13294 results found
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Detailed monitoring of Polycom phones
We are putting in a network management system (AUVIK) to get a complete overview of the equipment on our network. The NMS sees the phones, but only provides basic information. Is there a way to get more information? Possiby SNMP? Our physical phones are all the Poly CCX 400.
1 vote -
RingCentral App for All In One Fax machine
Customer has a s Xerox AltaLink C8155 Copier that would like to utilized the faxing from device instead of having connected an ATA adapter. They are looking for application that can be installed to the copier.
1 vote -
HUD- not seeing the number the agent is with if using the app on the desktop but if using the phone app he's seeing it.
HUD- not seeing the number the agent is with if using the app on the desktop but if using the phone app he's seeing it.
1 vote -
Better Take Advantage of White Space
It would be great if the admin portal (service.ringcentral.com) actually took full advantage of my screen size. I have 1080p and 4k monitors, and there is a lot of whitespace on either side of the screen. Normally, that's not a huge problem, but when reviewing call logs or look ing at users, you have to scroll to the side a little bit to see all of the information.It's really frustrating that the content doesn't take up more of the screen than it does.
1 vote -
Use headset control buttons to answer, end, and mute phone calls
Use headset control buttons to answer, end, and mute phone calls with blue tooth headphones. We can use the earbuds but the controls don't work and the "connect" button is gone in the new version of the app (https://support.ringcentral.com/mvp/phone/phone-ringcentral-app/integrating-headset-with-ringcentral-app.html) in the Setting up USB HID devices.
8 votes -
ability to automatically turn on RingCentral's Do Not Disturb (DND) feature when a user has any type of meeting (Teams, RingCentral itse...
...lf of course, Zoom, etc.). ability to automatically turn on RingCentral's Do Not Disturb (DND) feature when a user has any type of meeting (Teams, RingCentral itself of course, Zoom, etc.)
4 votes -
Polycom VVX 450 shortcut for transfer without doing the answer the call - transfer to VM then blind > * > 0 > then manually type the ext...
...ension and manually hit send to. - user extension wanted to have a short cut when doing the transfer instead of pressing lot of keys on the phone they wanted one key to transfer the call - they dont want to use the presence as it has limited numbers only and they have lot of users and they wanted a short cut instead
1 vote -
Unable to retrieve LOGS (CALL/SMS), FAXES & Voice messages after account migration
The customer did migration and did not know that after that it would wipe up the information of the lines like call logs, SMS.
3 votes -
Ability to make the custom role the default role when creating a new user
Ability to make the custom role the default role when creating a new user
3 votes -
To add more recipient on SMS notification when voicemail messages are received.
The SMS recipient for notification when voicemail is received allowed only 5 recipients. Please add option to add more than 5 recipients.
3 votes -
Able to turn off censorship for voicemail-to-text
We need to have an option where we can disable the censorship for certain words
1 vote -
Access voicemail without pin from IP phone
You should be able to allow a user to access their voicemail without needing a PIN code when calling from their assigned IP Phone.
14 votes -
Interrupt Audio when call is on hold
Customer would like a feature where when a call is on hold, an interrupt audio will play
6 votes -
Missed call report
Would be beneficial to see a report of all the missed calls over the past month or so. This may already exist but struggling to find it.
3 votes -
Add vault for U.S . numbers
RingCentral has a vault for Australian numbers and it would be much better if we had vault for U.S numbers
1 vote -
Reference Number in Calls
When someone called in to company main phone number or any user extension's number, requesting for possibility to provide reference number to every someone calls in, so that they can have proof of reference for a customer to say that they called in at this date and time
1 vote -
Reference Number
When someone phoned the main number of the company or any user extension, they asked whether it was possible to give a reference number to each caller so that they could have documentation proving that they were a client and could state that they had called at this certain time and day.
1 vote -
Sender will be Fax machines and receiver of fax can assign the email address
Sender will be Fax machines and receiver of fax can assign the email address
1 vote -
Prerecorded message
This has been requested many times but we really need the feature to play a pre-recorded message. I am considering leaving for a competitor that offers this feature.
1 vote -
caller identifier to know if the call is for company a or b
have 2 company under 1 account, some users taking in calls for those 2 company's. it would be helpful if we do have a feature that would tell us if that caller is calling for company a or b.
2 votes
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