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11233 results found

  1. Auto Dialer in using Ringcentral app

    Michael wants to have auto dialer in using the Ringcentral app

    35 votes
    Under Review  ·  5 comments  ·  Application  ·  Admin →
    How important is this to you?

  2. RC app fax default view and download location selection

    Would like to add if possible, a feature that could select fax view (e.g adobe) as a default view and download location to a specific file in the computer.

    5 votes
    Under Review  ·  0 comments  ·  Fax  ·  Admin →
    How important is this to you?

  3. Call Handling Templates: Allow for these to be applied to other extension types (Sites, IVRs & Queues)

    Please can you enhance Call Handling Templates so that they can be applied to not only RingCentral Users, but also extensions for Sites, IVRs and Queues.This feature would be particularly useful when we have been asked by the business to divert all calls in the phone system for a specific business area.

    5 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  4. Desk phone caller ID

    It would be nice to choose the caller ID or "dial from" number from your desk phone like you can in the desktop application.

    14 votes
    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
    How important is this to you?

  5. Support for hotdesking on Mitel IP Phones

    Right now, per https://support.ringcentral.com/article/Which-phones-support-Hot-Desking.html , Mitel phones are not supported as hotdesk / common area phones. Please add support.

    3 votes
    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
    How important is this to you?

  6. Default text messages to mobile number, not home

    Currently, if you attempt to send a text message to someone in your contact list, the app defaults to the contact's Home number (if there is one). Why would it ever default to anything other than the Mobile number? Can you send SMS to a land line? a fax line?

    4 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  7. Secondary option in Call Queue setting where we can set in there an external call forwarding for each call queue member

    It will be nice to have a secondary or option directly in call queue setting wherein we can add or customize an external number for each members

    1 vote
    Under Review  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  8. Massively change Display name for users

    Beign able to change the RingCentral Display name massively to all users or a set number of users in the admin portal

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  9. Add low Toned or Custom Ring Tones

    Please add more low toned ring tones, or allow us to add custom ring tones, I have a few users that have a hard time hearing the higher pitched ring tones.

    3 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  10. Custom Ringtones/Notifications for RingCentral Desktop

    Many of the included ringtones are not attention grabbing or dont really sound like a phone. The ringcentral phone app for desktop (phone icon) has this feature, I think it should also be added to the RingCentral app (R icon) which is supposed to be more feature rich.

    9 votes
    Planned  ·  1 comment  ·  Application  ·  Admin →
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  11. Login Hour Report

    If we could have a Login hour report feature Per User available, that could help us focus on Indiviudal productivity and focus on under performing users.

    4 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  12. Add # called to voice mail message in RC App

    We often have the need in our system for end users to send their missed calls to voice mail of others on our system. For example a Director wants to send missed calls that go to voice mail to the Admin Assistant in their office. The Admin Assistant then receives voice mail in the RingCentral App for both their own calls and the Director's calls. The issue is that the App doesn't identify if the voice mail is then for the Admin Assistant or the Director, no identifier is left. It would be helpful to add the full number called…

    4 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  13. "Friendly Name" or "Alias" for User to avoid long names showing on Line Keys etc

    We have a number of user accounts / phones where the name and surname combined are quite long. This results in the display on the phone to continuously scroll when either displaying the user's extension on the phone (in the top left hand corner of their handset) or when setting up line keys / speed dials. It seems the max length for a name on an Avaya J 139 is about 14 characters before it starts to scroll / truncate.On one Yealink Cordless handset we have it simply shows initials as there are too many characters!It would be really good…

    5 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  14. MVP: [messaging] "Self-Destructing Messaging" feature.

    Chat history can be convenient, there are some conversations you don’t really want to save. This is where self-destructing messaging apps come into play. (e.g. snapchat). These apps automatically destruct messages when they are read or after a certain period of time, that you get to decide. The idea here is the ability to send a Glip message using a "Self-Destructing" send button. The Glip message would be auto deleted after x amount of time.

    1 vote
    Under Review  ·  0 comments  ·  Team Messaging  ·  Admin →
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  15. MVP: [messaging] when Glip message is deleted, also delete mobile notification.

    MVP: [messaging] when Glip message is deleted, also delete mobile notification.When mobile notifications are enabled (android and iOS) : upon deleting a particular Glip message, the corresponding mobile notification (android and iOS) may still still visible. Said mobile notification often contains a portion of the original Glip message, or the full glip message.This may not be possible, but it seems like a good idea.

    1 vote
    Under Review  ·  0 comments  ·  Team Messaging  ·  Admin →
    How important is this to you?

  16. MVP: [SMS] feature allows you to un-send messages: like whattsapp

    Whatsapp is planning a new update that will let app users recall or revoke sent text messages, as well as edit texts after they have been sent.Pressing and holding on a sent message within the iOS version of WhatsApp now includes two new options in the small menu.However, there is a catch: you can only revoke messages that haven't been 'seen' by the receiver. But hey, that's still handy! Especially for those times of IMMEDIATE regret.

    1 vote
    Under Review  ·  0 comments  ·  Team Messaging  ·  Admin →
    How important is this to you?

  17. Provide notification that call may be monitored, only in states that require that.

    This customer required notification to callers that there call is being monitored. This is only for inbound and outbound calls that will be monitored. The customer feels this is required by law in any 2 party consent state. To play a blanket message on any call (whether it will be monitored or not) is very disruptive to their business especially for out bound calls.

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  18. Universal MVP installer for MacOS

    Customer has a large installation of MacBooks with various chipsets - Intel, Apple M1 and soon Apple M2. They are requesting a universal installer be created so they don't have to know what chipset the MacBook is running. This makes pushing out software updates extremely time consuming and frustrating. They have stated that RingCentral is the only software vendor that does not have a universal installer for MacOS.

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  19. Enable the downloading of incoming and outgoing of fax report feature.

    Enable the downloading of incoming and outgoing of fax report feature.

    7 votes
    Under Review  ·  0 comments  ·  Fax  ·  Admin →
    How important is this to you?

  20. Ability to toggle private chat feature among team members/users on and off.

    Private chat among team members creates unnecessary conversations not pertaining to work-related content. A reduction in this can help increase productivity and help support a team environment.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?
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