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  1. ... (30, 60, 90 Days). The organigation with not loss out on any important chat if it get deleted by mistakely or purosefullly by any team member.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  2. I updated my RingCentral app on my Mac a while back (now version 21.2.10.452 Web, 21.2.10.949 Mac) and since then, an important feature no longer works: links with a non-.com URL that are posted in rooms are no longer clickable, meaning I need to copy and then paste them into browsers manually (for us that includes an internal URL ending in .pvt even though it's https).Can we get that link function restored?

    1 vote

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  3. When assigning a phone number to a Hot Desk phone, it auto assigns an available number. It would be nice to be able to select the area code instead of being assigned a random number in a different State.

    5 votes

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  4. Hi community,Newly using RC w/ Premium plan, here is my idea:Automatically discard voicemails less than 5 seconds longGood clearance of hanging messages and contagious cough.Thank you for your attention !

    6 votes

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  5. A setting that would allow us to customize the default greeting for our user's conference line. Currently, when a client calls into a meeting, it says "welcome to the ringcentral conference line." We would like it to say "Welcome to the {Company Name} conference line." It adds a level of professionalism to the process for us. We were able to do it with Dialpad/UberConference but we just recently switched to RingCentral and were disappointed to find that we could not customize this greeting.

    8 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  6. Creating ticket in behalf of customerasking to have the ability to edit call handling in all extensionlike what they have on RC phone app. Ability to edit call handling for each users without admin access

    1 vote

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  7. Users with Desk phones will have access to Call Queue voicemailsFor example, we have a call queue with custom rules to send calls to different users. If a caller leaves a voicemail it should go to the intended recipient of the call queue (or at least to the voicemail box of all managers assigned to the call queue)

    4 votes

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    Implemented  ·  0 comments  ·  Other  ·  Admin →
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  8. Would be nice to be able to route calls to an overflow queue when maximum hold time for the queue has been reached. Currently the only option is to send the call to voicemail. The ability to send the call to another call queue would be very helpful.

    9 votes

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    Under Review  ·  1 comment  ·  Call Queues  ·  Admin →
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  9. Robert Half wants to enable SMS for all users and have any customer able to opt out to SMS which should then be honored for every RC extension. If one of their clients requests to stop SMS, than nobody at Robert Half should be able to SMS that number.

    7 votes

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    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  10. It would be great to be able to move some info posted inside Glip Pro outside in a text CSV format. That way these info might be stored and used inside organization databases

    1 vote

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  11. It would be great to be be able to place a requests like tasks. Sometimes there is the need to place requests between team members. Let's say for example ask for days off or ask for a purchase .......

    1 vote

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  12. We are missing the funtionality to print notes as we were able to do in the previous versions of Glip

    1 vote

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  13. Current voicemails are saved in m4a using aac which is a lossy format. Converting to alac still using m4a would provide a lossless format and better quality for our business needs.

    2 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  14. Requesting a feature to have the option to assign voicemails to multiple users.

    2 votes

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    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  15. The request is for inbound calls to end users get overflowed to call queues or IVR. However, this is not possible under User Administration > Call Handling & Forwarding, as internal extension are not authorized and get changed to E164 numbering plan, and internal numbers are not authorized.

    2 votes

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  16. Customer uses RC App on Android (Zebra) device. When a call comes in, it usurps the entire phone screen and function as opposed to how it behaves in RC App on IOS which leverages the IOS Call kit and call rings in via a banner at top of screen and the app the end user is currently working in is still available to them. The banner has call controls to answer or ignore....when answered the banner persists and gives speaker option and mute so the end user can continue to work in current app while talking on the call...Would like…

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  17. When you call to leave a voicemail for another user, and listen to the message on your Polycom desk phone, it announces who the voicemail is from using a computer generated computer. I've been told there is no way to currently change this. We've done a custom recording for the "Record User Name" function in the users profile, but this doesn't affect the name announced when leaving a voicemail.

    1 vote

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  18. please add the company number section tab under all numbers

    1 vote

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  19. When you share screens in a video call, there is only a single pencil feature for making hand drawings on the screen. This is very valuable but I really would like more options (colors, thickness, maybe some basic shapes), and also make it so the drawing you make doesn't automatically fade in ~5 seconds. These would all make visual brainstorming much easier!

    2 votes

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  20. Our former (PBX) system let someone hear a page then pick up a phone and (after punching a button) be connected to the person making the page. So after a Page occurs, let the recipient hit a button (the "Page" button on a phone?) and be connected to the Pager.

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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