11804 results found
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Simplified guide on how to use the RingCentral MVP app
One of our customers would want a simplified guide on how to use the RingCentral app; how to make calls; how to check messages etc. The customer wants a simple printable guide that's available in either the admin portal or the support site
2 votes -
Ability for multiple users to log in on a desk phone
Hi Team, The customer would want to have the ability for multiple users to log in automatically on a desk phone.
1 vote -
Double dialing
one of the users has a carpal tunnel, if the call was not answered it will dial again the number the second time
1 vote -
Name screening feature
To avoid spam calls, when customer is calling the specific number customer should provide their full name and if no name was given the call will be automatically disconnect
2 votes -
Remove the beep which agents hear when their manager starts to monitor their calls
When our manager starts to monitor a call, there is an audible beep which both the client and the agent can hear. This need to be removed as there is no reason a client should hear this. Also, it would be better if the agent did not hear this either. I do not see any reason why this is not removable.
4 votes -
Performance Reports - additional filter for office hours
While the performance reports include the option to filter for day/week/month along with a specified timeframe per day, there is no option to filter for specific hours and timeframes over a longer period, e.g. I want to have a report for a full week or month only considering those calls that were active during office/business hours.
28 votes -
View all teams created by other users even if you're not a member
I know I previously came across a place previously where I could see all the different teams which have been created on our account, but I can't find it anymore. I only see the teams I am a member of - I know there are a number of other teams. As the system administrator/owner, I know there was a place I could go to see ALL the teams, whether I was a member or not...
2 votes -
Show how long someone has had an "away" status
In other apps, such as Teams, if someone's status is "Away" or "Offline" it will show the last time they were available. It might say "last seen 19m ago" or something similar. Could we get this visibility in RingCentral? I've had managers ask me for this so they can see who is abusing their "Accept Queue Calls" toggle button.
2 votes -
Adjust Caller ID reader speed, VM retrieval from Deskphone.
When retrieving VM from Deskphone, the system voice reads the Date, Time, and Caller ID of the caller. The Date and Time portion is OK, but the Caller ID portion is a little to fast, and it is hard for most users to catch the number.
2 votes -
Dynamic Call Queue Membership
Would like to be able to have call queues add/remove members based on dynamic rules. For example, if we have a call queue for our Recruiters, it'd be great to be able to have a rule with conditions such as: Account Enabled = trueDepartment = RecruitingTitle in "Recruiter 1","Recruiter 2"Title not in "Recruiting Manager"
4 votes -
Increase primary members for a call queue
Increase the numbers to more than 10
4 votes -
Manage external apps or URLs for incoming calls - add option for "external calls only"
We use the option to provide pop up information (website) about the customer for our customer care team and it is really usefull. The issue is the URL is opened for every incoming call, including internal ones.Is it possible to add the option so the internal calls can be excluded (I mean the external app or the URL is not activated for internal calls but still work for external calls)?oWould be nice to have the option available for RC Phone and RC Web/App so the option is there for whatever the app user use.
1 vote -
Admin should have options to Resend password to the Users
customer requesting that the Admin of the account should have a capability to reset the password of their users on the portal
1 vote -
Delete Message After Notification Trigger
If we setup message notifications to be emailed would like to have the option to delete the message after the trigger completes or after x period of time. Our last system sent VMs to email and then deleted from the system as its easier to transfer vms through shared folders than through your app at the moment. Similar idea would be for faxes so the system does not have endless amounts of data stored.
1 vote -
Add 'Save' button higher up the role edit section of the Admin portal
When editing roles, it's not always possible to see the 'Save' button at the bottom of the screen - having another button at the top would stop a client from accidentally missing the save button, or moving off the page without seeing that this needs to be saved first.
1 vote -
Preferred contacts
it would be great to have preferred contacts that would ring through or allow message notifications even outside of scheduled work hours, while maintaining all other calls to go straight to voicemail.
1 vote -
Voicemail Notifications via phone call or SMS messages being sent on an interval until the message is viewed.
It is useful for users that are always on the go and have little time to browse through the list of voicemail notifications in the RC app or in their online account. A phone call or text message that is sent on an interval that will keep on notifying users until a voicemail message is viewed.
1 vote -
Hover over likes or hold it will show you liked it in the group
can’t see who likes a post or glip in mobile app can only see on desktop app
1 vote -
Transfer incoming call on desk phone without placing the current call on hold
While engage on a call, I wanna be able to transfer the other incoming call to a different extension without having the current call place on hold.Example:Im speaking with one of my customers and another call came in. I will have a capability to transfer the incoming call to the extension that I want the call to be forwarded.
2 votes -
Allows Voip Number To Ring Together With other phone numbers
Allows the call handling settings to ring the added Voip number and forward the calls to other phone numbersadded to it. The voip is not forwarding the call to the added external numbers.It is considered to answer the call even though it is ringing.It's normal that these automated inbound calls have issues routing to RCbecause RC sends a 200 OK before the call ever reaches an endpoint andthis can trigger those systems to start playing their messages before the users have answered the call.
1 vote
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