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9344 results found

  1. Useful for easier communication with remote users

    4 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  2. Callers often just press any random button (usually 1) just to get to the next menu, as they're just trying to press any buttons they can to be connected with a human. This causes a HUGE problem with the company trying to intelligently route calls, and ends up costing the caller MORE time in then a human trying to connect them to the right department. There should be a feature that can be turned on and off, to force a caller to hear the entire audio prompt recording, before making their selection. This is also standard practice in virutally ALL…

    2 votes

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  3. My company has been using RingCentral for many years. Every time I use the app, I get interrupted in the process of performing a task by a "click here to..." notification. Not only am I fully aware of the features of RC, it is becoming burdensome to try to even make a phone call. In-app-window notifications such as this should be able to be turned off in settings.

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  4. user is wanting their system to keep the caller on the call until they answer it rather than it going to voicemail.

    3 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  5. We have just switched to Ring Central, but we are receiving robo calls like hell.

    3 votes

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  6. option to turn on and off direct dial of extension numbers/ direct lines from external callers.

    5 votes

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  7. we would like our users to be able to edit meetings as delegates using the RC unified app. Looks like you are not able to do that with new RC unified app

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  8. 2 ideas but related - On the Windows and web app it would be great for the ability to thread the messages (with my posts always appearing on the right). And also to pop a single thread out of a message stream to make it easier to follow. Even pop entire message stream so when have multiple running can easily monitor

    2 votes

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    Planned  ·  0 comments  ·  Application  ·  Admin →
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  9. Yes, we can blind transfer to CCRN's, but not being able to transfer calls to our call centers is extremely inconveient.

    6 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  10. Provide an option, via the search option in the directory on the desk top phones to call either a mobile number or the direct dial number. (similar to what you can do on a cell phone for a contact.) Time savings; paper savings; convenient

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  11. We would like to be able to flag/mark previously recorded call logs, and to also have the ability to include a short description pertaining to the call. This would make for easy reference should the call be needed in the future for any purpose, saving time in know which call is which.

    1 vote

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  12. I strongly suggest adding other 3rd party storage applications such as Sharepoint and Amazon S3 to Archiver Beta. This is beneficial because people need more options to store their backups, not everybody uses dropbox or google drive, or box.

    12 votes

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  13. I would like to see the ability to set priorities for queues. For example, those calling for new orders/sales, that queue gets answered in front of those in queue checking the status of their order. I can see this being beneficial for a lot of companies. Those calling to order a tow truck for the first time, needs to be answered before someone checking the status of where the tow truck is, for example. On top of that, it would be even more awesome if internal calls/transfers were a priority as well. I know this is probably a feature of…

    13 votes

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    Under Review  ·  2 comments  ·  Call Queues  ·  Admin →
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  14. In my unit, we are constantly at our desks and then away taking orders, then talking with builders. Adding a keyboard command to put the app in the Not Available mode would be very beneficial

    1 vote

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  15. inbound and outbound call

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  16. There is a green bar in the softphone app that lets you transfer from a deskphone however the reverse function does not exist.

    4 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  17. Please re-enable the playback variable speed feature with the new ring central platform. Previously, you could listen to a meeting at 1x, 1.5x and 2.0x speeds. This is time-saving, when meetings are 2.5 hours long.

    1 vote

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  18. looking for out going caller ID name feature for text message. that is not currently available. Please add this feature.

    15 votes

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  19. I do not want to upgrade my computer to gain access to RC Desktop Application. I am using using 32 bit OS and RingCental App requires 64 bit.

    5 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  20. With a company consisting of different divisions, we need customers of those different divisions to recognize that specific division is calling them. Right now only the main company phone number can have a caller ID name, and the multi-site setup removes the ability for one person to access the separate division phone numbers to call out on.A solution would be to allow for individual caller ID names for the call queue numbers as well as the company main.

    9 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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