11040 results found
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incoming caller ID will reflect on multiple devices if ring my device for call monitoring is enabled
incoming caller ID will reflect on multiple devices if ring my device for call monitoring is enabled and delegation/ bridge call appearance
1 vote -
Allow number inventory move to unassigned extension
In the past when we deleted a user, the number would go back to unassigned extensions, now it goes to number inventory. It's more efficient, because all the numbers unassigned ext would forward to our main number. With Number inventory you have to manually assign each number to a temporary (dummy) extension and forward.The old way IMO worked better with numbers going to unassigned ext after being removed from a user.
4 votes -
Only allow access to Call recordings to Users who are in the call
If a call is intercepted then the person who intercepts can not listen to the call recording. However the person assigned to the original extension can listen to the call even though they didn't pick it up. So User 1111 calls Users 2222 but the are not there and User 3333 intercepts the callUser 1111 can Access the call recordingUser 2222 Can Access the call recordingUser 3333 CAN NOT Access the call recordingIf User 1111 & User 3333 go on to discuss private information then this is directly accessible by User 2222 which does not seem appropriate.In contrast if a…
5 votes -
SMS one direction only
Please add the option to allow SMS in one direction (Receive and block sending. or Send and block receiving)
7 votes -
It would be nice to be able to turn off certain tabs like company or device tabs in contacts.
It would be nice to be able to turn off certain tabs like company or device tabs in contacts.
1 vote -
SAR TLV to support SMS
10dlc TMO uses SAR TLV which at this time is not supported for BW Messaging API product
1 vote -
Have diffferent folders in for text messages, so that we can keep our inbox neat and tidy
When texting a lot of clients, we get many responses and need a way to filter out the different clients to different folders
9 votes -
Option to remove cost centre as a number is put back in the inventory
As CSMs we see a lot of customers getting confused when they unassign a license and move it back to the inventory that it's not then available to be assigned to some users due to the cost centre associated with the number. Some customers do want numbers to remain attached to specific cost centres but to help with this it would be great to have an option when you move a number back to the inventory to have the ability to reset the cost centre so that it can be used for any user
4 votes -
Control Business Hours, After Hours and/or Custom rules via hard phone
Use case is activating or deactivating business hours/after-hours/custom rules using a button on a physical phone. Customer needs to route calls at a touch of a button to be able to provide better customer service to live patrons. This WILL be required for most Mitel customers that we want to move to RC.
16 votes -
Sharelined on Call queue
Hi Please include a feature were we can Add Sharedline group on a Call queue.
2 votes -
allow email address as login to to service web when accessing voicemail message only
cannot login if using email address for message only extension but it works if using the RC main + extension number
1 vote -
Being able to export all blocked numbers in our account
Our Security team and HR division asks this from time to time and to have the ability to export all the Blocked Number for all of our stores (over 1000) would be a helpful tool.
1 vote -
UC Command Line Interface
Adding a CLI to RingCentral UC would allow an unprecedented level of automation when making changes over a large area of infrastructure. The application of urgent routing changes across an Enterprise, scriptable input to make updates en masse and reference variables and lists/arrays. This is essentially turning the bulk upload process into a real-time view/modify within the system.Not sure if the central databases would support that sort of end user access and be able to keep up with real time changes, or if there's a current methodology behind making changes via document submission vs real-time CLI access.
1 vote -
Add unassigned lines to existing mobile users in bulk
The current option to edit user in bulk doesn't include the option to assign unassigned lines to existing mobile users.
1 vote -
Custom IVR keypress greeting
A feature for setting up a dedicated greeting for keypress that by-pass the forwarding extension/call queue`s greeting
1 vote -
Time out feature within IVR menu
The IVR Menu should have an option to time out after a number of seconds when no option is selected. Currently it only times out after 3 repeats or incorrect input. The option to play a message and then automatically transfer should be an option without requesting that the caller selects a prompt. This feature should be incorporated in the IVR menu, Announcement Only Extension, and Message Only extension.
14 votes -
Ability to view contacts by status (e.g. online)
As a user I just want a list of all my contacts that are available at any given moment i.e. their status is Online right now.Maybe it can be shown as a list on the Contacts page where contacts are listed based on their type currently e.g. All, Company, Guests. Similarly we can list those from my contacts that are Online right now (so based on their statuses).
3 votes -
Missed Calls: Clear Notification Without Deleting
On the RingCentral display on my PC, when I miss a call it is added to a list in my recent calls and it is highlighted with a dot indicating it was missed. Also, the Icon in my desktop ap tray displays a red dot indicating I have a missed call. What is frustrating is I cannot get that red dot to disappear unless I go to recent calls and delete it. It is useful to know if I have missed a call by looking at that icon. If there is no red dot, I'm up to date. But to…
2 votes -
DND Reminders
I don't have a physical desk phone and rely solely on the RingCentral Windows app. I typically have other applications running in front of the RingCentral app and since I am only in the RingCentral app a small percentage of my day, often times I forget that DND is on when I return to my desk. It would be nice to have some additional DND reminder options such as:An indicator (i.e. a red dot, or a red line, etc.) on both of the Windows task bar icons (the pinned icon in the task tray and the icon in the notification…
4 votes -
The ability to Mark texts unread when using the desktop application
One is able to mark texts unread in order to flag them for future reference when using the RingCentral app, however, when using the desktop application, this is not possible. sometimes if there is a response from the patient/client and the application happens to be open to that text thread, it is marked as read when it hasn’t been noticed before the user clicks away onto another section of the desktop application and is therefore missed. Otherwise, when the text actually is read, but needs to be marked as unread so it can be returned to later, there is no…
4 votes
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