9677 results found
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[External Forwarding] - Choose the caller ID
Currently ringcentral uses "Superadmin" as a proxy-number to call any external forwarding numbers. I'd like this to be changed if possible as an option to select which "available number slot" would "you" like to be used to be displayed as an external forwarding number, or even some sort of a "name" behind the number as well. Thanks for reading this suggestion.
1 vote -
The ability to turn off faxing entirely
I think the subject line says it all. Faxing is antiquated and we don't use it. It came with Ring Central and all that I ever get on there is spam. I don't advertise a fax number and don't want it.
5 votes -
Calls Sent to Voicemail Not Marked as "Missed Calls"
You don't need to alert me to a "missed" call for those I intentionally sent to voicemail. Or at least give me a toggle that lets me choose if I want it to be listed as such.
7 votes -
Notifications from the service web or app that deleting more than 50 contacts are not allowed.
Notifications from the service web or app that deleting morr than 50 contacts are not allowed.
3 votes -
Allow intercom to be used with presence - will allow intercom to work without entering extension number
For larger organizations, it is impossible to remember everyone's extension. For transferring calls, we can simply press the button for the user we wish to transfer the call to, and with presence it will blind transfer to that user. This way we only need the name of who we are transferring to, not the extension.However, with intercom we must know the extension. That is impossible if you have more than a few extensions. Please add the ability to simply press the intercom button, then the presence button for the user we wish to intercom and make that work. Intercom is…
9 votes -
Voice Mail - Press # for more Options - Need to upload a custom Greeting / Voice Prompt
When you are leaving a VM there is an option to press # for more options. This brings up a female voice prompt with more instructions. We would like to be able to upload our own voice prompt for this. We have paid for a Voice over actor for all menus. but there is no ability to upload the Voice over actors voice prompt for this Menu
2 votes -
Change the RingCentral VMWare service to machine wide install
During our testing with the RingCentral app it was determined that the service only installs as the user who installs it. In a floating desktop pool, this is a process which does not work well. Additionally, it requires the end user to install it during their session whereas it would be best to install this on the master image itself so all end users receive it. Can this be added as an install option?
2 votes -
Customize Email Notifications
One of my customers would like the ability to customize the system-generated email notifications that are sent to users when they receive a voicemail or fax or SMS message. Ideally, they could customize the branding and remove the RingCentral advertising and footer information.
30 votes -
Message sent to sender of a text message alerting them a RingCentral number does not accept Text Messages
We have texting disabled for all users currently (we have some Hipaa stuff to get through), there does not seem to be a message sent to someone who tries to text one of our users (phone numbers) that says the RingCentral number does not receive text messages at this time.a sender does not know if the text ever completed or did not complete.........in a business scenario this would be very helpful....
1 vote -
Please Add SMS feature to the European countries ( Holland first )
Please Add SMS feature to the European countries ( Holland first )
1 vote -
Super Admins should be able to delete anything at anytime
other non admin users do post files to RC. These files are constantly being updated by other users and admins creating numerous verisons of the same file. Super admins should be able to go it and delete attached files and links at any time to help "clean up" current teams, files, links, etc.
1 vote -
Yes/no emoji
Emoji are cool but a simple yes/no in professionnal context will help to confirm or answer quickly a question. It could also be used as informal survey.
3 votes -
Add Yealink conference phones to assisted provisioning
In addition to the current Yealink deskphones already supported by RingCentral it would complete the offer if Yealink CP920 and Yealink CP960 will also be supported via Assisted Provisioning
8 votes -
Code snippet is narrow, needs to expand to width of window
It's nearly impossible to read a code snippet at the moment. Basically the options are to copy the entire thing to a local text editor or download. Please make it easier to view in the app
21 votes -
Emergency Company Wide Switch to Night Mode
We would like to have a company wide rule that we can set in the case of a company wide shutdown. This rule would allow all IVR and call queues to act like it's after normal business hours. Basically we would like a button that switches the system into after hours mode. Currently we have to go through and manually modify all IVR and call queues with reduced working hours.
12 votes -
Disable file sharing by default
Disable all Manage file sharing until turned on by an ADMIN. Since this new app has 0 content examination end users can could sent what ever they wanted and get everyone in truck load of trouble. Since there is nothing in place currently which one of you are going to get hit with a major fine or data breach! If you are going to allow any kind of file sharing from your unified business platform there needs to be some kind of content exemption rules that can be put in play.
4 votes -
Add ability of the new Group Voice Mail capability to include Call Queues
Customer is using the new Group voicemail capability but it is currently only available on the user level. Customer has asked that this capability be added to call queues so that multiple users can be co-recipients to the voicemail of the queue.
13 votes -
Add a way to add an "office" phone ext located near a wireless connected PC
this would be useful when the modem is located on the far side of the house
1 vote -
Globally Block Forwarding to Outside Lines
We would like to have the ability to only allow our users to forward to extensions that are within the RingCentral system. This would allow us to make sure that no business calls leave the platform and are subject to the rules and policies of the organization.
2 votes -
Remove all failed faxes on entire account
Instead on logging in per extension to remove failed faxes, customer must have the option to remove failed faxes on entire account in Admin Portal
2 votes
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