9677 results found
-
Feature Request: Show outgoing fax number for every user
At the moment only the main fax sender/recipient will display the company fax number on outgoing fax messages. For every other user that sends a fax, the main phone number will be displayed instead of a fax number.This is an essential feature for companies with multiple fax users, especially where a fax response is needed.
16 votes -
Detailed Call Log Information on the Desktop app.
If I use the computer app, I want to see where the call is coming from, what extension it is coming through. For example, on my phone app there is an small circle with an i in the middle that I can click on and it says To:864-772-3410 (me) for example. That's what I need to locate when using computer.
1 vote -
Add Defender firewall rules to the MSI version of RC App
Add firewall rules to the MSI version of RC AppOur Cornell users have been getting firewall popups that they consider frightening (see attached). This user reported this occurred after they had FIOS newly installed in their home last weekend. We are wondering if installation packages could include firewall settings appropriate for all network types users may encounter. At Cornell we centrally deploy the MSI version and our Desktop Support Team uses that to deploy and update versions on a campus-wide basis. They have noted that the package itself does not create the needed Defender firewall rules. They would prefer RingCentral…
13 votes -
Analytics- Exporting MOS and QOS
When exporting MOS and QOS stats from the analytics portal, graphs are not included
14 votes -
Include Billing Details in the user report when exporting
The user list export only includes Cost Center name today. It would be helpful to include the Billing Details from the cost center in that report.
1 vote -
Allow for disable users for the GLIP Chat to be able to retain their settings and group chat they were assign to
I noticed when you disable a user, it automatically removed them from every group chat/team they were assigned to. I think it would be great for an employee/user we disable to retains the teams/group chat they were assign to. Example: Employee A leaves the company --> Company's IT disable them --> Company retains the ext --> new employee is hired and takes that ext --> once reactivated, they have access to the group chats/teams.
1 vote -
To be able to reply on SMS from short digit numbers or 646000 number
To be able to reply on SMS from short digit numbers or 646000 number
15 votes -
Move Limited extension templates to the same section as limited extensions or move limited extensions to the users section
Move Limited extension templates to the same section as limited extensions or move limited extensions to the users sectionWhy are they in separate places?
3 votes -
Activate Limited Extensions
It would be great to be able to activate limited extensions when creating them.The kitchen and breakroom phone don't need an email address assigned to them which means I end up assigning my own and I have to manually click on each email and activate them myself.We have hundreds of sites with phones like this and it is a major pain.
4 votes -
Allow Auto-Receptionist to transfer to specific numbers in extensions
I have an admin account that is for all official calls (non-customer related) and that extension has 5 phone numbers associated with it. It would be great if the receptionist could transfer to a certain number in the extension instead of just the extension itself and then tell me which number it is calling.
2 votes -
Would be good if call handling contacts didn't show under 'flip' menu for active call
Call handling', setup in the portal, is used for our call forwarding functionality. As such, when a user has PA number's added for call forwarding, they appear under the 'flip' menu when on a call, unfortunately, it doesn't work for flip.
1 vote -
Forced account codes for outbound dialing
Request for Forced Account Codes for outbound dialing either by developing a method internally, or by enhancing API functions to allow RSI to build this functionality properly within their system.1) ability to define/add LD authorization code/pin - minimum digit length, 42) ability/option to assign code to user and/or extension3) ability/option to report on code usage, either in CDR or some other report. Report must show user and/or extension, time/date and code.4) ability/options to lock all phones to internal only dialing and prompt caller to enter an auth code/pin when dialing external or an option to specify certain extension must use…
34 votes -
Customer would like to be able to Bulk Change IVR hours of operations, etc. settings for 500+ stores in RC Office.
Large Restaurant chain would like to have the option to bulk change the hours of operations, time of day, store hours, etc. in the RC Office IVR menu/settings.
1 vote -
Playing Recordings During Call
Think it would be a great idea to be able to play a recording during a call. This would help for legality reasons for some companies or for cancellation terms, etc.
6 votes -
HIPAA PHI (Protected Health Information) Clause needed on RC Coversheet
RC includes coversheets, one that says Confidential, but this DOES NOT fulfill HIPAA requirements. Also, the new RC app does not allow Custom Coversheet uploads which technically makes RC fax NOT HIPAA compliant unless you type a PHI statement with every fax...this is ridiculous. The Custom Coversheet feature is already on RC Phone (which you are retiring). ALL RC needs to do is add a PHI/HIPAA Clause to one of their Confidential Coversheets
4 votes -
Paging for limited extensions
All phones should be able to send a page in case of emergencies not just full licensed users. This is currently limited to only licensed users. Add limited extensions to the list for paging out of box.
6 votes -
Contact list sorted where numbers come before letters
Contact list sorted where numbers come before letters.
1 vote -
Able to share RC App via screen share while in an RC app video
I need to be able to train agency staff on the use of RC app and troubleshoot as problems arise. It is very challenging now, due to the fact that when you share your screen when in an RC app meeting you are unable to actually share the RC app itself. Therefore the meeting participants cannot see what I am doing.
1 vote -
expand search function to find text used across RingCentral
I was looking for a specific email address that received information. However, I didn't know where the email was used and where it was set up. If the search function would allow searches for specific texts across the site, I could have found the menu where the email is used and delete it / modify it
3 votes -
Sync VM notification email with RC VM status
A user receives an email notification of a VM in RC. If users listens to the VM in RC, that is, change from unread to read, change the email notification in user's Outlook to read.
5 votes
- Don't see your idea?