13293 results found
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Visual Call Editor in Call Queue Menu
Similar to IVR Visual Editor, provide a option to visually see the current configuration and allow adjustments.
20 votes -
SMS notification with call details
Customer would like to have a feature on the account where in if they receive SMS notification it includes call details example: Caller ID, phone number and time and date
2 votes -
Multi-site Forward all Company Call on Mobile App
Within the Admin Setting on the mobile app (with Admin permissions) There isn't an option to forward all calls on the main IVR/AA menu settings. You can do this if you go to the website on your mobile device, but if there is an urgent need and this feature is already preset there isn't any way to enable quickly. Custom Rules could work but still not ideal. Mimicking the same features on the mobile app would be great.
2 votes -
Control the Volume of Active Calls
The ability to configure the app/desk phone where the volume remains the same when there is an additional incoming call.
Right now, if an agent is on a call and a call comes in on the back line, the volume significantly decreases on the active call.
1 vote -
Ability to check phones history without serial numbers
Should be able to check devices history on the account without serial numbers
1 vote -
Allow me to type in the date instead of selecting a date
When selecting business hours, and holiday after hours, I have to go a select the date. This takes so much time, it would just be easier to be able to type in the date I want
2 votes -
let us pick the EXACT time not 15 min increments for business hours
I would like to be able to start my phones at 7:55am, 5 minutes before our normal business hours, but I cannot, I either have to do 7:45am or 8am, and it's annoying I cannot specify a time like 7:58am if I would like.
1 vote -
External contacts for federated account
External contacts shows in both accounts.
1 vote -
Customer wanted their users to be able to answer calls from queue even if they are engage in a call
The customer wanted their call queue members to be notified and pick up another call even if they were already engaged in a call. Explain that we have a Pickup Feature but it will only work when the queue is full.
5 votes -
pass the original did on call transfer
I need ring central to pass the original caller id when transferring currently it passes the caller id from the agent that picked up the call meaning I can't track the calls outside of ring central.
7 votes -
Call Back Feature for internal calls
Dino is on the phone and I ask for a call back when he is off.When his line is free, my phone then rings and once I pick it up, his phone then starts to ring.Saves me having to keep looking at my desk phone to see when he is off his call. It was a great built in Mitel feature.
7 votes -
Prompt stating that the call was from RingCentral or Specific Extension when forwarded to an External Number
Prompt stating that the call was from RingCentral or Specific Extension when forwarded to an External Number.If will be beneficial for the owner of the external number to know if the call was coming from their RC account.
9 votes -
Ext search in "Add User" creation wizard
When adding a user in RingCentral MVP, finding an available extension can be time-consuming.It would save time if the "Ext." field displayed unused extensions when you click on it. Currently, you either type in an extension and hit "Next" to see if the extension is in use or you have to go to Users > Users with Extensions and scroll through the user accounts looking for gaps in assigned extensions.Having the ability to search for extensions that are not in use would be helpful in the case that you need to narrow down the extension search. For example, typing "3"…
12 votes -
sound reminder that a call is on hold
wanted to have a sound reminder that a call is on hold a customer said that when they place the call on hold they are doing other things and it is much better if there is a sound reminder that a call is on hold.
21 votes -
Option to change Max Simultaneous Transferred Calls per Extension
The customer should have an option to change the max simultaneous transferred calls per extension should be changed to more than 10.
2 votes -
Add Paging and Intercom as options to be added from presence menu on phones.
Currently, we have to manually go into phones gui outside of RingCentral to be able to add this. This would save a lot more time and make phone system admins' lives much easier.
6 votes -
Active Session
Wants to be able to see active sessions. Active sessions are any computer or device that is currently logged into your account. Monitoring your active sessions helps to keep account secure, and helps prevent suspicious account activity. It also allows user to log out of your account on other computers when you’ve signed in from a different device.
2 votes -
Option to let callers leave voicemail for auto-answered call
A request has been made by one of the users to have an option to let callers have the ability to leave voicemail for auto-answered calls when the user won't be able to attend the call after several seconds.
1 vote -
User Role - User Admin to have Access on All Unassigned Phones
Only the Super Admin can currently access all Unassigned Devices account-wide. When making a custom role or using pre-defined roles such as "User Admin," it can only access phones that were assigned to the group or site where the user is part of.
There should be a specific role that can access and assign all unassigned phones of the entire company.
1 vote -
Delete custom voicemail greeting
Wants to have the option to delete custom voicemail greetings.
1 vote
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