13293 results found
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Adding Local Vanity number.
It would be better to have an option of adding local vanity numbers instead of just Toll free numbers that starts with 800.
7 votes -
Access voicemails just like you can access call recordings
I run an ecommerce company that uses ring central for our customer service. It's super convenient because the calls automatically record themselves and i can easily access those recordings via the dashboard or even through a plug in with Reamaze which is incredible. Thus, I dont understand why I cant do the same for voicemails my customers leave. Instead, I either have to have my agents go through their email or go to the admin portal for a dedicated voicemail report. Either would be an extreme disruption to their routine and would be a huge pain to train.
4 votes -
Viewing Caller Menu Choices in Multi-Level IVR
I am writing to inquire about a feature related to a multi-level IVR (Interactive Voice Response) system. We are interested in having a feature to view the specific menu choices made by callers when they reach a representative. This feature will be valuable for optimizing our call routing and ensuring a seamless customer experience.
5 votes -
Disable * 9 function for selected users
A feature to disable the * 9 function for muting calls for selected user extensions
4 votes -
Add external push to talk button for push to talk option.
Ring central added a PTT function but not the ability to use an external PTT button. It’s cumbersome to have to open the app in order to talk especially in a medical practice.
3 votes -
Credits information in Service Web RC App
Currently, in ServiceWeb there is no information about customer credits remaining, especially within the Billing section. This typically results in the customer contacting the accounts team, which then raises a billing case to identify the outstanding credits. Customers also receive credit memos that indicate their credit balance, however, this isn't updated in real-time. Some form of a count of 'credits' remaining can incentivize customers to run short POC's to implement new projects without needing to raise separate funds from the business.
7 votes -
ability to create template for updating presence key - cisco phones
ability to create a template for updating presence key - cisco phones
7 votes -
notification sound in call queue group for incoming call while everyone's busy
notification sound in call queue group for incoming call while everyone's busy
7 votes -
Bulk change for users email
Due to rebranding, we need to make a bulk change for users email's suffix to reflect the new domain and I wish if this is available via either API or bulk import that modify only email field and overwrite the existing users
8 votes -
Ability to block multiple phone numbers into Blocked
The number of Spam calls is growing every day.We need the ability to load multiple phone numbers from a file into the Block Spam feature
4 votes -
mark message important or urgent in ring central chat
My company using Ring Central messaging all day long, which is great, however it would be really nice if folx could flag a message they're posting in chat to be urgent/important. Ideally, that would make the icon in the tray flash/have a different, bigger notification, or something like that. I know this is a semi-customizable feature in Teams (I think you can set it to send an email or just do the tray notification/flash). This would go a long way for our users adopting the tool who are coming over from MTeams.
3 votes -
Attach File in RingCentral App using company-wide Google Drive global account
Customer wants to setup their Google Drive settings globally for the entire organization in the Attach File option in RingCentral desktop app. Customer can setup the attach file using Google Drive individually but not globally for the entire organization. Thank you.
4 votes -
App for smart watches
Like many in the business world, my business partners and I all have iPhones and Apple Watches. It would be very beneficial if Ring Mobil had an Apple Watch app. Currently I do not get any notifications from Ring Central on my watch. This is particularly an issue if my phone is set to silent. I would like to know of important incoming business calls even if I have set my physical phone to silient. My watch can also receive calls. When I am running or at the gym, not having an app makes me have to carry my phone…
13 votes -
Option to remove the profile/icon of the participants in RCV Meetings
Option to remove the profile/icon of the participants and only the speaker can show the profile/icon in RCV Meetings.
1 vote -
ability to create Analytics reports for a specific call queue
ability to create Analytics reports for a specific call queue
7 votes -
AUTOMATION FOR CLEAR DATA ON RINGCENTRAL DESKTOP APPLICATION
Customer wants to have an option to automate clearing application data on their ringcentral app instead of clearing it manually.
5 votes -
Program a forward button to transfer incoming calls to another desk phone without answering the call.
It would be very helpful to have a physical button on the desk phone that can forward the call to another desk phone/extension without needing to answer it initially. This can help our customer not having to enable the custom rule on their online account and just be able to transfer the call as quickly as possible.
4 votes -
Conference Call.
Need to have a functionality to change the conference number and make it as a toll free number.
1 vote -
Call Parking
When we park calls to get information we continue to get other calls and have to refuse them to get back to the dial pad. Is there a way that we can hold or park a call and not get calls?
1 vote -
Put a label for recording/uploading greeting button
It's best to put a label to avoid confusion when we need to upload a customize greeting. Instead of just a red dot/button put a label that it says 'upload'.
1 vote
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