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  1. Currently we are using the Salesforce RC plugin only. Not supporting lookup fields in the RC component means we have been unable to add all of our required fields into the RC component; this results in the user needing to access the Salesforce task after a call to update certain fields - we are now seeing this causing errors when the call recording link is then added to the Salesforce task whilst the user is editing it. This is resulting in data loss and lost time to our end user as they have to re-input everything

    4 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  2. The RingCentral Phone app has a button where you can start an Audio Conference. It would be very useful if this button/feature were added to the RingCentral Unified app.It would also be useful to be able to manage the Audio Conference directly from the RingCentral Unified App. The admin can control the audio conference by being able to mute the callers or disconnect the caller from within the app.Would also be great if you can transfer a call into a audio conference as well and then add additional calls into the audio conference.

    6 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  3. It would be helpful to make it expandable and contractable based on User Interaction, especially relative to Composability.

    35 votes

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    Planned  ·  1 comment  ·  Application  ·  Admin →
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  4. Some customers need the ability to make changes to Site Hours for a Multi-Site retail environment in bulk. This would ensure that changes do not need to be made frequently, each time there is an upcoming holiday.

    10 votes

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  5. 3 votes

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  6. ... than our personal ringtone. If we are away from the office, and the calls transfer to our Iphones or Samsung Galaxies, for it to have a different ringtone than our regular ringtone, so we can know that this is a client calling our office, or it is our mom calling us. Make a setting available on our phone so we can change the ringtone just for calls transferred from the office.

    5 votes

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  7. I have some users that would like to see the same functionality that they see in Teams and Skype where they can turn a notification on to see when a specific user becomes available.

    5 votes

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  8. For companies utilizing the texting feature with clients, customers, employees, etc., there should be the ability to have oversight with these text messages for supervisory and quality of service purposes.

    4 votes

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  9. We need to be able to run a report to include calls where the initial caller is connected to someone and then adds another number to the call. We typically record those calls but noticed when trying to find it in the call log, it doesn't show the numbers together. You have to search each number. They may not always remember the numbers to search and would be much easier if they could pull a report of those types of calls only. I was told that this is in the works and it would be best to put an idea…

    8 votes

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    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  10. It would be helpful to be able to have more than 10 Key Presses for our IVR Menu.

    8 votes

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  11. We have users that have asked about the ability to create Sub-Folders under Personal Contacts within the Desktop APP. We are an insurance company and they believe that this ability would help to distinguish between what type of contact everyone is. Ex: a folder for hospitals, a folder for Doctors, etc.

    7 votes

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  12. We experienced an event where multiple fax confirmation email was received and it was not initiated by anyone in the office.We were hoping to block any emails from a different source. Ex. allow emails from Outlook only, Google, Etc.

    1 vote

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  13. 7 votes

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  14. I use the app a lot for our reception line and currently when you go to "more" then "transfer", the call stays live while pulling up the extension to which you are transferring. It would be useful if the call was put on hold while the transfer was happening, especially in louder work environments.

    5 votes

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  15. I would like to be able to easily identify and organize my pinned conversation by renaming them

    1 vote

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  16. Integration with Freshdesk Phone Service in the Ticket System

    1 vote

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  17. This would be useful if an employee likes to keep messages in their mailboxes and need to transfer it to another extension. We get alot of email and these seem to disappear within the inbox when transferred that way.

    5 votes

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  18. In prior version, you were able to see the date / time stamp along with the body of the text in a list format without having to hover over or click into every text. This makes it difficult to find communications. Please give an option as to how to view messages so we see more than just a list of contact names. We should be able to expand this view to see more information (i.e.: date, time, company name, phone number, body of text).

    3 votes

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  19. I have 3 scheduling coordinators that need access to the main voicemail from their desktop phones.

    8 votes

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    Implemented  ·  7 comments  ·  Other  ·  Admin →
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  20. We, Driving Force, do not have land lines at some of our locations and exclusively use the RingCentral app on desktop and/or mobile devices. Looking for a method to alert personnel in specific buildings (i.e., only alert those in a building that is exposed to fire or other hazard and not all company buildings). In previous "land line" scenarios, a predetermined number (e.g., 5555) was dialed which in turn triggered an audible alarm and alerted personnel to proceed to the muster point. Further, there was also a first aid response mode where those needing assistance could connect with first aid…

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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