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  1. There is not a way to identify all email addresses that are listed in RingCentral to receive notifications for message only mailboxes. We have a need to determine if any terminating employee is listed in the notification field to receive notifications of faxes or voicemails for any mailboxes, and right now there is no way to do that without having to go through each mailbox individually.

    3 votes

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  2. Presently people can jump in and out of the call queue. Sometimes some users forget to turn it back on. We need a way for managers to be able to monitor who is in and out of the call queue to ensure that everyone is able to process incoming calls.

    2 votes

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    Implemented  ·  0 comments  ·  Application  ·  Admin →
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  3. On the phone APP (same APP for google chrome laptop), we are unable to check the status of other contacts and before I call someone, I would like to check and see if they are on a phone call

    2 votes

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  4. Robocalls are coming into our toll-free numbers in high volume and incurring daily charges to our account. There should at least be a filter on calls coming to toll-free numbers which will determine if they are valid calls or not.

    4 votes

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    Planned  ·  0 comments  ·  Other  ·  Admin →
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  5. Allow queue members to be turned on and off with a slider like ring groups.

    4 votes

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    Implemented  ·  4 comments  ·  Other  ·  Admin →
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  6. If you want to use Microsoft outlook (not outlook 365), the scheduler keeps defaulting to "meeting info" . This happens in particular, when you do not have Outlook 365 or Google calendar conduit/mangaged calendar intergated. This causes for a bad user experience having to always change the defualt setting.

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  7. I don't have any Company contacts, but I do have Personal contacts. I would like to have the page open with Personal as the default so I don't have to remember to do that each time I need a contact.

    2 votes

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  8. We Really need to have better Call Routing Via the IVR Auto Receptionist. Add a Timeout and Destination including Extensions and Queues. Today a call into the IVR plays 3 times before getting a limited choice of moving the call. Quite Frankly that's terrible. Call Routing should allow for calls to be sent to an IVR and immediately or after xx go somewhere else. So you could play a greeting then send the caller somewhere or play no greeting and have the call redirected right away.

    14 votes

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  9. Would like to add the feature to forward only the voicemail messages to a 3rd party number, not calls included to forward.

    3 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  10. Dir of Cloud Business Operations finds such data and knowing the trends will help with planning for growth in their org.

    4 votes

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  11. Pull calendar out of video conferencing and make it a separate icon similar to how Microsoft Teams does it.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  12. I have a call center where all phones ring simultaneously. There are known GOOD and BAD inbound calls. The bad ones get missed because the agents dont want to talk to them. We need the ability to block the Caller ID so all calls look the same

    7 votes

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  13. We would like to be able to not have the company contacts be viewable to all extensions.

    8 votes

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  14. "Modern" call pickup functionality. If you have to build a group, then put people in that group. Anyone in that group should just hit a button or code, to answer any ringing phone in that group. Having to enter the extension is redundant and excessive. If you are in a cube farm, you don't know what ext is ringing.

    4 votes

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    Implemented  ·  0 comments  ·  Other  ·  Admin →
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  15. Many organizations that send outbound faxes email using @rcfax.com to send those faxes. If an email signature has a logo, they are being interpreted as attachments. The ask is for an automated way of preventing those from being consumed by RingCentral as attachments.

    1 vote

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    Under Review  ·  0 comments  ·  Fax  ·  Admin →
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  16. As per RingCentral article# 5925https://support.ringcentral.com/article/Paging-Frequently-Asked-Questions.htmlOnly paging device that can be added to the system are CyberData.Requesting to have an option to add an Axis SIP speaker- paging device and other over-head paging devices brand that works with SIP settings.

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  17. To personalize each employee's experience, if numbers could be added to Presence/preset numbers on their desktop phones, it would streamline the process of dialing the same numbers every day - even if the admin hasn't added them as a company contact.

    1 vote

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  18. When assigning a phone number to a Hot Desk phone, it auto assigns an available number. It would be nice to be able to select the area code instead of being assigned a random number in a different State.

    6 votes

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  19. Right now we're limited to 10 numbers to be forwarded to outside numbers. We need more because we're using Service Titan to track and monitor calls. We have close to 40 numbers, and all we can forward is 10.

    3 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  20. I need all of my business lines to ring as the operator because I am not always available but I also need to be able to text from my main company number. The message needs to play when a customer calls my company so removing the option to press 0 for the operator is not an option for me.

    6 votes

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    Implemented  ·  2 comments  ·  Application  ·  Admin →
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