12172 results found
-
Configure Keypress to Return to the Main IVR Menu
The default keypress to go back to the Main IVR Menu from the Dial-by-name directory is "0." This contradicts the "0" function of each IVR Menu which is used for our receptionists. Please add an option to configure the keypress to go back to the main IVR Menu of the dialed number.
2 votes -
generate a report to see individual user extensions who divert calls to call queue.
looking for an option to have a report to see individual user extensions who divert calls to call queue.
1 vote -
Email notification that includes SMS content and associated phone number to email staff
We send text messages to our vacation rental guests, requesting feedback about the cleanliness of their rental upon their arrival with a scale between 1-5. It would be VERY helpful to include the content of their response in email notifications to our staff. A step further would be to have the option to set up filters like Gmail has so we could configure specific keywords, SMS number as triggers to go to specific people's email address. If this was available, we could route notifications to different people to address the issues if the guest responded with a 1, 2,3,4, 5,…
1 vote -
Add mobile instruction when signing up using express link
Signing on mobile phone via express link will send an email link. We would like to add instruction where to go if it is via link on mobile or computer.
1 vote -
Send SMS using personal mobile number
Send text messages from personal cellphone numbers using the RingCentral app and allow receivers to reply to them.
1 vote -
Call Monitoring Status
We want users to see when we are on calls and with whom. We need an option to remove/turn off the status when we are monitoring someone.
1 vote -
Ability to Use RC Active Call buttons while using Carrier Minutes
Ability to Use RC Active Call buttons while using Carrier Minutes
1 vote -
empower call queue
when someone calls the main line and the recipient of the call from a queue must be notified even if they are on a busy status.
just like dialing the direct line of the ext lets say they are on a call and there is incoming calls they heard a beep sound with the information of the caller but call queue are stop receiving calls or notif when they are on a busy status3 votes -
Option on the mobile app to set the default text ID
To have an option to set the default text ID on the mobile app
4 votes -
Unable to import Personal Contacts with special charcters via CSV
It will help those that are uploading thousands of personal contacts with web pages that has special characters
4 votes -
Add emergency location to User Phones list and add ability to export list
This would be useful to review the current user phones in the company to ensure they are set to correct location and more importantly emergency location, adding this idea after ours were wrong and got routed to wrong 911 location.
4 votes -
manager role should have access to multi sites set up and multi site reports without creating custom roles
it would be easy for managers to create reports and read analytics if they have access to multi sites, concern ending in creating a custom role for managers to have access to analytics reports on all sites involved
2 votes -
# Calls Report
Option to see the total number of calls of a user with a Standard role in the online account
1 vote -
Allow people to be added to my contacts after sending me a text message with the word subscribe.
I would like people to ba able to text message me with the word "subscribe" so that they can be added to my contact list as well as giving me permission to start sending them marketing text messages.
1 vote -
dial by name directory 2 digits
The customer said the dial-by-name directory doesn't allow them to dial the surname of some users who have only 2 letters on their surname.
-He would prefer the surname in the dial-by-name directory.
-He doesn't want to use the first name of their employee.3 votes -
Multi user capability within the mobile app
With our current franchise setup, we have some managers & owners that operate multiple locations. If they were able to swap between accounts within the app without having to log in/out every time, that would be great. Combining them into one user becomes more difficult in keeping caller ID's separate with both calls and SMS.
6 votes -
Option to remove 'Auto Answer' toggle from Ring Central Phone (desktop).
This would allow more evenly distributed calls for agents rather than a lopsided sum from agents abusing this feature.
20 votes -
Messaging Notifications
Please create a messaging notification option for "all types of calls" and not just missed calls
2 votes -
Call Reports With All data In One Line Not Three
When you download a call report based on details it does not give a clean csv with all the data on one line. The simple does one line but all not fields, Should look like simple but all details of routing.
2 votes -
3-way calling is not available in the R icon App when using computer
3-way calling is not available in the R icon App when using a computer. The option available is only the conferencing which you need to create unlike the 3-way calling you can add participants to a live call. The merge is only available to the mobile App and the switch to conference option is only available to the old App.
1 vote
- Don't see your idea?