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11050 results found

  1. setup phone to automatically dial a specific phone number or extension when the user picks up the handset

    6 votes

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    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  2. today if a user private parks a call, it just flashes on the phones with no tone. A tone would better help the user to know a call is waiting

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  3. Both in the RC desktop app and the browser based app if the window is resized the messages panel (favorites, direct messages) collapses unless the window is resized to be larger.It would be nice to have a toggle option to disable this collapsing when resized.

    11 votes

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  4. i wanted that if i transfer a call the caller will show the caller id of the customer not mine

    57 votes

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    Implemented  ·  4 comments  ·  Other  ·  Admin →
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  5. ...ticular group/company with a different name than the corporate company.. All companies with multiple cost centers that have different names at the company's cost centers.

    2 votes

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  6. Be able to do Facetime on a call with an iPhone or Android phone when dealing with patients so that Dr. can see the patient via phone when necessary.

    1 vote

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  7. This prospect provides IT services for the 65,000 users and 3, 3500 analog devices for the entire New York State Government. They are looking to replace 10 Cisco Call Managers that support this environment today. This is the scope of opportunity that is coommon in state and federal governement opportunities.

    13 votes

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  8. If each user is not using an outside service to bring in their contacts, then there should be an option to see ALL CONTACTS for all users, not just all contacts for my as a user

    51 votes

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    Planned  ·  2 comments  ·  Other  ·  Admin →
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  9. we are unable to text from the main line

    386 votes

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    67 comments  ·  SMS/Text  ·  Admin →
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    Updated 9/8/23: This has been moved to Q1 2024Hi everyone, this is planned as a two parter: coming in December 2022, users will be able to select which number their outbound texts are sent through in settings. Coming later in 2023, users will be able to select their outbound number in the separate messaging window (not just in settings). This only addresses outbound caller ID. If you would like to see a more shared inbox group texting option, please vote for these ideas: Add a text message queue similar to the call queueTexts should go to multiple users
  10. 2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  11. I would like to propose a way to make uploaded greeting prompts and messages availble to admins. While we can push out hold music and greeting settings to users via templates, I would like to see admins have the ability to make custom greetings, audio while waiting, and hold music available to select universally.Once a custom greeting or hold message is uploaded by an admin, it would be a selectable option when updated Queues, extensions, and user accounts. For instance when editing a Queue greeting, under the "custom" option we could select company-wide greetings.If not possible, at least expand the…

    6 votes

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  12. The notification sounds for direct messages, text messages, etc. routes to the same speaker/audio that is chosen for phone calls. For me, I use a headset for the phone, but I don't wear the headset when I'm not on a call. Because of this, I don't hear any notification sounds and miss direct messages/text messages. Since there is already a setting to allow incoming phone calls to play on my computer's speakers, I should be able to set it so that notification sounds are routed to the computer speakers, as well.

    5 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  13. When creating User Template, each can have a different settings for individuals within the same department, the name given to the Template can only be a certain length of character because the window you receive when clicking a template cannot be resizedand the logical name for the template can mean different things to the user opposed to the creator.It would be really helpful if the Template had a description field for tracking who it should be applied too.

    1 vote

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  14. When callers call in they currently hear "Call are being recorded" then "Thank you for calling XXX department, please hold." but we would like them to hear our company greeting first followed by "calls are being recorded". We fear that when they hear calls are being recorded first, they hang up before hearing the company name.

    1 vote

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  15. We have several departments that need to update their IVR Greetings regularly, and having them have to record the greeting then submit a case is time consuming. It would be beneficial if the IVR Menus would have a PIN that the appropriate users can log into the IVR extension to update the greeting.

    2 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  16. It would be helpful if the welcome E-Mail for a new user could be sent more than 48 hours in advance. Under the current system, the user has to respond quite quickly and may not be able to if traveling. The 48 hour limit also means that we cannot send these on Fridays unless we know that the user will respond right away.

    14 votes

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  17. With large organizations, 10000 contacts is nowhere near enough to support the amount of contacts we would like to sync into RingCentral for the Caller ID. This limit is arbitrarily low and should be raised.

    58 votes

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    Under Review  ·  9 comments  ·  Contacts  ·  Admin →
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  18. I would like to have the application on my phone to be silent but I would still like to receive calls on the computer and on my extension device as normal not as in silent mode or do not disturb, basically changing the status of the application on my phone should not change the status on all the other devices connected to my account.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  19. Want ext to be able to forwarding using call handling to an app.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  20. It would be very helpful to be able to centrally manage firmware updates to devices vs having to update each one individually. Other tier-1 providers already perform firmware updates for devices without requiring it to be performed manually.

    7 votes

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    Under Review  ·  1 comment  ·  Hardware  ·  Admin →
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