11051 results found
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Add an option to pin the "active call" window for desktop app
I find myself often searching frantically for the "end call" or "hang up" button when a call ends. I use my computer with a headset for calling, and frequently when a call ends I have to click around to find the "hang up" button because it's been hidden by other programs that I've used during the call. I would find it helpful to be able to pin the "active call" window to the "front" so that it remains visible. That would help me to find it more quickly when my call is finished - or in a situation where I…
7 votes -
Add a button to allow users to enable/disable the new released feature: Keyboard shortcuts
After the new upgrade that was automatically installed on 02/23/2022, RingCentral added a new feature called "Keyboard Shortcuts". This new feature has new pre-configured shortcuts to specific options. The problem is that it was not considered the use of ASCCII code, because there are some pre-configured shortcuts that start with a number, for example, "ALT + 1" to go to Message tab on RingCentral Windows' app. But, in the Spanish language, all the vocals with accent, on ASSCII code, start with "1" and other letter that is very common to use also starts with "1": "ñ" = ALT + 164,…
7 votes -
Change SMS number to reflect outbound number
When agent is making a call & SMS he needs all numbers to reflect the same so it is not confusing to the clients. Right now he is calling from 407-604-0254 and the SMS is coming from 407-723-7163. We tried switching it to the 407-604-0254 number but does not allow number to be changed. Ring Central Rep Ralph tried to change it on the back end and was not able to do so. He suggested I add an idea here. This is super important for our agents and we need it done ASAP.
5 votes -
Disabling App Messaging for Certain Users
It would be great to have the ability to disable the Messaging Feature for certain users. This would allow admins more control on to which features their users would have access to
12 votes -
Hide Incoming caller Id to call queue calls.
Need to have the option to hide the Incoming caller ID of the clients when calling a call queue extension.
9 votes -
Disable email notifications for call recordings
We continue to get email messages from Ringcentral that our phone calls are being recorded. We already know this, we do not need emails constantly advising us of this.
26 votes -
Highlight + Hotkey to Dial in MVP App
Highlight and Hotkey to dial in MVP App, versus having to use the CALLTO parameter in Windows. Too many people don't format numbers for dialing, or use Excel based call lists.Works in RC Phone App, why not MVP
6 votes -
Disable RingCentral App Auto-Update on macOS
On macOS, the Ring Central application installs a helper tool that requires privilege elevation to complete the install. Enterprises like ours do not provide administrative privileges to end users, so they can not elevate privileges. The end result is the user sees a popup requesting authentication for an admin this is difficult to clear. The popup reopens when you click "Cancel" until you close the application and reopen it.
56 votes -
Text Auto-Responder
I would like to have the capability for our Ring Central lines to send a text message automatically in response to inbound text messages that are delivered outside of business hours.For ex: if business hours end at 5:30p, then all inbound text messages received after 5:30 would receive an automated text response as composed by the extension user, such as "Thank you for reaching out. It is outside of our normal business hours. I look forward to reading and responding to your message the next business day. If you need immediate assistance, please call 911."
3 votes -
Test Tool for WFH for Phone and Contact Center
For employees that are working from home and have varied networks and providers. A tool that will test their ability to use phone and contact center applications from home. Could even be used for test a new remote branch even. Would test things like QOS, Bandwidth speeds, SIP ALG etc. if failed in a certain test on the call could provider links or direction on next steps to look at.
6 votes -
Having the ability to search contacts via company name using RingCentral Unified app
Having the ability to search contacts via company name using RingCentral Unified app
20 votes -
increase key presses
When a team uses an IVR they're limited to the number of key presses. So, if there's more members on the team, key presses aren't available. Currently, to make this work a person's extension would have to be changed. In my case, the extension is already set up and I don't want to change the extension to accommodate the ivr key press limitations.
2 votes -
SMS automatic reply
Is a way to set up automatic text responses after hours and on weekends
27 votes -
Call Queues have multiple notification paths or forwards
It would be nice is there was a way to setup what happens to a call during Business Hours vs Afterhours. Rather that is emailing different people/groups or rolling a call to different places
3 votes -
Mic Mode on Mac
Apple has Mic Mode in their control center that has different options for your mic that allows you to control the input. Whenever I use my airpod pros through my Mac, the background noise is amplified and makes it extremely hard for the person on the other end to hear. Using the Voice Isolation mic mode would fix this completely but it is not integrated with ringcentral.
3 votes -
All users should see voicemail and text messages
All users should be able to see text messages and voicemails and not just the assigned "operator". With several users it's difficult if only one person can see voicemails and texts, especially in a busy office so it would nice if other users could be assigned that capability at one time.
2 votes -
Limit user access to Call-Forwarding and Call-Forwarding Destinations
Limit user profiles to "call-forward" to known telephone numbers, e.g., corporate directory, and limit access to "call-forwarding" based on role. Permitting an “all-or-none” call-forwarding option without restrictions on destination is counter intuitive to preventing fraud, and without the ability to manage access at the role level ignores enterprise policy requirements that potentially positions California organization in violation of employment practices.
4 votes -
Schedule off hours
I would like to schedule off hours so that I don't get phone notifications when I am done for the day of work. This is something Microsoft teams does, and it is super useful. You can schedule times for when you don't want to get notifications, or turn whole days off (like Saturdays and Sundays) so that you can really disconnect from work. With remote work becoming so huge, this would be a nice new feature.
4 votes -
"Press 0 to speak with an Operator or route to voicemail if someone dials the direct number"
I would appreciate it if you would provide the ability to have a caller who does not want to leave a message on my voicemail, in the event of an emergency, press "0" and be re routed to another extension. we had this on our old phone system.
7 votes -
Prompt Key Press to Receive SMS
Having the opportunity to automatically message customers with a link for an online form or giving them instant access to information on your website would be a great addition to a callers experience and an immense time saver. Removes the wait time for callers attempting to find a form/ document and time from employees having to walk callers through the process.
2 votes
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