9232 results found
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Queue Logon from Queue admin portal
When in the Call Queue maintenance, your user options to not carry into that page, so you can't easily log yourself in and out or put yourself in DND unless you go back to the extension settings. Why not make that upper right hand portion of the screen universal across your user experience no matter which admin pages you are part of?
1 vote -
Disable call waiting feature for calls made to a user extension
Currently calls that are made directly to an extension still rings the 1st forwarding phone of the extension although the user is already engaged in a call. We need to have a feature to disable it, if the user extension is already engaged in a call, the next call should not ring the phone and it should divert to the next available forwarding phone.
38 votes -
Universal Search in Admin Portal
It would be helpful to have a universal search in the Admin Portal for phone numbers and extensions telling us where any number is assigned (ring groups, call queues, IVR key presses, users, phones, etc.). In many cases, finding where things are assigned is very time consuming.
3 votes -
I'd like to be able the schedule conference calls in the future
I'd like to be able to schedule conference calls at a future date, right now I can set up a call immedicately.
36 votes -
Archiver tool - Allow admins to manaully select which users to archive call recordings.
Currently as an admin I have the ability to archive all employees recordings or just myself. If I want to setup a handful of users to archive recordings I have to have that user log in and navigate them to the archiver tool. Downloading all recordings in the company is a lot of data. If I only have a couple teams that want back ups of their recordings then its time entensive to set it up.
1 vote -
How to maintain the caller ID after a blind transfer.
When calls are blind transferred, I do not see the caller ID of the original caller. I only see the internal caller ID.
1 vote -
Bulk User Upload prerequisites/requirements
Bulk User Upload will encounter problems when certain requirements are not completed.Bulk Upload User prerequisites: • Emergency Registered Location (ERL) E911 address • Make use of the unassigned extension first • Always get the fresh Bulk User Upload template from the web portal to prevent instances of a corrupted template Perfect world these prereqs would be the error message, saying these things need to be done first, as this would provide the customer information they need at the time they need it.
2 votes -
Bring Back the Missed Chat Message Preview that arrives in Email. This was recently removed
The Email Digest that gets sent when we used to miss a chat message would display the chat message contents in the email. This was recently changed. Now their is only a Reply fuction but I have no idea what I am replying to.Having this feature helps when we are out of office or in meetings and need to respond.We do not want to install RC apps on our personal cell phones.
14 votes -
The ability to prevent update the task status in case if task is overdue for everyone but creator.
To have the ability, to define only by creator, if the task status is able or not, to be modified by the non-creator in case if task is overdue.In case if the flag=false/disabled the update function is disabled for non-creator users in case if task is overdue.
1 vote -
Option to customize the call wait notification
Add an option to the call wait feature for the phone to ring instead of just a beep and pop-up notification on the screen of the phone.
1 vote -
Export all E911 Address
is it possible to have an option to export all of the E911 addresses we list?
1 vote -
Option to Check size of call recording
If we try to backup all users recorded calls with the archiver, is there a way to tell the size of that data before we try to download it? Recorded calls can be large in size so I want to make sure our FTP server has enough space
1 vote -
Auto reply that number is disabled for SMS
Currently, there is no auto-reply to the sender if the RingCentral number they are sending a text to is disabled for SMS.I am requesting to have a system-generated reply to a sender if the RC number they are sending a text to is disabled for SMS.
27 votes -
Allow Super Admin to view/remove all categories created in RC/Restrict access to create new categories
Useful so there is continuity between all RC users assigned a task. Ability to filter tasks more efficiently. Currently no way to delete categories once created and anyone can create new ones at any time. This is causing confusion, and it would benefit all users to have a uniform category section. Recommend Admin/Super Admin editing privileges only.
2 votes -
Expand the video messaging
We just got the December update allowing videos to be messaged within the mobile app. It's great. But we want to have this ability within the desktop and the ability to video text people outside the company
3 votes -
outlook contact
I am using RingCentral Phone (phone icon) and I am not able to view my Outlook Contacts (even though I have installed Outlook on my computer)
3 votes -
I am wondering if there is a way to get a call bank of numbers that are hard lines that we can call from so that a caller ID can be set ...
...up and have our call score be set lower.. So we have been working on finding a way around soft phones being marked
with an auto 80 phone score. We have a lot of outbound calls that are
marked as unknown or it is just the number. From what we have found this is
really common and there is really no way around it besides paying your
phone provider to show a better caller ID. I know our CNAME is set and we
have been registered with all phone providers. What we want to know is if
making a call…1 vote -
"ignore" button on Google Extension sends call to voicemail and is linked to the RC App?
When you have the google extension and the RC App opened and that a call comes in, if you click on "ignore" on the google extension the RC App will still keep ringing and you have to also click on "send to voicemail" on the Rc app. Is it possible to link both apps and if "ignore" is clicked on the Google extension it also sends it to voicemail on the RC App.
1 vote -
Move Disabled user to Unassigned extensions
Would be a wonderful feature if we could move a disabled user over to Unassigned extensions so that it would be easy to reassign to a new user and to keep all unassigned extensions in 1 location.
1 vote -
List of Wifi Supported Phones
You currently have a list of phones that are supported on the support site but it would be beneficial to know which of those are Wifi phones.
1 vote
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