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  1. The new app is great and continues to be improved. I would like to see an option for users to at least change their password from within the app. If possible, it would be nice for them to change their PIN and possibly see/change their secret question there as well. However, I would be fine with just change password. Another possible option or addition would be a way to expire users accounts and have the app/portal request they change their password the next time they login. This would help for rollouts and use of generic/temporary passwords.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  2. Have an optional "button" either in the Soft Phone or online to give me the option to "sync contacts" between all or various extensions to allow all office service staff to contact whatever whoever is in need of service at whatever time they have a need that needs to be addressed without having to give access to other's extensions, or having to constantly export & import contact lists manually to give everyone access all the time.Another feature that may be included in this is an option to allow a "Text" message to just come from the main number, so clients…

    3 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  3. In the RingCentral App, it would be really beneficial to have the ability to turn off calendar notifications so that entries which exist in the original calendar (Outlook, Gmail) don't send a duplicate notification in Ring Central. At this point, the only way to prevent this is to unlink the calendar (removing the ability to create meeting invites from Ring Central) or mute all notifications (making the soft phone functionality unusuable)

    4 votes

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  4. This can help to reduce end users from mistakenly believing that emails from RingCentral are phishing attempts.

    1 vote

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  5. if i own 10 companies i dont want to remember every phone number to dial out before i call. if i can click on app. click on phone symbol.pull the phone numbers down from the from: tab and see all my company names with ph#'s THAT WOULD BE GREAT!!

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  6. Please include the convert message to task feature currently available in the existing app.

    24 votes

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  7. We have two call queues that our internal help desk can be a part of. There is a feature to allow the queue members to select which queue they want to take calls for. This currently only applies to the mobile app, however my team uses the desktop app exclusively.

    3 votes

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  8. Adding the ability to play a sound or display an indicator without flashing message content into view, or the ability to snooze notifications so that rather than flashing up for every message, only one is seen per given time interval, or a single persistent notification to indicate unread messages. Could be controlled on a per-user basis.Currently you can only enable or disable notifications entirely on the desktop app per user.

    6 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  9. Allow Super Admins to select what numbers can be used as CallerID.

    2 votes

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  10. Currently I go to Phone System, Auto-Receptionist, General Settings, IVR settings then custom answering rules. I add a custom answering rule for each day of the month to let the system know which EMS doctor is on call from 8 AM - 10 PM that day. Then the team wants it on the Google Calendar, so I go into google calendar and add who is on call for each day of the month. LOTS of room for error and VERY time consuming. Please consider.

    2 votes

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  11. My VVX-450 phones only show the username on the screen. I think it would be a nice feature if the deskphone displayed its ext number on the screen. On a similar note, it would be nice if it displayed the DID of the phone as well. Of course, the best way would be to allow the Admin to configure whether it showed this information, or just the Username.

    2 votes

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    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  12. 12 votes

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  13. Some customers would like to restrict users calling 411

    12 votes

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  14. When clicking on the voicemails for other users from within the Admin panel, it pops-up and asks for that users passcode. (see image)It would be nice to have two things occur at that point:Focus on the box brings the cursor to the password field. Right now, you have to click into the field to enter data.The <Enter> key should be valid input for the form submit. Now, you have to mouse over and click 'Confirm'Nothing too earth shattering, but with a few hundred users, it adds up on clicks.Thanks!

    3 votes

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  15. My suggestion is to allow the RC phone app to accept transfers alongside its desktop app counterpart. This would be very useful for customers who do not have headsets and rely on their cellphones for using their RC account

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  16. It doesn't matter how many names are in the presence, list. The second screen on the expansion module is Blank. Reopened case https://support.ringcentral.com/s/case-detail?Id=5002H00001Hp8DQQAZ

    2 votes

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    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  17. As a law firm that mandates all inbound calls need to be answered by a person and not VM, I set-up multiple Custom Rules for the week, and each day of the week. I could have up to 7 different Custom Rules in the same day because of admin scheduling. It would be efficient to see the name of the rule on each screen of the process. The only way to recall if a Custom Rule was entered for a specific time of the day while in the steps you have to press BACK or advance, save the RULE then…

    3 votes

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  18. I would like to see the published 411 listing without calling 411.

    4 votes

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  19. 6 votes

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  20. At the moment, BT's BT Cloud Work Phone, developed by Ring Central, doesn't have a built in sound equaliser unlike many soft phones. Speaking to BT they say that the software doesn't have the ability 'yet' but couldn't tell me if this meant it was on it's way. They were a little vague.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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