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Phone & Messaging

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10696 results found

  1. Yealink W76P Cordless Phone with 1 Handset to have call waiting featuresfor the benefits of the account using the device to accomodate the incoming calls

    1 vote
    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  2. It would be useful to have limited extension phone that would autodial an extension ie operator. This would be used in a lobby area where they would need to speak with an operator before entering.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  3. Please consider adding classes of service to enable and disable certain functionality per user. This can prevent a lot of unwanted behavior on the Ring Central platform created by new users changing settings without realizing what they do.

    1 vote
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  4. For users who deal with a lot of phone menus it would be very nice to either have an option to default to number pad when calling or have a keyboard shortcut.

    2 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  5. It would be nice to have the option to hide contacts list from certain users. Not all users need to have direct access to a company's CEO for example.

    3 votes
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  6. Currently numbers assigned to call queues are not available to be used as outbound caller ID numbers in User Settings templates. They appear in individual user settings, but when you are editing a template only site-level numbers appear. If you have numbers that point directly to a call queue, it will be likely that you will want that number to be the outbound caller ID number for members of that queue, and we don't want to have to set each user's caller ID separately without being able to use a template.

    58 votes
    Under Review  ·  5 comments  ·  Call Queues  ·  Admin →
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  7. The request is to decouple the "Apps" permission from "Message Tab Shown in Main Navigation" and assign it its own unique security role permission.
    Current limitations: The "Apps", "Workspace", and "Message" tiles are all tied to the "Message Tab Shown in Main Navigation" permission. There is no way to provision security role access to "Message" without also showing them "Apps" and "Workspace."
    A related feature request would be to decouple the "Workspace" permission from "Message Tab Shown in Main Navigation" and assign it its own unique security role permission that is separate from the one for "App" and "Message."

    3 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  8. if the line / phone is activated you have the option to disable and then reset and assign the line /phone but if the user never activated or it is a generic line then there is no quick option to reset and assign. you can just put in new user name and e-mail and send invite but this does not clear voicemails or e-911 info.

    11 votes
    1 comment  ·  Admin Portal  ·  Admin →
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  9. please implement a feature that allows an auto response for texts when our business is closed

    4 votes
    Planned  ·  1 comment  ·  SMS/Text  ·  Admin →
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  10. Add auto text when we are not at work. I shouldn’t have to send texts to remind my patients that I’m off after 5:00pm.

    1 vote
    Planned  ·  0 comments  ·  SMS/Text  ·  Admin →
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  11. allowed you to have several generic voice messages set up. For example, “I’m a management recruiter specializing in _. I’m working on an urgent search that I’d like to discuss with you. Call me at () -_.” When you called, if the person didn’t answer, you could say, “Good morning, Joe” and then dial a button that would immediately engage your generic voicemail. 

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  12. Allow for either an automatic fax reply to be sent as confirmation for a received fax, or allow for the option of sending a fax received confirmation directly from the message email where the documents are downloaded.

    5 votes
    Under Review  ·  0 comments  ·  Fax  ·  Admin →
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  13. Please add a feature to automatically disable or complete the automatic call recording for audio call when switching to video call using RingCentral appCurrently, if the automatic call recording feature is enabled on the user and he wish to switch the audio call to video call, it doesn't work unless they will end the call.

    5 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  14. the only way for us to block unwanted/ spam sms or mms is blocking the full 10 digit phone number. Hoping we will have a feature to block or filter special numbers, spamlikely numbers, or number less than 10 digits.

    31 votes
    Under Review  ·  2 comments  ·  SMS/Text  ·  Admin →
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  15. Ability to disable pop up rating after a call. Not all customers wanted to have this feature and should have an option to disable.

    3 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  16. As of now, attachments for SMS and faxes can only be sourced from local drive/computer, which is unsecured. Unlike Direct Message/Teams, where it can be set to Google drice, computer, One drive, etc..

    3 votes
    Under Review  ·  1 comment  ·  SMS/Text  ·  Admin →
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  17. Having your business registered on a CNAM database increases the answer rate of calls substantially and is being offered by many competitors in the UK market. This needs to be added ASAP or you'll lose clients to other services

    4 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  18. Admin must be able to control whom to allow and whom not to allow to chat one on one.

    4 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  19. Request is for the ability to prevent individual users from Blocking calls, as it could be seen as a risk if a legit number is spoofed, then blocked, then the real customer calls in with a claim and is blocked. Currently, Service Web is not granular on Blocking and the App seems to have the ability on its own. Some may want only admins to have this ability.

    7 votes
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  20. We would like to be able to see calls come in through a call queue even if the user is on an existing call.

    6 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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