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  1. Automatic Replies in messaging for direct messages would be helpful when you will have a time of unavailability, such as time Out of Office or in Training.

    7 votes

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    Planned  ·  2 comments  ·  Application  ·  Admin →
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  2. At present, vital information is being missed from the Audit log where there have been API calls that have made changes. It makes identifying issues on either the customer API or RC side much more difficult.

    5 votes

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  3. It will be a great feature to allow the RingCentral app to copy contacts from multiple cells of an excel spreadsheet and have it pasted on the To: field or alternatively, to allow uploading of multiple contacts via csv file to make sending out SMS in bulk easier, instead of having to type the contact names or number one by one,

    16 votes

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    Under Review  ·  0 comments  ·  Contacts  ·  Admin →
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  4. We use the softphone in the RC app to lookup contacts and transfer calls. I feel like the internal people's status should be shown. It would be nice to see it there so you don't have to look at multiple things to figure it out.

    3 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  5. I am running small business. Set up Extention 1 for Sales, 2 for Support and 3 for Emergency. When customer called, I manually save, but it is not linking all extension no. For example, customer called Extention 1...I save it manually their contact. However, if they called Extension 2 next time, it is not linking customer data. So, I don't know who is calling. And I have to save contact manually again for Extension 2 customer database. So, I highly request to customer data is linking all extention no. I hope you understand my problem.

    1 vote

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  6. If a user is in an appointment, away for an extended period, or on lunch, it would be helpful to forward the calls to a receptionist. Currently the call forwarding feature can only be enabled during specific times. It would be helpful to allow the user to enable call forwarding by changing their status to "do not disturb" or adding a new "call forwarding" status. That way it can be easily enabled when they know they will be away.

    14 votes

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    Under Review  ·  6 comments  ·  Other  ·  Admin →
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  7. customer would like to have the ability to answer rc app calls even when he is already engaged in a native phone call

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  8. I would like to see a feature on all Ring Central Deskphones, to integrate their DND status with all other agents/ representatives in the company. We can see when they are on a call, or placed a call on hold, but cannot see if they are on DND. This would alleviate a lot of headaches for our team, if they could see if someone is available or not... This is a cloud based system. It needs to be able to integrate with all deskphones.

    11 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  9. For longer and more complex notes it becomes an issue that to read or change a note that it covers the entirety of the desktop app.Allowing it to pop out to a separate window would allow users to reference information sent in messages more easily as well as check and respond to incoming messages without having to save and close the note frequently or work with other text editing apps as intermediaries between RingCentral messages and RingCentral notes.

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  10. As a business, I need to be able to record entire conversations that I have with my customers/clients. Either with doc or PDF, preferably from Desktop App.

    9 votes

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  11. When colleagues leave the company, any direct messages with them and/or with other people disappears from the left panel in the desktop app. The only way to find it is to search for a keyword in the conversation and then open that conversation from search results. This is very tedious to do each time we need to refer to it. I've tried to convert it to a team but that option is not present on conversations with terminated employees. We seem to have no way to easily hang on to those . It's a huge problem with the employee in…

    3 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  12. There are moments that we need to send message to whole congregation through email, text, and voicemail. If I could use ringcentral to send a prerecorded message would help greatly.

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  13. I would like for a call queue to automatically route calls to certain queue members by the caller's zip code.

    3 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  14. We have agents that are in multiple call queues. While on a call in call queue A the agent is still being alerted to new calls distributed by call queue B or call queue C. It would be a good idea to make all call queues aware of an agents status in other call queues. Saving time and not subjecting customers to longer wait times.

    4 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  15. Hi is there any chance of having Ring Central office to have a 3-4 pin code for Voice Mails rather than having 6

    4 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  16. We have users on wifi phones (Spectralink 8440) connected to RingCentral. This is accomplished through manual provisioning. These are limited extension users, and they do not appear in any Contact list whatsoever in the RingCentral app. The only place you can search for them is by opening the dial pad, and searching from there. They aren't in Contact lists at all, and they can be searched using the central search box at the top of the app.

    5 votes

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  17. The old RingCentral softphone app had a feature where you could see other numbers entered into the user profile in RingCentral when you searched for someone in the phone app. This allowed for you to put in Mobile numbers along with RingCentral numbers and see those in searching the public address list within the app. The new RingCentral app does not do the same. I created a video and will attach it to better explain what I am talking about.

    14 votes

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    Planned  ·  2 comments  ·  Application  ·  Admin →
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  18. Admin wants to be able to change other user's status so that they can't change it to invisible or unavailable during business hours

    11 votes

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    Implemented  ·  0 comments  ·  Application  ·  Admin →
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  19. W would like to be able to temporary forward all calls to an extension to another ringcentral user. Example one user closes down for the day and would like to forward all calls to another agent in the office using a cell phone app

    1 vote

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    Implemented  ·  0 comments  ·  Application  ·  Admin →
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  20. My Company uses Generic Extensions for the majority of the phones in the office. If the generic extensions are not activated you can not look for them in the Web app and you have to know the direct extension. This will allow for all the generic extensions names to show up in the directory to be called. This is post go-live so the accounts have already been made and can not use the method that is provided for making the accounts in bulk activation/editing.

    2 votes

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