12191 results found
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Ability to improve the system limitation feature
I hope that you may be able to take a look at this considering to update the system limitation feature. Like if someone have 2 units PC and laptop and using the same account for ringcentral phone, both of them would synchronize. For example, I have already read a certain message from my laptop, then when I open my PC, it should be mark as read too because the current system sees these as two different end points so it wont update the notification when switching between the two so it's kind of confusing and time consuming when you manually…
2 votes -
Add a date/time delay to RingCentral account activation email
The account activation emails expire in 48 hours, so if we create a user account on Friday and send the activation email it will usually expire before the user has a chance to read it, which generates a supoort ticket. If we select send later we need to remember to go back in to send the activation email once the user starts, revisiting the same task twice is inefficent. If we wait to create the account until the user starts this creates delays in updating their phone number in our directory, their texting function doesn't work for a couple of…
12 votes -
Allow adjusting of timer for Dial by Directory
Currently its about a long 10 second pause after entering the name prior to hearing anything. It would be nice if the prompt said we could press a key to finalize the submission or shorten up the timer.
3 votes -
Automatic selecting a outbound caller number
They want to have an automatic selection for outbound caller numbers they do not want to manually select in which number they are calling from
1 vote -
Support NFC Connection on Android phone for Poly Edge E450
We have our new Poly Edge E450 phones setup for hotdesking. Currently they work the normal way, to login you would enter your extension and PIN on the phone. But the phone had functionality to automatically log you in using NFC on Android mobile. The NFC works to pair you to the phone via Bluetooth and it will be very beneficial not only to us but to others to have this kind of fature be supported in RC system.
1 vote -
Remove Blocked option from dial pad when making an outbound call.
We do not want our sales agents to have the option to select Blocked on the dial pad to block their caller ID when making outbound calls.
2 votes -
I would like to notifications on my samsung smart watch when I got a call, text, or message.
I like to keep my phone on silent and dont always have it on my person. I end up missing ring phone calls because I dont notice my phone is ringing. It seems like a reasonable request
11 votes -
Customer requested to have an option to receive and monitor incoming fax to multiple extension without using the email notification option.
When the customer will go to the user's call handling she will have an option to forward multiple fax extension to her extension.
1 vote -
I request that my employees do not have access to recorded conversations.
I request that my employees do not have access to recorded conversations.
1 vote -
Option to check by other extensions the voicemail left to the dialed number
Option to check by other extensions the voicemail left to the dialed number
1 vote -
Limit the callers to select the IVR keypress options only
Requesting to limit the callers to the IVR keypress options only in order to avoid callers connecting to an existing user extension if they randomly dial numbers while connected to an IVR extension.
5 votes -
user's status will still show even if the "Message Tab" is disabled
The customer wants the user's status will still show even if the "Message Tab" is disabled
2 votes -
BLA for all Shared Line compatible device
Shared Lines BLA feature is available to RingCentral MVP Ultimate and Premium accounts only with compatible device such as VVX310, VVX410, VVX500, VVX300, VVX400, VVX600, VVX301,
VVX311, VVX411, VVX501, VVX601, VVX 350, VVX 450. it would be better if we can also cater all compatible shared line device to have the BLA function. Call can be put on / taken off hold on any phone.2 votes -
Add RC internet fax printer to unified app
Please add the internet fax printer driver to the unified app, this is currently part of the desktop phone app and we desperately need this to move forward with using the unified app. This has nothing to automatically printing faxes so please do no merge it with that idea. This is solely for printing a document INTO the RC unified app to be SENT as a fax.
8 votes -
Ability to Select Primary & Secondary Licenses from Licenses & Inventory
In our account we have 2 types of licenses due to an agreement made during implementation on pricing of these two licenses. While the license itself is the exact same (MVP) the cost is different and therefore broken down into MVP and MVP. I would like the ability, as the Admin, to select which license to assign to which extension. The MVP^ licenses are meant for emergency lines while the MVP is designated for End Users. When auditing my account, I notice that Users and Emergency Lines are mixed between both MVP and MVP. Currently my only workaround…
15 votes -
Sync Reject between desktop Phones and app(s)
Currently if "Reject" an incoming call on my desk phone it still continues to ring on my desktop and mobile app. "Reject" should be synced so the call stops ringing at all locations and goes to voicemail
4 votes -
Emergency dialing notification
Please create the ability to have different 911 notification people per location. This way someone local can be selected to get notifications for their location but not ALL locations. But also where some can get for ALL if necessary
45 votes -
To have an options to route the voicemail of one call queue to another call queue.
To manage voicemail to a single call queue.
3 votes -
contact number should show on the email notification even if the call comes from the IVR
Even if the calls routed to the IVR and go directly to the voicemail of a user extension, the voicemail email notification should still show the contact name of the caller if its save on their company contact list
7 votes -
Time out feature within IVR menu
The IVR Menu should have an option to time out after a number of seconds when no option is selected. Currently it only times out after 3 repeats or incorrect input. The option to play a message and then automatically transfer should be an option without requesting that the caller selects a prompt. This feature should be incorporated in the IVR menu, Announcement Only Extension, and Message Only extension.
16 votes
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