9677 results found
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SMS/Text Templates
Be able to set up text templates for recurring texts used by team members
80 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hi all, this is now available for desktop and mobile app in a Beta state. Learn more about this functionality here.
Thank you!
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Alert for when someone is on hold for extended time
It would be great to have an option to ring the phones back let's say after someone has been on hold for 1 or 2 minutes. In case they have been forgotten about or just as a simple reminder.
12 votes -
Technical Capability to Move and Share Tasks to Other Windows/RC Users and For Assignees to be Tagged in Their Own Window
One (1) task is shared by multiple assignees (RC Users), several departments are contributing to fully accomplish 1 task.In the old classic app, RC Users can share/move tasks to other RC Users' windows/glip. In the new app, we are unable to share/move the tasks.Additionally, in the new app, if we are adding assignees to a task, the new assignee/s will not be “tagged” in their own RC window; hence they will not have visibility to the task, consequently increasing the probability of not seeing and completing the said task/s.Who would benefit from it?Our Clients: Promises will be fully delivered by…
28 votes -
Make RingCentral Support Cases Useful
Currently when looking at existing/completed cases, it has very minor details. i literally have a case that is closed and the only thing in the case is the automatic responce from opening the ticket. at minimum, all email communication regarding the case should be provided on that case log. not being able to reference the case makes it extermely difficult to provide good service to my end users. if there is a common issue i cannot look at case logs and provide the solution to past problems. I have never seen a ticket/case site that doesnt tract communication between the…
1 vote -
Set more than two Display Settings options
It would be very helpful to our agents to see more than two Display Settings options at a time. For example, Queue Name, CallerID Name, CallerID Number, and Phone Number would all be wanted by our agents -- all four options at once. Thank you.
1 vote -
Individual Call Ques w/in an IVR - User Toggle On/Off
Aloha.It would be benificial for a user to be ablet to toggle accepting calls from an assigned call que. Currently their is the ability to toggle off all call ques, but not individual. Please feel free to reach out to me for further details on the exact request.
1 vote -
Show call groups user is assigned to and add/remove call groups from the user account page
In general, I really wish the user's account page resembled AD a bit more in terms of the information present in one singular location.Id like to be able to open a user's account and see all the call groups that that user is in. While we are at it, if you could add/remove the call groups from the user's account as well as the call groups page, that would be fantastic. Think "Member of" for users and "Members" tab for groups in AD.
2 votes -
Send unanswered call in queue to IVR instead of VM
After the maximum wait time is reached, I would like to be able to send a call in the call queue to an IVR rather than the voicemail of that queue.Right now, the only option that I have is to send the call to voicemail.
8 votes -
Enable ability to add call queues to templates for new users
Adding this function would save an immense amount of time when a new agent is added to the system. At the moment, when I add a new user, I have to manually go in to each queue and add the new user via the Call Handling & Members sub-menu. We have over 80 queues (and counting) and this is extremely time consuming, especially if I have more than one agent starting at any given time, which is going to be taking place in the near future.
21 votes -
Dial by Name directory by site
Currently dial by name directory is for the entire orginazation only. It would be helpful to have dial by name directories that only list peolpe at a specific site. We have offies all over the globe. Callers in Europe don't need US employees listed in the dial by name directory.
28 votesImplemented ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This feature is available. To learn more on how to implement, refer to this Knowledge Base article: Configuring the Dial-by-Name Directory in the RingCentral Admin Portal -
Can you please add a functionality that will allow my clients to just dial *and 4 numbers example - *5626 then it will connect to my com...
...pany main number like a shortcut.. Can you please add a fictionally that will allow my clients to just dial *and 4 numbers example - *5626 then it will connect to my company main number like a shortcut.
1 vote -
While in a direct call my, status is "on a call", a queue call will still ring in; I would like an option to not ring.
While in a direct call my status is "on a call", a queue call will still ring in. If DND is on it will not. Is there a way to have the phone NOT ring when the person is already on the phone?I would like an option that IF I am "on the phone" : 1) Allow incoming calls to ring (as is today) 2) Do NOT allow incoming calls to ring 3) Reduce volume or ding,ding,ding instead of ring on incoming calls.When I am on a call with a customer and the phone rings in my ear, I often…
12 votes -
SMS Text messages arrive split
Longer text messages that are received get split into multiple messages. Why? Why can't they be displayed in the correct order?
1 vote -
Add ring group to call queues
Please add ring groups to call queues, it is not acceptable to make all users receive the call because they are using the app. At least make it to where we can create Ring Groups within the call queue OR to where we can forward calls from the app to another extension using the app
23 votes -
drag and drop attachments to new ring central app
it is easier to attach files to faxes this way
18 votes -
Option to separate SMS on main and direct number
I. have a main office number and a secondary number. I'd like to use the secondary number to communicate with my staff and would like to know if there's a good way to separate those texts received to the main number from the ones received to the secondary number in the app
5 votes -
Paging system to ring when phone rings either 24/7 or after hours
We have an Employee line that can't be heard unless near the phoneThis line rings a single phone that often goes unnoticed by our day shift crew and our night shift crew due to loud machinery or not being near the phone. We would like to be able to have our overhead paging system ring in addition to this phone during specific hours, to grab our employees attention at night or during the day which ever hours we set this line up for.I was assured during testing that this could have been achieved prior to signing up with Ring Central.
3 votes -
Numéro groupement affiché après redirection vers numéro externe
Bonjour,J'aimerais, lors d'une redirection d'un groupement intégrant plusieurs membres vers un numéro externe, afficher le numéro du groupement et non le numéro du membre.Cela peut servir notamment lors d'un enregistrement sur un partenaire externe, voire d'urgence (PTI), et de ne suivre qu'un seul numéro.
2 votes -
Include time and jump back option for Quotes.
When quoting a message, it would be helpful if that quote included a time stamp of the original message, and a way to jump back to that part of the feed.
2 votes -
Contact Broadcast - Pager for Emergencies
It would be a great feature if, instead of only being able to send a text message as a broadcast also being able to create a page or broadcast to each phone. Somewhat like an "amber alert" so if there is an emergency in the building we can share that with the entire staff.
8 votes
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