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11247 results found

  1. Only allow access to Call recordings to Users who are in the call

    If a call is intercepted then the person who intercepts can not listen to the call recording. However the person assigned to the original extension can listen to the call even though they didn't pick it up. So User 1111 calls Users 2222 but the are not there and User 3333 intercepts the callUser 1111 can Access the call recordingUser 2222 Can Access the call recordingUser 3333 CAN NOT Access the call recordingIf User 1111 & User 3333 go on to discuss private information then this is directly accessible by User 2222 which does not seem appropriate.In contrast if a…

    5 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  2. SMS one direction only

    Please add the option to allow SMS in one direction (Receive and block sending. or Send and block receiving)

    7 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  3. It would be nice to be able to turn off certain tabs like company or device tabs in contacts.

    It would be nice to be able to turn off certain tabs like company or device tabs in contacts. 

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  4. SAR TLV to support SMS

    10dlc TMO uses SAR TLV which at this time is not supported for BW Messaging API product

    1 vote
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
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  5. Have diffferent folders in for text messages, so that we can keep our inbox neat and tidy

    When texting a lot of clients, we get many responses and need a way to filter out the different clients to different folders

    9 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  6. Option to remove cost centre as a number is put back in the inventory

    As CSMs we see a lot of customers getting confused when they unassign a license and move it back to the inventory that it's not then available to be assigned to some users due to the cost centre associated with the number. Some customers do want numbers to remain attached to specific cost centres but to help with this it would be great to have an option when you move a number back to the inventory to have the ability to reset the cost centre so that it can be used for any user

    4 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  7. Control Business Hours, After Hours and/or Custom rules via hard phone

    Use case is activating or deactivating business hours/after-hours/custom rules using a button on a physical phone. Customer needs to route calls at a touch of a button to be able to provide better customer service to live patrons. This WILL be required for most Mitel customers that we want to move to RC.

    16 votes
    Under Review  ·  1 comment  ·  Hardware  ·  Admin →
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  8. Sharelined on Call queue

    Hi Please include a feature were we can Add Sharedline group on a Call queue.

    2 votes
    Under Review  ·  0 comments  ·  Call Queues  ·  Admin →
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  9. allow email address as login to to service web when accessing voicemail message only

    cannot login if using email address for message only extension but it works if using the RC main + extension number

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  10. Being able to export all blocked numbers in our account

    Our Security team and HR division asks this from time to time and to have the ability to export all the Blocked Number for all of our stores (over 1000) would be a helpful tool.

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  11. UC Command Line Interface

    Adding a CLI to RingCentral UC would allow an unprecedented level of automation when making changes over a large area of infrastructure. The application of urgent routing changes across an Enterprise, scriptable input to make updates en masse and reference variables and lists/arrays. This is essentially turning the bulk upload process into a real-time view/modify within the system.Not sure if the central databases would support that sort of end user access and be able to keep up with real time changes, or if there's a current methodology behind making changes via document submission vs real-time CLI access.

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  12. Add unassigned lines to existing mobile users in bulk

    The current option to edit user in bulk doesn't include the option to assign unassigned lines to existing mobile users.

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  13. Custom IVR keypress greeting

    A feature for setting up a dedicated greeting for keypress that by-pass the forwarding extension/call queue`s greeting

    1 vote
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  14. Time out feature within IVR menu

    The IVR Menu should have an option to time out after a number of seconds when no option is selected. Currently it only times out after 3 repeats or incorrect input. The option to play a message and then automatically transfer should be an option without requesting that the caller selects a prompt. This feature should be incorporated in the IVR menu, Announcement Only Extension, and Message Only extension.

    14 votes
    Under Review  ·  2 comments  ·  Admin Portal  ·  Admin →
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  15. Ability to view contacts by status (e.g. online)

    As a user I just want a list of all my contacts that are available at any given moment i.e. their status is Online right now.Maybe it can be shown as a list on the Contacts page where contacts are listed based on their type currently e.g. All, Company, Guests. Similarly we can list those from my contacts that are Online right now (so based on their statuses).

    3 votes
    Under Review  ·  1 comment  ·  HUD & Presence  ·  Admin →
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  16. Missed Calls: Clear Notification Without Deleting

    On the RingCentral display on my PC, when I miss a call it is added to a list in my recent calls and it is highlighted with a dot indicating it was missed. Also, the Icon in my desktop ap tray displays a red dot indicating I have a missed call. What is frustrating is I cannot get that red dot to disappear unless I go to recent calls and delete it. It is useful to know if I have missed a call by looking at that icon. If there is no red dot, I'm up to date. But to…

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  17. DND Reminders

    I don't have a physical desk phone and rely solely on the RingCentral Windows app. I typically have other applications running in front of the RingCentral app and since I am only in the RingCentral app a small percentage of my day, often times I forget that DND is on when I return to my desk. It would be nice to have some additional DND reminder options such as:An indicator (i.e. a red dot, or a red line, etc.) on both of the Windows task bar icons (the pinned icon in the task tray and the icon in the notification…

    4 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  18. The ability to Mark texts unread when using the desktop application

    One is able to mark texts unread in order to flag them for future reference when using the RingCentral app, however, when using the desktop application, this is not possible. sometimes if there is a response from the patient/client and the application happens to be open to that text thread, it is marked as read when it hasn’t been noticed before the user clicks away onto another section of the desktop application and is therefore missed. Otherwise, when the text actually is read, but needs to be marked as unread so it can be returned to later, there is no…

    4 votes
    Under Review  ·  1 comment  ·  SMS/Text  ·  Admin →
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  19. Option to have same email domain sign up for a separate account

    Option to have same email domain sign up for a separate account. It would also be a great addition if there will be option to allow users to sign up on their own separate account using the company domain. What is happening now is that when you use the same email domain to sign up a separate account, it is not creating a new one but instead creating a new user extension to the primary account of the company.

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  20. doorloop

    please do a partnership with doorloop to integrate and tack call within the system for tenants, customers etc. auto detect and connecting logs to the customer profile

    1 vote
    Future Consideration  ·  0 comments  ·  Admin Portal  ·  Admin →
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