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11090 results found

  1. It would benefit the user especially if he is using a lot of applications at the same time and provide more space on his computer screen.

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  2. To have the Option in RC App to Restrict the App from showing call logs on the Iphone regular call logs.

    2 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  3. Please include in the EDIT option of ROLES > CALL LOGS: a tick box that gives a user permission to access either INTERNAL or EXTERNAL call recordings / logs. That way, if an admin designate a user on a custom QA or Reports role, she can limit the users access to either INTERNAL recordings only, EXTERNAL calls only or BOTH.

    13 votes
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  4. ... the phone for example: " " A to Z Residential. Customer wants to hear a message before accepting the call

    1 vote
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  5. Delegated Line (BCA) is at the moment available for hard phones and it will be a great feature to add this to be available on app.

    1 vote
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  6. . So it auto fills with people to the conferance pro and standards. Lastly you guy still wont add a carrier lookup to each number which is rather troubling. I would like to know what carrier the scammers are using over VOIP lines

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  7. In order for the company to categorize both incoming and outgoing calls for better reporting

    1 vote
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  8. The app is limiting users without the ability to use a microphone and speaker on a PC. We need to ringout our physical phones to use click to dial and then we are tied to the limitations of the phones. We can not transfer calls through the app while on the physical phone. The Mitel softphone had this ability, the app and physical phone worked seamless with each other as with RC they are entirely separate occurrences.

    3 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  9. Requesting for a feature that will allow to manage messages tab.Delete / Clear Message history individual and bulk for direct messages and teams

    13 votes
    Under Review  ·  2 comments  ·  Application  ·  Admin →
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  10. Adding Paging to HUD-Deskphone

    2 votes
    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  11. Currently, the options are voicemail and external number, customers are requesting to add an option to choose another call queue or extension number.

    2 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  12. connect 1 user to multiple extensions. so we can track the flow of calls in different extensions

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  13. Log that shows when they turn their phone on DND, turn it back to available status.

    2 votes
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  14. It would be helpful if we could set some kind of presence alert that notified us when a user becomes available. If we are trying to connect with another team member that is on the phone, we have to constantly check back to see if they're still on the phone. It would be nice if there was a notification you could enable to alert when they get off the phone, so you don't have to keep checking your Ring Central application to see if they're available.

    14 votes
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  15. Customer is a financial services company that is required to record all external calls. They would like the ability to exclude internal calls from automatic call recording

    43 votes
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  16. I switched to the new layout for the desktop app and noticed that the message panel column takes up an unnecessary amount of space on the desktop app. I would like to be able to further narrow the left column (message panel). It eats up a huge amount of real estate that would be better used for center column with the actual conversation (see attached). The same problem exists on the web app. I am only able to narrow it to about 1/3 of the overall screen - which is a total waste. I submitted a ticket about this (#18823765)…

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  17. Please add support for file formats .HEIC .HEIF .HEVC on SMS. We are a healthcare company that request timesheets from nurses. 50% of our user base has iphones and it is an impossible task to request them to set different photo settings to send in a .jpeg instead. Passing on this task to our customers discourages them and results in lost business for us.

    5 votes
    Under Review  ·  2 comments  ·  SMS/Text  ·  Admin →
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  18. Like emails we can snooze to receive an alert to follow up and contact.

    3 votes
    Under Review  ·  1 comment  ·  SMS/Text  ·  Admin →
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  19. I am using ring central with several extensions. When a call comes in it goes to my desk extension, then if I don't answer it rings my cell phone extension. But it also goes to my cell phone extension if I am on an active call on the desk extension. I would like to see a setting that when I am on an active call it can be directed to voicemail instead of ringing the cell phone extension. It is very annoying to be on a call and my cell phone rings and rings as hitting the "X" to decline…

    1 vote
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  20. I'm testing with the Mitel 480G enrolled in RingCentral.Found that I can start but can't end a call with the speakerphone button. I need to press the Line button.This functionality exists on the Polycom phones.

    3 votes
    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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