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  1. We receive texts to our main phone line, however only 1 person is able to view, read, respond to those messages. We need the ability to view, receive, send texts from this main line regardless of the user. This is vital for our Customer Service/Customer Experience Teams to ensure that all customers are taken care of if someone is on vacation, sick, or other reasons for unavailability.

    9 votes

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    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  2. If RC is going to retire or sunset a application the customer need to be able to tell if any of the user are using the retire application.

    13 votes

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  3. The afterhours option is great. I want to use the phone app, but don't want work calls afterhours. The problem is this is a global setting. So if I am working late at the office, I can't get calls unless I remember to turn off the afterhours. It would be great to have the after hours seperated between mobile app (so I don't get calls outside the office) and physical phone/desktop (so I can get calls if I am working late)

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  4. I want to change the order for Mobile and Desktop instead of putting it in Order 1 in default, if we can put it in Order 2 or 3.

    10 votes

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  5. I would like to be able to pick a call back up after it's been transferred because either I hit the wrong ext or the person isn't answering their phone

    9 votes

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    Under Review  ·  4 comments  ·  Other  ·  Admin →
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  6. A number of our users have complained about the 4 screens they have to go through just to login on both the RC Desktop and RC mobile apps. First picking Sign In, then a screen with how to sign in, then your e-mail/phone number, then finally your password on the 4th screen. If there's some way to combine some of these things to get it down to 2 or even 1 screen that would be great.

    3 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  7. I'm a member of 12 million teams (kidding but not), have 12 employees and 100+ coworkers who are all RingCentral addicts. It is enormously difficult to keep track of all of this and still get some REAL work done. Bold and color options would help me (and my coworkers) keep track of everything we have going. If you use this idea, can I please have a tshirt? XL! Thank you for your consideration!

    3 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  8. Right now (at least on iOS), all chat notifications from RingCentral are grouped under a single notification group, regardless of which contacts are involved.For iOS's native text message app, each conversation is a separate group of notifications. This is much better, since someone glancing at their notifications doesn't need to sift through all the messages to find the one conversation they cared about.

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  9. It would be nice if we could listen to the recorded calls through the mobile app. It always takes me a while to figure out where it's located in the admin panel. Having it available in the app would make it much easier to find and listen to especially if you're not near a computer.

    7 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  10. The ustomer would like the ability to have more than one call handling option available for a given schedule block (business hours, after hours, etc.) For exmaple, if a call comes in after hours - they can only send the call to the call queue's voicemail or a specific extension. They would like to offer callers more than just that, they want to be able to configure multiple options. For example, one option will send the caller to the queue's voicemail, and the secondary option will send the caller to a specific extension.We found a workaround in setting up an…

    4 votes

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  11. We want to be able to have extension uniformity across our multisite locations. We have may different dealerships and want the positions at each dealership to be able to have uniform extension numbers and then have site codes for internal calling between locations. Please contact me with questions

    1 vote

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  12. When viewing tasks created on teams that are set up, you need to scroll up/down to see even just a few tasks. It would be SUPER beneficial to have a 'condensed' view so that you can see numerous tasks in rows in one view. There is so much wasted space off to the right where additional information can be included. Also, adding filter radio buttons to view (only complete tasks, incomplete tasks, all tasks, etc.) Sort tasks by due date, etc.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  13. Sometimes when I step away from my desk, I miss the tone notification that I received a new message. I won't know I missed it unless I open the app. How about a radio button on the icon on my dock to alert me. Like the red radio buttons on my text messages on my iphone.

    8 votes

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    Under Review  ·  5 comments  ·  Application  ·  Admin →
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  14. Would like to have the ability to assign a unique ringtone to a specific ring group or to a specific inbound number. This will allow the user the ability to identify calls just buy the ringtone. Call Queue X has a unique ringtone assigned to it. For example, Call Queue X is a hotline and calls to this call group it would ring different than other calls. A ringtone could be assigned to a specific inbound number. For example, if a boss or a high priority customer calls having the ability to assign a unique ringtone to their number would…

    27 votes

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    Planned  ·  0 comments  ·  Other  ·  Admin →
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  15. While your phone is connected to the car you can receive and answer phone calls. However, there is no function for making calls. Can this be added?

    5 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  16. This would help to prevent anyone from trying to use a customer's domain to register an account and they wouldn't receive any notifications.

    4 votes

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  17. We are a small office of 3 people. We do not have a dedicated receptionist. When someone leaves a message, an email is sent to everyone in the group, but only on my RCPhone app does it show the glaring red number that there is a message. It would be nice the red number would display on everyone's RCPhone app, until the message is listened to.

    4 votes

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  18. I have used Zipwhip for several years, they have a very convenient feature that allows a draft SMS to be saved and sent later.This feature does not exist in RingCentral, I have talked with support several times.Thanks.

    1 vote

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    Planned  ·  0 comments  ·  Application  ·  Admin →
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  19. This wouldnt require any crazy coding, but the addition of a field in the Transfer Orders page would be very helpful to keep track, especially for larger companies, where several transfers can be requested, so that internal admins can keep track of transfer processes at a glance rather than having to click in to the order number and then compare number lists back and forth to make sure everything is going as it should. The Order Number is unique and doesnt tie into anything in particular and so it is helpful for when an issue comes up or keeping historical…

    1 vote

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  20. Whilst using the Ringcentral desktop app, I think it would be very useful to be able to input calling number on the dial feature and the option that that call be made through the phone application or the desktop app. Much like how Windows Your Phone application works.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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