11041 results found
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Enable Archiver Audit Trail Timestamps
Hi, TeamPlease consider adding Archiver to Audit Trail TimestampsWe need to identify who or which user have Disconnected or Connected the Archiver.Also, any status changes should automatically send a notification to the Super Admin or mutiple email whether an Archiver was Disconnected or Connected,The Archiver status is very essential for some business where they have ti keep important call logs & recording. A notification / Time stamps to the users whether it was Disconnected or Connected by someone or Disconnected due to change of Archiver credentials would help them manage it and prevent loss of impotant files. Thank you.
2 votes -
Centralized viewing of voicemails, texts, call logs, contacts
Our company would greatly benefit from the ability to share data and viewing permissions for all numbers. Especially if we can go between a "teams/multiplayer" view which has tags and internal tooling to show which person interacted at which stage and a "personal" view that shows only your interactions.This feature was assumed by us with the name "RingCentral" and is easily our biggest disappointment with using RC.
2 votes -
Options to view all available licenses that shows the phone numbers via Service Web.
The customer would like to have the option on the interface of the Admin Portal under Licenses and inventory that they can easily find their available numbers by clicking it instead of adding the numbers manually under reserve number.
1 vote -
Missed call notification for call screening.
One of our users is requesting to have a feature to disable the missed call notification for those calls who hang up during call screening.
1 vote -
Integrate all user numbers to reflect main extension
When we are in our apps individually logged in, it shows that we have missed calls when the call was answered by another team member. This causes issues for our business as we look at missed calls & return them if notified.
1 vote -
Make Mobile Phone App compatible with Blue Tooth Hearing Aids.
My boss has blue tooth hearing aids that are compatible with his iPhone, but the Ring Central App does not recognize the Hearing Aids as a BlueTooth device. Does the App, when working on an iPhone, have blue tooth capability? What blue tooth products, i.e,. AirBuds, BlueTooth Hearing Aids, etc., are campatible with the Ring Central Mobile App?
13 votes -
Abandoned Call Definition
I would like to be able to change the definition of what is considered an abandoned call. We have callers who call for one or two seconds and then hang up. I would like for those not to count as calls to avoid having calls that were impossible to answer listed as a negative for my team
3 votes -
Show Presence as Not Available once call is initiated instead of waiting for call to connect
At the moment, if a user picks up their phone to dial a call, either from the desktop application or desk phone, they still show as available until that call connects. It would be most helpful if they showed as Not Available once the call was initiated, so there was not this in-between time from moment of dialing number until all is connected before they show as Not Available.
11 votes -
Voicemail should not be sent/saved if no key was pressed to reduce spam voicemails.
The customer is getting spam voicemails. These are 20 sec of silence voice messages. If the spam calls cannot be blocked, there should be no way for spam call to leave and send voicemail.
5 votes -
option to send fax to email via glip
to have an option to send fax to email via glip
1 vote -
Option to remove Managers in call Queue not just simply changing the managers
As per screenshot, it cannot be saved without any managers in a call queue.
1 vote -
Exclude an extension number from being dialed from within the name directory
In our scenario, message-only extensions are only used to receive faxes. Patients have been able to dial random numbers while in the phone tree and leave voicemails on a specific message-only extension. These voicemails will go unanswered, as they are not even being left at a location in the same state. The ability to exclude these message-only extensions from being dialed would be ideal
12 votes -
Hide EXTENSION from the Contact List
MESSAGING / TEXT / SMS - When searching for a team member in the Contact list you can either send a message to their Extension or their assigned numbers. It is possible to hide every number EXCEPT the extension.Would like an option to hide the extension so that the contact list is just a list of personal numbers. Sending some messages to the extension, and some to the contact number makes multiple, confusing places for messages to live. Messages that are sent to extensions instead of direct numbers are not tracked in the billing exports for compliance reasons.
2 votes -
Able to edit/Add contact of ongoing call
Customer requested to check if we can add a new feature that will add the new contact while they are on the call of the person or customer and add notes using the RingCentral Application.
2 votes -
Include the Title/company name on the missed call layout
The customer check if we can include the company name on the list of missed call information not just the name nad phone number so that it is clean and they can prioritized the outbound schduled depends on the information on the missed calls
2 votes -
Ability to block short code numbers the same as blocked phone numbers
Although a short code number has been added to blocked numbers on our operator extension, my users are still getting spam texts from the number. Please add the ability to block these. Furthermore, when I add a short code number to the list of numbers to block, it prefixes the number with the number 1.
39 votes -
Disclaimer playback during a call
During a call (not at the start of a call) a person may need to play a legal disclaimer or other pre-recorded audio clip. It would be nice if the caller could trigger the audio clip playback during the call and then return to the call once the audio clip is over. Please note, that if this is a recorded call, then the audio clip should be included in the recording as well.
8 votes -
Call Hang up due to Call Screening
I have call screening turned on. Callers that hang up on the call screening are ringing my desk phone one time most of the time, and giving me a missed call notification. This should not happen. How do I prevent calls from ringing my phone once?
1 vote -
ability to save and change the number to the billing contact information they want to put in.
They are unable to save the contact number of the person who is in charge of their billing. although that number is active.
1 vote -
Play Call Recording Announcement for Outbound Calls
Being a healthcare facility and having to adhere to HIPAA guidelines, we were excited to see RC have an option to automatically announce calls were being recorded when we call our patients, however, this is causing huge issues as when we dial out to an external number, we on our end hear our recording that states the call is being recorded and if we wish to not be on a recorded line to hang up. While that is playing the patient we called has already answered the phone and is talking. So now we have the recording playing over the…
13 votes
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