12776 results found
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Should have the option to choose the play speed of the prompts
Was uploading the prompts should have the option to slow or to speedup the play or bitrate of the uploaded prompts
1 vote -
To have an option for a user who has a custom role to have the ability to download call recordings in bulk from the call logs.
To have an option for a user who has a custom role to have the ability to download call recordings in bulk from the call logs.
2 votes -
RC App Video quality Monitoring/Controls
- Addition of RCV/RCM Host Setting to set maximum FPS, resolution quality on screen sharing and video calls to adjust for network latency/lag. 2. In progress meeting control slider to adjust FPS and resolution on the fly. 3. FPS & resolution monitor in addition to network stats monitor during meetings. 4. Debug log download option for troubleshooting that pops up after the meeting satisfaction stars pop up appears, when selecting 3 or 4 stars. These would assist in User, Customer IT, and RC Support troubleshooting and meeting in progress adjustments.
5 votes -
Customizable password policies
Plain and simple, a check box or something that forces all users in the organization to adhere to a password policy. I.E. forcing password changes after 3-6 months, complex passwords only, ETC.
11 votes -
Call Trap
Our law firm has been inundated with spoofing-type calls. It interrupts our business day, fills our voicemail box, and is simply frustrating. A call trap option could help reduce these calls. Please develop an option for use with our Ring Central service.
12 votes -
Call forward All from one device should update to the entire account
Currently, when call forward all is set on a polycom device, or another device on a licensed account, that call forward all only affects the reachability for that device, but calls will still come in to other devices on the same individual's account while forwarding from the device that has the CFA set.Setting call forward all on one device on the account should update it for the account.
6 votes -
Automatically monitor a user
There is no ability to actively just monitor an extension. Our 20-year-old phone system had this ability. You type in the person's extension and whenever they are on the phone you silently monitor them, a very basic feature for a supervisor. On this "new' system, RingCentral, you have to wait till you see the extension is actively on a call and then click the Monitoring button. This is extremely inconvenient but also very ineffective as you can't do anything but sit there and stare at the extension or else you will miss the start of the call.
2 votes -
express link should still be used even the account has been set up
unable to access or get express link working since account not yet done with implementation. we should still have access to use this link since our account still active
1 vote -
Bug report: When an account is disabled or has only a disabled line, if in a queue it can disable the queue
We have experienced this on occasion-- someone would leave and their user either disabled or not would remain in a queue. Their previous phone (which had been reassigned) then acts disabled, even after reassignment and resync.The exact conditions this last time: parts user left, their phone was reassigned. The user was moved to the new parts queue and assigned the phone. The phone was renamed and then resynced.When the call queue was called, the phone would not ring. Only after the old user was removed from the queue would the queue ring the old user's phone.The old user had a…
1 vote -
Delete contacts on mobile app
There's no delete button option on the mobile app for removing contactsTo delete the contact, you would need first to click on the edit button and remove the all entries like name, number and then save it. This entails more work than just having a delete option for example when long press on a particular personal or guest contact.
1 vote -
Allow downloading of call records through the app.
Downloading of call records through the RingCentral app instead of going to admin portal.
1 vote -
Lots of caller hang ups = Lots of silent 2 second voicemails Callers that don't leave a message—and hang up a second or two after the be...
...ep—means that I get a 1-2 second voicemail message of silence. Please create a feature that users could choose to NOT save these types of calls to voicemail. Something like ignore/delete any message shorter than 2 seconds. Maybe have a range of time.. All users.
3 votes -
Scheduling option for adding number
Hope there's an option to schedule when a number will be added. For example, after choosing a number to add, there's an option on when it will be active to the user.
1 vote -
Option to select different fonts in the messaging.
To be able to select different fonts when sending text or direct messages.
5 votes -
Share VMs with users from other sites
It would be nice if we could use the shared voicemail feature to share site voicemails with users from other sites. In some cases, users work in multiple sites either routinely or as backup/vacation coverage, and it would be convenient to allow users to access VMs for other sites without having to change the user's primary site assignment.
4 votes -
Change Schedule for entire user call queue, user extension and company schedule
Hi Please include a feature were end user can change the schedule for the entire account all at once, call queue user extension and company settings
5 votes -
There should be a way to globally turn off email notifications for emails and other aspects.
In case their is a phishing campaign and we need to temporarily halt email notifications without having to go through hundreds of users individually.
5 votes -
RingCentral desktop app Volume control stay on full volume
RingCentral desktop app Volume control stay on full volume - capability for admin to put fixed volume on RC app. To remove user capability to turn it off.
4 votes -
feature request for IB caller ID where it will indicate cx information aside from name and number
cx wanted incoming call to display caller information including address
4 votes -
Add Call Log on Archiver Sync Option
Adding Call Log on Archiver Sync Option.
3 votes
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