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  1. Please consider providing a way to set a red "Busy" Status manually without blocking message sounds the way the "Do Not Disturb" Status does in Ring Central (Classic).

    Preferably a customizable Status where you could put a Red busy color, and then type in the reason for "Busy" (i.e. - Away, Training, etc ...).

    39 votes

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    Under Review  ·  6 comments  ·  Application  ·  Admin →
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  2. the current shortcut for emoji is :+1: which is not very practical to enter.Can you add the possibility to use the shortcut (y) to deploy the thumb's up emoji?

    3 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  3. It will be useful to have the ability to print a text message log

    15 votes

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  4. It would be nice to be able to set a users status remotely to DND if they are away from their desk or out of office.

    64 votes

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    Under Review  ·  14 comments  ·  Other  ·  Admin →
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  5. Along with Business SMS permission there should be another feature to only allow users to only receive or just send text messages.

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  6. With the classic, we were able to color coordinate our "Favorite Teams". It made it super easy to find things. Now I have to actually read through things. Please bring color dots back. Thanks.

    6 votes

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    Under Review  ·  2 comments  ·  Application  ·  Admin →
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  7. When you call the number: (800) 419-1900 and press 1 it is going to my personal mobile phone: (815) 670-6400. But when they call me from RingCentral I need to know from where they are coming

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  8. Our agents are on queue calls, but they get spam calls directly to their direct phone numbers. This confuses them, as they think that they're missing calls. It's also distracting for them. There should be a way to not get notified of incoming calls when you're already on a queue call. Thank you!

    5 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  9. We are required to save a transcript of all communications with people in our services for logging purposes.

    22 votes

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    Planned  ·  0 comments  ·  Application  ·  Admin →
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  10. With the newest RingCentral update, we are having all 3 parties on a simple conference call, hear a notice to announce yourself to join a call. This is not a meeting that we've scheduled, it's a simple connection of 3 people. We should have the option to remove this. We were given a workaround to hit *#8 to remove the announcement. We are making hundreds of conference calls per day. This is not a good solution. We need this addressed ASAP. Not sure how you can make a global update like this and not get input from your users who…

    24 votes

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  11. The old outlook plugin was able to use the HTML format. We would like to like to use this feature added back in for the Outlook Add-in.

    6 votes

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  12. If a user is at their desk they may not want the mobile app ringing as well.

    13 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  13. Super happy that tasks now show in the calandar view but would be super helpful if there was a designation between completed and not complete tasks in that view. Example- filled in check vs not checked box

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  14. In a ring group, multiple call staff can be answering the phone. It would be helpful to know on Analytics which user is taking how many calls, and for how long.

    1 vote

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  15. If you have many pictures in a text discussion you need to close and reopen each picture separately, would be much easier to just swipe to the left or right to see next or previous pictures.

    1 vote

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  16. Currently, there isn't anywhere within the admin portal where you can look up which numbers have been whitelisted. Can we please get this feature added so admins can check if numbers have been whitelisted or not before making requests to RC tech support to get them added.

    1 vote

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  17. The RC Phone app allowed the plantonics on headset controls to work properly. For example, when I pressed the button on the headset to answer or hang up the call the RC Phone app responded. The RC App (new unified app) does not respond to these buttons making it more difficult to operated with the app.

    5 votes

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  18. I would like to have an option to be able to disable the Call Waiting tone when using the RC Phone app. I would like to keep the pop-up, but not have the Call Waiting tone in my ear when a second call comes in.

    49 votes

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    Planned  ·  0 comments  ·  Other  ·  Admin →
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  19. Allow a dropdown on the Phone icon in the app, to choose with line to call that is tied to the user's profile. Currently, if we wish to dial the Mobile Phone on the account, it takes several additional/complex clicks to get there.

    6 votes

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  20. Requesting to have a feature to hear engage tone/busy tone if the user has a call.

    4 votes

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