after an update as password defaults.
21 votes -
Change User's Presence from Admin Portal
It would be very helpful to be able to change another user's presence from the admin portal. For example, if a user marks themselves as DND and then leaves for vacation without including in theis status note that they're on vacation, it is assumed that they are in the office, but unavailable at this moment. VS being offline, and not available because they're out of the office for the day. At this time, we currently remote into the user's system to update, or, change their password while they're out, to log in as them, and update that way. Very clunky…
9 votes -
Video/Meeting Presence in HUD
Have the ability to see if someone is on a video call, meeting or ad-hoc meeting not in the calendar.
4 votes -
Disclaimer link to SMS texts
As a mortgage bank using ringcentral for our Loan Officers, processors and underwriters, disclaimers and opt outs must be available to all communications with borrowers and clients. Legally we must have them on all emails but in using SMS with Ringcentral we are unable to do so and it is protenatilly causing us to change our future plans with RingCentral...whcih we do not want to do!
4 votes -
Roll call for employees scheduled for the day
Roll call for employees scheduled for the day
2 votes -
Auto Purchase Limit
Set a limit for our Auto Purchase with that feature we can control our paid
1 vote -
Greeting update on the message only extension before voicemail greeting
Wants to have an option to customize a greeting first before the call routed to the voicemail greeting on message only extension.
1 vote -
Auto Attendant when Live attendant doesn't answer
We would like the auto attendant to answer when the live attendant(s) don't answer giving our callers the option to direct to an extension themselves.
2 votes -
Multiple Selection + Delete for Tasks
I maintain "for-me" to do list via the Tasks on ringcentral windows app (personal chat with myself).I've managed to grow the list of completed tasks to 30+ before I realized I just want them to go away. However, I have to click on each one, hit delete and hit confirm.Would be nice to somehow multiselect them from the list of "all completed tasks" and then hit delete.
2 votes -
Option to disable the bubble alert in the RingCentral Desktop App.
To have options to enable or disable the bubble alert when there's a new SMS, missed call, voicemail, fax, etc.
6 votes
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