11051 results found
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Disable Name Change By User
Disable the option for a user to change their display name associated with their assigned number. Allow it to only be changed by admins.
2 votes -
Limited Extension Continues Rings
This is a MUST, and I need it NOW, I'm in contact with support.Currently Limited extension Phone Ring only 4 time, then hang up.I'm many hundreds of then used in retirement and nursing homes.The Problem is 4 ring(20 seconds), don't Give the Resident time enough to answer the phones.I need more like 1 minute, or Continues Ring with no. announcement. and it's needed NOW.I'm an admin a 3 account, and help manage others
2 votes -
Enable multiple Automatic Voice Recording Announcements
We have multiple companies which use a single Ring Central account - and they each wish to have the ability to have a different automatic voice recording announcements. Currently - we only have the option to use one Automatic Voice Recording announcement.
4 votes -
Password and PIN Expiration Requirement
Admins would like the ability to force Passwords and PINs to be changed or updated every 30-180 days.
29 votes -
Multiple caller ID set any number
Set another caller ID for any number on the account
9 votes -
Call Queue Manager Roles - Members Role vrs Member Management Role
I didn't realize when adding users as a Manager to monitor VM's in a Call Queue, the Member Management role doesn't allow them to make changes to messages, such as deleting the messages. This role only allows the user to add/remove members and to log them in/out of the queue. The Messages role doesn't allow the adding/removing of members, but does allow the deletion of VM's. Full Access allows both the deleting of VM's and member management, but also gives full access to the queue and all of it's settings, which I don't want my managers to have. So now…
3 votes -
Add integrations with MyCase CRM and others
To automatically tag the call with it's recordings to the client, claim or case in the CRM.
3 votes -
RingCentral Portal Transfers: Search by order no or telephone number
When reviewing port orders and transfers in the port (link below), i would like to be able to search by both order number and telephone number.https://service.ringcentral.com/application/company/phoneNumbers/transferredAndVanity/numberOrders
2 votes -
Blind Copy Group Contacts - SMS
We need the ability to send SMS to contacts in a group without each recipient seeing the others' responses.
8 votes -
Disable Users to change the login password
If admin wants to disable the user from changing the login password, there is no option provided to disable\block the user from changing the login password. It will good if that option will be provided. In our company admin will maintain all the passwords of the user and some users change the password by themself. Please consider this and make changes and give some option for the same.
5 votes -
Add support for virtual cards (*.vcf) files
Currently when sending of VCF file (Virtual Card) is attempted as RingCentral Message attachment, it doesnt gets displayed right at recepient's phone
5 votes -
Increasing Paging Only group to more than 25 devices
I have a client that needs to use this feature for tornado warnings, tornado drills, fire drills, mass alerts to the company. They have 75 devices on hand in various rooms throughout the facility and need to be able to page all of them to alert individuals in the building of an emergency.
94 votes -
Set Incoming Call Ring Duration for Phone Handset using a Template
In User Templates you can ONLY set the ring duration for incoming calls for the Desktop or Mobile App. You cannot set it for a physical phone handset.By default, when a phone is added to a user the incoming call ring duration is set to 4 rings / 20 seconds. This can only be changed on a user by user basis. It would be good to be able to change this settings using a template so you could apply it to multiple users at the same time.It is possible to change the incoming call duration for the Desktop or Mobile…
2 votes -
Sub Team or Team Channel
We would create a Team and then create a sub team or team channel. The team will always remain but the channel will come and go based on what projects we are working on. So when I go check on where we are on a particular topic, I don’t have to scroll down and search endless emails to see who did what last on that topic.
2 votes -
New Message Notification Color
Change the message notification to the same orange color as phone. The gray notification blends in and messages are missed at times.
6 votes -
personal contacts should be available for search in unified app (Dial Pad)
When our user use Unified app and click on the dial pad and search for personal contact (#name) it's not showing the right contact.for Example name of the personal contact is "12 Angeline"when you search it on the dial pad (unified app), it will not show the personal contact, only the company contact.This feature is available with RC phone app and it would be great if we can have this migrated to the new app.Work around that we are doing is to use search bar on the unified app but would be better if we can do it on the…
7 votes -
Automatic Text-to-text Reply (Out of office) when a costumer texts employee on vacation/ away for specific amount of time
If an employee receives a text message on Ring Central during their desired time frame, an automatic text will be sent to the customer with desired message (Out of office)
18 votes -
volume change for individuals
Please let me adjust peoples nicknames also, I would love to be able to adjust specific peoples volume when in group call or video.
1 vote -
Notify when user is available
Being able to be notified when a user has become available if they are either currently in a call, in a meeting, or otherwise unavailable. Simple push notifications would be the only thing necessary.
9 votes -
Create an option to remove the apps tab in the RingCentral application
Currently the apps tab is tied to the messaging feature. The only way to remove the apps option is to remove messaging from an account. It would be helpful if these were separate so that I can control whether users are allowed to add apps to their application while still maintaining the messaging feature.
3 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
The message and apps options are no longer tied together, so you can request that apps be removed from your account without removing messaging as well. Thank you!
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