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  1. Creating ticket in behalf of customerasking to have the ability to edit call handling in all extensionlike what they have on RC phone app. Ability to edit call handling for each users without admin access

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  2. Add the ability to configure specific numbers that would override the Do Not Disturb setting. Use case is for someone who is on call after hours for emergencies, who may want to set RingCentral to Do Not Disturb for general calls and messages but still needs to receive calls that are coming from the emergency dispatch number. Similar to what iPhone currently has where you can set the ability for a number to still come through as a call when your phone is in Do Not Disturb mode.

    5 votes

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  3. We have a customer who has a single shared line with 8 phones. They need two way communication (intercom) internally on their shared line. Is there anyway we can get internal shared line intercom functionality? There are 8 phones in this group with a total of 4 lines. If you think about the way landline phones work if they pickup a phone on line 1. Then a second user picks up another phone selects the same line. That functions as a two way communication with both users being able to talk on that line similar to how intercom would work.…

    4 votes

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    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  4. Users with Desk phones will have access to Call Queue voicemailsFor example, we have a call queue with custom rules to send calls to different users. If a caller leaves a voicemail it should go to the intended recipient of the call queue (or at least to the voicemail box of all managers assigned to the call queue)

    4 votes

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    Implemented  ·  0 comments  ·  Other  ·  Admin →
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  5. Robert Half wants to enable SMS for all users and have any customer able to opt out to SMS which should then be honored for every RC extension. If one of their clients requests to stop SMS, than nobody at Robert Half should be able to SMS that number.

    7 votes

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    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  6. It would be great to be able to move some info posted inside Glip Pro outside in a text CSV format. That way these info might be stored and used inside organization databases

    1 vote

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  7. It would be great to be be able to place a requests like tasks. Sometimes there is the need to place requests between team members. Let's say for example ask for days off or ask for a purchase .......

    1 vote

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  8. We are missing the funtionality to print notes as we were able to do in the previous versions of Glip

    1 vote

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  9. Copy and paste up to 50 numbers into recipient box at once for texting tool either by control copy or by CSV file.

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  10. Current voicemails are saved in m4a using aac which is a lossy format. Converting to alac still using m4a would provide a lossless format and better quality for our business needs.

    2 votes

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  11. Requesting a feature to have the option to assign voicemails to multiple users.

    2 votes

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    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  12. The request is for inbound calls to end users get overflowed to call queues or IVR. However, this is not possible under User Administration > Call Handling & Forwarding, as internal extension are not authorized and get changed to E164 numbering plan, and internal numbers are not authorized.

    2 votes

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  13. Customer uses RC App on Android (Zebra) device. When a call comes in, it usurps the entire phone screen and function as opposed to how it behaves in RC App on IOS which leverages the IOS Call kit and call rings in via a banner at top of screen and the app the end user is currently working in is still available to them. The banner has call controls to answer or ignore....when answered the banner persists and gives speaker option and mute so the end user can continue to work in current app while talking on the call...Would like…

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  14. When you call to leave a voicemail for another user, and listen to the message on your Polycom desk phone, it announces who the voicemail is from using a computer generated computer. I've been told there is no way to currently change this. We've done a custom recording for the "Record User Name" function in the users profile, but this doesn't affect the name announced when leaving a voicemail.

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  15. please add the company number section tab under all numbers

    1 vote

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  16. Everyone will benefit from this option. The wait time before transferring to VM or another line only has the option of 30 seconds (not enough time) or 1 minute (most callers will hang up after 1 minute)

    4 votes

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  17. When you share screens in a video call, there is only a single pencil feature for making hand drawings on the screen. This is very valuable but I really would like more options (colors, thickness, maybe some basic shapes), and also make it so the drawing you make doesn't automatically fade in ~5 seconds. These would all make visual brainstorming much easier!

    2 votes

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  18. Our former (PBX) system let someone hear a page then pick up a phone and (after punching a button) be connected to the person making the page. So after a Page occurs, let the recipient hit a button (the "Page" button on a phone?) and be connected to the Pager.

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  19. The new app is great and continues to be improved. I would like to see an option for users to at least change their password from within the app. If possible, it would be nice for them to change their PIN and possibly see/change their secret question there as well. However, I would be fine with just change password. Another possible option or addition would be a way to expire users accounts and have the app/portal request they change their password the next time they login. This would help for rollouts and use of generic/temporary passwords.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  20. Have an optional "button" either in the Soft Phone or online to give me the option to "sync contacts" between all or various extensions to allow all office service staff to contact whatever whoever is in need of service at whatever time they have a need that needs to be addressed without having to give access to other's extensions, or having to constantly export & import contact lists manually to give everyone access all the time.Another feature that may be included in this is an option to allow a "Text" message to just come from the main number, so clients…

    3 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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