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9197 results found

  1. Ability to delete user extension even if the activate directory is active on the account

    6 votes

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  2. The ability to press a button in a voicemail greeting to break out to a specific extension. example:"I am not available to take your call, leave a message at the tone, or press 9 if this is an emergency to be transferred to XXX".

    3 votes

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  3. Currently, queue members can only hear voicemails through the use of an E-mail attachment if they have e-mail notices turned on. They cannot delete any queue voicemails. The messages will pile up until it hits the max of 200 in the box. The only way to let someone delete those is to give them "Phone System Admin" access, which let them access way too many other sensitive settings of the system. That is just wrong!A queue member should be able to delete a queue voicemail from the app, or at the very least, from the service portal without access to…

    3 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  4. When using Multi-Site (with an IVR menu built specifically for that site), can the dial by name directory be specific to the site? Rather than the current situation where it's the entire account.

    45 votes

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    Implemented  ·  0 comments  ·  Admin Portal  ·  Admin →
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  5. The request is to restrict the email address located in the User Details<General and the messaging notifications of the user configuration settings, with the ability to restrict the email address filed to be based upon a defined email domain(s) that the customer can configure.

    1 vote

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  6. Local Touch/Local Connect Local caller ID manipulation gets a better answer rate than a toll free number, but many people are wise to this method of marketing. I have a FL number. If I get a call from a number with a FL area code, I don't answer. But if I get a call from Washington State, I answer. You should have an option to display RANDOM numbers to the person being called. This serves a double purpose. 1. Higher answer rates 2. Longer use of numbers in caller ID bucket before they get flagged as spam or telemarketer. I…

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  7. This would grant access to select users to be able to change queue members only without messing with the whole Group setting.

    1 vote

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  8. the desktop rc app is not supporting the airpods but before it works with the old app

    1 vote

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  9. When using actual desk phones with Ring Central, there needs to be a way to change your availability status for both as an individual and as a member of a call queue. Whether this is done via a softkey or a key combination such as *(number combination), it doesn't matter, it just needs to be something that is able to be accomplished. Currently, the only way to do this is to log into the app and toggle the availability status there.

    3 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  10. I work in a complex human service agency where it's hard for support staff to know where to tranfer calls (we have 5 offices, 2 different target populations and numerous departments that handle different programs). It's very common (especially with new staff) for calls to mistranfered and the client leaves a message with the wrong staff member.. The only way I've found to reliably send the message to the correct user is to either use the physical phone or call my own number and then I can transfer it. The apps (desktop and mobile) do not have this function. You…

    5 votes

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    Planned  ·  0 comments  ·  Application  ·  Admin →
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  11. Rather than having to contact Ringcentral support to disable SMS on a specific number, it would be handy to be able to check or uncheck a box in the admin interface allowing that service (or other services, like fax).

    13 votes

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  12. The request is to allow a department fax inbox within RingEX Application. Currently, users can see their own fax inbox, but it would be helpful to also have access to faxes that arrive to shared fax accounts within the RingEX Application. This would eliminate the need to use email to deliver the fax to multiple users, which could pose a security problem for PII. It would keep the document protected within the application and make it easily accessible for multiple users.

    7 votes

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    Under Review  ·  3 comments  ·  Fax  ·  Admin →
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  13. The option to select more than one phone number for agents to use as a Caller ID would be useful for companies that want their agents to be able to call out with a main number as well as their direct line while limiting agents access to all company numbers.

    2 votes

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  14. Deleting extensions does not seem to delete the email address on the marketing automation database which is causing issues with the users email server.

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  15. Hi RingCentral, please enable the feature on the new app where the call queues can receive voicemails through the App instead of their work emails.If that feature can be enabled that will help tremendously helpful for my team. That is one of the main reasons we decided to choose RingCentral for our phone line.

    26 votes

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    Implemented  ·  7 comments  ·  Application  ·  Admin →
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  16. In the company contacts list in the Ring Central Desktop app, you can only see users, you need to be able to see & call your company call queues from this app, just like you can in the other RC apps.

    3 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  17. For every user, in user details/general tab there is a checkbox that states:"Yes, I would like to receive information on product education, training materials etc."I would like to be able to list all users with this box checked.

    2 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  18. There is a feature in a Call Queue that allows you to specify Pickup Members for the Queue but it only works if you have the “Enable me to pick up a monitored line on hold” option checked under the User’s Presence settings. But turning that setting on causes the User’s phone to ring when anyone in their Presence list receives a call. So say I have 50 coworkers in my Presence list so that I can call them or forward them calls without having to look up their extension number. And I’m a Pickup Member for this Call Queue.…

    3 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  19. Add a 'send' button to send a text similar to the 'send now' on the fax option. Would avoid confusion of how to send a text. I believe the desk phone app had a send button.

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  20. All our users currently use the “Ring out” feature in RC Phone to send all outbound calls to their desk phones. Because there is no similar feature in the RingCentral app, users either have to dial out on their computer or force the call through the older RC Phone app in order to use the Ring out feature. I am concerned that RC will sunset the RC Phone app, leaving us without an alternative. Anyone that wants to ring their desk phone before the computer or mobile phone would benefit from this feature.

    3 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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