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  1. As a refuse hauler dealing with a couple thousand customers, it would be beneficial to be able to upload a CSV file of our clients on routes to send a text message from RingCentral that all would receive at the same time. Alerts reguarding Holiday pickup schedule, route changes, and past due bill.

    3 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  2. The current process of saving the picture is complicated as per the customer.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  3. Would it be possible to add a folder to the deleted Users on the Admin Portal aside from checking it to audit trail only.

    1 vote
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  4. be able to support setting up textel integration instead of just referring to textel support

    1 vote
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  5. When calling internally, have an option to disable user greetings.

    4 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  6. Currently call logs are sent by email at a fairly random time (perhaps the time of day when originally set up?). It'd be good to allow for a time of day (even a select menu for each hour) which would mean fewer "In Progress" calls are included if set to be middle of the night.

    5 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  7. We have no main company phone number. I recommend allowing the caller ID label "Main Company" to be edited or removed. This will prevent people from assigning an outgoing caller ID number that is not their site's when they think it is.

    10 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  8. 7 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  9. Caller calls the main numbercall goes to call queuecall queue members will ringonce a call queue member answers the callthe member user greeting will play

    2 votes
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  10. trying to stream music through the intercom and when they need to announce the music can be stop.

    2 votes
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  11. After a fax is sent, then download it (using icon on right). It defaults to downloading to the local PC Downloads folder. However, in a business environment, we must be able to customize this to download to another drive and folder. Storing to local PC is not good.

    4 votes
    Under Review  ·  0 comments  ·  Fax  ·  Admin →
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  12. SFDC case number:16973316SFDC case link: https://rc.lightning.force.com/lightning/r/Case/5002H00001SYKogQAH/viewCompany: Jmac EnterprisesRC UID: 58288377 (19 lines) PSTCurrent Total MRR: USD 1,111.03Name Janel EngerAccount Name Jmac EnterprisesEmail jenger@shipldi.com

    3 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  13. Some customer are using N11 dialing to operator for their business needs

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  14. The 2FA call says to use the "four" digit code, but then gives us 6 numbers. The form requires 6 digits, so it works, but...

    1 vote
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  15. The request is to add something like a recycle bin where delete numbers can sit for ~30 days before they get wiped from the account. Admins have to do a lot of moves, adds, changes, deletes and there is a chance that they might delete a DID by accident. There is no undo button when a number has been quickly and accidentally deleted. Phone numbers in the Recycle Bin should still have the last DID name it was assigned. Additionally, phone number in the Recycle Bin should show what it was last assigned to. Admins should be able to restore…

    7 votes
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  16. I would like a feature to block faxes with specific words in them as the spammers just use different numbers to get around one specific phone number being blocked. Every week there's Roofing, Gutter Cleaning, Psychic Workshops, Inner Healing and so on. It's time-consuming to have to block individual numbers only for the same scammer to fax us the following day on another number that isn't blocked.

    2 votes
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  17. We have callers constantly pressing the wrong (first option) on the call route. When you call some companies, you cannot proceed until all options are listened to. I think this would be a really good feature to be added.

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  18. i would like to be able to upload an excel file in the chat and the folks int he chat can open the file with me and make edits at the same time. Exactly like Microsoft teams. If I can get that, I can replace teams all together

    2 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  19. The Microsoft/Office 365 global address book consists of "mailboxes" (@domain) addresses and external address "contacts" (vendors, friends, etc...). Only the mailboxes show up in the ACO desktop and web app. For some reason the ACO isn't able to connect to the "contacts" in the GAL. Personal addresses created on a user by user level show up but not the "contacts" that are shared throughout the company in the GAL.

    7 votes
    Under Review  ·  2 comments  ·  Contacts  ·  Admin →
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  20. Shared Voicemail allows administrators or end-users to designate other end users in the account as co-recipients of their messages. This improves business efficiency and communication between an organization’s employees. This feature is in open beta.New messages received and any action taken by a co-recipient on a message will have the same effect as the mailbox owner having taken that action (e.g., listening to the message clears its “New” status). Messages can be deleted by the owner or any of the co-recipients.NOTE: The option will be available upon request. Please contact BT Cloud Work Support to enable the feature.

    3 votes
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