11040 results found
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Monitor calls that are in conference
id like to be able to monitor the calls my agents are making when in a conference call
13 votes -
Super Admin can unauthorize any user from using the main company number at any time.
When you are using ring central for all means of communication for your clients it's a critical situation that which user is allowed to make outbound calls using the main company number, Yes every user have there own primary number but they can change it to main company number from my caller ID at any time. So I purpose to allow Super admin to authorize or unauthorize any user at anytime from using the main company number for making outbound calls.
3 votes -
Outlook Contact Sync with Subfolders
Currently, when syncing the RingCentral App with Office365 Contacts, the only contacts that are pulled are from the primary contacts folder, not the subfolders that a user may have created.It would be useful to eitherProvide for the ability to choose subfolders to sync with from the RingCentral AppJust recursively look in the subfolders and sync everything within RingCentral.
34 votes -
Internal Caller ID
When the Incoming Caller ID Display is set to called number and internal caller ID the extensions calling 1 another will have the Incoming Caller ID displayed is the extension they are calling.
For example extension 101 calling extension 109
the displayed caller ID is 109Customer would like to have exception on the internal calls when Incoming Caller ID Display is set to called number
13 votes -
Contact searching by location
We can search contacts by name or Extension but have multiple locations and it would be nice if we can search by office. For instance, I would like to see all the staff and their availability in Office A. It is a field that is filled out for each user profile so it should be searchable.
4 votes -
Initiate call from software to any RC device
You should be able to look for a contact in the RC software on computer and then then when you click on the phone option have the ability to click and initiate the call on computer application, deskphone or app on cell phone. For instance, I would like to look up a contact in the computer application and click on them and call from my deskphone or cell phone app. We did this on our old Mitel system so I know it can be done.
4 votes -
Ability to Park or Hold a conference Call, and leave all other parties connected, and not be on hold.
Party initiating the conference call,may at time need to answer another call, or whatever would cause them to need to leave the call momentarily and be able to return to it. Likewise, If other parties hangup, the conference call would be dropped from hold or park.
5 votes -
Upload Corporate Contacts to phone
Uploading corporate contacts to the deskphone would be very beneficial, manually adding the corporate contacts from the phone is a very time consuming process. Even if we would be able to download the contact list and then upload them to the phone via a USB port would faster.
3 votes -
Provide more context for Cold Transfer/Blind Transfers so the person receiving the transfer can answer the call correctly
Use Case: Users answer calls and then blind/cold transfer the call to other users. Blind/cold transfers use the ANI and Caller ID of the person performing the transfer.Impact: The person receiving the blind/cold forward is unaware that the call is a forward. They handle the call thinking that it is a direct call from the transferring party. They are not contextually aware that it is a transferred call or who the original caller is.Feature request: Add context to blind/cold transferred calls so that the person receiving the transferred call can understand who the original caller is and who's performing the…
8 votes -
Add Call Parking feature on 3rd party assited provisioned phones
We need this feature badly. We are deoplying hundreds of new extentions and need this feature for business work flow requirements. Without this it is stopping us from using RingCentral and and force us to consider alternative providers.
1 vote -
Permanently block the Fax ID
Need to permanently block the FAX ID even if we choose a different number to send out a fax. What is happening now is the fax caller ID settings will only apply to the last phone number being selected on the FAX ID and once we choose another caller ID for sending the fax then the setting from the admin portal will be changed from Blocked to the phone number he chooses to send out the fax
1 vote -
Monitoring RingCentral logins for RingCentral App, Desktop or Web.
Customer requested for a feature that will allow her to monitor who are being logged in in her RingCentral accounts and should have an ability to log them out if necessary using RingCentral App, Desktop or Web.
1 vote -
Quick contacts access when transfering a call (Desktop and Mobile Apps)
We can add company contacts to our Quick contacts access but when we receive a call and want to transfert it to someone else, we have to search the contact in the global list again. If we could have the possibility to access our Quick Contacts from there, it would save some time as it's when we are on a call that we have to redirect it the fastest way.
5 votes -
Company Name to show when the calls are forwarded to third-party numbers
The customer would like to request an additional feature which is to show the name of their company when someone called their main number or a direct number and forward it to their party number.
2 votes -
Ability to identify missed calls to the direct number only when in a que
Can you please find a way to be able to tell which calls were missed in a que and which calls were missed to that direct number. Que calls get answered by other members but when missed calls come in to direct numbers we need to be aware so that they get called back.
2 votes -
Pop up window for Internal Messaging
When a IM comes through, I would like to get the conversation in a pop up window that stays open instead of the icon flashing.
5 votes -
Ability to Duplicate User Groups-Copy Members from Existing to Create a New User Group
At this time there is no way to duplicate an existing User Group, or copy the members to create a new one in an easy step. When you have a large User Group, we are manually adding the members individually. We have some departments that have a large amount of Members with multiple managers that need access to or another created with the same members. It would also be nice to be able to assign more than one manager to a User Group.
5 votes -
Utilize the intercom feature without having to dial user extension
We would like to have the ability to press "Intercom" then press a user extension rather than having to look for and dial the recipients extension.
7 votes -
Call Queue Direct Number for Users in Queue
There should be a template created for call queues where members added to a call queue automatically get the Outbound Caller ID on their profile to be the number for the call queue. This would be useful for bigger institutions that utilize many call queues and constantly have to go into each user's settings to change their outbound to reflect the call queues number. Right now, Ring Central only has the template that applies the users direct number; however, the members of the call queues direct number is not usually the call queue number but a temporary number.
7 votes -
Alert when too many calls are in queue
Hello, Is it possible to create in Live Report a feature in which an alert would be sent to admins when too many customers are in queue ?Thanks !Best regards,
1 vote
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