12776 results found
-
add COMET to app gallery
it would allow synergy with ringcentral and the COMET CRM
1 vote -
Connect IVR to Calendar
Under the IVR Menu, customer wants to have an option that if a caller selected a specific key press it will provide availability to set up appointments to a calendar
1 vote -
Masking Outbound Calls to International Numbers
Masked the direct number on the outbound caller id when making outbound calls to international numbers.
1 vote -
If the microsoft 365 is connected or sync, the events should show under RC app Calendar instead under Video tab section
If the microsoft 365 is connected or sync, the events should show under RC app Calendar instead under Video tab section
1 vote -
to have a back up ACR once ACR is enabled on the acct
to have a back up ACR once ACR is enabled on the acct
3 votes -
Press zero to repeat company greeting
Press zero to repeat the company greetingAs of the moment when you press Zero after the company greeting it only routes you to the operator extensionZero dialing is only working when you're on a user/group greeting
5 votes -
BLF codes for users needs to be in the Admin portal
Configuring the HUD to put buttons on desk phones is non-functional, because you can't include numbers of people outside the RingCentral system, like cell numbers of field personnel. That requires programming the buttons on your desk phone manually.Once you program a single button manually, changes to the HUD will no longer populate buttons on your desk phone, which is the only way to find the BLF code for someone, that you need to add manually. When a new user is added to the system, a phone must be reset, to allow the HUD to populate the buttons to find their…
5 votes -
Enabling HOLD once you hit the TRANSFER button on the mobile app
It would be useful if HOLD was enabled automatically when you hit the TRANSFER button on the mobile app. Right now, hitting the transfer button only brings up the directory, but the caller can still hear background noises while the user is trying to find the person to transfer the call to.
5 votes -
Add paging device to directory
The way the paging devices work is impractical if you need to page quickly. I'm not sure if this has to be dialed as shown (*84#9980#) , but when I try to create a contact, it will not accept the special characters. Is there a way that paging can be setup to appear in the directory?
3 votes -
Update the list of local mobile numbers included in the Domestic rates
There are a lot of UK mobile numbers that say "Destination disabled" when called. The numbers are not included in the list of premium numbers that can be enabled in Billing > Calling rates > Domestic rates in the Admin Portal, like 0748 numbers.The list should be updated so end users can enable the numbers when needed.
2 votes -
Ability to check user's RC app version ( users by version)
We received an email that some of our users are on an outdated version of the desktop app (or will be outdated shortly). Is there a report to see which users? We'd rather not send out a blanket email to all our users.report request - users by version
1 vote -
Role for a user to only able to edit and upload greetings
I need a user to only be able to edit a custom greeting for a message only extension
1 vote -
delete record for abandon calls
cx is rquesting if we could removed the
abandon call record during after hours1 vote -
Need to be able to paste a phone number, when starting a new text message conversation.
It's just a very basic feature and it's strange that you're not able to do it. I'm not able to past in a mobile number into the Ring Central Desktop app when texting a new number/starting a new conversation through RC text.
1 vote -
Adding contact on the Dial Pad directly instead of using the Contact Icon on the desktop App for new call and new contact
customer wanted to have the feature added on the dial pad itself so that they can easily add contact when they call new number or receive new number while they are on a call as the current feature is time consuming on their end
1 vote -
To have an options to route the voicemail of one call queue to another call queue.
To manage voicemail to a single call queue.
7 votes -
Allow RC AU Account to call using Blocked Caller ID to call AU Number
Allow RC AU Account to call using Blocked Caller ID to call AU NumberRC AU Account cannot use blocked caller ID number when making outbound calls to an AU number. The call gives busy tone onset of the call. Call is not hitting system call log.
2 votes -
Add number for voicemail notification
A feature for adding another number for receiving notifications
1 vote -
IVR menu to have a personalized connecting message in the middle
IVR menu to have a personalized connecting message in the middle
1 vote -
Leaving a Pre-Voice Message Before Transferring a VM to Another Extension
Ability to record a voicemail message before the actual voicemail message being forwarded to another user/extension. This allows the user to add voice notes with the forwarded VM.
1 vote
- Don't see your idea?