11826 results found
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Call Waiting / Missed Calls for single agent on a Call Queue
Ideally when a customer calls, if the only agent in at that time is onanother call, they would either a) be able to put the current caller onhold for a moment to take the incoming call's contact information or b)when they are finished with the current call, they would have a Missed Callnotification alerting them to the missed call to return the call.
4 votes -
Allow More Than 10,000 Contacts
With large organizations, 10000 contacts is nowhere near enough to support the amount of contacts we would like to sync into RingCentral for the Caller ID. This limit is arbitrarily low and should be raised.
64 votes -
Ability to Forward voicemails to another extension
I received a voicemail in error, it should've gone to another extension. After chatting with a RC tech I learned there currently is no way to forward that voicemail to the correct extension. I need to be able to forward voicemails to the correct extension, preferably with the option to add a little message of my own before the voicemail like "hey, this is actually for you" and then the message plays.
6 votes -
Make wrap time block calls from all queues.
When fininsh a call in q quque with wrap up time the wrap up time should block call from all queus.Right now if a person is a memer of multiple queues, the wrapup time has no real purpose as you can get calls for any of the other queues during your wrap uptime.ExampleAdam is in 3 queuesAdam picks up a call from queue 1Adam fininshed the calls from queue 1 and gets 5 mins wrap u timeHowver he can still instantly get a call through queue 2 and 3 leaving him with no time to do his notes as needed
4 votes -
Prevent link previews for listed admin-curated list of certain domains and subdomains
Admin should be able to define a list of subdomains and domains for which links will never show link previews. For example, suppose an organization often shares links to another app's pages where their staff has to be logged in. I would suggest this is true for most of your clients. In the current paradigm, the "Please Log In" preview is shown every time these links are shared and the preview is not useful at all. Sometimes we share 10+ such links. We then get a massive scrolling page of 10+ "Please Log In" preview tiles. Ideally, our admin could…
4 votes -
Add AI criteria
Add AI analysis to recorded calls as well as recorded videos.
2 votes -
Ability to change or remove automatic SMS response
My team works in the digital healthcare field and we do a lot of telephonic outreach to engage patients in our program. When we send SMS messages and a patient replies "Stop" they receive an automatic response stating that future texts from this number will be blocked unless they reply "Unstop." We would like to be able to change or remove this response.
2 votes -
Call queue auto answer
Allow for auto answer in from a call queue or set up a simple hunt group from main lines. allowing customers to pickup the handset and answer the phone on Deskphones
4 votes -
To be able to change the amount of times the IVR menu must play before an extension can be dialled.
It would be beneficial to be able to change how many time the IVR must be played before it automatically rings an extension. Having to sit through it 3 times seems like a long time.
1 vote -
Online Access to Reprovision Phone Number
I purchase new phone lines almost every week as my company grows. Every time I add a new line, I must call the customer support line and open a case to have the new line reprovisioned to allow the SMS feature. I must spend a MINIMUM of 20 minutes each time to navigate the options menu, wait in queue, explain the issue to the support agent, wait on hold while they create the support ticket, and then have them explain that they have opened the ticket and it will be resolved. The user I have assigned the new number then…
1 vote -
Kermit SIPping Tea Emoji Needed
We should create a custom emoji to represent Kermit the frog SIPping tea similar to the popular GIF.
7 votes -
Department column header within Billing Items view
Within the Billing Items view it would be useful to see the department that users are linked to. For us, all staff have a department set but we use the Site attribute sparingly. This makes it difficult to link billing items to the correct cost centre as we have to do a lot of cross-referencing.
1 vote -
Allow Account Owners to Submit Comments on Cases and have it appear in THEIR name
As a Director, I somethings get added or escalated to on cases. If I go into a case that I did not open but add a comment, it shows that my comment is being added as the requestors name when it should appear from me.
1 vote -
Restore deleted user
Restore deleted user
7 votes -
STIR/SHAKEN compliance for Canadian RingCentral customers
It is imperative that RingCentral become compliant with the STIR/SHAKEN protocols in Canada to authenticate and verify caller identification information for IP-based voice calls.The Canadian market regulator, the CRTC, in a decision dated 6 April 2021, notes it is a requirement as a condition of offering and providing telco services in Canada, and the compliance deadline was 30 November 2021:"The Commission directs telecommunications service providers (TSPs) to implement STIR/SHAKEN to authenticate and verify caller identification (ID) information for Internet Protocol (IP)-based voice calls as a condition of offering and providing telecommunications services, effective 30 November 2021. In addition, the Commission…
3 votes -
Admin Portal Transfer Requests: Email and attach a copy of the completed form and in portal
Please can you include a copy of the number transfer request form that we complete in the admin portal and also email a PDF to the requestor?That way if a port request fails or there is an issue we can review the submitted form and identify if it was caused due to an admin error.Would be great if there was also an option to edit/resubmit.
1 vote -
default phone to do not disturb as soon as you are on a call...even for intercom calls.
If someone is on a call and we intercom them, they and the other person on the call can hear what we are saying.
1 vote -
Assign multiple lines to one phone
RC should allow for assigning multiple lines to one phone. If there is one assistant, and they are working for multiple people, the assistant should be able to tell what calls were missed by what person. This is currently not possible. This feature would lead to a great improvement in business environments where the secretary needs to monitor multiple lines. Currently we can only forward lines from the bosses to the secretary, but this doesn't solve the issue. Neither does the Presence feature.
11 votes -
More Recent Emojis!
I would love more options for recent emojis to react to other's messages with! At least ten options would be great!
2 votes -
Requesting disabling of Chat, Texting, Video Conferencing from the computer and mobile application
I need to disable chat/texting/and video conferencing due to compliance rules (as we are in the financial services industry). Our firm will only be utilizing ringcentral for inbound/outbound calling. This is a requirement of our compliance department in order to use services from ringcentral. Thank you.
3 votes
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