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  1. Restrict Specific Numbers for Security or Work-related Reasons; basically, enable restrictions or notification rules for specific outbound dials. For example, an employee is constantly and improperly making calls from their account to a personal friend or to a client and this is severely/harassing interrupting their work- counseling and direct confrontation with the employee has not resolved it on the honor system- we need to be able to monitor or restrict an outbound call to a specific number from a specific number.

    10 votes

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  2. It would be nice to have a setting to allow all calls to go to voicemail when in meetings, whether they are virtual RC meetings or in person meetings so anything in say a synced Outlook calendar would be able to set phones to DND.

    42 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  3. Useful to log faxes & contents for more than 60 days.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  4. Smaller businesses could benefit from having fax & voicemail in-app messages sent to all members of a call queue. Currently, the system is limited to one person being assigned in-app notifications, with email only notifications sent to other call queue members. A small business needs all members of the admin team to be notified in one place to reduce the number of platforms needed to conduct everyday business.

    1 vote

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    Under Review  ·  0 comments  ·  Fax  ·  Admin →
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  5. As a pickup member it will be really useful to be able to see a presented call label change from 'To Main Menu' to the 'Agents Name' when external callers dial our main company number and dial an agents extension.This will help pickup members ascertain whether to pick that call up or not based on which agent the call is destined for.

    1 vote

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  6. Once a physical phone, in this example, a Polycom VVX450, has been provisioned, the default password is changed. Once the password has changed by provisioning the phone, customers are required to contact support to get the new password so they can factory reset the phone. This is a burden for customers to do. Can we make the new password after provisioning available somewhere in the Admin Portal for our customers to access, instead of having to call support?

    1 vote

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    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  7. We have multiple users opening messaged on the same app. We use main business phone number to receive all the text messages. When one of the users reads the message and realizes it was not for him we have to send a group text message to let others know that they opened the message. I can only unread it on my phone app not no one in the team can unread it on the desktop app.

    1 vote

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    Implemented  ·  0 comments  ·  SMS/Text  ·  Admin →
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  8. Had some major issues with users traveling to different locations using 2FA - support was unable to resolve other than by turning off 2FA for the whole account. Would it be possible to have the 2FA settings be applicable per user / line?Thanks!

    6 votes

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  9. We integrate RingCentral into our email and calendar, but sometimes meetings end early, and even when the call is over, everyone's status is still red until the end of the meeting. Would it be possible to have the meeting owner or someone be able to end the meeting early so everyone's RingCentral status goes back to green?

    7 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  10. Calendar presence should not allow incoming calls in the app if in meeting status.This feature will help especially if in a meeting and not to receive calls. Status was automatically changed to in meeting thus it helps if this feature will be implemented.

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  11. Hi Team,Please find time to check and update the Fax render tool to support more fonts from PDF Files. currently, if an original PDF file uses Arial font (see attached Original PDF.pdf), all entries with Arial font will not show once the fax has been sent (see attached Sent Fax.pdf). Fax will only be shown properly if the original PDF file's fonts are changed (see page 3 of fax with fonts changed). We would to send faxes as how it was received via PDF, we don't have to change all fonts prior sending the files as faxes.

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  12. Need the ability to program softkeys outside of the GUI which resets daily

    1 vote

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    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  13. Please create a way to disable users' ability to make outbound calls through their voicemail on an account level.

    18 votes

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  14. Allow for the ability to assign a default user template upon creation of a user.

    4 votes

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  15. Similar to Entcom-I-69 I believe, but we have a workflow need for staff using the web interface to check a queue voicemail box to be able to then forward the message to a phone extension, not an email.

    3 votes

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  16. ...to continue and allow the originating user to disconnect. Call Merge from the RC App needs to allow the merged callers to continue the call when originating user disconnects. Currently call abruptly drops when call merge originator disconnects. When the originator uses RC App Mobile, "the caller has disconnected the line" message is heard by the merged participants and call ends. Confirmed this on RC Phone 21.2.0 / RC App 21.2.10.948 Desktop (MacOS) and RC App Mobile 21.1.20.536 (Android).As a staffing company, RHI merges calls allowing introductions of the merged parties and the originating user needs to drop. This behavior…

    42 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  17. We have a large scale deployment of RingCentral and have hit a few system/soft limits in the past.It would be great if admins could be notified in advance of when a limit is about to be reached. This would allow us to log a request to increase the limit well before we attempt to create a resource and get an error.

    1 vote

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  18. I'd like a delegator role to be made for people who set up a lot of meetings company wide. such as HR and recruiters. the role would just automatically add the user as a delegate for every employee of the company, or for specific branches like the other roles.

    1 vote

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  19. When you filter in the audit table for "Disabled" you also get the "Enables"This is not operating as intended so it is considered broken.The current solution is to download the list into Excel then further filter out the Enables.???

    1 vote

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  20. Hi. I am looking for a way to essentially set up a "speakerphone button" (or control-key shortcut) when using RingCentral app on my desktop. Normally, I like to use the headset mic and earphones. But sometimes I'd like to use a "speakerphone" --- actually my Logitech webcam mic and the computer speakers.RingCentral remembers the different default audio mic/speaker source between phone and video. I'd like to have a way in phone settings to set default audio sourceA and default audio sourceB. I'd like to have a one-button toggle to switch between the headset mic/speakers and the Logitech mic/computer speakers while…

    5 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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