9264 results found
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Auto populate HUD Extensions with assigned can be monitored group members
So in Ring central as an Admin, you are able to create Call monitoring- groups. Each group has the "Can monitor" and the "Can be monitored". But in order for a "Can monitor" to view the "Can be monitored" members in their Ring central app, they have to manually add the individual extensions of the "Can be monitored" under the HUD Extensions--add an extension. It will be efficient if the RC app can auto populate monitored group members to a Can monitor's HUD extensions for monitoring purposes.
4 votes -
Add Trusted Caller and Allow Changing Robocall message to Auto Receptionist
It would be useful to be able to change the default message when Robocall Block is enabled and add a 'Trusted Caller' whitelist to the Auto-Receptionist. This would allow us to let people know their call has been blocked as suspected robocaller then tell them that if they feel it is in error to use our website contact form to let us know. If it turns out to be a legit customer we can then add them to the trusted caller whitelist so Auto-receptionist can route them to extensions or call queues in the future.
4 votes -
Global CLI Presentation for outbound calls
Each user is set to present the companies main number for outbound calls. To change it so they present their DDI (primary number) requires the change to be made on each user individually. There should be an option to set the outbound call profile globally so by default users present the main number, or their DDI.
2 votes -
Allow more extension to utilize the simultaneous ring option
Here at Morton's Animal Medical Center there is call center whereby the incoming calls from clients get answered. In the ring app there is a limit to how many extensions that can be chosen when in simultaneous mode. Because of the size of the business, other duties of the receptionists and how often we receive calls, there is a need for more extension needing to utilize the simultaneous ring of all phones. This would be of great value to the business if this was an option we could use. We would like to request that this option be granted to…
2 votes -
Tab for customers contacts
It would allow my company team to share contact information for customers including notes
2 votes -
flip calls to desktop
Provider was able to answer phones on his desktop if i needed to transfer a call to him in his office. Per ringcentral employee it is called "flip call" but since update no longer able to do. Providers loved this feature. per ring central IT feature is only available to use between two mobile apps which does not make sense because why would calls for the business go to an employees personal cell phone to flip call to business desktop. per my provider the feature has been in use for 2 years and stopped in march after an update
2 votes -
Allow Desk phone to still answer calls regardless of call queue setting in app
We have a small business where all employees are in one small office. When a technichian is out in the field, they do not want to answer call queue calls. However, we still want to be able to answer their deskphone as a part of the call queue. We want the deskphone to ring for all queue calls, and the mobile app to ring for direct calls only.
3 votes -
Notify the user community of major changes to how RingCentral acts based on user actions
Recently, you changed what happens when a user is Deactivated then deleted. Previously, the DL was moved to Unassigned Extensions. Now the DL is deleted, the license put in a pool, and the number put in Number Inventory. We think two things: 1. This change makes our work much harder and 2. You should have told us before making this change.
2 votes -
Universal Contacts
We have some associates who need to get in touch with contractors (for example) who will not be setup in RingCentral but we would like anyone in the company to be able to search for them in the search bar and call them, instead of everyone having to add the person individually to their own contacts to do this. It would also be handy to add universal business contacts for vendors we use.
7 votes -
HUD list add own Tabs at top to group people listed
It would be nice to organize your HUD list with tabs at the top. The system automatically adds a tab for Park Locations. It would be nice to be able to add your own. For example: We would want to divide our departments. One tab called Parts and be able to list all of our parts people.
9 votes -
Archiver seperation of call recordings for phone transfers.
Currently, when someone calls into the Office (ie extension 1) and they are then transferred to a user at a different extension, the recording of the whole conversation is kept in the Office line. We request that once a transfer is made, there is a separate audio recording put into the the users extension that the call was transferred to.
1 vote -
Global ring count for Existing Phone
I would like the ability to set a global default ring count for an existing phone and/or configure the existing phone ring count via a template. We use Teams direct routing so each time we create a new user extension via AutoProvisioning, one of the only manual steps we have to take is setting the ring count for the Existing Phone to 15 rings to ensure calls always make it to Teams rather than RingCentral voicemail. We are able to set the ring count for Desktop/Mobile app via a template. We should either be able to set the ring count…
1 vote -
There should an option to adjust the minimum time to leave a voicemail
There should an option to adjust the minimum time to leave a voicemail.
1 vote -
Tracking or Logs for SMS Messages
A way to track how many SMS messages have been delivered or if there was an error and a way to track what is being sent via SMS from an Admin point of view.
4 votes -
Option to increase number of active calls handled
Support site KB ID:51892 - says that nine/9 simultaneous calls can be made or receive but some users would like to have more than the said limit.
1 vote -
Have Caller's Names Show Up In Call Queue
Currently, whenever a call comes into a call queue, we are unable to see the caller's name until after the call has ended. We need to be able to see these names while the call is in progress.
1 vote -
A few ideas/complaints
No caller ID. WTHeck!!!!Nothing to indicate when one of the Team is already on a phone call.No indication of when you transfer a call that it was transferred successfully.There is absolutely no connection between the app on my computer and my telephone. It doesn't transfer over the contact you create on the computer over to the phone or Vise versa. You cant pick up a call on the computer and transfer it to the phone by picking up your phone receiver. Sucks.Unable to transfer caller directly into a team members voice mail.
3 votes -
Call waiting for direct calls
Hi. Our customer is suggesting that we should have an option to disable/enable the call waiting in our RingCentral application. This is specific for direct calls. So if a user is already engaged on the call, we can disable the call waiting to prevent another call to be connected to the user who is already engaged, and the call should be connected to the Voicemail. We can imagine that call waiting may be kinda annoying to some users as their app will be ringing while already on a call.
35 votes -
Call Transfer issues on a ring central land line phone. Example: When an incoming call is fielded by the receptionist, the caller then t...
...ells the receptionist who they need to speak with. So the receptionist then transfers the call to that agent/assistant. However the callers name should appear on the agent/assistant caller id and not the receptionists name (which is currently the case. ). Why this matter needs to be addressed Reason # 1. because when the agent/assistant goes to answer the call they assume the receptionist is calling them and not a client. Reason # 2 When the agent/assistant goes to return a missed call and selects call back it calls back the receptionist and not the actual client who called them.…
67 votes -
Dock the Dial Box page and Ability to add users to groups without going into every group
If we were able to dock the Dial Log box it would make it much simpler to disconnet from calls withouth searching through several windows. Shoretel had this option and you could dock it to the top, bottom or side of your monitor. When adding a new user, it would be nice to be able pick the goups you are adding them to without having to open each group, open the profile and then add the employee.Thanks!Cindy
1 vote
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