12768 results found
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Ability to forward to an external voicemail when nobody answers the call queue
need to add a rule, so when nobody answers in the call group after 3 rings, it goes to someone's mobile phone
1 vote -
Ability of the system to include IVR when adding a custom rule based on called number
-Customer's request is not possible as the IVR ext is not yet included in the rule based on a dialled number-all the workarounds provided were declined by the customerthe phone number is currently assigned to the user custom rule created under the user to ring the IVR whenever they call the direct numberone of the options in the IVR is ringing back to the user
1 vote -
Options to pick AI voice for Greetings
American English, British EnglishMale / Female
1 vote -
Add Ability to Export IM data to Teams
We are planning to move to Teams using the RingCentral for Teams integration, and would like to move the existing message data rom RingCentral to Teams. We would like to have a way to easily/cleanly export the current data and import into Teams.
1 vote -
Add how many contacts
Just add how many contacts in the contacts section. I was surprised to not see such a basic feature.
1 vote -
Group Texts with Tmobile
We can create a group SMS and it will show as sent as a group text . However, when a Tmobile number replies to the sent SMS to the group, we receive the response in an individual conversation. We cannot currenly send goups texts to Tmobile users. This happens in RC Phone and the RC Web/desktop app. Please advise!
8 votes -
Polycom VVX 311 Blueooth Compatibility
It would be great for the phone to be compatible for Blueooth Headset.Specially for Jabra Evolve 65
1 vote -
Call back feature for 2nd incoming call.
so let's say someone is on the phone and someone else calls them, is there a way to set it to allow the call to be given a prompt to either go to Voice mail or request a call back
1 vote -
Option to backup the config on service web
We need the option to backup the configuration on the service web portal.
5 votes -
Uninstall all RC Apps
We found in RC's site a PowerShell script to uninstall all RC apps from our devices, however, we are experiencing some difficulties pushing the script with GPO and Intune. We would like some help from a RC engineer and provide us a better understanding of what we might be doing wrong and/or if such script is compatible or not with Intune and GPO.
2 votes -
Forward caller id from Parking Lot
In addition to forwarding caller id's when transferring calls, need to do the same for calls that are 1st parked and then picked up. Currently, when a parked call is picked up its id is Park or something like that.
32 votes -
for the app to pause recording from ACR
for the app to pause recording from ACR
12 votes -
Add Profile Photo in Admin Portal
It would be nice to have a profile photo of all users in the Admin Portal.
3 votes -
Create Audit Option to know if users use their RingCentral Account
This could be logging in. Also if they have received any calls in the last 90 days.
7 votes -
Company name in App - Multi-site
It would be great if we have the ability to change the company name that appears in the App for some users that assigned to another site within a Multi-site setted up account.Especially for customers that uses Multi-site to manage their multiple line of businesses, not branches.
26 votes -
Feature to Enable: Only Super Admin Should Create Support Cases
Why is it useful? - To have an organized way of submitting and tracking support cases and to see the volume of the affected users on the account. Who would benefit from it? - RingCentral, IT supports, Super Admin.- Eliminates multiple duplicated cases by different non-Super Admin users. How should it work? - It can be added as role permission. This should be disabled by default for Standard users. Or can be a permission modifiable for custom roles.
8 votes -
Shared lines to use for incoming and outgoing calls at the same time Private
There is a limitation in shared lines that you cannot do both incoming and outgoing calls at the same time. It is best if the feature can do that way, to continue to receive incoming calls while doing an outbound.
3 votes -
disable the DND function
the feature to disable the DND function will surely help our business
28 votes -
Call Using F6 Hotkey - For BT Accounts
Feature Request : Call Using F6 Hotkey - For BT Accounts Details : Need to have the feature Call Using F6 Hotkey available on the BT Cloud Work Desktop application. Significance of the feature : Customer claims he had it used it for a day and loved it. It made everything convenient for all the users to dial out. Current behavior : The feature was seen and enabled on the BT Cloud Work Desktop app then its now gone. Brand : BT Business
3 votes -
Record outbound calls for call queues and paging groups
Customer is requesting to have a feature that outbound calls coming from user that is part of a call queue and uses the call queue number as the caller outbound ID to be recorded as call queue call same with paging groups. As of now, calls made by the user that is part of the call queue is recorded as a user
5 votes
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