12213 results found
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Multiple caller ID set any number
Set another caller ID for any number on the account
9 votes -
SMS auto Response
An auto response to an SMS text stating that we do not have SMS texting abilities and that the client will need to email staff to contact us.
6 votes -
Call Queue Manager Roles - Members Role vrs Member Management Role
I didn't realize when adding users as a Manager to monitor VM's in a Call Queue, the Member Management role doesn't allow them to make changes to messages, such as deleting the messages. This role only allows the user to add/remove members and to log them in/out of the queue. The Messages role doesn't allow the adding/removing of members, but does allow the deletion of VM's. Full Access allows both the deleting of VM's and member management, but also gives full access to the queue and all of it's settings, which I don't want my managers to have. So now…
3 votes -
Add integrations with MyCase CRM and others
To automatically tag the call with it's recordings to the client, claim or case in the CRM.
3 votes -
RingCentral Portal Transfers: Search by order no or telephone number
When reviewing port orders and transfers in the port (link below), i would like to be able to search by both order number and telephone number.https://service.ringcentral.com/application/company/phoneNumbers/transferredAndVanity/numberOrders
2 votes -
Outbound Calls Tagged as Robocall | RingCentral
Is there really no way of getting through this update?
https://support.ringcentral.com/article/Outbound-Calls-Tagged-as-Robocall.html
Outbound Calls Tagged as Robocall | RingCentral
For cases such as businesses like Dr. Office, Clinic, Hospital, Law Office, Accounting Firm
I hope it does make sense if this business make an outbound call and be tagged as Robo Call - definitely there will be a huge impact to this type of business.Having to call all this business clients or prospects and advise it's not a SPAM Call. Seems to be unrealistic solution.
118 votes -
Blind Copy Group Contacts - SMS
We need the ability to send SMS to contacts in a group without each recipient seeing the others' responses.
8 votes -
Add support for virtual cards (*.vcf) files
Currently when sending of VCF file (Virtual Card) is attempted as RingCentral Message attachment, it doesnt gets displayed right at recepient's phone
5 votes -
Set Incoming Call Ring Duration for Phone Handset using a Template
In User Templates you can ONLY set the ring duration for incoming calls for the Desktop or Mobile App. You cannot set it for a physical phone handset.By default, when a phone is added to a user the incoming call ring duration is set to 4 rings / 20 seconds. This can only be changed on a user by user basis. It would be good to be able to change this settings using a template so you could apply it to multiple users at the same time.It is possible to change the incoming call duration for the Desktop or Mobile…
2 votes -
Sub Team or Team Channel
We would create a Team and then create a sub team or team channel. The team will always remain but the channel will come and go based on what projects we are working on. So when I go check on where we are on a particular topic, I don’t have to scroll down and search endless emails to see who did what last on that topic.
2 votes -
New Message Notification Color
Change the message notification to the same orange color as phone. The gray notification blends in and messages are missed at times.
6 votes -
personal contacts should be available for search in unified app (Dial Pad)
When our user use Unified app and click on the dial pad and search for personal contact (#name) it's not showing the right contact.for Example name of the personal contact is "12 Angeline"when you search it on the dial pad (unified app), it will not show the personal contact, only the company contact.This feature is available with RC phone app and it would be great if we can have this migrated to the new app.Work around that we are doing is to use search bar on the unified app but would be better if we can do it on the…
7 votes -
Option to Hide Direct number on the app
Can we hide an extension's direct number within the RingCentral app?
5 votes -
Automatic Text-to-text Reply (Out of office) when a costumer texts employee on vacation/ away for specific amount of time
If an employee receives a text message on Ring Central during their desired time frame, an automatic text will be sent to the customer with desired message (Out of office)
18 votes -
volume change for individuals
Please let me adjust peoples nicknames also, I would love to be able to adjust specific peoples volume when in group call or video.
1 vote -
Notify when user is available
Being able to be notified when a user has become available if they are either currently in a call, in a meeting, or otherwise unavailable. Simple push notifications would be the only thing necessary.
9 votes -
Create an option to remove the apps tab in the RingCentral application
Currently the apps tab is tied to the messaging feature. The only way to remove the apps option is to remove messaging from an account. It would be helpful if these were separate so that I can control whether users are allowed to add apps to their application while still maintaining the messaging feature.
3 votesThe message and apps options are no longer tied together, so you can request that apps be removed from your account without removing messaging as well. Thank you!
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Visibility into SMS messages
Besides researching and exploring the admin portal on my own, I have sought help from your support group in generating a report of SMS messages made by our users. I was told there is no such reporting capbility. Clicking on Admin Portal->Billing->Paid SMS Usage:View Log yields no records. Prior to this search, I sent a text message from my direct, to my cell.Perhaps I'm doing something incorrectly? If not, this capability is needed to keep track of the count of SMS messages.
8 votes -
Change the default soft keys on Polycom phone when provisioning the phone.
Current default soft keys at the bottom of the screen on VVX350 are new call, intercom, dnd, and page. Theses are useless for most users:New call: this button is asinine, there are already 4 ways to make a new call.1) pick up the phone and dial2) dial then pickup the phone3) press the one of the hands free button and dial4) dial then press one of the hands free buttonIntercom: i have never worked in an office where a general page went over the phone system to interrupt productivity, meetings, call with important clients. this feature is just rude to…
20 votes -
Tag for status change
Be able to right click on a user in contact list who is busy (red) to request to be notified when they go green (available)...tag for status change alerts
4 votes
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