13296 results found
-
Option to still leave VM after forwarding call to call queue
We have some users that their extensions are programmed to forward to a call queue if they do not pickup after 6 rings.This is causing two serious issues.1. If a call comes in and they hit the VM button it will just bounce to the call queue and NOT leave a VM in their VM.2. If someone else tries to send the call to another users VM then the call simply dies with a message "I am sorry no one is available to take your call." and the call drops.----------option to still leave a vm
1 vote -
remove beeping sound for on demand recording
option to remove beeping sound for on demand call recording
1 vote -
UPDATES FOR DESKPHONE DEVICES ISSUES
customer should be receiving updates
via email for the devices they are using
if there is any instance that they should not
be updating their devices or if there is any known issues on their device1 vote -
Add Ring in Order Setting for Call que
Customer is looking for ring in order when calls routed to Call que, customer want to route call in order not in sequential or simultaneous.
1 vote -
download call recording with the name or number of the caller
Download call recording with the name or number of the caller.Call recording should at least included the name or the number or date and time of the calls, in order for the customer to identify the call recording easily.For now customer is downloading the call recording and they are manually updating the file as per their reference
18 votes -
International Outbound Calling Controls
Would like the option to give a User or Site the ability to make outbound international calls. Currently, when you enable this feature all users are able to make international calls.
5 votes -
Dial by Extension via Multi Level IVR
The option to dial by extension using the Multi-Level IVR
11 votes -
Disable Incoming Call Pop on Avaya J100 series phones
We have a request that Incoming Call Pop is DISABLED as default as part of the Auto-Provision process on Avaya J100 series phones.Customers migrating from IP Office (or Aura) are used to Call Appearances and toggling between calls (line 1, line 2, line 3). Call Pop is a nuisance, and better OFF. It is simply impossible to disable this feature handset-by-handset when a company has 30 or more users. Especially if we are not onsite at install or the customer has multiple sites. Also if the phone is default-reset, the function comes back on. Then you have some users with…
2 votes -
Allow internal SMS via extension number when Company Directory is disabled
When an admin has Company Directory disabled, users are not able to internal SMS other company users unless they have their email address. Please seehttps://support.ringcentral.com/article-v2/Managing-the-Company-Directory.html?brand=RingCentral&product=MVP&language=en_USOur customer would like the ability to internally SMS users via their extension number without including them in the Company Directory.
2 votes -
Shows the dial pad automatically when adding a call on RingCentral Mobile App
When on a call using the RingCentral Mobile app and then hit the add button the dial pad should pop up directly so we can enter the number we wanted to add and call like the actual behavior on the desktop app.
2 votes -
Delete contacts on mobile app
There's no delete button option on the mobile app for removing contactsTo delete the contact, you would need first to click on the edit button and remove the all entries like name, number and then save it. This entails more work than just having a delete option for example when long press on a particular personal or guest contact.
2 votes -
Option to add additional email recipient for receiving invoice
Wants to have the option to add an additional email to receive the invoice
3 votes -
For Corrupted extension
The customer wants to fix the corrupted extension, doesn't want to have 2 ext in the account still want to use the ext 101
3 votes -
Alert for changing status to DND
It would be helpful if we could set some kind of presence alert that notified us when a user becomes available. If we are trying to connect with another team member that is on the phone, we have to constantly check back to see if they're still on the phone. It would be nice if there was a notification you could enable to alert when they set their status to DND, so you don't have to keep checking your Ring Central application to see if they're available.
1 vote -
Call queue setup for individual users.
Much better if we have this option. So if someone dialed one of our direct numbers and our customer service associate was on the phone with another customer that would put the person calling into a queue to be answered as soon as they were done with their current call.
1 vote -
Detect RC Contact Name Correctly
I have the option to add a different contact name using the same number but when sending a fax using the RC phone up, it detects the first contact I added using the same number when resending a failed fax. On the call logs if the fax was sent successfully the name is showing the first added contact using the same number.
1 vote -
Pick up call queue calls
A feature in which a user can pick up a call queue call while it is still on overflow call queue
3 votes -
Greeting update on the message only extension before voicemail greeting
Wants to have an option to customize a greeting first before the call routed to the voicemail greeting on message only extension.
3 votes -
CHANGE FAX NUMBER DISPLAY FOR OUTGOING FAX
Can I remove the *101 after my phone number on the cover page? It is confusing. Secondly, for the fax, can we just say "Fax" instead of "Fax phone" and last, can we give a parenthesis for the fax area code and a hyphen between the fax number. Thank you.
8 votes -
Limit reached on RC phone app
Some features wont work with RC app that is why we need to have the RC phone app use for outbound like smokeball - and we have multiple devices to login.
2 votes
- Don't see your idea?