11314 results found
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Speed dial/Soft key option available for users in the Admin portal under Presence settings
Users will be able to set up speed dial for supported phones easily, this makes communication faster and easier for large companies.A customer actually had the option available and was able to set up the speed dial on a Poly VVX 450, and a couple of days later, the option is no longer available.
8 votes -
Admin user can disable the feature for users to modify call queue settings. Users should not be able to change status from available, un...
...available, or busy. Users should not be able to forward calls.. Users should not be able to change status from available, unavailable, or busy. Users should not be able to forward calls.
13 votes -
Map or Mimic area code of the receipt
hi please include a feature that we can mimic the area code of our recipient
3 votes -
Press a key/button and call routes directly to that call queue's specified voicemail
Option to press a key and call routes directly to that call queue's specified voicemail before the call connects to the call queue members.
19 votes -
Add ability for call queue managers or members to manage queue voicemails in the RingCentral Desktop App
We have found that the best and quickest way to manage all your VMs is with the desktop app. You can quickly see which are hangups and just delete them. You can then use the voice to text feature to quickly scan the message to determine if it needs to be handled or can be deleted. We are finding that VMs left in a Call Queue, however, are often overlooked because they do not appear in the RingCentral desktop app unless the user logs out of the app and then logs in AS the call queue user. Most don't do…
19 votes -
Need SMS 2 Factor Authentication Capabilities
The SMS feature on the Ring Central App and Destock versions should support receiving 2 factor authentication texts from different sites/carriers/etc. Most login features now require 2FA. In our office currently, my colleagues and I constantly have to get a 2FA from someone else in the office because we have to use our own cell phone line numbers. If one person is busy or unreachable, then we cannot access that account/site/etc. Having this feature available through your SMS service would be incredibly useful and would make office life far more efficient. Please add ASAP.
21 votes -
RingCentral unified app (Jupiter) to display presence that is uniform between multiple RingCentral app platforms
Description:We need to have the RingCentral Unified app HUD to display complete presence information (On a call, Unavailable, etc...) of Users who are using different app platforms of RingCentral (ie. RingCentral Phone). Currently the Unified app HUD can only display Available and DND status of Users who are using the RingCentral Phone app. We do not want to force our Users to transition from the RingCentral Phone app to the RingCentral Unified app due to our company's usage policy.
3 votes -
MAM/MDM configuration policies
MAM/MDM configuration policies. Specifically for Microsoft Intune. We'd like to push settings administratively.
1 vote -
wants to receive a notification for a summary of missed calls per day via email.
wants to receive a notification for a summary of missed calls per day via email.
1 vote -
Option to remove the red button notification in the RingCentral app
Option to remove the red button notification in the RingCentral app
1 vote -
Have the capability of answering 2 calls coming from the main company number going to a specific extension at the same time.
This will help the extension to answer to 2 calls from the main company number at the same time.
1 vote -
Multiple group managers
Is it possible for to have more than one manager configured for each user group to be able to monitor their call activity, please advise?
1 vote -
block calls automatically if the calls coming in is not registered on his contacts
cx would like to have a feature that will block calls automatically if the calls coming in is not registered on his contacts like on his apple phone
2 votes -
Dial-by-Name with 2 digit dialing only
They have a user who has a 2 characters last name only and the request to have the dial by name directory press option to allow 2 digit dialing instead of 3.
Behavior: When the caller chooses dial by name directory from the IVR option , they requests for 2 digits/characters to be allowed instead of 3
Step to Reproduce:
Dialed Main number
Choose DIAL-BY-NAME DIRECTORTY
Press 2 digits only and should connect to the user with 2 characters on his last name2 votes -
Ability to Remove Call Recordings
The customer would like to have the ability to remove the call recordings without deleting the call logs while the recording is still within the 90-days retention periodn. They have a customer who has requested this, but they do not want to delete or remove the whole recording from the system. They still want to be able to see that they have had those calls, just not allow anyone to download or listen to them.
2 votes -
Send Google/Apple Maps Links via SMS
Seems crazy that you can't SMS a customer a Google/Apple Maps link to a location as it's getting marked as spam. We're a service based business that travels and meets customers on various site locations. Often times the 'address' given brings people to the wrong location so it's easier to drop a PIN and share the actual hyperlink to the meeting location. See an example below.
2 votes -
all number normalisation / modification
Call numbers that are not stored in E.164 (e.g. in connected CRM systems) should be callable.Specifically, there are customers who currently have systems in which the phone numbers are not entered correctly.These customers cannot switch to Unify Office / Ring Central because the correction would require a lot of effort.The requirement is to convert any phone number into a dialable E.164 format.Example:+49 (0) 8153 1234567 must be converted to +49 8153 1234567.Almost all UC systems available in Germany / Europe support this function.
23 votes -
Push To Talk Roles and Permissions
Push to Talk should have its own role permissions and not rely on permissions from meetings.
1 vote -
presence settings
it would be helpful if we can set on where a specific ext will ring ring if a specific extension receives an incoming call. when the option "ring my phone when any user I am monitoring rings" is enabled the ext will only ring for a specific ext only
1 vote -
The ability to create a "Client" contact list in addition to the "Personal" contact list
The ability to create a "Client" contact list in addition to the "Personal" contact list. The customer wanted to be able to have a contact list for your clients that will show their full names whenever they call.
1 vote
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