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  1. This would be helpful to view all users and see what they have enabled or disabled after initial template is applied to their profile.EX: We turned off "connecting message" but some users have turned it back on, we would like to be able to see who has enabled it, versus going through each users profile to verify.we cannot turn off total access to "screening', greeting & hold music" because we do need users to block numbers, etc.in this scenario, we do believe it is something a few users have turned on accidently and through the admin portal we can disable…

    2 votes

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  2. Currently, when showing the active call it also shows to whom the person is talking or the phone number for the person, we would like a way to turn that off so that you can see they are on an active call but you can't see to whom they are talking.

    3 votes

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    Under Review  ·  2 comments  ·  Application  ·  Admin →
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  3. Sometimes members of a call queue will forget to "toggle" the "Accept queue calls" button to OFF when logging out. At this point they still look "Available" to the queue. It would be nice as a manager to be able to mark that member as "Unavailable" so that they are unavailable for the queue.

    7 votes

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    Implemented  ·  0 comments  ·  Admin Portal  ·  Admin →
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  4. This is to help our support team to manage calls and meetings in the unified app. Rather than using a seperate app for auto answer calls

    16 votes

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  5. My call logs are confusing because we have changed user's names as employees come and go. The only way to update the names on the call log is to change them in the contacts, but that's only for me. Currently I have to update the user's name a details, then I would have to do that again in my contacts, but that would only be for me. If I want everyone else's contacts to be correct, I would have to export all of my contacts, and then import them for each user. That's a huge waste of time. The contacts…

    1 vote

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  6. https://ideas.ringcentral.com/ideas/CUSTCOM-I-755this is not what I requested at all. the functionality you described is what you can do FOR YOUR OWN NUMBER. As a super admin, you should have the ability to de-authorize app access FOR ANY USER IN THE ORG.

    3 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  7. We would like to have a custom voicemail notification subject

    2 votes

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  8. When the Holiday or Business Schedule is only at the IVR, allowing forwarding of unanswered direct dial calls to the IVR would invoke the Schedules for routing to the appropriate IVR menu.

    3 votes

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  9. It would have been better if there is a diagnostic tool within the online account that would determine mis-configurations on the customer's current setup to proactively identify issues.

    1 vote

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  10. Please relax restrictions for the Bulk update Cost Code template. It's nearly useless because you cant even perform Vlookups in excel to help in filtering data and make bulk changesI also recommend unlocking the excel filters and deleting rows that are not required to be updated.

    1 vote

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  11. All users of RingCentral App for desktop would benefit. Include the ability to forward a voice mail message to another user on the system. Current options only allow download but no forward. The option exists in the call log on the web to forward but not in the app.

    16 votes

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  12. Route incoming to an extension based on the caller's area code.

    4 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  13. Administrators would like to turn off glip access for an RC user, which is currently not possible. If we turn off Glip access in the GAP tool, the system will synchronize and reactivate the Glip acces

    3 votes

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  14. Please add a variable to the recording storage that includes the day. It's a bit baffling that it's not already there, considering every other component of date and time are: year, month, hour, minute, second.

    1 vote

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  15. When a caller calls, automatically pull up the caller data in hawksoft, similar to how the salesforce works.

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  16. Just like the RingCentral softphone, the RC App needs a way to ALWAYS bring the RC App to the front/foreground when an incoming call arrives. This is critical especially for IVR Agents that need to take the call. Today, one has to click on the taskbar notification, then the RC App appears. Only then can the agent accept of reject the call.

    24 votes

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    Implemented  ·  4 comments  ·  Application  ·  Admin →
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  17. Allow a site manager to have limited control over a site's IVR (without giving them admin privileges over the entire account)Specifically close the site for the day or implement an inclement weather announcement in-lieu of the main menu.

    2 votes

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  18. ...ng up.. Mouse lands on the shortcuts when sliding the mouse away from message box and you are not able to see your message due to icons popping up.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  19. Useful for people on the go or needing to communicate while driving.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  20. If you use the RingCentral App actively for messages and text, the search bar is crucial for quickly finding conversations. Please add direct access to it via a shortcut (e.g., the "/" symbol) to avoid having to click around.

    1 vote

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    Implemented  ·  0 comments  ·  Application  ·  Admin →
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