10970 results found
-
ability to print a transcript of your text and chat threads
We are required to save a transcript of all communications with people in our services for logging purposes.
22 votes -
Remove the announcement to announce yourself when doing a conference call
With the newest RingCentral update, we are having all 3 parties on a simple conference call, hear a notice to announce yourself to join a call. This is not a meeting that we've scheduled, it's a simple connection of 3 people. We should have the option to remove this. We were given a workaround to hit *#8 to remove the announcement. We are making hundreds of conference calls per day. This is not a good solution. We need this addressed ASAP. Not sure how you can make a global update like this and not get input from your users who…
24 votes -
RCscheduler/Outlook Add-in should offer HTML format for meeting invites
The old outlook plugin was able to use the HTML format. We would like to like to use this feature added back in for the Outlook Add-in.
6 votes -
Improved Bluetooth headset compatibility
Presently very limited Bluetooth headset compatibility. Some people can't use just any headset because of environmental conditions, comfort, etc. I've never come across another app that was so limited in headset use.
9 votes -
Enable ability to silence one of your apps (Desktop and Mobile) without disabling or silencing both.
If a user is at their desk they may not want the mobile app ringing as well.
13 votes -
Ability to see if task is complete or not in the calendar view.
Super happy that tasks now show in the calandar view but would be super helpful if there was a designation between completed and not complete tasks in that view. Example- filled in check vs not checked box
1 vote -
Analytics of Inbound calls on a Ring Group
In a ring group, multiple call staff can be answering the phone. It would be helpful to know on Analytics which user is taking how many calls, and for how long.
1 vote -
Shift right / left to View next or previous pictures in text messages
If you have many pictures in a text discussion you need to close and reopen each picture separately, would be much easier to just swipe to the left or right to see next or previous pictures.
1 vote -
Ability to search for whitelisted phone numbers
Currently, there isn't anywhere within the admin portal where you can look up which numbers have been whitelisted. Can we please get this feature added so admins can check if numbers have been whitelisted or not before making requests to RC tech support to get them added.
1 vote -
Call Control functionality on more headset models.
Being able to accept calls and end calls via the call control function (button on headset) does not work on EPOS Sennheiser models (specically D10 headset). Is it possible to include more headset models (other than Jabra and Plantronics) that can be used with the desktop app. Need to have more compatible models - Specifically Sennheiser.
5 votes -
Automated text after hours
We would really love/need an automated text to be sent if a client texts us after hours. We would want them to know we received their text and someone can respond during opening hours.
5 votes -
Shared fax for outbound sending
A feature that allows multiple users to be able to send and receiving faxes on behalf of a shared fax user. The multiple users would be able to send faxes with the cover page reflecting the shared fax user phone numbers and details.
15 votes -
Dropdown Phone Options
Allow a dropdown on the Phone icon in the app, to choose with line to call that is tied to the user's profile. Currently, if we wish to dial the Mobile Phone on the account, it takes several additional/complex clicks to get there.
6 votes -
Check Network Connectivity Through the App
RC features requires an extensive list of servers that the endpoint need to be able to reach to work properly. It would be easier to troubleshoot network connectivity related problems if there was an inbuilt connectivity status check tool or a separate app which we could download to check on the end users device. It would be easier than checking each IP individually for possible restrictions in the gateway device or the device itself.
4 votes -
New user permission so they are unable to switch their Caller ID from what is set
This feature would help enforce Caller ID setups and make sure they are always set to their appropriate Caller ID whether it is their direct line, a company caller ID or something else. This would apply to the extension settings in the website, and RC and RC phone apps. This would also prevent "curious" users from creating issues by dialing from someone else's Caller ID
4 votes -
Add Poly Voyager Focus 2 to the support headset list
I would like to see the supported headset list here https://support.ringcentral.com/article/Recommended-Headsets-and-Speakers.html?language=en_US updated to include the Poly Voyager Focus 2 (https://www.poly.com/us/en/products/headsets/voyager/voyager-focus-2) headset which is an updated version of the currently supported Poly Voyager Focus UC.
1 vote -
Group Video calling without sharing a link
It would greatly improve productivity to have a group video call feature like Slack does. We found that extremely helpful but would like to stay on one platform opposed to two.
1 vote -
Get the Number a Call was Forwarded From
It would be useful to businesses with lots of locations where calls are forwarded and picked up by a central call center. The agent taking the call needs to know which number the customer called for the purposes of identifying customers approximate location and which location they are desiring service from. If the agent has to ask the customer what city and state they are located in the agent / business loses credibility with the customer.
1 vote -
Add Tags or Fav to contacts in App
This feature is offered by other carriers. MY client wanted to better identify and sort his contacts that he communicates with via SMS, in the app. This could be similar the way you can sort and create groups in the messages part of the app, for use purposes, but does not require the receiver to get a RC app account (GLIP?). It would take very little coding to implement, and has a wide variety of use cases that would be enjoyed by many users.
1 vote -
Ability to have a route option to an IVR if a member of a call queue is busy or is set to DND.
Right now the option under a Call Queue "When members are available, but no members answer or all members are busy or unavailable " can only be set to "wait". My customer just wanted to have an option that when the member is on DND they can route the call to an IVR, which make sense.
5 votes
- Don't see your idea?