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11323 results found

  1. Save custom status

    I understand that we can set a custom status and I understand that there are 6 "canned" statuses. I would like the ability to either edit those 6 canned "slots" or add my own custom statuses that I might use frequently. I would find this super useful during work from home times.Examples: "Picking up the kiddo from school", "Away for lunch", etc.

    71 votes
    Implemented  ·  13 comments  ·  Application  ·  Admin →
    How important is this to you?

  2. Add captions for phonecall

    Captioning for RC video is wonderful for those of us with hearing deficiencies. It would be great if the desktop and or mobile app extrended that same technology

    7 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  3. Admin access to Fax, Message, and call history for all employees using RC

    I have been asked if there is a way to access past fax, message and call history for employees and ex-employees, several times. Looking through RC, I am finding that this option is not available. Adding this as a function in the admin console of RC would be an amazing help. RC is all about communication. Document management is also a piece of the communication puzzle, just more of the administration side.

    12 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  4. How to maintain the caller ID after a blind transfer.

    When calls are blind transferred, I do not see the caller ID of the original caller. I only see the internal caller ID.

    1 vote
    Implemented  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  5. Bring Back the Missed Chat Message Preview that arrives in Email. This was recently removed

    The Email Digest that gets sent when we used to miss a chat message would display the chat message contents in the email. This was recently changed. Now their is only a Reply fuction but I have no idea what I am replying to.Having this feature helps when we are out of office or in meetings and need to respond.We do not want to install RC apps on our personal cell phones.

    14 votes
    Under Review  ·  2 comments  ·  Application  ·  Admin →
    How important is this to you?

  6. Create contact groups to send bulk text messages

    According to your site you allow up to 100 receiptients for bulk text messages. There should be a way to create contact groups so if you need to send text messages to a group of people on a regular basis, you can simply select that group and send the message. Similar to teams, however, these recipents do not have RC accounts, but still need to receive text messages from an RC phone number.

    25 votes
    Under Review  ·  7 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  7. The ability to prevent update the task status in case if task is overdue for everyone but creator.

    To have the ability, to define only by creator, if the task status is able or not, to be modified by the non-creator in case if task is overdue.In case if the flag=false/disabled the update function is disabled for non-creator users in case if task is overdue.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  8. Option to customize the call wait notification

    Add an option to the call wait feature for the phone to ring instead of just a beep and pop-up notification on the screen of the phone.

    1 vote
    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
    How important is this to you?

  9. Export all E911 Address

    is it possible to have an option to export all of the E911 addresses we list?

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  10. Option to Check size of call recording

    If we try to backup all users recorded calls with the archiver, is there a way to tell the size of that data before we try to download it? Recorded calls can be large in size so I want to make sure our FTP server has enough space

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  11. Option to bulk download or forward voicemail to an email address in admin portal

    Currently, voicemails can be download or forwarded to an email address one by one.Would like to add an option to select all or at least select multiple voicemail to be downloaded or forwarded to an email address in service web.

    25 votes
    Under Review  ·  3 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  12. Allow Super Admin to view/remove all categories created in RC/Restrict access to create new categories

    Useful so there is continuity between all RC users assigned a task. Ability to filter tasks more efficiently. Currently no way to delete categories once created and anyone can create new ones at any time. This is causing confusion, and it would benefit all users to have a uniform category section. Recommend Admin/Super Admin editing privileges only.

    2 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  13. Expand the video messaging

    We just got the December update allowing videos to be messaged within the mobile app. It's great. But we want to have this ability within the desktop and the ability to video text people outside the company

    3 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  14. outlook contact

    I am using RingCentral Phone (phone icon) and I am not able to view my Outlook Contacts (even though I have installed Outlook on my computer)

    3 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  15. I am wondering if there is a way to get a call bank of numbers that are hard lines that we can call from so that a caller ID can be set ...

    ...up and have our call score be set lower.. So we have been working on finding a way around soft phones being marked
    with an auto 80 phone score. We have a lot of outbound calls that are
    marked as unknown or it is just the number. From what we have found this is
    really common and there is really no way around it besides paying your
    phone provider to show a better caller ID. I know our CNAME is set and we
    have been registered with all phone providers. What we want to know is if
    making a call…

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  16. "ignore" button on Google Extension sends call to voicemail and is linked to the RC App?

    When you have the google extension and the RC App opened and that a call comes in, if you click on "ignore" on the google extension the RC App will still keep ringing and you have to also click on "send to voicemail" on the Rc app. Is it possible to link both apps and if "ignore" is clicked on the Google extension it also sends it to voicemail on the RC App.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  17. List of Wifi Supported Phones

    You currently have a list of phones that are supported on the support site but it would be beneficial to know which of those are Wifi phones.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  18. Allow guests the ability to initiate video call

    There are a few guest users on my team and previously they were able to start video calls but something has changed and they are no longer able to start the call. Please change it back so anyone can initiate a call with anyone on the team.

    1 vote
    Needs More Information  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  19. in RC APP to press a key directly to automatically hold the next call instead of answering the 2nd call to press the hold button

    This is chatting log with ringcentral live agent:I see. So basically, they would like to press a key directly to automatically hold the next call instead of answering the 2nd call to press the hold button, correct?
    yes, that is our question Thank you for the confirmation. I see what you're trying to say. Our only options at the moment would be to answer the call and press the HOLD button, or just ignore and route the call to voicemail. We currently don't have that auto-hold feature available. That sounds like a good idea. I can imagine that improving our…

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  20. Add Home Screen with Favorites or HUD to Android and iOS app

    currently when I want to call a co-worker from the Android/iOS app I have to either memorize their extension, search their name in our company contacts, or scroll through the company contacts to find them.Adding a Home Screen or even the HUD from the desktop app would allow me to call my most commonly contacted people without taking the extra steps of finding them.

    7 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?
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