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  1. Background:We would like to be able to Delete all Of Users Chat/Message History at Once, so that we can use the extension for the new employee. This could help so that users settings would be followed by the new user and extension would be kept on the same call queues and forwarding. We do not want to manually delete the user and create a new one.

    5 votes

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  2. THIS IS URGENT! It affects RingCentral's long-term ability to sell into larger accounts.In large organizations, the person that negotiates the deal isn't the person that sets up users, and that person isn't the person that assembles, distributes and tests desk phones, and that person isn't the end-user.In order for the person distributing phones to be able to test outgoing calls, the extension must be enabled by adding a password and PIN. However, once that is done, there is no way to bulk send invites to the end-users. You have to do a Reset & Assign on each extension, which is…

    7 votes

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    Under Review  ·  2 comments  ·  Application  ·  Admin →
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  3. Please add as an option for (1) multiple call queues to be selected under the company wide custom rule section of the portal's auto receptionist, and also (2) forward to external number. My caller needs all calls to be routed to at least 5 queues during the weekends only or to an external number right away without going to any individual extensions to setup forwarding there. So far we are unable to do so as the custom rule only has limited to 1 extension, 1 call queue, voicemail or announcement only which greatly limits their business.

    2 votes

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  4. Users have a hard time remembering passwords. From all other admin portals I can send a password reset to the user. I would like to be able to do the same things from Ring Central. I don't need to manage their password.

    5 votes

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  5. It will benefit the business where in customer's are not only reaching them through call but also sending SMS. It will also notify their customers through text if they are not available at the time. It should work like the auto reply and forwarding in email.

    25 votes

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    Planned  ·  0 comments  ·  Application  ·  Admin →
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  6. Assigning the super admin to an extension rather than a person makes it impossible to change as needed. If the super admin leaves the company, then the current procedure would require another staff person to change their phone number. For employees that have had the same number for years, have it listed on their website and business cards, and have given it to clients for years, it is not reasonable to have them change their extension.

    8 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  7. There should be an option to be able to place calls on hold and answer other calls on the same phone. Right now because 3 phones share the same main line I'm having to run from one desk to the other and place on hold even though their all calling the same line. Its very inefficient.

    5 votes

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    Under Review  ·  2 comments  ·  Other  ·  Admin →
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  8. ...s available.. Need to ensure RingCentral remote control during screen sharing is only enabled for IT - currently seems like an all users/none option is available. Understand that access will need to be temporarily granted for target user/machine that's sharing; however, maybe there's a good way to make it temporary - so long as a user in "RC Remote Control" group is the admin taking control.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  9. We want to request to have a feature that will automatically arrange the physical side car list on alphabetize order without the need to do it manaully on the Presence settings of the user extension.

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  10. Would helo with the produtivity. Agent doesnt have the option to decline and no delay in call being picked up.

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  11. You need to improve the verbal to text messaging system currently used. Almost all of the text messages have errors, some as much as 20% of the message is incorrect. Examples would be "Getting mentioned does have a wonderful cattle on the status..." and "I hope it's not to proceed." Instead of "I hope it's not too pressing". I have verbal to text messaging on my Verizon cell phone and they are almost always 100% accurate.

    5 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  12. Bring call queue management into the app. It's frustrating to move back and forth between the app and the web page, especially on a mobile device. calling from the web page does not work, nor does listening to the voicemail.

    15 votes

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  13. There needs to be a way for admins to delete bulk messages.

    126 votes

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  14. Right now, anyone on our team can create a team channel. This had proven to be very ineffective, a distraction and just super cluttered for all users. I would love to see only admins be able to create team channels. Thank you!!!

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  15. Today we have a list of all call histories. However, we don't have a view of call hostory of a specific contact. So, the use case would be like:I go to the call log screenI tap one of the records I'm able to see all the call history of this specific contact

    1 vote

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  16. Need other options besides PDF. Would like JPEG or PNG.

    1 vote

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    Under Review  ·  0 comments  ·  Fax  ·  Admin →
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  17. To be able to have a one year range for the downloaded call logs content

    1 vote

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  18. Have a designated filter in the call logs for monitored calls and an in depth data if the call was successfully joined/barged by the monitoring extension.

    1 vote

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  19. Permanent deletion is not a good idea.

    1 vote

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  20. One of our agent will going to call out to let say Texas, But I dont want to show my number on the caller ID, Instead I want them to see a Texas number as the caller ID. So i have to search those numbers for Texas number and its too long to scroll on those list. What we are trying to ask now is there any way to search that list faster, or any way to quickly change the number for the caller ID

    4 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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