11395 results found
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Phone app shows me as offline when the app is not in use. I don't get incoming calls because it shows me as offline.
Incoming calls don't come through to my phone. I use the desktop app to send texts. I use the phone app to answer incoming calls. I'm unable to change that offline setting from my end. I have to get with customer support for assistance and the wait time is awful - agents unavailable when calling the number; currently have been waiting 45 minutes through the live chat. No one has time to do this.
3 votes -
Be able to use web hyperlinks in the text tool
Its a real shame that a phone platform like this does not allow the capability to put a hyperlink for a website in a text. I have to type out or send the exact URL. Makes no sense. Text is my main source of communication and I send links all day to sign up for events, etc and I have to email them instead.
3 votes -
Ability to hide auto receptionist and company numbers from the "call from" drop down
Customer wants to be able to hide the IVR menu numbers and company numbers from the "call from" drop down for certain employees when they are placing a call. The reason for this is that some of their IVRs are intended as hotlines for specific end clients and they have had some instances where an employee will select the an IVR menu number as their caller ID and they then have customer x calling back on customer y's hotline number, ultimately causing confusion. Overall the customer has requested that we provide a feature where they limit the "call from" drop…
7 votes -
Accessing bill in the Application
customer should have access on the bill in the app without going to admin portal
1 vote -
Shared Logs
Shared logs: calls, voice mails, SMS (texts or messaging) and faxes for all extentions.
3 votes -
Remove fax number from top of fax pages
We use our Ring Central account to allow our customers to send faxes directly out of their account on our platform. Frequently, the material they send out contains a request for a response via fax, to a number they include in their letter. However, the recipients frequently send their responses to our fax number rather than that of our customers because they see our fax number at the top of each page. If this could be removed, that would be very helpful.
5 votes -
Add queues to presence keys
We can only add users to presence/line keys on phones. I want to add Queues as well, so agents can call the entire other department rather than having to know the specific users that are available.
15 votes -
Allow option to record inbound calls but not internal calls (extension to extension)
Currently the only options on RingCentral appear to be either automatic recording inbound calls and/or outbound calls OR on demand recording of inbound and/or outbound calls. The problem with this, is that it appears that RIngCentral treats even internal calls (extension to extension) as an inbound or outbound call and records these conversations. Our organization has never recorded internal calls from our employees as it feels a bit like "big brother" and we frankly do not need this option. There should be an option to allow us the option to choose to not record these internal calls unless we so…
74 votes -
Hide "All Employees" Team
Add option for admins to disable or hide the "All Employees" default Team.Many of us are using the new "Include User in Company Directory" to hide extensions and contacts that we don't want users to see or to accidentally send messages or call. But there is a new default "All Employees" Team available under contacts by all users in both the web and mobile RC apps. We need the admin option to disable this or make it only available to specific users, user groups, sites, etc.
13 votes -
When someone is on a call or video call, show who they are on a call with from your org
It would be very useful when a person is busy either call or video call, to show if you hover over their names, who from the organization, is on that call.
1 vote -
Remote Dialing of Desk Phone
The RingCentral App has integrations for web browsers and the ability to click to dial the phone app from a computer. An additional great addition would be to be able to click to dial the desk phone. We use YeaLink phones, and I know they have the ability to be remote controlled from a computer, Sysco has teh same functionality. It would be nice if the RingCentral computer app offered the functionality rather than having to incorporate a headset.
2 votes -
Remove a contact in a group message
When changes are made within a company, it would be nice if removing a contact in a group message could be done easily- without losing the message string.
2 votes -
Organize chats in Folders for Mobile like desktop version
currently desktop version gives the ability to create custom folders where all chats can be added and moved to. Bring this exact feature to mobile for users with a lot of chats and teams being able to sort and filter these in mobile app
5 votes -
Call reporting
I would like to see reporting with calls that are connected but a way to determine they spoke with a customer, not just call connected, that could just be it went to voicemail. It is better recorded keeping and holding employees accountable for the length of conversations.
2 votes -
Customize Default Statuses for RingCentral Desktop/Phone App for Company wide
Be able to change the default statuses for a company as a whole. This will allow us to reflect what we use most common versus what RC has decided.
2 votes -
Separate the notification switch for missed calls, voicemails, faxes and texts on the mobile app
Separate the notification switch for missed calls, voicemails, faxes and texts on the mobile app so we can choose which notification appears on the phone rather than being shown notifications we don't want to see.
1 vote -
Download Users with Voicemail Greeting Text Transcription
Download Users List with their Current Voicemail Greeting Transcription (Text to Speech Option) Included
5 votes -
Use RingOut without touching your desk phone
We'd like to have the option to use the desktop app in conjunction with a desk phone like this: When dialing out (from the computer/app): 1) click an extension or click or dial a number.2) your desk phone (e.g. J139) would go "off hook" on speakerphone and the call would be placed. No touches.3) you simply wait for the other person to answer... you never touch your phone.
20 votes -
An option to edit/customize the "to" field when sending fax.
To reflect the recipient's name in the cover page even without saving the recipient's fax number in the contacts.
2 votes -
Advanced searching for contacts
When I am sorting call history or starting a new call, it should filter results from company, and first and last name. Currently it only filters results form first and last name of contact.
58 votes
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